Name: Brother MFC-9840CDW
Brand: Brother
SKU: MFC-9840CDW
Rating: 100 (1 reviews)

USER’S GUIDE

MFC-9840CDW

Version B

USA/CAN

If you need to call Customer Service

Please complete the following information for future

reference:

Model Number: MFC-9840CDW

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the unit. Retain

this User’s Guide with your sales receipt as a

permanent record of your purchase, in the event of

theft, fire or warranty service.

http://www.brother.com/registration

By registering your product with Brother, you will be recorded as the

original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product

should you lose your receipt;

 may support an insurance claim by you in the event of product loss

covered by insurance; and,

 will help us notify you of enhancements to your product and special

offers.

The most convenient and efficient way to register your new product is

online at http://www.brother.com/registration

Brother numbers

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be

made from within that country.

By registering your product with Brother International Corporation, you will be recorded as the

original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product should you lose your receipt;

 may support an insurance claim by you in the event of product loss covered by insurance; and,

 will help us notify you of enhancements to your product and special offers.

Please complete and fax the Brother Warranty Registration And Test Sheet or, for your

convenience and most efficient way to register your new product, register on-line at

http://www.brother.com/registration

FAQs (frequently asked questions)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function

Center needs. You can download the latest software and utilities and read FAQs and

troubleshooting tips to learn how to get the most from your Brother product.

http://solutions.brother.com

Note

You can check here for Brother driver updates.

To keep your machine performance up to date, check here for the latest firmware upgrade (for

Windows

only).

For Customer Service

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437).

Service Center Locations (Canada only)

For the location of a Brother authorized service center, call 1-877-BROTHER.

In USA: 1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (fax)

In Canada: 1-877-BROTHER

(514) 685-4898 (fax)

iii

Ordering accessories and supplies

For best quality results use only genuine Brother accessories, which are available at most Brother

retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,

or American Express credit card, you can order accessories directly from Brother. (You can visit

us online for a complete selection of the Brother accessories and supplies that are available for

purchase.)

In USA: 1-877-552-MALL (1-877-552-6255)

1-800-947-1445 (fax)

http://www.brothermall.com

In Canada: 1-877-BROTHER

http://www.brother.ca

Description Item

Toner Cartridge Standard Black: TN-110BK (Prints approx. 2,500 pages)

Cyan: TN-110C (Prints approx. 1,500 pages)

Magenta: TN-110M (Prints approx. 1,500 pages)

Yellow: TN-110Y (Prints approx. 1,500 pages)

Toner Cartridge High Yield Black: TN-115BK (Prints approx. 5,000 pages)

Cyan: TN-115C (Prints approx. 4,000 pages)

Magenta: TN-115M (Prints approx. 4,000 pages)

Yellow: TN-115Y (Prints approx. 4,000 pages)

Drum Unit DR-110CL

Belt Unit BU-100CL

Waste Toner Box WT-100CL

Telephone Line Cord LG3077001

Paper Tray #2 (Option) LT-100CL

User’s Guide LS3218001 (English for USA and Canada)

LP7074002 (French for Canada)

Quick Setup Guide LP7059001 (English for USA and Canada)

LP7059002 (French for Canada)

Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR

AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR

IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE

SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE

ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE

SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS

OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE

SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT

PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE

ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY

CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR

LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS

INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE

SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF

SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN

CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR

CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY

TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL

DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE

ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT

LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries, Ltd., this manual has been compiled and published,

covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without

notice.

Brother reserves the right to make changes without notice in the specifications and materials

contained herein and shall not be responsible for any damages (including consequential) caused

by reliance on the materials presented, including but not limited to typographical and other errors

relating to the publication.

Brother

Color Laser One-Year On-Site Limited Warranty

(USA only)

Who is covered:

 This limited warranty (“warranty”) is given

only to the original end-use/retail purchaser

(referred to in this warranty as “Original

Purchaser”) of the accompanying product,

consumables and accessories (collectively

referred to in this warranty as “this

Product”).

 If you purchased a product from someone

other than an authorized Brother reseller in

the United States or if the product was used

(including but not limited to floor models or

refurbished product), prior to your

purchase you are not the Original

Purchaser and the product that you

purchased is not covered by this warranty.

What is covered:

 This Product includes a Machine and

Consumable and Accessory Items.

Consumable and Accessory Items include

but are not limited to Toner Cartridges,

Drum Unit, Belt Unit, and Waste Toner

Box.

 Except as otherwise provided herein,

Brother warrants that the Machine and the

accompanying Consumable and

Accessory Items will be free from defects in

materials and workmanship, when used

under normal conditions.

 This warranty applies only to products

purchased and used in the United States.

For products purchased in, but used

outside, the United States, this warranty

covers only warranty service within the

United States (and does not include

shipping outside the United States).

What is the length of the Warranty Periods:

 Machines: one year from the original

purchase date.

 Accompanying Consumable and

Accessory Items: 90 days from the original

purchase date or the rated life of

consumable, whichever comes first.

What is NOT covered:

This warranty does not cover:

1 Physical damage to this Product;

2 Damage caused by improper installation,

improper or abnormal use, misuse, neglect

or accident (including but not limited to

transporting this Product without the proper

preparation and/or packaging);

3 Damage caused by another device or

software used with this Product (including

but not limited to damage resulting from

use of non Brother

-brand parts and

Consumable and Accessory Items);

4 Consumable and Accessory Items that

expired in accordance with a rated life;

5 Problems arising from other than defects in

materials or workmanship; and,

6 Normal Periodic Maintenance Items, such

as Paper Feeding Kit, Fuser and Laser

Units.

This limited warranty is VOID if this Product

has been altered or modified in any way

(including but not limited to attempted warranty

repair without authorization from Brother

and/or alteration/removal of the serial

number).

What to do if you think your Product is

eligible for warranty service:

Report your issue to our Customer Service

Hotline at 1-877-BROTHER (1-877-276-8437)

or to a Brother Authorized Service Center

within the applicable warranty period

Supply Brother or the Brother Authorized

Service Center with a copy of your dated bill of

sale showing that this Product was purchased

within the U.S. For the name of local Brother

Authorized Service Center(s), call 1-877-

BROTHER (1-877-276-8437) or visit

www.brother-usa.com.

What Brother will ask you to do:

After contacting Brother or a Brother

Authorized Service Center, you may be

required to provide information pertaining to

the defect or malfunction of this Product.

Brother

Color Laser One-Year On-Site Limited Warranty

(USA only)

What Brother will do:

If the problem reported concerning your

Machine and/or accompanying Consumable

and Accessory Items is covered by this

warranty and

if you first reported the problem

to Brother or an Authorized Service Center

within the applicable warranty period, Brother

or its Authorized Service Center will evaluate

your report of a possible defect to determine

whether a defect exists, and if it does exist,

Brother or an Authorized Service Center will

provide “On-site Warranty Service” during

“Normal Working Hours” and will repair the

Machine and/or accompanying Consumable

and Accessory Items at no charge to you for

parts or labor. “On-site Warranty Service” shall

consist of the remedial service, as

necessitated by normal usage, to restore this

product to good operating condition at your

location and does not guarantee uninterrupted

operation of this Product. “Normal Working

Hours” shall mean 9:00am to 5:00pm (local

time), Monday through Friday, excluding legal

and local holidays observed by Brother or the

Authorized Service Center.

If the Machine and/or accompanying

Consumable and Accessory Items are not

covered by this warranty, you will be charged

for any service and/or replacement

parts/products at Brother’s or the Authorized

Service Center’s then current published rates.

The foregoing are your sole (i.e., only) and

exclusive remedies under this warranty.

What you must provide:

Reasonable cooperation with the Brother

Representative in troubleshooting as they

diagnose the problem, provide access to this

Product at reasonable times and provide

adequate working space including heat, light,

ventilation, electric current and outlets for the

use of the Brother representative.

Limitations:

Brother is not responsible for damage to or

loss of any equipment, media, programs or

data related to the use of this Product.

Except for the repair as described above,

Brother shall not be liable for any direct,

indirect, incidental or consequential damages

or specific relief. Because some states do not

allow the exclusion or limitation of

consequential or incidental damages, the

above limitation may not apply to you.

THIS WARRANTY IS GIVEN IN LIEU OF ALL

OTHER WARRANTIES, WRITTEN OR

ORAL, WHETHER EXPRESSED BY

AFFIRMATION, PROMISE, DESCRIPTION,

DRAWING, MODEL OR SAMPLE. ANY AND

ALL WARRANTIES OTHER THAN THIS

ONE, WHETHER EXPRESS OR IMPLIED,

INCLUDING IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A

PARTICULAR PURPOSE, ARE HEREBY

DISCLAIMED.

 This Limited Warranty is the only warranty

that Brother is giving for this Product. It is

the final expression and the exclusive and

only statement of Brother’s obligations to

you. It replaces all other agreements and

understandings that you may have with

Brother or its representatives.

 This warranty gives you certain rights and

you may also have other rights that may

vary from state to state.

 This Limited Warranty (and Brother’s

obligation to you) may not be changed in

any way unless you and Brother sign the

same piece of paper in which we (1) refer

to this Product and your bill of sale date, (2)

describe the change to this warranty and

(3) agree to make that change.

vii

BROTHER LASER PRINTER / MULTIFUNCTION CENTER

FAX ON-SITE WARRANTY

(Canada only)

For a limited on-site warranty of 1 year labour and parts from the date of purchase, Brother

International Corporation (Canada) Ltd. (“Brother”), or its authorized on-site service

providers, will repair or replace (at Brother’s sole discretion) this Laser Printer/MFC/Fax

machine free of charge if defective in material or workmanship. This warranty applies only to

products purchased and used in Canada. This limited Warranty does not include cleaning,

consumables (including, without limitation, toner cartridges and drum units, OPC belts, fixing

units, print heads, paper feed rollers, transfer rolls, cleaning rollers, waste toner packs, oil

bottles) or damage caused by accident, neglect, misuse or improper installation or operation

or any damage caused from service, maintenance, modifications, or tampering by anyone

other than a Brother Authorized Service Representative, or if shipped out of the country. The

use of supplies or consumable items that are non-Brother products may void your

warranty.This limited warranty ceases when this machine is rented, sold, or otherwise

disposed of. Operation of the laser printer/MFC/Fax in excess of the specifications or with the

Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter

shall be the sole liability of the end-user/purchaser. The Laser Printer/MFC/Fax machine will

be serviced on-site. Canadian Proof of Purchase in the form of a Sales Receipt must be

provided if requested by the service personnel. In the event that geographical location does

not permit us to provide on-site service to you, Brother reserves the right to exchange your

machine with an equivalent or better one through a courier service.

When shipping or transporting your Laser Printer/MFC/Fax machine, please refer to your

Operation Manual for the proper packaging procedures. Failure to remove the Toner

Cartridge (and Toner Drum Unit, waste toner packs or oil bottles on applicable models) during

shipping or transport will cause severe damage to the Laser Printer/MFC/Fax machine and

will void the Warranty.

Improper packaging may cause severe damage to the machine during shipping and will void

the warranty.

BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING,

WITHOUT LIMITATIONS, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FOR A

PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED

BY LAW CANNOT BE VALIDLY WAIVED.

No oral or written information, advice or representation provided by Brother, its Authorized

Service Centres, Distributors, Dealers, Agents or employees, shall create another warranty or

modify this warranty. The warranty states Brother’s entire liability and your exclusive remedy

against Brother for any failure of the Laser Printer/MFC/Fax machine to operate properly.

Neither Brother nor anyone else involved in the development, production, or delivery of this

Laser Printer/MFC/Fax machine shall be liable for any indirect, incidental, special,

consequential, exemplary, or punitive damages, including lost profits, arising from the use of

or inability to use the product, even if advised by the end user/purchaser of the possibility of

such damages. Since some Provinces do not allow the above limitation of liability, such

limitation, may not apply to you.

This Limited Warranty gives you specific legal rights and you may also have other

rights which vary from Province to Province.

Warranty Service is available at Brother Authorized

Service Centres throughout Canada. For Technical

Assistance or for the name and location of your nearest

Authorized Service Centre call 1-877-Brother.

Internet support: support@brother.ca or browse Brother’s Web Site www.brother.ca.

viii

Table of Contents

Section I General

1 General information 2

Using the documentation .......................................................................................2

Symbols and conventions used in the documentation ....................................2

Accessing the User’s Guides.................................................................................2

Viewing documentation ...................................................................................3

Accessing Brother support (for Windows

) ...........................................................5

Control panel overview ..........................................................................................6

Status LED indications ....................................................................................9

2 Loading paper and documents 11

Acceptable paper and other media......................................................................11

Recommended paper ....................................................................................11

Type and size of paper ..................................................................................11

Handling and using special paper .................................................................13

Unprintable area ..................................................................................................16

Unprintable area for copies ...........................................................................16

Unprintable area when printing from a computer ..........................................17

Loading paper and envelopes .............................................................................17

Loading documents .............................................................................................20

Using the ADF (automatic document feeder) ................................................20

Using the scanner glass ................................................................................21

3 General setup 22

Mode timer...........................................................................................................22

Paper settings......................................................................................................22

Paper type .....................................................................................................22

Paper size......................................................................................................23

Tray use in copy mode ..................................................................................23

Tray use in fax mode .....................................................................................24

Tray use in print mode...................................................................................24

Volume settings ...................................................................................................25

Ring volume...................................................................................................25

Beeper volume ..............................................................................................25

Speaker volume.............................................................................................25

Automatic daylight savings time ..........................................................................26

Ecology features..................................................................................................26

Toner save.....................................................................................................26

Sleep time......................................................................................................26

Turning off the scanner lamp.........................................................................26

LCD contrast........................................................................................................27

Dial Prefix ............................................................................................................27

4 Security features 28

Security................................................................................................................28

Setting lock....................................................................................................28

Secure Function Lock....................................................................................29

Section II Fax

5 Sending a fax 34

How to fax............................................................................................................34

Entering fax mode .........................................................................................34

Sending a single-sided fax from the ADF ......................................................34

Sending a 2-sided fax from the ADF .............................................................34

Sending a fax from the scanner glass ...........................................................35

Faxing legal size documents from the scanner glass....................................36

Canceling a fax in progress...........................................................................36

Broadcasting (black & white only)........................................................................36

Canceling a broadcast in progress ................................................................37

Additional sending operations..............................................................................37

Sending faxes using multiple settings ...........................................................37

Electronic cover page (black & white only)....................................................38

Contrast.........................................................................................................39

Changing fax resolution.................................................................................40

Dual access (black & white only)...................................................................40

Real time transmission ..................................................................................41

Overseas mode .............................................................................................41

Delayed fax (black & white only) ...................................................................41

Delayed batch transmission (black & white only) ..........................................42

Checking and canceling waiting jobs.............................................................42

Sending a fax manually .................................................................................43

Out of memory message ...............................................................................43

6 Receiving a fax 44

Choose the correct Receive Mode ......................................................................44

Using receive modes ...........................................................................................45

Fax Only ........................................................................................................45

Fax/Tel...........................................................................................................45

Manual...........................................................................................................45

External TAD .................................................................................................45

Receive mode settings ........................................................................................46

Ring delay......................................................................................................46

F/T ring time ..................................................................................................46

Easy receive..................................................................................................47

Setting the print density .................................................................................47

Additional receiving operations............................................................................48

Printing a reduced incoming fax ....................................................................48

Duplex (2-sided) printing for Fax mode .........................................................48

Setting the fax receive stamp (black & white only)........................................49

Receiving a fax at the end of a conversation.................................................49

Printing a fax from the memory .....................................................................49

7 Telephone services and external devices 50

Telephone line services.......................................................................................50

Voice Mail ......................................................................................................50

Distinctive ring ...............................................................................................51

Connecting an external TAD (telephone answering device)................................53

Connections...................................................................................................54

Recording an outgoing message (OGM).......................................................54

Special line considerations ............................................................................54

Multi-line connections (PBX) .........................................................................56

External and extension telephones......................................................................56

Operation from extension telephones............................................................56

For Fax/Tel mode only...................................................................................56

Connecting an external or extension telephone ............................................57

Using a non-Brother cordless external handset ............................................57

Using remote codes.......................................................................................57

8 Dialing and storing numbers 58

How to dial...........................................................................................................58

Manual dialing ...............................................................................................58

One-touch dialing ..........................................................................................58

Speed-dialing.................................................................................................58

Search ...........................................................................................................59

LDAP Search.................................................................................................59

Fax redial.......................................................................................................59

Storing numbers ..................................................................................................60

Storing a pause .............................................................................................60

Storing one-touch dial numbers.....................................................................60

Storing speed-dial numbers...........................................................................61

Changing one-touch and speed-dial numbers...............................................62

Setting up groups for broadcasting................................................................63

Dialing access codes and credit card numbers .............................................64

Pause ............................................................................................................64

Tone or pulse (Canada only).........................................................................64

9 Remote fax options (black & white only) 65

Fax forwarding.....................................................................................................65

Paging..................................................................................................................66

Fax storage..........................................................................................................66

PC fax receive .....................................................................................................67

Changing remote fax options...............................................................................68

Turning off remote fax options.......................................................................68

Remote retrieval ..................................................................................................69

Setting a remote access code .......................................................................69

Using your remote access code ....................................................................69

Retrieving fax messages ...............................................................................70

Changing the fax forwarding number ............................................................70

Remote fax commands........................................................................................71

10 Polling 72

Polling receive .....................................................................................................72

Sequential polling ..........................................................................................72

Polled transmit (black & white only).....................................................................73

Setup for polled transmit................................................................................73

11 Printing reports 74

Fax reports...........................................................................................................74

