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Digital Music Player
NWZ-WS613/WS615
Troubleshooting
Troubleshooting
What Can I Do to Solve a Problem?
What can I do to solve a problem?
Customer support website
Q&A
Operation
Your Walkman does not operate or the power does not turn on.
Your Walkman does not work properly.
Your Walkman power turns off or on automatically.
A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman was washed in the washing machine.
The earbuds supplied with the headphones are missing.
You want to back up the content such as music stored on your Walkman.
You want to find the product name (model name) of your Walkman.
The voice guidance “Check the volume level” is heard.
Sound
There is no sound.
Content such as music suddenly stops during playback.
Noise is generated.
Volume cannot be turned up, or the volume remains low when the playback volume is turned up.
Sound is interrupted or skips.
Power
You cannot charge your Walkman.
How long is the life of the built-in rechargeable battery?
The rechargeable battery needs to be replaced.
The battery life is short.
How long is the standard battery duration?
How long does it take to charge the battery?
Connection to a Computer
The computer does not recognize your Walkman.
You cannot install software to your computer.
The progress bar on the install screen does not proceed while installing the software.
Help Guide
List of Topics
15
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