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Eureka Customer Service HELPLINE 1-800-282-2886
14
Problem solving
Make sure vacuum is turned off and power cord is unplugged.
!
N O T I C E: Thermal cut-off
This vacuum cleaner has a special thermostat that protects the vacuum in case of motor
overheating. If the vacuum suddenly shuts off, proceed as follows: 1) Push the power switch
to off and unplug the vacuum. 2) Check the vacuum for a possible source of overheating such
as a full dust cup, blocked hose or clogged filter. If these conditions are found, fix them and
wait at least 30 minutes before attempting to use the vacuum. 3) After the 30 minute period,
plug the vacuum back in and turn on the switch. If the vacuum still does not work, call the
Eureka customer service helpline
.
Pro
b
l
em
So
l
u
ti
o
n
Mo
to
r
w
i
l
l
n
o
t
start.
• Push plug secur
ely into outlet, tr
y another
outlet or
check
cir
cuit br
eaker.
• P
r
ess on power
switch to tur
n vacuum
on.
• S
ee detailed "
ther
m
al cut-
of
f"
instr
uctions above.
V
acu
u
m
cl
ean
er
d
o
es
n
o
t
cl
ean
carp
et
o
r
b
are
fl
o
o
r.
• M
ake sur
e suction contr
ol is closed. Page 7.
• Em
pty dust cup, clean and/or
change filter
s r
egular
ly to
m
aintain suction. P
age 10.
• Pr
ess br
ushr
oll switch to tur
n on br
ushr
oll. Indicator
light will
tur
n blue.
• Red indicator
light indicates the br
ushr
oll is clogged. Clean
br
ushr
oll if needed. P
age 12.
No suction at the
en
d
o
f h
ose.
• See other solutions above.
• Remove
clogs from the hose that restrict the airflow. Page 13.
Vacu
um cleane
r
is
har
d to
pus
h
or
pull.
• Op
e
n
su
ctio
n
co
n
trol at end of hose. Page 7.
• Che
ck b
ru
sh
rol
l for debris and clean if needed. Page 12.
Bru
sh
roll indicato
r ligh
t
tur
ns
r
e
d
or
brushr
oll
will n
ot s
pin.
• Check brushroll for debris. Page 12.
Pet tur
b
o
b
r
u
s
h
will n
ot spin.
• Check pe
t turbo b
ru
sh for debris. Page 9.
NEU520.qxp_NEU520 8/16/18 3:59 PM Page 14
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