Transmission verification report.....................................................................74

Fax journal.....................................................................................................74

Reports ................................................................................................................75

How to print a report......................................................................................75

Section III Copy

12 Making copies 78

How to copy.........................................................................................................78

Entering copy mode.......................................................................................78

Making a single copy .....................................................................................78

Making multiple copies ..................................................................................78

Stop copying..................................................................................................78

Copy options (temporary settings).......................................................................79

Improving copy quality...................................................................................79

Enlarging or reducing the image copied ........................................................79

Making N in 1 copies (page layout) ...............................................................80

Duplex (2-sided) copying...............................................................................81

Sorting copies using the ADF........................................................................83

Adjusting brightness, contrast and color........................................................83

Tray selection ................................................................................................85

Out of memory message .....................................................................................85

Section IV Walk-up printing

13 Printing photos from a digital camera 88

Before using PictBridge .......................................................................................88

PictBridge requirements ................................................................................88

Using PictBridge..................................................................................................88

Setting your digital camera............................................................................88

Printing images....................................................................................................89

DPOF printing................................................................................................90

Connecting a camera as a storage device ..........................................................90

Understanding the error messages .....................................................................90

xii

14 Printing data from a USB flash memory drive 91

Supported file formats..........................................................................................91

Creating a PRN or PostScript

3™ file for direct printing....................................91

Printing data directly from the USB flash memory drive ......................................92

Understanding the error messages .....................................................................93

Section V Software

15 Software and network features 96

How to read HTML User’s Guide.........................................................................96

For Windows

................................................................................................96

For Macintosh

..............................................................................................96

Section VI Appendixes

A Safety and legal 98

Choosing a location .............................................................................................98

To use the machine safely...................................................................................99

Important information.........................................................................................102

Standard telephone and FCC notices .........................................................102

Industry Canada Compliance Statement (Canada only) ............................105

Disconnect device .......................................................................................105

LAN connection ..........................................................................................105

Laser safety .................................................................................................105

FDA regulations...........................................................................................106

Important safety instructions........................................................................106

Legal limitations for copying ..............................................................................108

Trademarks........................................................................................................109

BOptions 110

Options ..............................................................................................................110

Optional paper tray ............................................................................................111

Installing the optional paper tray..................................................................111

Memory board....................................................................................................112

Installing extra memory ...............................................................................113

xiii

C Troubleshooting and routine maintenance 114

Troubleshooting.................................................................................................114

If you are having difficulty with your machine..............................................114

Improving the print quality ...........................................................................121

Setting dial tone detection ...........................................................................132

Telephone line interference .........................................................................132

Error and maintenance messages.....................................................................133

Checking if the machine has faxes in its memory .......................................139

Transferring faxes to another fax machine..................................................139

Transferring faxes to your PC......................................................................139

Document jams............................................................................................140

Paper jams ..................................................................................................141

Routine maintenance.........................................................................................152

Cleaning the outside of the machine ...........................................................152

Cleaning the scanner...................................................................................153

Cleaning the laser scanner windows ...........................................................154

Cleaning the corona wires...........................................................................158

Cleaning the drum unit ................................................................................161

Replacing the consumable items.......................................................................169

Replacing a toner cartridge .........................................................................172

Replacing the drum unit...............................................................................177

Replacing the belt unit.................................................................................183

Replacing the waste toner box ....................................................................188

Packing and shipping the machine....................................................................194

Repacking the machine ...............................................................................195

Machine information ..........................................................................................202

Checking the serial number.........................................................................202

Checking the page counters........................................................................202

Checking the remaining life of parts ............................................................203

D Menu and features 204

On-screen programming....................................................................................204

Menu table...................................................................................................204

Memory storage...........................................................................................204

Menu keys .........................................................................................................204

How to access the menu mode ...................................................................205

Menu table.........................................................................................................206

Entering text ......................................................................................................222

xiv

E Specifications 224

General ..............................................................................................................224

Print media.........................................................................................................226

Fax.....................................................................................................................227

Copy ..................................................................................................................228

Scan...................................................................................................................229

Print ...................................................................................................................230

Interfaces...........................................................................................................230

PictBridge ..........................................................................................................231

Direct print feature .............................................................................................231

Computer requirements.....................................................................................232

Consumable items.............................................................................................233

Ethernet wired network......................................................................................234

Ethernet wireless network..................................................................................235

Authentication and encryption for wireless users only.................................236

Wi-Fi Alliance certification ...........................................................................237

F Glossary 238

GIndex 242

Section I

General I

General information 2

Loading paper and documents 11

General setup 22

Security features 28

Using the

documentation

Thank you for buying a Brother machine!

Reading the documentation will help you

make the most of your machine.

Symbols and conventions

used in the documentation 1

The following symbols and conventions are

used throughout the documentation.

Accessing the User’s

Guides

The printed User’s Guide does not contain all

the information about your machine. The

advanced features of the Printer, Network,

Scanner, and PC Fax are explained in the

Software and Network User’s Guides that you

can find on the CD-ROM.

General information 1

Bold Bold style identifies keys on the

machine control panel or

computer screen.

Italics Italicized style emphasizes an

important point or refers you to

a related topic.

Courier

New

Courier New font identifies the

messages shown on the LCD

of the machine.

Warning icons tell you what to do to

avoid the risk of injury.

Electrical Hazard icons alert you to a

possible electrical shock.

Hot Surface icons warn you not to

touch machine parts that are hot.

Caution icons tell you about

procedures you must follow to

prevent damaging the machine.

Incorrect setup icons alert you to

devices and operations that are not

compatible with the machine.

Note icons give useful tips.

General information

Viewing documentation 1

Viewing documentation (Windows

) 1

To view the documentation, from the Start

menu, point to Brother, MFC-9840CDW from

the program group, and then click

User’s Guides in HTML format.

If you have not installed the software, you can

find the documentation by following the

instructions below:

a Turn on your PC.

Insert the Brother CD-ROM labeled

Windows

into your CD-ROM drive.

b If the language selection screen

appears, click your language.

c If the model name screen appears, click

your model name.The CD-ROM main

menu will appear.

If this window does not appear, use

Windows

Explorer to find and run the

start.exe program from the root directory

of the Brother CD-ROM.

d Click Documentation.

e Click the documentation you want to

read:

 HTML documents (3 manuals):

HTML User’s Guide for stand-alone

operations, Software User’s Guide

and Network User’s Guide.

This format is recommended for

viewing on your computer.

 PDF documents (4 manuals):

PDF User’s Guide for stand-alone

operations, Software User’s Guide,

Network User’s Guide and Quick

Setup Guide.

This format is recommended for

printing the manuals. Click to go to

the Brother Solutions Center, where

you can view or download the PDF

documents. (Internet access and

PDF Reader software are required.)

How to find scanning instructions 1

There are several ways you can scan

documents. You can find the instructions as

follows:

Software User's Guide: 1

 Scanning a document using the TWAIN

driver in Chapter 2

 Scanning a document using the WIA

driver (For Windows

XP/Windows Vista

only) in Chapter 2

 Using ControlCenter3 in Chapter 3

 Network Scanning in Chapter 4

ScanSoft™ PaperPort™ 11SE with

OCR How-to-Guides 1

 The complete ScanSoft™ PaperPort™

11SE with OCR How-to-Guides can be

viewed from the Help selection in the

ScanSoft™ PaperPort™ 11SE with OCR

application.

Chapter 1

Viewing documentation (Macintosh

) 1

a Turn on your Macintosh

Insert the Brother CD-ROM labeled

Macintosh

into your CD-ROM drive.

b The following window will appear.

c Double-click the Documentation icon.

d If the language selection screen

appears, double-click your language.

e Double-click the top page file to view the

User’s Guide, Software User’s Guide

and Network User’s Guide in HTML

format.

f Click the documentation you want to

read.

 User’s Guide

 Software User’s Guide

 Network User’s Guide

Note

The documents are also available in PDF

format (4 manuals):

PDF User’s Guide for stand-alone

operations, Software User’s Guide,

Network User’s Guide and Quick Setup

Guide.

The PDF format is recommended for

printing the manuals.

Double-click Brother Solutions Center

icon to go to the Brother Solutions Center,

where you can view or download the PDF

documents. (Internet access and PDF

Reader software are required.)

How to find scanning instructions 1

There are several ways you can scan

documents. You can find the instructions as

follows:

Software User's Guide: 1

 Scanning in Chapter 9

 Using ControlCenter2 in Chapter 10

 Network Scanning in Chapter 11

Presto!

PageManager

User's Guide:1

 Instructions for scanning directly from

Presto!

PageManager

The complete

Presto!

PageManager

User’s Guide

can be viewed from the Help selection in

the Presto!

PageManager

application.

General information

Accessing Brother

support

(for Windows

) 1

You can find all the contacts you will need,

such as Web support (Brother Solutions

Center), Customer Service and Brother

Authorized Service Centers on page ii and on

the Brother CD-ROM.

 Click Brother Support on the main menu.

The following screen will appear:

 To access our web site

(http://www.brother.com

) click

Brother Home Page.

 To view all Brother Numbers, including

Customer Service numbers for the USA

and Canada, click Support Information.

 To access the USA Brother online

shopping mall

(http://www.brothermall.com

) for

additional product and service

information, click Brother Mall.com.

 For the latest news and product support

information

(http://solutions.brother.com/

), click

Brother Solutions Center.

 To visit our web site for original/genuine

Brother supplies

(http://www.brother.com/original

), click

Supplies Information.

To return to the main page, click Back.

Or, if you have finished, click Exit.

Chapter 1

Control panel overview 1

1 One-Touch keys

These 20 keys give you instant access to 40

previously stored numbers.

Shift

Lets you access One-Touch numbers 21 to 40

when held down.

2LCD

Displays messages to help you set up and use

your machine.

3 Status LED

The LED will flash and change color depending

on the machine status.

4 Menu keys:

Lets you access the Menu to program your

settings in this machine.

Clear/Back

Deletes entered data or lets you cancel the

current setting.

Lets you store your settings in the machine.

Volume keys

Press to scroll backwards or forwards through

menu selections. Press to change the volume

when in fax or standby mode.

a or b

Press to scroll through the menus and options.

5Dialpad

Use these keys to dial telephone and fax

numbers and as a keyboard for entering

information into the machine.

(Canada only) The # key temporarily switches

the dialing mode from Pulse to Tone during a

telephone call.

6Stop/Exit

Stops an operation or exits from a menu.

7Start:

Color

Lets you start sending faxes or making copies

in full color.

Black

Lets you start sending faxes or making copies

in black & white.

General information

8 Copy keys:

Contrast/Quality

Lets you change the quality or contrast for the

next copy.

Enlarge/Reduce

Reduces or enlarges copies.

Tray Select

Lets you change which tray will be used for the

next copy.

Sort

Sorts multiple copies using the ADF.

Nin1

You can choose N in 1 copy to 2 or 4 pages

onto one page.

9 Duplex

You can choose Duplex to copy on both sides

of paper.

10 Mode keys:

Fax

Puts the machine in Fax mode.

Scan

Puts the machine in Scan mode. (For details

about scanning, see the Software User’s Guide

on the CD-ROM.)

Copy

Puts the machine in Copy mode.

11 Fax and telephone keys:

Hook

Press before dialing if you want to make sure a

fax machine will answer, and then press

Black Start or Color Start. Also, press this

key after you pick up the handset of an external

telephone during the F/T ring (fast double-

rings).

Redial/Pause

Redials the last number called. It also inserts a

pause when programming quick dial numbers.

Search/Speed Dial

Lets you look up numbers stored in the quick-

dial memory and LDAP server.

You can search the stored number by

alphabetically

It also lets you look up the stored number in

Speed-Dial numbers by pressing Shift and

Search/Speed Dial simultaneously and then

the three-digit number.

Resolution

Sets the resolution when sending a fax.

34 5

910

Chapter 1

12 Print keys

Direct

Lets you print data from a USB flash memory

drive that you can connect directly to the

machine. You can also print images directly

from your PictBridge compatible camera.

Secure

When using Secure Function Lock, you can

switch restricted users by holding down Shift

as you press the Secure key. (See Secure

Function Lock on page 29.)

You can print data saved in memory when you

enter your four-digit password. (For details

about using the Secure key, see the Software

User’s Guide on the CD-ROM.)

Job Cancel

Cancels a programmed print job and clears

print data in machine’s memory.

General information

Status LED indications 1

The Status LED (light emitting diode) will flash and change color depending on the machine’s

status.

The LED indications shown in the table below are used in the illustrations in this chapter.

LED LED Status

LED is off.

Green

Yellow

Red

LED is on.

Green

Yellow

Red

LED is blinking.

Chapter 1

Note

When the power switch is off or the machine is in Sleep mode, the LED is off.

LED Machine Status Description

Sleep Mode The power switch is off or the machine is in Sleep mode.

Green

Warming Up The machine is warming up for printing.

Green

Ready The machine is ready to print.

Yellow

Receiving Data The machine is either receiving data from the computer,

processing data in memory, or printing data.

Yellow

Data Remaining in

Memory

Print data remains in the machine memory.

Red

Service error Follow the steps below.

1. Turn off the power switch.

2. Wait a few seconds, and then turn it back on and try to print

again.

If you cannot clear the error and you see the same service call

indication after turning the machine back on, please call Brother

Customer Service. (See Brother numbers on page i.)

Red

Cover open The front cover or fuser cover is open. Close the cover.

Toner Life End Replace the toner cartridge with a new one.

Paper error Put paper in the tray or clear the paper jam. Check the LCD

message.

Scan lock Check that the scanner lock lever is released.

Others Check the LCD message.

Out of memory Memory is full.

Acceptable paper and

other media

Recommended paper specifications 2

The following paper specifications are suitable for this machine.

Tray and optional unit Name

Standard paper tray Tray 1

Optional lower tray Tray 2

Multi-purpose tray MP tray

Paper size Paper types No. of sheets

Paper Tray

(Tray #1)

A4, Letter, Legal,

Executive, A5, A6, B5,

B6 and Folio

Plain paper, Thin paper

and Recycled paper

up to 250

[20 lb (80 g/m

)]

Multi-purpose tray

(MP tray)

Width: 2.75 to 8.5 in.

(69.9 to 215.9 mm)

Length: 4.57 to 16.0 in.

(116.0 to 406.4 mm)

Plain paper, Thin paper,

Thick paper, Recycled

paper, Bond paper,

Envelope and Labels

up to 50 (plain paper)

[20 lb (80 g/m

)]

up to 3 (envelopes)

Paper Tray

(Tray #2)

A4, Letter, Legal,

Executive, A5, B5, B6

and Folio

Plain paper, Thin paper

and Recycled paper

up to 500

[20 lb (80 g/m

)]

Basis weight (lb (g/m

)) 20-24 (75-90)

Thickness (µm) 80-110

Roughness (sec.) Higher than 20

Stiffness (cm

/100) 90-150

Grain direction Long grain

Volume resistivity (ohm) 10e

-10e

Surface resistivity (ohm-cm) 10e

-10e

Filler CaCO

(Neutral)

Ash content (wt%) Below 23

Brightness (%) Higher than 80

Opacity (%) Higher than 85

Loading paper and documents

Handling and using special

paper 2

The machine is designed to work well with

most types of xerographic and bond paper.

However, some paper variables may have an

effect on print quality or handling reliability.

Always test samples of paper before

purchasing to ensure desirable performance.

Store paper in its original packaging and keep

it sealed. Keep the paper flat and away from

moisture, direct sunlight and heat.

Some important guidelines when selecting

paper are:

 Your supplier should be informed that the

paper or envelopes will be used in a color

laser machine.

 Preprinted paper must use inks that can

withstand the temperature of the

machine’s fusing process (392 degrees

Fahrenheit or 200 degrees centigrade for

a period of 0.1 seconds).

 If you have selected a cotton bond paper,

paper having a rough surface, such as

cockle or laid finished paper or paper that

is wrinkled or puckered, the paper may

exhibit degraded performance.

Types of paper to avoid 2

CAUTION

Some types of paper may not perform well

or may cause damage to your machine.

DO NOT use paper:

• that is highly textured

• that is extremely smooth or shiny

• that is curled or warped

1 0.08 in. (2 mm) or greater

• that is coated or has a chemical finish

• that is damaged, creased or folded

• that exceeds the recommended weight

specification in this guide

• with tabs and staples

• with letterheads using low temperature

dyes or thermography

• that is multipart or carbonless

• that is designed for inkjet printing

If you use any of the types of paper listed

above, they may damage your machine.

This damage is not covered under any

Brother warranty or service agreement.

Chapter 2

Envelopes 2

Most envelopes will be suitable for your

machine. However, some envelopes will

have feed and print-quality problems

because of the way they have been made. A

suitable envelope should have edges with

straight, well-creased folds and the leading

edge should not be thicker than two pieces of

paper. The envelope should lie flat and not be

of baggy or flimsy construction. You should

buy quality envelopes from a supplier who

understands that you will be using the

envelopes in a laser machine.

Envelopes can only be fed from MP tray.

Before you put envelopes in the tray, check

the following:

 Envelopes should have a lengthwise

sealing flap.

 The sealing flaps should be folded crisply

and correctly (irregularly cut or folded

envelopes may cause paper jams).

 Envelopes should consist of two layers of

paper in the area circled in figure below.

1 Feeding direction

Note

• Before you print envelopes, you must ‘fan’

the stack to avoid paper jams and

misfeeds.

• Before you print a lot of envelopes, test

one to make sure that the print results are

what you want.

• Envelope joints that are sealed by the

manufacturer should be secure.

• DO NOT put different types of paper in the

paper tray at the same time because it

may cause paper jams or misfeeds.

• For proper printing, you must choose the

same paper size from your software

application as the paper in the tray.

• We recommend that you do not print

within 0.6 in. (15 mm) of the edges of

envelopes.

• See Acceptable paper and other

media on page 11.

Loading paper and documents

Types of envelopes to avoid 2

CAUTION

DO NOT use envelopes:

• that are damaged, curled, wrinkled or an

unusual shape

• that are extremely shiny or textured

• with clasps, staples, snaps or tie strings

• with self-adhesive closures

• that are of a baggy construction

• that are not sharply creased

• that are embossed (have raised writing

on them)

• that were previously printed by a laser

machine

• that are pre-printed on the inside

• that cannot be arranged neatly when

stacked

• that are made of paper that weighs more

than the paper weight specifications for

the machine

• with edges that are not straight or

consistently square

• with windows, holes, cut-outs or

perforations

• with glue on surface as shown in figure

below

• with double flaps as shown in figure

below

• with sealing flaps that have not been

folded at purchase

• with sealing flaps as shown in figure

below

• with each side folded as shown in figure

below

If you use any of the types of envelopes

listed above, they may damage your

machine. This damage is not covered

under any Brother warranty or service

agreement.

Occasionally you may experience paper

feed problems caused by the thickness,

size and flap shape of the envelopes you

are using.

Chapter 2

Labels 2

The machine will print on most types of labels

designed for use with a laser machine. Labels

should have an adhesive that is acrylic-based

since this material is more stable at the high

temperatures in the fuser unit. Adhesives

should not come in contact with any part of

the machine, because the label stock may

stick to the belt unit or rollers and cause jams

and print quality problems. No adhesive

should be exposed between the labels.

Labels should be arranged so that they cover

the entire length and width of the sheet. Using

labels with spaces may result in labels

peeling off and causing serious jams or print

problems.

All labels used in this machine must be able

to withstand a temperature of 392 degrees

Fahrenheit (200 degrees centigrade) for a

period of 0.1 seconds.

Label sheets should not exceed the paper

weight specifications described in this User’s

Guide. Labels exceeding this specification

may not feed or print properly and may cause

damage to your machine.

Labels can be fed from the MP tray only.

Types of labels to avoid 2

DO NOT use labels that are damaged,

curled, wrinkled or an unusual shape.

CAUTION

Avoid feeding labels with the carrier sheet

exposed because your machine will be

damaged.

Unprintable area 2

Unprintable area for copies 2

The printable area of your machine begins at

approximately 0.16 in. (4 mm) from the top

and bottom and 0.12 in. (3 mm) from both

sides of the paper.

1 0.16 in. (4 mm)

2 0.12 in. (3 mm)

Note

This unprintable area shown above is for a

single copy or a 1 in 1 copy using Letter

size paper. The unprintable area changes

with the paper size.

Loading paper and documents

Unprintable area when

printing from a computer 2

When using the default driver the printable

area is smaller than the paper size, as shown

below.

Portrait

1 0.16 in. (4.23 mm)

2 0.16 in. (4.23 mm)

Landscape

1 0.16 in. (4.23 mm)

2 0.16 in. (4.23 mm)

Note

The unprintable area shown above is for

Letter size paper. The unprintable area

changes with the paper size.

Loading paper and

envelopes 2

The machine can feed paper from the

standard paper tray, optional lower tray or

multi-purpose tray.

When printing on plain paper 16 to 28 lb (60

to 105 g/m

) use the paper tray.

For printing on other types of media use the

MP tray (multi-purpose tray).

When you put paper into the paper tray, note

the following:

 If your application software supports

paper size selection on the print menu,

you can select it through the software. If

your application software does not

support it, you can set the paper size in

the printer driver or by using the control

panel buttons.

 Before using paper that has holes in it,

such as organizer sheets, you must ‘fan’

the stack to avoid paper jams and

misfeeds.

Chapter 2

Loading plain paper in the paper tray 2

a Unfold the output paper tray support

flap (1).

b Pull the paper tray completely out of the

machine.

c While pressing the green paper-guide

release lever (1), slide the paper guides

to fit the paper size. Make sure that the

guides are firmly in the slots.

d Fan the stack of paper well to avoid

paper feeding problems.

e Put the paper into the paper tray with the

top edge of the paper in first and the

print side face down.

Make sure that the paper is flat in the

tray and below the maximum paper

mark (1).

f Push the paper tray firmly back into the

machine.

Loading paper and documents

Loading envelopes or other media in

the multi-purpose tray (MP tray) 2

Use the MP tray when printing envelopes,

labels, and thick paper.

Before loading, press the corners and sides

of the envelopes to make them as flat as

possible.

a Unfold the output paper tray support

flap (1).

b Open the MP tray and lower it gently.

c Pull out the MP tray support flap (1).

d Put the envelopes (up to 3) or media in

the MP tray with the top edge first and

the print side face up.

Chapter 2

Loading documents 2

You can send a fax, make copies, and scan

from the ADF (automatic document feeder)

and from the scanner glass.

Using the ADF (automatic

document feeder) 2

The ADF can hold up to 50 pages and feeds

each sheet individually. Use standard 20 lb

(80 g/m

) paper and always fan the pages

before putting them in the ADF.

CAUTION

DO NOT leave thick documents on the

scanner glass. If you do this, the ADF may

jam.

DO NOT use paper that is curled, wrinkled,

folded, ripped, stapled, paper-clipped,

pasted or taped.

DO NOT use cardboard, newspaper or

fabric.

 Make sure documents written with ink are

completely dry.

Single-sided document 2

Documents to be faxed must be from 5.8 to

8.5 inches (147.3 to 215.9 mm) wide and

from 5.8 to 14 inches (147.3 to 356 mm) long,

and of a standard weight [20 lb (80 g/m

)].

2-sided document 2

When you load a 2-sided document, the

document to be faxed must be from 5.8 to

8.5 inches (147.3 to 215.9 mm) wide and from

5.8 to 11.7 inches (147.3 to 297 mm) long,

and of a standard weight [20 lb (80 g/m

)].

a Unfold the ADF document output

support flap (1) and the ADF support

flap (2).

b Fan the pages well.

c Place your document, face up top edge

first, in the ADF until you feel it touch the

feed roller. The LCD will show

ADF Ready.

d Adjust the paper guides to fit the width of

your document.

CAUTION

To avoid damaging your machine while

using the ADF, DO NOT pull on the

document while it is feeding.

To scan non-standard documents see

Using the scanner glass on page 21.

Loading paper and documents

Using the scanner glass 2

You can use the scanner glass to fax, scan,

or copy the pages of a book or one page at a

time. Documents can be up to 8.5 inches

wide and up to 14 inches long (215.9 mm

wide to 355.6 mm long).

To use the scanner glass, the ADF must be

empty.

a Lift the document cover.

b Using the document guidelines on the

left, center the document face down on

the scanner glass.

c Close the document cover.

CAUTION

If the document is a book or is thick, DO

NOT slam the cover or press on it.

Mode timer 3

The machine has three mode keys on the

control panel: Fax, Scan, and Copy.

You can set how much time the machine

takes after the last Copy or Scan operation to

return to Fax mode. If you choose Off, the

machine will stay in the mode you used last.

Also, this setting sets the time the machine

will change from individual user to public user

when using Secure Function Lock. (See

Switching Users on page 32.)

a Press Menu, 1, 1

11.Mode Timer

a 2 Mins

5 Mins

b Off

Select ab or OK

b Press a or b to choose 0 Sec,

30 Secs, 1 Min, 2 Mins, 5 Mins or

Off.

Press OK.

c Press Stop/Exit.

Paper settings 3

Paper type 3

Set up the machine for the type of paper you

are using. This will give you the best print

quality.

a Do one of the following:

 To set the paper type for the

MP Tray press Menu, 1, 2, 1.

 To set the paper type for Tray#1

press Menu, 1, 2, 2.

 To set the paper type for Tray#2

press Menu, 1, 2, 3 if you installed

the optional tray.

12.Paper Type

1.MP Tray

a Plain

b Thick

Select ab or OK

b Press a or b to choose Thin, Plain or

Recycled Paper for Tray#1 and

Tray#2. Choose Thin, Plain, Thick,

Thicker or Recycled Paper for

MP Tray.

Press OK.

c Press Stop/Exit.

General setup 3

General setup

Paper size 3

You can use nine sizes of paper for printing

copies: A4, Letter, Legal, Executive, A5, A6,

B5, B6 and Folio, and four sizes for printing

faxes: A4, Letter, Legal or Folio (8"×13").

When you change the size of paper in the

tray, you will also need to change the setting

for paper size at the same time so your

machine can fit the document or an incoming

fax on the page.

a Do one of the following:

 To set the paper size for the

MP Tray press Menu, 1, 3, 1.

 To set the paper size for Tray#1

press Menu, 1, 3, 2.

 To set the paper size for Tray#2

press Menu, 1, 3, 3 if you installed

the optional tray.

13.Paper Size

1.MP Tray

a Letter

b Legal

Select ab or OK

b Press a or b to choose A4, Letter,

Legal, Executive, A5, A6, B5, B6,

Folio or Any.

Press OK.

c Press Stop/Exit.

Note

• Any (size) appears only when you choose

the MP tray (Menu, 1, 3, 1).

• If you choose Any for the MP Tray Paper

Size: You must choose MP Only for the

Tray Use setting. You cannot use the Any

Paper Size selection for the MP tray when

making N in 1 copies. You must choose

one of the other available Paper Size

selections for the MP tray.

• A6 size is not available for the optional

Tray #2.

Tray use in copy mode 3

You can change the priority tray that the

machine will use for printing copies.

When you choose Tray#1 Only, MP Only

or Tray#2 Only

, the machine pulls the

paper only from that tray. If the selected tray

is out of paper, No Paper will appear on the

LCD. Insert the paper in the empty tray.

To change the tray setting follow the

instructions below:

a Press Menu, 1, 7, 1.

17.Tray Use

1.Copy

a MP>T1

b T1>MP

Select ab or OK

b Press a or b to choose Tray#1 Only,

Tray#2 Only

, MP Only,

MP>T1>T2

or T1>T2

>MP.

Press OK.

Tray#2 Only or T2 appears only if the

optional tray is installed.

c Press Stop/Exit.

Note

• When loading the documents in the ADF

and MP>T1>T2 or T1>T2>MP is selected,

the machine looks for the tray with the

most suitable paper and pulls paper from

that tray. If no tray has suitable paper, the

machine pulls paper from the higher

priority tray.

• When using the scanner glass, your

document is copied from the higher

priority tray even if more suitable paper is

in another paper tray.

Chapter 3

Tray use in fax mode 3

You can change the default tray that the

machine will use for printing received faxes.

When you choose Tray#1 Only, MP Only

or Tray#2 Only

, the machine pulls the

paper only from that tray. If the selected tray

is out of paper, No Paper will appear on the

LCD. Insert the paper in the empty tray.

When you choose T1>T2

>MP, the machine

pulls paper from Tray #1 until it is empty, then

from Tray #2, and then from the MP tray.

When you choose MP>T1>T2

, the machine

pulls paper from the MP tray until it is empty,

then from Tray #1, and then from Tray #2.

Note

• You can use four sizes of paper for

printing faxes: A4, Letter, Legal or Folio.

When a suitable size is not in any of the

trays received faxes will be stored in the

machine’s memory and

Check Paper Size will appear on the

LCD. (For details, see Error and

maintenance messages on page 133.)

• If the tray is out of paper and received

faxes are in the machine’s memory,

No Paper will appear on the LCD. Insert

paper in the empty tray.

a Press Menu, 1, 7, 2.

17.Tray Use

2.Fax

a MP>T1

b T1>MP

Select ab or OK

b Press a or b to choose Tray#1 Only,

Tray#2 Only, MP Only, MP>T1>T2

or T1>T2

>MP.

Press OK.

Tray#2 Only or T2 appears only if the

optional tray is installed.

c Press Stop/Exit.

Tray use in print mode 3

You can change the default tray the machine

will use for printing from your computer.

a Press Menu, 1, 7, 3.

17.Tray Use

3.Print

a MP>T1

b T1>MP

Select ab or OK

b Press a or b to choose Tray#1 Only,

Tray#2 Only

, MP Only,

MP>T1>T2

or T1>T2

>MP.

Press OK.

Tray#2 Only or T2 appears only if the

optional tray is installed.

c Press Stop/Exit.

Note

• The setting in the printer driver will take

priority over the setting made on the

control panel.

• If the control panel is set to

Tray#1 Only, MP Only or

Tray#2 Only

and you choose Auto

Select in the printer driver, the machine

pulls the paper from that tray.

Tray#2 Only appears only if the optional tray is

installed.

General setup

Volume settings 3

Ring volume 3

You can choose a ring volume level from a

range of settings, from High to Off.

While in Fax mode press or to

adjust the volume level. The LCD shows the

current setting, and each key press will

change the volume to the next level. The

machine will keep the new setting until you

change it.

You can also change the ring volume through

the menu:

a Press Menu, 1, 4, 1.

14.Volume

1.Ring

a Med

b High

Select ab or OK

b Press a or b to choose Off, Low, Med or

High.

Press OK.

c Press Stop/Exit.

Beeper volume 3

When the beeper is on, the machine will beep

when you press a key, make a mistake, or

after you send or receive a fax. You can

choose a range of volume levels, from High

to Off.

a Press Menu, 1, 4, 2.

14.Volume

2.Beeper

a Med

b High

Select ab or OK

b Press a or b to choose Off, Low, Med or

High.

Press OK.

c Press Stop/Exit.

Speaker volume 3

You can choose a range of speaker volume

levels, from High to Off.

You can adjust the speaker volume with the

control panel keys.

a Press (Fax).

b Press Hook.

c Press or .

This setting will stay until you change it

again.

d Press Hook.

You can also change the speaker volume

through the menu:

a Press Menu, 1, 4, 3.

14.Volume

3.Speaker

a Med

b High

Select ab or OK

b Press a or b to choose Off, Low, Med or

High.

Press OK.

c Press Stop/Exit.

Chapter 3

Automatic daylight

savings time 3

You can set the machine to change

automatically for Daylight Savings Time. It

will set itself forward one hour in the Spring,

and back one hour in the Fall.

a Press Menu 1, 5.

15.Auto Daylight

a On

b Off

Select ab or OK

b Press a or b to choose On (or Off).

Press OK.

c Press Stop/Exit.

Ecology features 3

Toner save 3

You can save toner using this feature. When

you set toner save to On, print appears

lighter. The default setting is Off.

a Press Menu, 1, 6, 1.

16.Ecology

1.Toner Save

a On

b Off

Select ab or OK

b Press a or b to choose On (or Off).

Press OK.

c Press Stop/Exit.

Note

We DO NOT recommend Toner Save for

printing Photo or Gray Scale images.

Sleep time 3

Setting the sleep time reduces power

consumption by turning off the fuser while the

machine is idle.

You can choose how long the machine must

be idle (from 000 to 240 minutes) before it

goes into sleep mode. When the machine

receives a fax, computer data, or makes a

copy, the timer will be reset. The default

setting is 005 minutes.

While the machine is in sleep mode the LCD

will display Sleep. When printing or copying

in sleep mode, there will be a short delay

while the fuser warms up.

a Press Menu 1, 6, 2.

16.Ecology

2.Sleep Time

005Min

Enter & OK Key

b Enter the length of time the machine is

idle before entering sleep mode (000 to

240).

Press OK.

c Press Stop/Exit.

Turning off the scanner lamp 3

The scanner lamp stays on for 30 minutes

before automatically switching off to preserve

the life of the lamp and reduce power

consumption.

To turn the scanner lamp off manually press

the d and c keys simultaneously. The scanner

lamp will remain turned off until the next time

you use the scanning feature.

Note

Turning the lamp off regularly will reduce

the lamp’s life.

General setup

LCD contrast 3

You can change the contrast to make the

LCD look lighter or darker.

a Press Menu, 1, 8.

18.LCD Contrast

-nnonn+

Select dc&OK

b Press c to make the LCD darker. Or,

press d to make the LCD lighter.

Press OK.

c Press Stop/Exit.

Dial Prefix 3

The dial prefix setting will automatically dial a

predefined number before every fax number

you dial. For example: If your telephone

system requires a 9 to dial an outside number

use this setting to automatically dial 9 for

every fax you send.

a (USA) Press Menu, 0, 5.

(Canada) Press Menu, 0, 6.

b Press a or b to choose On or Off.

Press OK.

 If you chose On, go to c.

 If you chose Off, go to e.

c Press 1 or 2 to choose 1.Change or

2.Exit.

 If you chose 1.Change, go to d.

 If you chose 2.Exit, go to e.

d Enter the prefix number (up to 5 digits)

on the dial pad.

Press OK.

Note

• You can use the numbers 0 to 9, #, l and

!. (Press Hook to display “!”.)

You cannot use ! with any other numbers

or characters.

• (Canada only) If the pulse dialing mode is

on, # and l are not available to use.

e Press Stop/Exit.

Security 4

You can set up your machine with multiple

levels of security using Setting Lock and

Secure Function Lock. You will not be able to

continue to schedule Delayed Faxes.

However, any prescheduled Delayed Faxes

will be sent even if you turn on Secure

Function Lock, so they won’t be lost.

Setting lock 4

Setting Lock lets you set a password to stop

other people from accidentally changing your

machine settings.

Make a careful note of your password. If you

forget it, please call Brother Customer

Service.

While Setting Lock is On, you cannot change

the following settings without a password:

 Date/Time

 Station ID

 Quick-Dial settings

 Mode Timer

 Paper Type

 Paper Size

 Volume

 Auto Daylight

 Ecology

 Tray Use

 LCD Contrast

 Setting Lock

 Secure Function Lock

Setting up the password 4

a Press Menu, 1, 9, 1.

19.Security

1.Setting Lock

New Passwd:XXXX

Enter & OK Key

b Enter a four-digit number for the

password using numbers 0-9, l or #.

Press OK.

c Re-enter your password when the LCD

shows Verify:.

Press OK.

d Press Stop/Exit.

Changing your setting lock password 4

a Press Menu, 1, 9, 1.

19.Security

1.Setting Lock

a On

b Set Password

Select ab or OK

b Press a or b to choose Set Password.

Press OK.

c Enter your four-digit password.

Press OK.

d Enter a four-digit number for the new

password.

Press OK.

e Re-enter your new password when the

LCD shows Verify:.

Press OK.

f Press Stop/Exit.

Security features 4

Security features

Turning setting lock on/off 4

If you enter the wrong password when

following the instructions below, the LCD will

show Wrong Password. Re-enter the

correct password.

Turning setting lock on 4

a Press Menu, 1, 9, 1.

19.Security

1.Setting Lock

a On

b Set Password

Select ab or OK

b Press a or b to choose On.

Press OK.

c Enter your four-digit password.

Press OK.

d Press Stop/Exit.

Turning setting lock off 4

a Press Menu, 1, 9, 1.

19.Security

1.Setting Lock

Password:XXXX

Enter & OK Key

b Enter your four-digit password.

Press OK twice.

c Press Stop/Exit.

Secure Function Lock 4

Secure Function Lock lets you restrict Public

access to certain machine functions (Fax Tx,

Fax Rx, Copy, Scan and Print

This feature also prevents users from

changing the Default settings of the machine

by limiting access to the Menu settings.

Disabling at least one function is required to

turn on Secure Function Lock for the Public

user.

Access to restricted operations can be

enabled by creating a restricted user.

Restricted users must enter a user password

to use the machine.

Make a careful note of your password. If you

forget it, please call Brother Customer

Service.

Print includes PC-Fax Send as well as all print jobs.

Note

• You can set up to 25 individual users and

one Public user.

• When you set up a Public user, you can

restrict one or more of the machine’s

functions to all users who do not have a

password.

• Only administrators can set limitations

and make changes for each user.

• When Print is disabled, PC print jobs will

be lost without notification.

• When Secure Function Lock is on, you

can only use 21.Contrast,

26.Polled TX or 27.Coverpg Setup

in the Fax menu.

If Fax Tx is disabled, you cannot use any

function in the Fax menu.

• Polling Receive is enabled only when the

both Fax Tx and Fax Rx are enabled.

Chapter 4

Setting the password for the

administrator 4

The password you set in these steps is for the

administrator. This password is used to set

up users and to turn Secure Function Lock on

or off. (See Setting up restricted

users on page 31 and Turning Secure

Function Lock on on page 31.)

a Press Menu, 1, 9, 2.

19.Security

2.Function Lock

New Passwd:XXXX

Enter & OK Key

b Enter a four-digit number for the

password using numbers 0-9, l or #.

Press OK.

c Re-enter the password when the LCD

shows Verify:.

Press OK.

d Press Stop/Exit.

Setting up the Public user 4

You can set up the Public user. Public users

do not need to enter a password.

Note

You must disable at least one function to

turn on Secure Function Lock for Public

user.

a Press Menu, 1, 9, 2.

19.Security

2.Function Lock

a Lock OffiOn

b Set Password

Select ab or OK

b Press a or b to select Setup User.

Press OK.

c Enter the administrator password.

Press OK.

19.Security

Setup User

a Public

b User01

Select ab or OK

d Press a or b to select Public.

Press OK.

e Press a or b to select Enable or

Disable for Fax Tx. Press OK.

After you have set Fax Tx, repeat this

step for Fax Rx, Copy(Color),

Copy(B&W), Scan and Print.

Press OK.

Note

You can set PC print for only the Public

user. When Print is disabled for the Public

user, all restricted users cannot use the

Print function.

f Press Stop/Exit.

Security features

Setting up restricted users 4

You can set up users with restrictions and a

password.

a Press Menu, 1, 9, 2.

19.Security

2.Function Lock

a Lock OffiOn

b Set Password

Select ab or OK

b Press a or b to select Setup User.

Press OK.

c Enter the administrator password.

Press OK.

19.Security

Setup User

a Public

b User01

Select ab or OK

d Press a or b to select User01.

Press OK.

e Use the dial pad to enter the user name.

(See Entering text on page 222.)

Press OK.

f Enter a four-digit password for the user.

Press OK.

g Press a or b to select Enable or

Disable for Fax Tx.

Press OK.

After you have set Fax Tx, repeat this

step for Fax Rx, Copy(Color),

Copy(B&W) and Scan.

Press OK.

h Repeat d to g for entering each

additional user and password.

i Press Stop/Exit.

Note

You cannot use the same password as

another user’s password.

Turning Secure Function Lock on/off 4

If you enter the wrong password when

following the instructions below, the LCD will

show Wrong Password. Re-enter the

correct password.

Turning Secure Function Lock on 4

a Press Menu, 1, 9, 2.

19.Security

2.Function Lock

a Lock OffiOn

b Set Password

Select ab or OK

b Press a or b to select Lock OffiOn.

Press OK.

c Enter your four-digit administrator

password.

Press OK.

Turning Secure Function Lock off 4

a Press Menu, 1, 9, 2.

19.Security

2.Function Lock

a Lock OniOff

b Change User

Select ab or OK

b Press a or b to select Lock OniOff.

Press OK.

c Enter your four-digit administrator

password.

Press OK.

Chapter 4

Switching Users 4

This setting allows a restricted user to log on

the machine when Secure Function Lock is

turned on.

Note

After a restricted user has finished using

the machine, it will return to the Public

setting within the same time as the Mode

Timer setting (Menu, 1,1). (See Mode

timer on page 22. Also, you can exit from

an individual user by pressing the lighted

Mode key.)

a Hold down Shift as you press Secure.

Function Lock

Change User

PIN:XXXX

Pls enter PIN

b Enter your four-digit password.

Press OK.

When Copy mode is disabled:

a Press Copy key.

Access Denied

PIN:

Pls enter PIN

b Enter your four-digit password.

Press OK.

When Scan mode is disabled:

a Press Scan key.

Access Denied

PIN:

Pls enter PIN

b Enter your four-digit password.

Press OK.

Section II

Fax II

Sending a fax 34

Receiving a fax 44

Telephone services and external devices 50

Dialing and storing numbers 58

Remote fax options (black & white only) 65

Polling 72

Printing reports 74

How to fax 5

Entering fax mode 5

To enter fax mode press (Fax), and the

key will glow blue.

Sending a single-sided fax

from the ADF 5

Using the ADF to send your faxes is the

easiest way. To cancel a fax in progress

press Stop/Exit.

a Make sure you are in Fax mode .

b Place your document face up in the

ADF.

c Dial the fax number. (See How to

dial on page 58.)

d Press Black Start or Color Start.

 If you press Black Start, the

machine scans the pages into

memory and then sends the

document.

 If you press Color Start, the

machine starts dialing and sends the

document in real time.

Note

If the Out of Memory message appears

while scanning a B&W document into

memory, press Stop/Exit to cancel or

Black Start to send the scanned pages.

The machine will scan and send your

document.

Sending a 2-sided fax from

the ADF 5

You can send a 2-sided document from the

ADF. To cancel a fax in progress press

Stop/Exit.

a Make sure you are in Fax mode .

b Place your document in the ADF.

c Press Duplex.

d Dial the fax number. (See How to

dial on page 58.)

e Press Black Start.

The machine will now scan and send your

document.

Note

Legal size 2-sided documents can not be

faxed from the ADF.

Sending a fax 5

Sending a fax

Changing a 2-sided fax layout 5

You need to choose the duplex scanning

format before you send a fax. The format you

choose will depend on the layout of your

2-sided document.

a Press Menu, 1, 0, 2.

10.Document Scan

2.Duplex Scan

a Long edge

b Short edge

Select ab or OK

b Do one of the following:

 If your document is flipped on the

Long edge, press a or b to choose

Long edge.

Press OK.

 If your document is flipped on the

Short edge, press a or b to choose

Short edge.

Press OK.

c Press Stop/Exit.

Sending a fax from the

scanner glass 5

You can use the scanner glass to fax the

pages of a book, or a single page at a time.

The documents can be up to Letter or A4,

Legal or Folio size. Press Stop/Exit to cancel

a fax in progress.

You can only send single page color faxes

from the scanner glass.

a Make sure you are in Fax mode .

b Place your document face down on the

scanner glass.

c Dial the fax number. (See How to

dial on page 58.)

d Press Black Start or Color Start.

 If you press Black Start, the

machine starts scanning the first

page. Go to e.

 If you press Color Start, the

machine starts sending. Go to g.

e After the machine scans the page, the

LCD will prompt you to choose one of

the options below:

Flatbed Fax:

Next Page?

a 1.Yes

b 2.No (Send)

Select ab or OK

 Press 1 to send another page.

Go to f.

 Press 2 or Black Start to send the

document. Go to g.

f Place the next page on the scanner

glass, press OK. Repeat e and f for

each additional page.

Flatbed Fax:

Set Next Page

Then Press OK

Long edge

Portrait Landscape

Short edge

Portrait Landscape

Chapter 5

g Your machine will automatically send

the fax.

Note

When faxing multiple pages from the

scanner glass, real time transmission

should be set to Off.

Faxing legal size documents

from the scanner glass 5

When faxing legal size documents, you need

to set the scan glass size to Legal/Folio

otherwise a portion of your faxes will be

missing.

a Make sure you are in Fax mode .

b Press Menu, 1, 0, 1.

10.Document Scan

1.Glass ScanSize

a A4/Letter

b Legal/Folio

Select ab or OK

c Press a or b to choose Legal/Folio.

Press OK.

d Press Stop/Exit.

Canceling a fax in progress 5

Press Stop/Exit to cancel a fax in progress. If

the machine is already dialing or sending the

fax you will also need to press 1 to confirm.

Broadcasting

(black & white only) 5

Broadcasting lets you send the same fax

message to more than one fax number. You

can include Groups, One-Touch, Speed-Dial

numbers and up to 50 manually dialed

numbers in the same broadcast.

You can broadcast up to 390 different

numbers. This will depend on how many

groups, access codes or credit card numbers

you have stored, and on how many delayed

or stored faxes in memory.

Note

Use the Search/Speed Dial to help you

choose numbers easily.

a Make sure you are in Fax mode .

b Load your document.

c Enter a number.

Press OK.

You can use either a One-Touch,

Speed-Dial, a Group number, or a

number manually entered using the dial

pad. (See How to dial on page 58.)

d Repeat c until you have entered all the

fax numbers you want to broadcast to.

e Press Black Start.

After the broadcast is finished the machine

will print a broadcast report to let you know

the results.

Sending a fax

Note

• The scan profile of the One-Touch,

Speed-Dial or Group number you chose

first will be applied to the broadcast.

• If the fax resolution of the fax number you

choose first is S.Fine and you enter a

stored I-FAX number,

Select Std/Fine will appear on the

LCD. Press Stop/Exit. Press Resolution

and choose Standard, Fine or Photo,

then re-enter the I-FAX number. If you

want to enter other numbers,

go back to c.

Canceling a broadcast in

progress 5

While broadcasting you can cancel the fax

currently being sent or the whole broadcast

job.

a Press Menu, 2, 6.

The LCD will display the fax being dialed

(for example, #001 0123456789) and

the broadcast job number (for example,

Broadcast#001):

26.Remaining Jobs

a #001 0123456789

b Broadcast#001

Select ab or OK

b Press a or b to choose the job number

you want to cancel.

Press OK.

c Press 1 to clear the job number or 2 to

exit.

If you chose to only cancel the fax

currently being sent in b, the machine

will ask you if you want to cancel the

broadcast. Press 1 to clear the whole

broadcast job or 2 to exit.

d Press Stop/Exit.

Additional sending

operations 5

Sending faxes using multiple

settings 5

Before you send a fax, you can change any

combination of these settings: contrast,

resolution, overseas mode, delayed fax timer,

polling transmission, real time transmission

or cover page settings.

a Make sure you are in Fax mode .

After each setting is accepted, the LCD

asks if you want to enter more settings:

22.Setup Send

Other Settings?

a 1.Yes

b 2.No

Select ab or OK

b Do one of the following:

 To choose more settings, press 1.

The LCD returns to the Setup Send

menu so you can choose another

setting.

 If you have finished choosing

settings, press 2 and go to the next

step for sending your fax.

Chapter 5

Electronic cover page

(black & white only) 5

This feature will not work unless you have

already programmed your Station ID. (See

the Quick Setup Guide.)

You can automatically send a cover page

with every fax. Your cover page includes your

Station ID, a comment, and the name stored

in the One-Touch or Speed-Dial memory.

By choosing Next Fax:On you can also

display the number of pages on the cover

page.

You can choose one of the following preset

comments.

1.Comment Off

2.Please Call

3.Urgent

4.Confidential

Instead of using one of the preset comments,

you can enter two personal messages of your

own, up to 27 characters long. Use the chart

on page 222 for help entering characters.

(See Composing your own

comments on page 38.)

5.(User Defined)

6.(User Defined)

Note

You can send the cover page only for a

black & white fax. If you press Color Start

to send a fax, the cover page will not be

sent.

Composing your own comments 5

You can set up two comments of your own.

a Make sure you are in Fax mode .

b Press Menu, 2, 2, 8.

22.Setup Send

8.Coverpage Msg

a 5.

b 6.

Select ab or OK

c Press a or b to choose 5 or 6 to store

your own comment.

Press OK.

d Enter your own comment using the dial

pad.

Press OK.

Use the chart on page 222 for help entering

characters.

Send a cover page for the next fax 5

If you want to send a cover page only for the

next fax, your machine will ask you to enter

the number of pages you are sending so it

can be printed on the cover page.

a Make sure you are in Fax mode .

b Load your document.

c Press Menu, 2, 2, 7.

22.Setup Send

7.Coverpg Setup

a Next Fax:On

b Next Fax:Off

Select ab or OK

d Press a or b to choose Next Fax:On

(or Next Fax:Off).

Press OK.

e Press a or b to choose a comment.

Press OK.

Sending a fax

f Enter two digits to show the number of

pages you are sending.

Press OK.

For example, enter 0, 2 for 2 pages or 0,

0 to leave the number of pages blank. If

you make a mistake, press d or

Clear/Back to back up and re-enter the

number of pages.

Send a cover page for all faxes 5

You can set the machine to send a cover

page whenever you send a fax.

a Make sure you are in Fax mode .

b Press Menu, 2, 2, 7.

22.Setup Send

7.Coverpg Setup

a Next Fax:On

b Next Fax:Off

Select ab or OK

c Press a or b to choose On (or Off).

Press OK.

d Press a or b to choose a comment.

Press OK.

Using a printed cover page 5

If you want to use a printed cover page that

you can write on, you can print the sample

page and attach it to your fax.

a Make sure you are in Fax mode .

b Press Menu, 2, 2, 7.

22.Setup Send

7.Coverpg Setup

a Next Fax:On

b Next Fax:Off

Select ab or OK

c Press a or b to choose Print Sample.

Press OK.

d Press Black Start or Color Start. Your

machine will print a copy of your cover

page.

e Press Stop/Exit.

Contrast 5

For most documents the default setting of

Auto will give the best results. It

automatically chooses the suitable contrast

for your document.

If your document is very light or dark,

changing the contrast may improve the

quality of the fax.

Use Dark to make the faxed document

lighter.

Use Light to make the faxed document

darker.

a Make sure you are in Fax mode .

b Load your document.

c Press Menu, 2, 2, 1.

22.Setup Send

1.Contrast

a Auto

b Light

Select ab or OK

d Press a or b to choose Auto, Light or

Dark.

Press OK.

Note

Even if you choose Light or Dark, the

machine will send the fax using the Auto

setting if you choose Photo as the Fax

Resolution.

Chapter 5

Changing fax resolution 5

The quality of a fax can be improved by

changing the fax resolution. Resolution can

be changed for the next fax or for all faxes.

To change the fax resolution for the

next fax 5

a Make sure you are in Fax mode .

b Load your document.

c Press Resolution, then a or b to choose

the resolution.

Press OK.

To change the default fax resolution 5

a Make sure you are in Fax mode .

b Press Menu, 2, 2, 2.

22.Setup Send

2.Fax Resolution

a Standard

b Fine

Select ab or OK

c Press a or b to choose the resolution

you want.

Press OK.

Note

You can choose four different resolution

settings for black & white faxes and two for

color.

Black & white

Standard:

Suitable for most typed documents.

Fine:

Good for small print and transmits a little

slower than Standard resolution.

S.Fine:

Good for small print or artwork and

transmits slower than Fine resolution.

Photo:

Use when the document has varying

shades of gray or is a photograph. This

has the slowest transmission time.

Color

Standard:

Suitable for most typed documents.

Fine:

Use when the document is a photograph.

The transmission time is slower than

Standard resolution.

If you choose S.Fine or Photo and then

use the Color Start key to send a fax, the

machine will send the fax using the Fine

setting.

Dual access

(black & white only) 5

You can dial a number, and start scanning the

fax into memory—even when the machine is

sending from memory, receiving faxes or

printing PC data. The LCD shows the new job

number.

The number of pages you can scan into the

memory will vary depending on the data that

is printed on them.

Note

• Your machine normally uses dual access.

• If you get an Out of Memory message

while scanning the first page of a fax,

press Stop/Exit to cancel scanning. If you

get an Out of Memory message while

scanning a subsequent page, you can

press Black Start to send the pages

scanned so far, or press Stop/Exit to

cancel the operation.

Sending a fax

Real time transmission 5

When you are sending a fax, the machine will

scan the documents into the memory before

sending. Then, as soon as the telephone line

is free, the machine will start dialing and

sending.

If the memory is full or you are sending a color

fax, the machine will send the document in

real time (even if Real Time TX is set to

Off).

Sometimes, you may want to send an

important document immediately, without

waiting for memory transmission. You can set

Real Time TX to On for all documents or

Next Fax:On for the next fax only.

Sending in real time for all faxes 5

a Make sure you are in Fax mode .

b Press Menu, 2, 2, 5.

22.Setup Send

5.Real Time TX

a On

b Off

Select ab or OK

c Press a or b to choose On.

Press OK.

Sending in real time for the next fax

only 5

a Make sure you are in Fax mode .

b Press Menu, 2, 2, 5.

22.Setup Send

5.Real Time TX

a On

b Off

Select ab or OK

c Press a or b to choose Next Fax:On.

Press OK.

Note

In Real Time Transmission, the automatic

redial feature does not work when using

the scanner glass.

Overseas mode 5

If you are having difficulty sending a fax

overseas due to a bad connection, then

turning on the overseas mode may help.

This is a temporary setting, and will only be

active for your next fax.

a Make sure you are in Fax mode .

b Load your document.

c Press Menu, 2, 2, 9.

22.Setup Send

9.Overseas Mode

a On

b Off

Select ab or OK

d Press a or b to choose On (or Off).

Press OK.

Delayed fax

(black & white only) 5

You can store up to 50 faxes in the memory

to be sent within a twenty four hour period.

a Make sure you are in Fax mode .

b Load your document.

c Press Menu, 2, 2, 3.

22.Setup Send

3.Delayed Fax

Set Time=00:00

Enter & OK Key

d Enter the time you want the fax to be

sent (in 24-hour format).

(For example, enter 19:45 for 7:45 PM)

Press OK.

The number of pages you can scan into the

memory depends on the amount of data

printed on each page.

Chapter 5

Delayed batch transmission

(black & white only) 5

Before sending the delayed faxes, your

machine will help you economize by sorting

all the faxes in the memory by destination and

scheduled time.

All delayed faxes that are scheduled to be

sent at the same time to the same fax number

will be sent as one fax to save transmission

time.

a Make sure you are in Fax mode .

b Press Menu, 2, 2, 4.

22.Setup Send

4.Batch TX

a On

b Off

Select ab or OK

c Press a or b to choose On (or Off).

Press OK.

d Press Stop/Exit.

Checking and canceling

waiting jobs 5

Check which jobs are still waiting in the

memory to be sent. If there are no jobs, the

LCD will show No Jobs Waiting. You can

cancel a fax job that is stored and waiting in

the memory.

a Press Menu, 2, 6.

26.Remaining Jobs

a #001 12:34 BROTHER

#002 15:00 BIC

b #003 17:30 ABCDEFG

Select ab or OK

The number of jobs still to be sent will be

displayed.

b Do one of the following:

 Press a or b to scroll though the

waiting jobs, press OK to choose a

job, and then press 1 to cancel it.

 Press 2 to exit without canceling.

c When you have finished, press

Stop/Exit.

Sending a fax

Sending a fax manually 5

Manual transmission 5

Manual transmission lets you hear the

dialing, ringing and fax-receiving tones while

sending a fax.

a Make sure you are in Fax mode .

b Load your document.

c Press Hook and listen for a dial tone.

Or pick up the handset of the external

telephone and listen for a dial tone.

d Dial the fax number you want to call.

e When you hear the fax tone, press

Black Start or Color Start.

 If you are using the scanner glass,

press 1 to send a fax.

f If you picked up the handset of an

external telephone, replace it.

Sending a fax at the end of a

conversation 5

At the end of a conversation you can send a

fax to the other party before you both hang

up.

a Ask the other party to wait for fax tones

(beeps) and then to press the Start or

Send key before hanging up.

b Make sure you are in Fax mode .

c Load your document.

d Press Black Start or Color Start.

 If you are using the scanner glass,

press 1 to send a fax.

e Replace the handset of an external

telephone.

Out of memory message 5

If you get an Out of Memory message

while scanning the first page of a fax, press

Stop/Exit to cancel the fax.

If you get an Out of Memory message

while scanning a subsequent page, you will

have the option to press Black Start to send

the pages scanned so far, or to press

Stop/Exit to cancel the operation

Note

If you get an Out of Memory message

while faxing and you do not want to delete

your stored faxes to clear the memory,

you can send the fax in real time. (See

Real time transmission on page 41.)

Choose the correct Receive Mode 6

The correct Receive mode is determined by the external devices and telephone subscriber

services (Voicemail, Distinctive Ring, etc.) you have (or will be using) on the same line as the

Brother machine.

Receiving a fax 6

Will you be using a Distinctive Ring number for receiving faxes?

Brother uses the term "Distinctive Ring" but other telephone companies have other names for this service

such as Custom Ringing, RingMaster, Personalized Ring, Teen Ring, Ident-A-Call, and Smart Ring. See

Distinctive ring on page 51 for instruction on setting up your machine using this feature.

Will you be using Voicemail on the same telephone line as your Brother machine?

If you have Voicemail on the same telephone line as your Brother machine, there is a strong possibility that

Voice mail and the Brother machine will conflict with each other when receiving incoming calls. See Voice

Mail on page 50 for instructions on setting up your machine using this service.

Will you be using a Telephone Answering Device on the same telephone line as your Brother

machine?

Your external telephone answering device (TAD) will automatically answer every call. Voice messages are

stored on the external TAD and fax messages are printed. Choose External TAD as your receive mode.

See External TAD on page 45.

Will you be using your Brother machine on a dedicated fax line?

Your machine automatically answers every call as a fax. Choose Fax Only as your receive mode. See

Fax Only on page 45.

Will you be using your Brother machine on the same line as your telephone?

Do you want to receive voice calls and faxes automatically

The Fax/Tel receive mode is used when sharing the Brother machine and your telephone on the

same line. Choose Fax/Tel as your receive mode. See Fax/Tel on page 45.

Important Note: You can not receive voice messages on either Voicemail or an answering machine

when choosing the Fax/Tel mode.

Do you expect to receive very few faxes?

Choose Manual as your receive mode. You control the telephone line and must answer every call

yourself. See Manual on page 45.

To set the receive mode follow the instructions below.

a Press Menu, 0, 1.

b Press a or b to choose the receive mode.

Press OK.

c Press Stop/Exit.

01.Receive Mode

a Fax Only

Fax/Tel

b External TAD

Select ab or OK

The LCD will display the current receive mode.

Receiving a fax

Using receive modes 6

Some receive modes answer automatically

(Fax Only and Fax/Tel). You may want to

change the ring delay before using these

modes. (See Ring delay on page 46.)

Fax Only 6

Fax Only mode will automatically answer

every call as a fax.

Fax/Tel 6

Fax/Tel mode helps you automatically

manage incoming calls, by recognizing

whether they are fax or voice calls and

handling them in one of the following ways:

 Faxes will be automatically received.

 Voice calls will start the F/T ring to tell you

to pick up the line. The F/T ring is a fast

double ring made by your machine.

(Also see F/T ring time on page 46 and Ring

delay on page 46.)

Manual 6

Manual mode turns off all automatic

answering functions unless you are using the

Distinctive Ring Receive feature.

To receive a fax in Manual mode lift the

handset of the external telephone or press

Hook. When you hear fax tones (short

repeating beeps), press Black Start or

Color Start and then press 2 to receive a fax.

You can also use the Easy Receive feature to

receive faxes by lifting a handset on the same

line as the machine.

(Also see Easy receive on page 47.)

External TAD 6

External TAD mode lets an external

answering device manage your incoming

calls. Incoming calls will be handled in the

following ways:

 Faxes will be automatically received.

 Voice callers can record a message on the

external TAD.

(For more information see Connecting an

external TAD (telephone answering

device) on page 53.)

Chapter 6

Receive mode settings 6

Ring delay 6

The ring delay sets the number of times the

machine rings before it answers in Fax Only

and Fax/Tel modes.

If you have extension telephones on the

same line as the machine or subscribe to the

telephone company’s Distinctive Ring

service, keep the Ring Delay setting of 4.

(See Operation from extension

telephones on page 56 and Easy

receive on page 47.)

a Make sure you are in Fax mode .

b Press Menu, 2, 1, 1.

21.Setup Receive

1.Ring Delay

a 03

b 04

Select ab or OK

c Press a or b to choose 00, 01, 02, 03 or

04 for how many times the line rings

before the machine answers.

Press OK.

d Press Stop/Exit.

Note

Choose 00 in c to have the machine

answer immediately.

F/T ring time 6

When somebody calls your machine, you and

your caller will hear the normal telephone ring

sound. The number of rings is set by the ring

delay setting.

If the call is a fax, then your machine will

receive it; however, if it is a voice call the

machine will sound the F/T ring (a fast

double-ring) for the time you have set in the

F/T ring time setting. If you hear the F/T ring

it means that you have a voice caller on the

line.

Because the F/T ring is made by the machine,

extension and external telephones will not

ring; however, you can still answer the call on

any telephone. (For more information see

Using remote codes on page 57.)

a Make sure you are in Fax mode .

b Press Menu, 2, 1, 2.

21.Setup Receive

2.F/T Ring Time

a 20 Secs

b 30 Secs

Select ab or OK

c Press a or b to choose how long the

machine will ring to alert you that you

have a voice call (20, 30, 40 or 70

seconds).

Press OK.

d Press Stop/Exit.

Receiving a fax

Easy receive 6

Turning easy receive On allows the machine

to receive fax calls automatically if you lift any

handset on the same line as the machine.

When you see Receiving on the LCD or

when you hear ‘chirps’ through the handset of

an extension telephone connected to another

telephone wall jack, just replace the handset

and your machine will receive the fax.

If this feature is set to On, but your machine

does not connect a fax call when you lift the

handset of an extension or external

telephone, press the Fax Receive Code l51.

(See Operation from extension

telephones on page 56.)

Note

If you use a modem, or send faxes from a

computer, on the same line and your

machine intercepts them, set easy receive

to Off.

a Make sure you are in Fax mode .

b Press Menu, 2, 1, 3.

21.Setup Receive

3.Easy Receive

a On

b Off

Select ab or OK

c Press a or b to choose On or Off.

Press OK.

d Press Stop/Exit.

Setting the print density 6

You can adjust the print density to make your

printed pages darker or lighter.

a Make sure you are in Fax mode .

b Press Menu, 2, 1, 6.

21.Setup Receive

6.Print Density

-nnonn+

Select dc&OK

c Press c to make the print darker.

Or, press d to make the print lighter.

Press OK.

d Press Stop/Exit.

Chapter 6

Additional receiving

operations 6

Printing a reduced incoming

fax 6

If you choose On, the machine automatically

reduces each page of an incoming fax to fit on

one page of A4, Letter, Legal or Folio size

paper.

The machine calculates the reduction ratio by

using the page size of the fax and your Paper

Size setting (Menu, 1, 3).

a Make sure you are in Fax mode .

b Press Menu, 2, 1, 5.

21.Setup Receive

5.Auto Reduction

a On

b Off

Select ab or OK

c Press a or b to choose On (or Off).

Press OK.

d Press Stop/Exit.

Duplex (2-sided) printing for

Fax mode 6

If you set Duplex to On for fax receive the

machine will print received faxes on both

sides of paper.

You can use Letter, Legal or Folio (8x13) size

of paper for this function.

a Make sure you are in Fax mode .

b Press Menu, 2, 1, 9.

21.Setup Receive

9.Duplex

a On

b Off

Select ab or OK

c Press a or b to choose On (or Off).

Press OK.

d Press Stop/Exit.

Note

When you turn Duplex on the auto

reduction feature is also turned on.

Receiving a fax

Setting the fax receive stamp

(black & white only) 6

You can set the machine to print the received

date and time in the top center of each

received fax page.

a Make sure you are in Fax mode .

b Press Menu, 2, 1, 8.

21.Setup Receive

8.Fax Rx Stamp

a On

b Off

Select ab or OK

c Press a or b to choose On (or Off).

Press OK.

d Press Stop/Exit.

Note

• The received time and date will not appear

when using Internet Fax.

• Make sure you have set the current date

and time in the machine.

Receiving a fax at the end of a

conversation 6

At the end of a conversation you can ask the

other party to send you a fax before you both

hang up.

a Ask the other person to place the

document in their machine and to press

the Start or Send key.

b When you hear the CNG tones (slowly

repeating beeps), press Black Start or

Color Start.

c Press 2 to choose 2.Receive.

d Replace the external handset.

Printing a fax from the

memory 6

If you are using the Fax Storage feature

(Menu, 2, 5, 1), you can still print a fax from

the memory when you are at your machine.

a Press Menu, 2, 5, 3.

25.Remote Fax Opt

3.Print Fax

Press Start

b Press Black Start or Color Start.

c Press Stop/Exit.

Telephone line

services

Voice Mail 7

If you have Voice Mail on the same telephone

line as your Brother machine, Voice Mail and

the Brother machine will conflict with each

other when receiving incoming calls.

For example, if your Voice Mail is set to

answer after 4 rings and your Brother

machine is set to answer after 2 rings, then

your Brother machine will answer first. This

will prevent callers from being able to leave a

message in your Voice Mail.

Similarly, if your Brother machine is set to

answer after 4 rings and your Voice Mail is set

to answer after 2 rings, then your Voice Mail

will answer first. This will prevent your Brother

machine from being able to receive an

incoming fax, since Voice Mail cannot

transfer the incoming fax back to the Brother

machine.

To avoid conflicts between your Brother

machine and your voice mail service, do one

of the following:

Get the Distinctive Ring service from your

telephone company. Distinctive Ring is a

feature of your Brother machine that allows a

person with one line to receive fax and voice

calls through two different telephone

numbers on that one line. Brother uses the

term 'Distinctive Ring,' but telephone

companies market the service under a variety

of names, such as Custom Ringing,

Personalized Ring, Smart Ring, RingMaster,

Ident-A-Ring, Ident-A-Call, Data Ident-A-Call,

Teen Ring, and SimpleBiz Fax & Alternate

Number Ringing. This service establishes a

second telephone number on the same line

as your existing telephone number, and each

number has its own ring pattern. Typically,

the original number rings with the standard

ring pattern and is used for receiving voice

calls, and the second number rings with a

different ring pattern and is used for receiving

faxes. (See Distinctive ring on page 51.)

Set your Brother machine's Receive Mode to

"Manual." Manual Mode requires that you

answer every incoming call if you want to be

able to receive a fax. If the incoming call is a

telephone call, then complete the call as you

normally would. If you hear fax sending tones

you must transfer the call to the Brother

machine by pressing l 5 1 on the dial pad of

the telephone. Unanswered fax and voice

calls will go to your Voice Mail. (To set the

machine in MANUAL Mode, see Choose the

correct Receive Mode on page 44.)

Telephone services and external

devices

Telephone services and external devices

Distinctive ring 7

Brother uses the term ‘Distinctive Ring’ but

different telephone companies have other

names for this service such as Custom

Ringing, Personalized Ring, RingMaster,

Smart Ring, Teen Ring, Ident-A-Call,

Data Ident-A-Call, Ident-A-Ring, SimpleBiz

Fax & Alternate Number Ringing.

What does your telephone company’s

‘Distinctive Ring’ do? 7

Your telephone company’s Distinctive Ring

service allows you to have more than one

number on the same telephone line. If you

need more than one telephone number, it

is cheaper than paying for an extra line.

Each telephone number has its own

distinctive ring pattern, so you will know

which telephone number is ringing. This is

one way you can have a separate telephone

number for your machine.

Note

Please call your telephone company for

availability and rates.

What does Brother’s ‘distinctive ring’

do? 7

The Brother machine has a Distinctive Ring

feature that allows you to use your machine to

take full advantage of the telephone

company’s Distinctive Ring service. The new

telephone number on your line can just

receive faxes.

Note

You must pay for your telephone

company’s Distinctive Ring service before

you program the machine to work with it.

Do you have voice mail? 7

If you have Voice Mail on the telephone line

that you will install your new machine on,

there is a strong possibility that Voice Mail

and the machine will conflict with each other

while receiving incoming calls. However, the

Distinctive Ring feature allows you to use

more than one number on your line, so

both Voice Mail and the machine can work

together without any problems. If each one

has a separate telephone number, neither will

interfere with the other’s operations.

If you decide to get the Distinctive Ring

service from the telephone company, you will

need to follow the directions below to

‘register’ the new Distinctive Ring pattern

they give you. This is so your machine can

recognize its incoming calls.

Note

You can change or cancel the Distinctive

Ring pattern at any time. You can switch it

off temporarily, and turn it back on later.

When you get a new fax number, make

sure you reset this feature.

Chapter 7

Before you choose the ring pattern to

You can only register one Distinctive Ring

pattern with the machine. Some ring patterns

cannot be registered. The ring patterns below

are supported by your Brother machine.

gives you.

Note

If the ring pattern you received is not on

this chart, please call your telephone

company and ask for one that is

shown.

 The machine will only answer calls to its

registered number.

 The first two rings are silent on the

machine. This is because the fax must

<<listen>> to the ring pattern (to compare

it to the pattern that was ‘registered’).

(Other telephones on the same line will

ring.)

 If you program the machine properly, it will

recognize the registered ring pattern of the

‘fax number’ within 2 ring patterns and

then answer with a fax tone. When the

‘voice number’ is called, the machine will

not answer.

Registering the distinctive ring pattern

Very important! 7

After you have set the Distinctive Ring feature

to On, your Distinctive Ring number will

receive faxes automatically. The receive

mode is automatically set to Manual and you

cannot change it to another receive mode

while Distinctive Ring is set to On. This

ensures the Brother machine will only answer

the Distinctive Ring number and not interfere

when your main telephone number is called.

a Press Menu, 2, 0, 2.

20.Miscellaneous

2.Distinctive

a Off

b Set

Select ab or OK

b Press a or b to choose Set.

c Press OK.

d Press a or b to choose the prestored ring

pattern you want to use.

Press OK.

e (You will hear each pattern as you scroll

through the four patterns. Make sure

you choose the pattern that the

telephone company gave you.)

f Press Stop/Exit. Distinctive Ring is now

set to On.

Ring

Pattern

Rings

1 long-long

2 short-long-short

3 short-short-long

4 very long

(normal pattern)

Telephone services and external devices

Turning off distinctive ring 7

a Press Menu, 2, 0, 2.

20.Miscellaneous

2.Distinctive

a Off

b Set

Select ab or OK

b Press a or b to choose Off.

Press OK.

c Press Stop/Exit.

Note

If you don’t want to receive faxes on your

Distinctive Ring number, you can turn off

Distinctive Ring. The machine will stay in

Manual receive mode so you will need to

set the Receive Mode again. (See Choose

the correct Receive Mode on page 44.)

Connecting an external

TAD (telephone

answering device)

You can connect an external Telephone

Answering Device (TAD) to the same line as

your machine. When the TAD answers a call,

your machine will “listen” for the CNG (fax

calling) tones sent by a sending fax machine.

If it hears them it will take over the call and

receive the fax. If it does not hear them, it will

let your TAD take a voice message and the

display will show Telephone.

The external TAD must answer within four

rings (we recommend you set it to two rings).

This is because your machine cannot hear

the CNG tones until the external TAD has

picked up the call. The sending machine will

send CNG tones for only eight to ten seconds

longer. We do not recommend using the toll

saver feature on your external TAD if it needs

more than four rings to activate it.

Unless you are using Distinctive Ring, the

TAD must be connected to the EXT jack of

the machine.

1TAD

Note

If you have problems receiving faxes,

reduce the ring delay setting on your

external TAD.

Chapter 7

Connections 7

The external TAD must be plugged into the

back of the machine, into the jack labeled

EXT. Your machine cannot work properly if

you plug the TAD into a wall jack (unless you

are using Distinctive Ring).

a Plug the telephone line cord from the

telephone wall jack into the back of the

machine, in the jack labeled LINE.

b Plug the telephone line cord from your

external TAD into the back of the

machine, in the jack labeled EXT. (Make

sure this cord is connected to the TAD at

the TAD’s telephone line jack, and not

its handset jack.)

c Set your external TAD to four rings or

less. (The machine’s Ring Delay setting

does not apply.)

d Record the outgoing message on your

external TAD.

e Set the TAD to answer calls.

f Set the Receive Mode to

External TAD. (See Choose the

correct Receive Mode on page 44.)

Recording an outgoing

message (OGM) 7

a Record 5 seconds of silence at the

beginning of your message. This allows

your machine time to listen for fax tones.

b Limit your speaking to 20 seconds.

c End your 20-second message by giving

your Fax Receive Code for people

sending manual faxes. For example:

“After the beep, leave a message or

send a fax by pressing l51 and Start.”

Note

We recommend beginning your OGM with

an initial 5 second silence because the

machine cannot hear fax tones over a loud

voice. You may try leaving out this pause,

but if your machine has trouble receiving,

then you should re-record the OGM to

include it.

Special line considerations 7

Roll over telephone lines 7

A roll over telephone system is a group of two

or more separate telephone lines that pass

incoming calls to each other if they are busy.

The calls are usually passed down or “rolled

over” to the next available telephone line in a

preset order.

Your machine can work in a roll over system

as long as it is the last number in the

sequence, so the call cannot roll away. Do not

put the machine on any of the other numbers;

when the other lines are busy and a second

fax call is received, the fax call would be

transferred to a line that does not have a fax

machine. Your machine will work best on a

dedicated line.

Telephone services and external devices

Two-line telephone system 7

A two-line telephone system is nothing more

than two separate telephone numbers on the

same wall outlet. The two telephone numbers

can be on separate jacks (RJ11) or combined

into one jack (RJ14). Your machine must be

plugged into an RJ11 jack. RJ11 and RJ14

jacks may be equal in size and appearance

and both may contain four wires (black, red,

green, yellow). To test the type of jack, plug in

a two-line telephone and see if it can access

both lines. If it can, you must separate the line

for your machine. (See Easy

receive on page 47.)

Converting telephone wall outlets 7

There are three ways to convert to an RJ11

jack. The first two ways may require

assistance from the telephone company. You

can change the wall outlets from one RJ14

jack to two RJ11 jacks. Or, you can have an

RJ11 wall outlet installed and slave or jump

one of the telephone numbers to it.

The third way is the easiest: Buy a triplex

adapter. You can plug a triplex adapter into

an RJ14 outlet. It separates the wires into two

separate RJ11 jacks (Line 1, Line 2) and a

third RJ14 jack (Lines 1 and 2). If your

machine is on Line 1, plug the machine into

L1 of the triplex adapter. If your machine is on

Line 2, plug it into L2 of the triple adapter.

Installing machine, external two-line

TAD and two-line telephone 7

When you are installing an external two-line

telephone answering device (TAD) and a

two-line telephone, your machine must be

isolated on one line at both the wall jack and

at the TAD. The most common connection is

to put the machine on Line 2, which is

explained in the following steps. The back of

the two-line TAD must have two telephone

jacks: one labeled L1 or L1/L2, and the other

labeled L2. You will need at least three

telephone line cords, the one that came with

your machine and two for your external two-

line TAD. You will need a fourth line cord if

you add a two-line telephone.

Place the two-line TAD and the two-line

telephone next to your machine.

Plug one end of the telephone line cord for

your machine into the L2 jack of the triplex

adapter. Plug the other end into the LINE jack

on the back of the machine.

Plug one end of the first telephone line cord

for your TAD into the L1 jack of the triplex

adapter. Plug the other end into the L1 or

L1/L2 jack of the two-line TAD.

Plug one end of the second telephone line

cord for your TAD into the L2 jack of the two-

line TAD. Plug the other end into the EXT.

jack on the left side of the machine.

1 Triplex Adapter

2 Two Line Telephone

3 External Two Line TAD

4 Machine

RJ14

RJ11

RJ14

Chapter 7

You can keep two-line telephones on other

wall outlets as always. There are two ways to

add a two-line telephone to the machine’s

wall outlet. You can plug the telephone line

cord from the two-line telephone into the

L1+L2 jack of the triplex adapter. Or, you can

plug the two-line telephone into the TEL jack

of the two-line TAD.

Multi-line connections (PBX) 7

We suggest you ask the company who

installed your PBX to connect your machine.

If you have a multi line system we suggest

you ask the installer to connect the unit to the

last line on the system. This prevents the

machine being activated each time the

system receives telephone calls. If all

incoming calls will be answered by a

switchboard operator we recommend that

you set the Receive Mode to Manual.

We cannot guarantee that your machine will

operate properly under all circumstances

when connected to a PBX. Any difficulties

with sending or receiving faxes should be

reported first to the company who handles

your PBX.

External and extension

telephones 7

Operation from extension

telephones 7

If you answer a fax call on an extension

telephone, or an external telephone

connected to the EXT. jack of the machine,

you can make your machine take the call by

using the Fax Receive Code. When you

press the Fax Receive Code l51 the machine

starts to receive the fax. (See Easy

receive on page 47.)

If the machine answers a voice call and

pseudo/double-rings for you to take over, use

the Telephone Answer Code #51 to take the

call at an extension telephone. (See F/T ring

time on page 46.)

If you answer a call and no one is on

the line: 7

You should assume that you’re receiving a

manual fax.

Press l51 and wait for the chirp or until the

machine’s LCD shows Receiving, and then

hang up.

For Fax/Tel mode only 7

When the machine is in Fax/Tel mode, it will

use the F/T Ring Time (pseudo/double-

ringing) to alert you to pick up a voice call.

Lift the external telephone’s handset, and

then press Hook to answer.

If you’re at an extension telephone, you will

need to lift the handset during the F/T Ring

Time and then press #51 between the

pseudo/double rings. If no one is on the line,

or if someone wants to send you a fax, send

the call back to the machine by pressing l51.

Telephone services and external devices

Connecting an external or

extension telephone 7

You can connect a separate telephone

directly to your machine as shown in the

diagram below.

Connect the telephone line cord to the jack

labeled EXT.

1 Extension telephone

2 External telephone

When you are using an external telephone,

the LCD shows Telephone.

Using a non-Brother cordless

external handset 7

If your non-Brother cordless telephone is

connected to the EXT. jack of the machine

(see page 57) and you typically carry the

cordless handset elsewhere, it is easier to

answer calls during the Ring Delay.

If you let the machine answer first, you will

have to go to the machine so you can press

Hook to transfer the call to the cordless

handset.

Using remote codes 7

Fax Receive Code 7

If you answer a fax call on an extension or

external telephone, you can tell your machine

to receive it by pressing the fax receive code

l51. Wait for the chirping sounds then

replace the handset. (See Easy

receive on page 47.)

Telephone Answer Code 7

If you receive a voice call and the machine is

in F/T mode, it will start to sound the F/T

(double-ring) after the initial ring delay. If you

pick up the call on an extension telephone

you can turn the F/T ring off by pressing #51

(make sure you press this between the rings).

Changing the remote codes 7

The preset fax receive code is l51. The

preset telephone answer code is #51. If you

are always disconnected when accessing

your external TAD, try changing the

three-digit remote codes, for example ###

and 999.

a Make sure you are in Fax mode .

b Press Menu 2, 1, 4.

21.Setup Receive

4.Remote Codes

a On

b Off

Select ab or OK

c Press a or b to choose On (or Off).

Press OK.

d If you chose On in c, enter the new Fax

Receive Code.

Press OK.

e Enter the new Telephone Answer Code.

Press OK.

f Press Stop/Exit.

How to dial 8

You can dial in any of the following ways.

Manual dialing 8

Use the dial pad to enter all the digits of the

telephone or fax number.

One-touch dialing 8

Press the One-Touch key that stores the

number you want to call. (See Storing

one-touch dial numbers on page 60.)

To dial One-Touch numbers 21 to 40, hold

down Shift as you press the One-Touch key.

Speed-dialing 8

Hold down Shift as you press

Search/Speed Dial, and then enter the

three-digit Speed-Dial number. (See Storing

speed-dial numbers on page 61.)

Three-digit number

Note

If the LCD shows Not Registered

when you enter a One-Touch or a

Speed-Dial number, it means that a

number is not stored there.

Dialing and storing numbers 8

Dialing and storing numbers

Search 8

You can search alphabetically for names you

have stored in the One-Touch and

Speed-Dial memories. (See Storing

one-touch dial numbers on page 60 and

Storing speed-dial numbers on page 61.)

a Press Search/Speed Dial.

b Press the dial pad key for the first letter

of the name.

(Use the chart on Entering text on

page 222 to help you enter letters.)

Press OK.

c Press a or b to scroll until you find the

name you are looking for.

Press OK.

Note

You can press Resolution to change the

displayed resolution.

d Press Black Start or Color Start.

Note

• If you do not enter a letter and Press OK

in b, all registered names will appear.

Press a or b to scroll until you find the

name you are looking for.

• If the LCD shows No Contact Found

when you enter the first letter of the name,

it means that a name for the letter is not

stored.

LDAP Search 8

If the machine is connected to your LDAP

server, you can search for information such

as fax numbers and E-mail addresses from

your server. (For details about how to set up

LDAP see the Network User’s Guide on the

CD-ROM.)

Fax redial 8

If you are sending a fax manually and the line

is busy, press Redial/Pause, wait for the

other fax machine to answer, and then press

Black Start or Color Start to try again. If you

want to make a second call to the last number

dialed, you can save time by pressing

Redial/Pause and Black Start or

Color Start.

Redial/Pause only works if you dialed from

the control panel.

If you are sending a fax automatically and the

line is busy, the machine will automatically

redial one time after five minutes.

Chapter 8

Storing numbers 8

You can set up your machine to do the

following types of easy dialing: One-Touch,

Speed-Dial and Groups for Broadcasting

faxes. You can also specify the default

resolution for each One-Touch and

Speed-Dial number. When you dial a

quick-dial number, the LCD shows the name,

if you stored it, or the number. A scan profile

can also be stored along with the fax number

or E-mail address.

If you lose electrical power, the quick-dial

numbers stored in the memory will not be lost.

A scan profile is the resolution and other scan

settings that you choose when you store a

number. For example, you will be asked to

select Standard, Fine, S.Fine or Photo if you

have selected the Fax/Tel option. Or, you will

be asked to select B/W 200 dpi,

B/W 200x100 dpi, Color 150 dpi,

Color 300 dpi or Color 600 dpi if you selected

the E-Mail option.

Storing a pause 8

Press Redial/Pause to insert a 3.5-second

pause between numbers. You can press

Redial/Pause as many times as needed to

increase the length of the pause.

Storing one-touch dial

numbers 8

Your machine has 20 One-Touch keys where

you can store 40 fax or telephone numbers or

E-mail addresses for automatic dialing. To

access numbers 21 to 40, hold down Shift as

you press the One-Touch key.

a Press Menu, 2, 3, 1.

23.Set Quick-Dial

1.One-Touch Dial

One-Touch:

Select One-Touch

b Press the One-Touch key where you

want to store a number.

c Press a or b to select Fax/Tel, E-Mail

or IFAX. Press OK.

d Choose one of the options below:

 Enter the number (up to 20

characters) if you selected Fax/Tel.

Press OK.

 Enter the E-mail address (up to 60

characters) if you selected E-Mail

or IFAX. Use the chart on

Entering text on page 222 to help

you enter letters. Press OK.

Note

If you selected E-Mail and save the

E-mail address, you can only use the

E-mail address when you are in Scan

mode. If you selected IFAX and save the

E-mail address, you can only use the

E-mail address when you are in Fax

mode.

Dialing and storing numbers

e Choose one of the options below:

 Enter the name using the dial pad

(up to 15 characters). Press OK.

 Press OK to store the number or

E-mail address without a name.

f If you want to save a fax/scan resolution

along with the number, choose one of

the options below:

 If you selected Fax/Tel in c, press

a or b to select Std, Fine, S.Fine

or Photo. Press OK and then go to

 If you selected E-Mail in c, press a

or b to select B/W200dpi,

B/W200x100, Color150dpi,

Color300dpi or Color600dpi.

Press OK and then go to g.

 If you selected IFAX in c, press a or

b to select Std, Fine or Photo.

Press OK and then go to h.

 Press OK if you don’t want to change

the default resolution. Go to h.

g Choose one of the options below:

If you selected Black & White in f,

select the file format (TIFF or PDF) that

will be used to send to your PC. If you

selected Color in f, select the file

format (PDF or JPEG) that will be used

to send your PC.

Press OK

h Choose one of the options below:

 To store another One-Touch number

go to b.

 To finish storing One-Touch

numbers press Stop/Exit.

Note

When you do a broadcast and you have

saved a scan profile along with the

number or E-mail address, the scan profile

of the One-Touch, Speed-Dial or Group

number you chose first will be applied to

the broadcast.

Storing speed-dial numbers 8

You can store your frequently used numbers

as Speed-Dial numbers, so that when you

dial you will only have to press a few keys

(hold down Shift as you press

Search/Speed Dial, the three-digit number,

and Black Start or Color Start). The

machine can store 300 Speed-Dial numbers

(001 - 300).

a Press Menu, 2, 3, 2.

23.Set Quick-Dial

2.Speed-Dial

Speed-Dial? #

Enter & OK Key

b Use the dial pad to enter a three-digit

Speed-Dial location number (001-300).

Press OK.

c Press a or b to select Fax/Tel, E-Mail

or IFAX.

Press OK.

d Choose one of the options below:

 Enter the number (up to 20

characters) when you select

Fax/Tel.

Press OK

 Enter the E-mail address (up to 60

characters) if you selected E-Mail

or IFAX. Use the chart on

Entering text on page 222 to help

you enter letters.

Press OK.

Note

If you selected E-Mail and save the

E-mail address, you can only use the

E-mail address when you are in Scan

mode. If you selected IFAX and save the

E-mail address, you can only use the

E-mail address when you are in Fax

mode.

Chapter 8

e Choose one of the options below:

 Enter the name using the dial pad

(up to 15 characters). Press OK.

 Press OK to store the number or

E-mail address without a name.

f If you want to save a fax/scan resolution

along with the number, choose one of

the options below:

 If you selected Fax/Tel in c, press

a or b to select Std, Fine, S.Fine

or Photo.

Press OK and then go to h.

 If you selected E-Mail in c, press a

or b to select B/W200dpi,

B/W200x100, Color150dpi,

Color300dpi or Color600dpi.

Press OK and then go to g.

 If you selected IFAX in c, press a or

b to select Std, Fine or Photo.

Press OK and then go to h.

 Press OK if you don’t want to change

the default resolution. Go to h.

g If you selected Black & White in f,

select the file format (TIFF or PDF) that

will be used to send to your PC. If you

selected Color in f, select the file

format (PDF or JPEG) that will be used

to send your PC.

Press OK

h Choose one of the options below:

 To store another Speed-Dial number

go to b.

 To finish storing Speed-Dial

numbers press Stop/Exit.

Note

When you do a broadcast and you have

saved a scan profile along with the

number or E-mail address, the scan profile

of the One-Touch, Speed-Dial or Group

number you chose first will be applied to

the broadcast.

Changing one-touch and

speed-dial numbers 8

If you try to store a One-Touch or Speed-Dial

number over an existing number, the LCD will

show the name or number already stored

there.

a Do one of the following:

 To change the stored number,

press 1.

 To exit without making a change,

press 2.

23.Set Quick-Dial

#005:MIKE

a 1.Change

b 2.Exit

Select ab or OK

b Press a or b to select Fax/Tel, E-Mail

or IFAX. Press OK.

c Enter a new number or character.

Press OK.

d Press d or c to position the cursor under

the character you want to change, and

then press Clear/Back to delete it.

Repeat for each character you want to

delete.

e Follow the directions beginning in f in

Storing one-touch dial numbers and

Storing Speed-Dial numbers. (See

Storing one-touch dial

numbers on page 60 and Storing

speed-dial numbers on page 61.)

Dialing and storing numbers

Setting up groups for

broadcasting 8

If you often want to send the same fax

message to many fax numbers you can set

up a group.

Groups are stored on a One-Touch key or a

Speed-Dial number. Each group uses up a

One-Touch key or a Speed-Dial location. You

can then send the fax message to all the

numbers stored in a group just by pressing a

One-Touch key or entering a Speed-Dial

number, and then pressing Black Start.

Before you can add numbers to a group, you

need to store them as One-Touch or Speed-

Dial numbers. You can have up to 20 small

groups, or you can assign up to 339 numbers

to one large group.

a Press Menu, 2, 3, 3.

23.Set Quick-Dial

3.Setup Groups

Group Dial:

Press Speed Dial

b Choose an empty location where you

want to store the group in one of the

following ways:

 Press a One-Touch key.

 Hold down Shift as you press

Search/Speed Dial and then enter

the three-digit Speed-Dial location.

Press OK.

c Use the dial pad to enter a group

number (01 to 20).

Press OK.

d Press a or b to select Fax/IFAX or

E-Mail. Press OK.

e To add One-Touch or Speed-Dial

numbers follow the instructions below:

 For One-Touch numbers, press the

One-Touch keys one after the other.

 For Speed-Dial numbers, hold down

Shift as you press

Search/Speed Dial, and then enter

the three-digit Speed-Dial location.

The LCD will display your chosen One-

Touch numbers with a l and Speed-Dial

numbers with a # (for example l006,

#009).

f Press OK when you have finished

adding numbers.

g Do one of the following:

 Enter the name using the dial pad

(up to 15 characters). Use the chart

on Entering text on page 222 to help

you enter letters.

Press OK.

 Press OK to store the group without

a name.

h You can save a fax/scan resolution

along with the number. Do one of the

following:

 If you selected Fax/IFAX in d,

press a or b to select Std, Fine,

S.Fine or Photo.

Press OK and then go to j.

 If you selected E-Mail in d,

press a or b to select

B/W200x100, B/W200dpi,

Color150dpi, Color300dpi or

Color600dpi.

Press OK and then go to i.

 Press OK if you don't want to change

the default resolution. Go to j.

Note

If you have selected Fax/IFAX in d and

added One-Touch or Speed-Dial numbers

that are stored as ‘IFAX’, you cannot

select S.Fine.

Chapter 8

i If you selected B/W200dpi or

B/W200x100 in h, select the file format

(TIFF or PDF) that will be used to send

to your PC. If you selected

Color150dpi, Color300dpi or

Color600dpi in h, select the file

format (PDF or JPEG) that will be used

to send your PC. Press OK.

j Do one of the following:

 To store another group for

broadcasting, press OK. Go to b.

 To finish storing groups for

broadcasting, press Stop/Exit.

Note

Fax Broadcasting is for black & white only.

Dialing access codes and

credit card numbers 8

You can combine more than one Quick-Dial

number when you dial. This feature may be

useful if you need to dial an access code for

a cheaper rate from another long distance

carrier.

For example, you might have stored ‘555’ on

Speed-Dial #003 and ‘7000’ on Speed-Dial

#002. You can use them both to dial

‘555-7000’ if you press the following keys:

Hold down Shift as you press

Search/Speed Dial, 003. Hold down Shift as

you press Search/Speed Dial, 002 and

Black Start or Color Start.

Numbers can be added manually by entering

them on the dial pad:

Hold down Shift as you press

Search/Speed Dial, 003, 7001 (on the dial

pad), and Black Start or Color Start.

This would dial ‘555–7001’. You can also add

a pause by pressing the Redial/Pause key.

Pause 8

Press Redial/Pause to insert a 3.5-second

pause between numbers. You can press

Redial/Pause as many times as needed to

increase the length of the pause.

Tone or pulse (Canada only) 8

If you have a Pulse dialing service, but need

to send Tone signals (for example, for

telephone banking), follow the instructions

below. If you have Touch Tone service, you

will not need this feature to send tone signals.

a Press Hook.

b Press # on the machine’s control panel.

Any digits dialed after this will send tone

signals.

When you hang up, the machine will

return to the Pulse dialing service.

Remote fax options ARE NOT available for

color fax.

Remote fax options let you receive faxes

while you are away from the machine.

You can use only one remote fax option at a

time.

Fax forwarding 9

The fax forwarding feature lets you

automatically forward your received faxes to

another machine.

a Press Menu, 2, 5, 1.

25.Remote Fax Opt

1.Fwd/Page/Store

a Off

b Fax Forward

Select ab or OK

b Press a or b to choose Fax Forward.

Press OK.

The LCD will ask you to enter the fax

number you want your faxes to be

forwarded to.

c Enter the forwarding number using the

dial pad (up to 20 digits), using a One-

Touch key or holding down Shift as you

press Search/Speed Dial and the

three-digit location.

Note

• If you store a group on a One-Touch key

or a Speed Dial location, the faxes will be

forwarded to several fax numbers.

• You can also enter an E-mail address if

your machine has been configured for the

Internet Fax feature. (For details about

Internet Fax, see the Network User’s

Guide on the CD-ROM. For information

about Fax Forward to E-mail, see the

Brother Solutions Center at

http://solutions.brother.com

)

d Press OK.

e Press a or b to choose On or Off.

25.Remote Fax Opt

Backup Print

a Off

b On

Select ab or OK

Press OK.

f Press Stop/Exit.

Note

If you choose Backup Print On, the

machine will also print the fax at your

machine so you will have a copy. This is a

safety feature in case there is a power

failure before the fax is forwarded or a

problem at the receiving machine. The

machine can store faxes up to 60 hours if

there is a power failure.

Remote fax options

(black & white only)

Chapter 9

Paging 9

When Paging is chosen, your machine dials

the pager number you’ve programmed, and

then dials your Personal Identification

Number (PIN). This activates your pager so

you will know that you have a fax message in

the memory.

a Press Menu, 2, 5, 1.

25.Remote Fax Opt

1.Fwd/Page/Store

a Off

b Fax Forward

Select ab or OK

b Press a or b to choose Paging.

Press OK.

c Enter your pager telephone number

followed by # # (up to 20

digits).Press OK.

Do not include the area code if it is the

same as that of your machine.

For example, press

1 8 0 0 5 5 5 1 2 3 4 # #.

d Do one of the following:

 If your pager needs a PIN, enter the

PIN, press #, press Redial/Pause,

enter your fax number followed by

##.

Press OK.

(For example, press:

1 2 3 4 5 # Redial/Pause 1 8 0 0 5 5

5 6 7 8 9 # #)

 If you do not need a PIN, press OK.

e Press Stop/Exit.

Note

• You cannot change a Paging number or

PIN remotely.

• If you have set Paging, a backup copy will

automatically be printed at the machine.

Fax storage 9

The fax storage feature lets you store your

received faxes in the machine’s memory. You

can retrieve stored fax messages from a fax

machine at another location using the remote

retrieval commands. (See Retrieving fax

messages on page 70.) Your machine will

automatically print a copy of the stored fax.

a Press Menu, 2, 5, 1.

25.Remote Fax Opt

1.Fwd/Page/Store

a Off

b Fax Forward

Select ab or OK

b Press a or b to choose Fax Storage.

Press OK.

c Press Stop/Exit.

Note

If Fax Storage is turned on your machine

cannot receive a color fax unless the

sending machine converts it to black &

white.

Remote fax options (black & white only)

PC fax receive 9

If you turn on the PC Fax Receive feature

your machine will store received faxes in

memory and send them to your PC

automatically. You can then use your PC to

view and store these faxes.

Even if you have turned off your PC (at night

or on the weekend, for example), your

machine will receive and store your faxes in

its memory. The LCD will show the number of

stored faxes received, for example:

PC Fax Msg:001

When you start your PC and the PC Fax

Receiving software runs, your machine

transfers your faxes to your PC automatically.

To transfer the received faxes to your PC you

must have the PC Fax Receive software

running on your PC. (See PC-FAX receiving

in Chapter 6 in the Software User’s Guide on

the CD-ROM.)

If you choose Backup Print On, the machine

will also print the fax.

a Press Menu, 2, 5, 1.

25.Remote Fax Opt

1.Fwd/Page/Store

a Off

b Fax Forward

Select ab or OK

b Press a or b to choose

PC Fax Receive.

Press OK.

c Press a or b to choose <USB> or your

computer name if the machine is

connected to a network.

25.Remote Fax Opt

1.Fwd/Page/Store

a <USB>

b ABC012

Select ab or OK

Press OK.

d Press a or b to choose On or Off.

25.Remote Fax Opt

Backup Print

a Off

b On

Select ab or OK

Press OK.

e Press Stop/Exit.

Note

If you choose Backup Print On, the

machine will also print the faxes at your

machine so you will have a copy. This is a

safety feature in case there is a power

failure before the faxes are forwarded or a

problem at the receiving machine. The

machine can store faxes up to 60 hours if

there is a power failure.

Chapter 9

Changing remote fax

options 9

If received faxes are left in your machine’s

memory when you change the remote fax

option to Off, the LCD will ask you the

following message:

25.Remote Fax Opt

Erase All Fax?

a 1.Yes

b 2.No

Select ab or OK

25.Remote Fax Opt

Print All Fax?

a 1.Yes

b 2.No

Select ab or OK

 If you press 1, faxes in the memory will be

erased or printed before the setting

changes. If a backup copy has already

been printed it will not be printed again.

 If you press 2, faxes in the memory will not

be erased or printed and the setting will be

unchanged.

If received faxes are left in the machine’s

memory when you change to

PC Fax Receive from another remote fax

option (Fax Forward, Paging or

Fax Storage), the LCD will ask you the

following message:

25.Remote Fax Opt

Send Fax to PC?

a 1.Yes

b 2.No

Select ab or OK

 If you press 1, faxes in the memory will be

sent to your PC before the setting

changes. Faxes in the memory will be sent

to your PC when the PC Fax Receive icon

is active on your PC. (See the Software

User’s Guide on the CD-ROM.)

 If you press 2, faxes in the memory will not

be erased or transferred to your PC and

the setting will be unchanged.

The LCD will ask you the following message:

25.Remote Fax Opt

Backup Print

a Off

b On

Select ab or OK

Press a or b to choose On or Off.

Press OK. Press Stop/Exit.

Note

If you choose Backup Print On, the

machine will also print the fax at your

machine so you will have a copy. This is a

safety feature in case there is a power

failure before the fax is forwarded or a

problem at the receiving machine. The

machine can store faxes up to 60 hours if

there is a power failure.

Turning off remote fax

options 9

a Press Menu, 2, 5, 1.

25.Remote Fax Opt

1.Fwd/Page/Store

a Off

b Fax Forward

Select ab or OK

b Press a or b to choose Off.

Press OK.

Note

The LCD will give you options if there are

received faxes still in your machine’s

memory. (See Changing remote fax

options on page 68.)

c Press Stop/Exit.

Remote fax options (black & white only)

Remote retrieval 9

The remote retrieval feature lets you retrieve

your stored fax messages when you are not

at the machine. You can call your machine

from any touch tone telephone or fax

machine, then use the Remote Access Code

to retrieve your messages.

Setting a remote access code9

The remote access code lets you access the

remote retrieval features when you are away

from your machine. Before you use the

remote access and retrieval features, you

have to set up your own code. The default

code is an inactive code: – – –l.

a Press Menu, 2, 5, 2.

25.Remote Fax Opt

2.Remote Access

Access Code:---*

Enter & OK Key

b Enter a three-digit code using numbers

0 – 9, l or #.

Press OK.

c Press Stop/Exit.

Note

DO NOT use the same code used for your

Fax Receive Code (l51) or Telephone

Answer Code (#51). (See Changing the

remote codes on page 57.)

You can change your code at any time. If you

want to make your code inactive, press

Clear/Back and then OK in b to restore the

inactive setting – – –l.

Using your remote access

code 9

a Dial your fax number from a telephone

or another fax machine using touch

tone.

b When your machine answers,

immediately enter your Remote Access

Code (3 digits followed by l).

c The machine signals if it has received

messages:

 No beeps

No messages received.

 1 long beep

Fax message received.

d The machine gives two short beeps to

tell you to enter a command. (See

Remote fax commands on page 71.)

The machine will hang up if you wait

longer than 30 seconds before entering

a command. If you enter an invalid

command the machine will beep three

times.

e Press 9 0 to reset the machine when you

have finished.

f Hang up.

Note

If your machine is set to Manual mode,

you can still access the remote retrieval

features. Dial the fax number as normal

and let the machine ring. After 2 minutes

you will hear a long beep to tell you to

enter the remote access code. You will

then have 30 seconds to enter the code.

Chapter 9

Retrieving fax messages 9

a Dial your fax number from a telephone

or another fax machine using touch

tone.

b When your machine answers,

immediately enter your remote access

code (3 digits followed by l). If you hear

one long beep, you have messages.

c When you hear two short beeps, use the

dial pad to press 962.

d Wait for a long beep, and then use the

dial pad to enter the number of the

remote fax machine where you want

your fax messages sent to (up to 20

digits), followed by ##.

e Hang up after you hear your machine

beep. Your machine will call the other

machine, which will then print your fax

messages.

Note

You can insert a pause in a fax number by

using the # key.

Changing the fax forwarding

number 9

You can change the default setting of your fax

forwarding number from another telephone or

fax machine using touch tone.

a Dial your fax number from a telephone

or another fax machine using touch

tone.

b When your machine answers, enter

your remote access code (3 digits

followed by l). If you hear one long

beep, you have messages.

c When you hear two short beeps, use the

dial pad to press 954.

d Wait for a long beep, and then use the

dial pad to enter the new number of the

remote fax machine where you want

your fax messages forwarded (up to 20

digits), followed by ##.

e Press 90 to reset the machine when

you have finished.

f Hang up after you hear your machine

beep.

Note

You can insert a pause in a fax number by

using the # key.

Remote fax options (black & white only)

Remote fax commands 9

Follow the commands below to access features when you are away from the machine. When you

call the machine and enter your Remote Access Code (3 digits followed by l), the system will give

two short beeps and you must enter a remote command.

Remote commands Operation details

95 Change the fax forwarding,

paging or fax storage settings

1 OFF You can choose Off after you have retrieved or erased all your

messages.

2 Fax forwarding One long beep means the change is accepted. If you hear three

short beeps, you cannot make the change because something

has not been set up (for example, a fax forwarding or paging

number has not been registered). You can register your fax

forwarding number by entering 4. (See Changing the fax

forwarding number on page 70.) Once you have registered the

number, fax forwarding will work.

3 Paging

4 Fax forwarding number

6 Fax storage

96 Retrieve a fax

2 Retrieve all faxes Enter the number of a remote fax machine to receive stored fax

messages. (See Retrieving fax messages on page 70.)

3 Erase faxes from the memory If you hear one long beep, fax messages have been erased

from the memory.

97 Check the receiving status

1 Fax You can check whether your machine has received any faxes.

If yes, you will hear one long beep. If no, you will hear three

short beeps.

98 Change the receive mode

1 External TAD If you hear one long beep, your change has been accepted.

2 Fax/Tel

3 Fax Only

90 Exit Press 90 to exit remote retrieval. Wait for the long beep, then

replace the handset.

Polling lets you set up your machine so other

people can receive faxes from you, but they

pay for the call. It also lets you call somebody

else’s fax machine and receive a fax from it,

so you pay for the call. The polling feature

needs to be set up on both machines for this

to work. Not all fax machines support polling.

Polling receive 10

Polling receive lets you call another fax

machine to receive a fax.

a Make sure you are in Fax mode .

b Press Menu, 2, 1, 7.

Polling RX

Dial & Start

c Enter the fax number you are polling.

Press Black Start or Color Start.

The LCD shows Dialing.

Sequential polling 10

Sequential polling lets you request

documents from several fax machines in one

operation. Afterwards, a Sequential Polling

Report will be printed.

a Make sure you are in Fax mode .

b Press Menu, 2, 1, 7.

Polling RX

Dial & Start

c Specify the fax machines you want to

poll by using One-Touch, Speed-Dial,

Search, a Group and or the dial pad.

You must press OK between each

location.

d Press Black Start or Color Start.

The machine polls each number or

Group number in turn for a document.

Press Stop/Exit while the machine is dialing

to cancel the polling process.

To cancel all sequential polling receive jobs,

press Menu, 2, 6. (See Checking and

canceling waiting jobs on page 42.)

Polling 10

Polling

Polled transmit

(black & white only) 10

Polled transmit lets you set up your machine

to wait with a document so another fax

machine can call and retrieve it.

Setup for polled transmit 10

a Make sure you are in Fax mode .

b Load your document.

c Press Menu, 2, 2, 6.

22.Setup Send

6.Polled TX

a On

b Off

Select ab or OK

d Press a or b to choose On (or Off).

Press OK.

e Press 2 to choose 2.No if you don’t

want to enter more settings when the

LCD asks you the following message:

22.Setup Send

Other Settings?

a 1.Yes

b 2.No

Select ab or OK

f Press Black Start.

g If you are using the scanner glass, the

LCD will prompt you to choose one of

the options below:

Flatbed Fax:

Next Page?

a 1.Yes

b 2.No (Send)

Select ab or OK

 Press 1 to send another page.

Go to h.

 Press 2 or Black Start to send the

document.

h Place the next page on the scanner

glass, press OK. Repeat g and h for

each additional page.

Flatbed Fax:

Set Next Page

Then Press OK

Note

The document will be stored and can be

retrieved from any other fax machine until

you delete the fax from memory.

To delete the fax from memory, press

Menu, 2, 6. (See Checking and canceling

waiting jobs on page 42.)

Fax reports 11

Some fax reports (transmission verification

and fax journal) can be printed automatically

and manually.

Transmission verification

report 11

You can use the transmission report as proof

that you sent a fax. This report lists the time

and date of transmission and whether the

transmission was successful (shown as

“OK”). If you choose On or On+Image, the

report will print for every fax you send.

If you send a lot of faxes to the same place,

you may need more than the job numbers to

know which faxes you must send again.

Choosing On+Image or Off+Image will print

a section of the fax’s first page on the report

to help you remember.

When the verification report is turned Off or

to Off+Image, the report will only print if

there is a transmission error.

a Press Menu, 2, 4, 1.

24.Report Setting

1.Transmission

a Off

b Off+Image

Select ab or OK

b Press a or b to choose On, On+Image

Off or Off+Image.

Press OK.

c Press Stop/Exit.

Fax journal 11

You can set the machine to print a fax journal

(activity report) at specific intervals (every 50

faxes, 6, 12 or 24 hours, 2 or 7 days). The

default setting is Every 50 Faxes, this

means that your machine will print the journal

when the machine has stored 50 jobs.

If you set the interval to Off, you can still print

the report by following the steps on the next

page.

a Press Menu, 2, 4, 2.

24.Report Setting

2.Journal Period

a Every 50 Faxes

b Every 6 Hours

Select ab or OK

b Press a or b to choose an interval.

Press OK.

If you choose 7 days, you will be asked

to choose a day when you want the 7

day countdown to begin.

c Enter the time to begin printing, in

24 hour format.

Press OK.

For example: enter 19:45 for 7:45 PM.

d Press Stop/Exit.

If you choose 6, 12, 24 hours, 2 or 7 days, the

machine will print the report at the selected

time and then erase all jobs from its memory.

If the machine’s memory becomes full with

200 jobs before the time you chose has

passed, the machine will print the journal

early and then erase all jobs from memory.

If you want an extra report before it is due to

print, you can print it manually without erasing

the jobs from memory.

Printing reports 11

Printing reports

Reports 11

The following reports are available:

1 Transmission

Displays the Transmission Verification

Report for your last outgoing 200 faxes

and prints the last report.

2 Help List

Prints a list of commonly used functions to

help you program your machine.

3 Tel Index List

Prints a list of names and numbers stored

in the One-Touch and Speed-Dial

memory in numerical or alphabetical

order.

4 Fax Journal

Prints a list of information about your last

200 incoming and outgoing faxes. (TX:

transmit.) (RX: receive.)

5 User Settings

Print a list of your current settings.

6 Network Config

Lists your network settings.

How to print a report 11

a Press Menu, 6.

6.Print Reports

1.Transmission

2.Help List

3.Tel Index List

Select ab or OK

b Do one of the following:

 Press a or b to choose the report you

want.

Press OK.

 Enter the number of the report you

want to print. For example, press 2 to

print the help list.

c Press Black Start or Color Start.

d Press Stop/Exit.

Chapter 11

Section III

Copy III

Making copies 78

How to copy 12

Entering copy mode 12

Press (Copy) to enter Copy mode.

1 Contrast

2Quality

3 Copy ratio

4 Tray selection

5 Number of copies

6 Brightness

Making a single copy 12

a Make sure you are in Copy mode .

b Load your document.

c Press Black Start or Color Start.

Making multiple copies 12

a Make sure you are in Copy mode .

b Load your document.

c Use the dial pad to enter the number of

copies (up to 99).

d Press Black Start or Color Start.

Note

(To sort your copies, see Sorting copies

using the ADF on page 83.)

If the LCD shows “Please Wait” and the

machine stops copying while you are

making multiple copies, please wait for 30

to 40 seconds until the machine finishes

the color registration and cleaning

process of the belt unit.

Stop copying 12

To stop copying, press Stop/Exit.

Making copies 12

Contrast:- +

Quality :Auto

Enlg/Red:100%

Tray :MP>T1

Press ab or Start

Quality :Auto

Enlg/Red:100%

Tray :MP>T1

Bright :- +

Select & OK

Making copies

Copy options

(temporary settings) 12

When you want to quickly change the copy

settings temporarily for the next copy, use the

temporary Copy keys. You can use different

combinations.

The machine returns to its default settings

one minute after copying, unless you have

set the Mode Timer to 30 seconds or less.

(See Mode timer on page 22.)

Improving copy quality 12

You can choose from a range of quality

settings. The default setting is Auto.

 Auto

Auto is the recommended mode for

ordinary printouts. Suitable for documents

that contain both text and photographs.

 Text

Suitable for documents containing only

text.

 Photo

Suitable for copying photographs.

To temporarily change the quality setting,

follow the steps below:

a Make sure you are in Copy mode .

b Load your document.

c Use the dial pad to enter the number of

copies (up to 99).

d Press Contrast/Quality.

Press a or b to choose Quality.

Press OK.

e Press d or c to choose Auto, Text or

Photo.

Press OK.

f Press Black Start or Color Start.

To change the default setting, follow the

steps below:

a Press Menu, 3, 1.

31.Quality

a Auto

Text

b Photo

Select ab or OK

b Press a or b to choose the copy quality.

Press OK.

c Press Stop/Exit.

Enlarging or reducing the

image copied 12

You can choose the following enlargement or

reduction ratios:

Custom(25-400%) allows you to enter a

ratio from 25% to 400%.

Press

100%*

104% EXEiLTR

141% A5iA4

200%

Custom(25-400%)

50%

70% A4iA5

78% LGLiLTR

83% LGLiA4

85% LTRiEXE

91%FullPage

94% A4iLTR

97% LTRiA4

Chapter 12

To enlarge or reduce the next copy follow the

instructions below:

a Make sure you are in Copy mode .

b Load your document.

c Use the dial pad to enter the number of

copies (up to 99).

d Press Enlarge/Reduce.

Press c.

e Do one of the following:

 Press a or b to choose the

enlargement or reduction ratio you

want.

Press OK.

 Press a or b to choose

Custom(25-400%).

Press OK.

Use the dial pad to enter an

enlargement or reduction ratio from

25% to 400%. (For example, press

53 to enter 53%.)

Press OK.

f Press Black Start or Color Start.

Note

Page Layout Options 2 in 1(P), 2 in 1(L),

4in1(P) or 4in1(L) are not available with

Enlarge/Reduce.

Making N in 1 copies

(page layout) 12

You can reduce the amount of paper used

when copying by using the N in 1 copy

feature. This allows you to copy two or four

pages onto one page, which lets you save

paper.

Important 12

 Please make sure the paper size is set to

Letter, A4, Legal or Folio.

 (P) means Portrait and (L) means

Landscape.

 You cannot use the Enlarge/Reduce

setting with the N in 1 feature.

a Make sure you are in Copy mode .

b Load your document.

c Use the dial pad to enter the number of

copies (up to 99).

d Press Nin1.

e Press a or b to choose 2in1(P),

2 in 1 (L), 4 in 1 (P),

4 in 1 (L) or Off(1 in 1).

Press OK.

f Press Black Start or Color Start to

scan the page.

If you placed the document in the ADF,

the machine scans the pages and starts

printing.

If you are using the scanner glass, go

to g.

g After the machine scans the page,

press 1 to scan the next page.

Flatbed Copy:

Next Page?

a 1.Yes

b 2.No

Select ab or OK

Making copies

h Place the next page on the scanner

glass.

Press OK.

Repeat g and h for each page of the

layout.

i After all the pages have been scanned,

press 2 in g to finish.

If you are copying from the ADF: 12

Insert your document face up in the direction

shown below:

 2 in 1 (P)

 2 in 1 (L)

 4 in 1 (P)

 4 in 1 (L)

If you are copying from the scanner

glass: 12

Insert your document face down in the

direction shown below:

 2 in 1 (P)

 2 in 1 (L)

 4 in 1 (P)

 4 in 1 (L)

Duplex (2-sided) copying 12

You can reduce the amount of paper used

when copying by using the duplex copy

feature. This allows you to copy on both sides

of a sheet of paper.

If you want to use the duplex copy feature, we

recommend you load your document in the

ADF.

If you get an Out of Memory message while

you are making duplex copies, try installing

extra memory. (See Out of memory

message on page 85.)

Duplex Copy (long edge)

 1 sided i 2 sided

Portrait

Landscape

 2 sided i 2 sided

Portrait

Landscape

Chapter 12

 2 sided i 1 sided

Portrait

Landscape

a Make sure you are in Copy mode .

b Load your document.

c Use the dial pad to enter the number of

copies (up to 99).

d Press Duplex and a or b to select

1sided i 2sided,

2sided i 2sided or

2sided i 1sided.

Duplex

a1sided i 2sided

2sided i 2sided

b2sided i 1sided

Select ab or OK

Press OK.

e Press Black Start or Color Start to

scan the document.

Note

Duplex copy using a 2-sided legal size

document is not available.

Advanced Duplex Copy (short edge) 12

 Advanced 2 sided i 1 sided

Portrait

Landscape

 Advanced 1 sided i 2 sided

Portrait

Landscape

a Make sure you are in Copy mode .

b Load your document.

c Use the dial pad to enter the number of

copies (up to 99).

d Press Duplex and a or b to select

Advanced.

Duplex

a1sided i 2sided

2sided i 2sided

b2sided i 1sided

Select ab or OK

Press OK.

Making copies

e Press a or b to select

2sided i 1sided or

1sided i 2sided.

Press OK.

Duplex Advanced

a2sided i 1sided

b1sided i 2sided

Select ab or OK

f Press Black Start or Color Start to

scan the document.

Note

Duplex copy using a 2-sided legal size

document is not available.

Sorting copies using the ADF12

You can sort multiple copies. Pages will be

stacked in the order 1 2 3, 1 2 3, 1 2 3, and so

on.

a Make sure you are in Copy mode .

b Load your document in the ADF.

c Use the dial pad to enter the number of

copies (up to 99).

d Press Sort.

e Press Black Start or Color Start.

Adjusting brightness,

contrast and color 12

Brightness 12

Adjust the copy brightness to make copies

darker or lighter.

To temporarily change the copy brightness

setting, follow the steps below:

a Make sure you are in Copy mode .

b Load your document.

c Use the dial pad to enter the number of

copies (up to 99).

d Press a or b to choose Bright.

Quality :Auto

Enlg/Red:100%

Tray :MP>T1

Bright :-nnonn+c

Select dc&OK

e Press c to make a lighter copy or press

d to make a darker copy.

Press OK.

f Press Black Start or Color Start.

To change the default setting follow the steps

below:

a Press Menu, 3, 2.

32.Brightness

-nnonn+

Select dc&OK

b Press c to make a lighter copy or press

d to make a darker copy.

Press OK.

c Press Stop/Exit.

Chapter 12

Contrast 12

Adjust the contrast to help an image look

sharper and more vivid.

To temporarily change the contrast setting,

follow the steps below:

a Make sure you are in Copy mode .

b Load your document.

c Use the dial pad to enter the number of

copies (up to 99).

d Press Contrast/Quality.

Press a or b to choose Contrast.

Press OK.

Contrast:-nnonn+c

Quality :Auto

Enlg/Red:100%

Tray :MP>T1

Select dc&OK

e Press d or c to increase or decrease the

contrast.

Press OK.

f Press Black Start or Color Start.

To change the default setting follow the steps

below:

a Press Menu, 3, 3.

33.Contrast

-nnonn+

Select dc&OK

b Press d or c to increase or decrease the

contrast.

Press OK.

c Press Stop/Exit.

Color saturation 12

You can change the default setting for color

saturation.

To change the default setting follow the steps

below:

a Press Menu, 3, 4.

34.Color Adjust

1.Red

2.Green

3.Blue

Select ab or OK

b Press a or b to choose 1.Red, 2.Green

or 3.Blue.

Press OK.

c Press d or c to increase or decrease the

color saturation.

Press OK.

d Return to b to choose the next color. Or

press Stop/Exit.

Making copies

Tray selection 12

You can change the tray use only for the next

copy.

a Make sure you are in Copy mode .

b Load your document.

c Use the dial pad to enter the number of

copies (up to 99).

d Press Tray Select.

e Press d or c to choose the MP>T1,

T1>MP, #1(XXX)

or MP(XXX)

Press OK.

f Press Black Start or Color Start.

XXX is the paper size you set in Menu, 1, 3.

Note

• T2 or #2 appears only if the optional paper

tray is installed.

• To change the default setting for Tray

Select, see Tray use in copy

mode on page 23.

Out of memory

message 12

If the memory becomes full while you are

making copies, the LCD message will guide

you through the next step.

If you get an Out of Memory message

while scanning a subsequent page, you will

have the option to press Black Start or

Color Start to copy the pages scanned so

far, or to press Stop/Exit to cancel the

operation.

To gain extra memory, you can do the

following:

 Print the faxes that are in the memory.

(See Printing a fax from the

memory on page 49.)

 You can turn off Fax Storage. (See

Turning off remote fax

options on page 68.)

 Add optional memory (See Memory

board on page 112.)

Note

When you get an Out of Memory

message, you may be able to make

copies if you first print incoming faxes in

the memory to restore the memory to

100%.

Press Tray Select MP>T1 or M>T1>T2

T1>MP or T1>T2>M

#1(XXX)

#2(XXX)

MP(XXX)

Chapter 12

Section IV

Walk-up printing IV

Printing photos from a digital camera 88

Printing data from a USB flash memory drive 91

Your Brother machine supports the

PictBridge standard, allowing you to connect

to and print photos directly from any

PictBridge compatible digital camera.

If your camera is using the USB Mass

Storage standard, you can also print photos

from a digital camera without PictBridge.

(See Connecting a camera as a storage

device on page 90.)

Before using

PictBridge

PictBridge requirements 13

To avoid errors, remember the following

points:

 The machine and the digital camera must

be connected using a suitable USB cable.

 The image file must be taken with the

digital camera you want to connect to the

machine.

Using PictBridge 13

Setting your digital camera 13

Make sure your camera is in PictBridge

mode. The following PictBridge settings may

be available from the LCD of your PictBridge

compatible camera. Depending on your

camera some of these settings may not be

available.

 Copies

 Qualities

 Paper size

 Date print

 File name print

 Layout

Note

The names and availability of each setting

depends on the specification of your

camera.

You can also set the following PictBridge

settings by using the control panel.

If you choose the paper size Letter, A4 or B5, Portrait

will be chosen. If you choose A5, B6 or A6,

Landscape will be chosen.

Printing photos from a digital

camera

Menu selections Options

Paper Size Letter, A4, B5, A5, B6, A6

Orientation

Portrait, Landscape

Date & Time Off, On

File Name Off, On

Print Quality Normal, Fine

Printing photos from a digital camera

a Press Menu, 5, 3.

53.PictBridge

1.Paper Size

2.Orientation

3.Date & Time

Select ab or OK

b To set the PictBridge settings, press a or

b to choose 1.Paper Size,

2.Orientation, 3.Date & Time,

4.File Name, or 5.Print Quality.

Press OK.

c Press a or b to choose an option for

each menu setting.

Press OK.

d Press Stop/Exit.

Repeat b to c for each PictBridge

setting.

Note

• Camera settings are prioritized as long as

your camera is not set to use your

machine’s settings (default settings). If

your camera is set to use your machine’s

settings, the machine will print your photo

using the settings below.

• Please refer to the documentation

supplied with your camera for more

detailed information on changing

PictBridge settings.

Printing images 13

a Make sure that your camera is turned

off. Connect your camera to the USB

direct interface (1) on the front of the

machine using a suitable USB cable.

b Turn on the camera. Make sure your

camera is in PictBridge mode.

When the machine has recognized the

camera, the LCD shows the following

message depending on which mode the

machine is in:

01/09/2008 09:03

Fax Only

Camera Connected

aScan to FTP

Scan to E-mail

Scan to Image

bScan to OCR

Camera Connected

Contrast:-nnonn+

Quality :Auto

Enlg/Red:100%

Tray :MP>T1

Camera Connected

c Set your camera to print an image. Set

the number of copies if you are asked.

When the machine starts printing an

image, the LCD will shows the following

message:

PictBridge

Printing. Keep...

Machine settings Default settings

Paper Size Letter

Orientation Portrait

Date & Time Off

File Name Off

Print Quality Normal

Chapter 13

Note

Please refer to the documentation

supplied with your camera for detailed

operations how to print using PictBridge.

CAUTION

To prevent damage to your machine, DO

NOT connect any device other than a digital

camera or USB flash memory drive to the

USB direct interface.

DO NOT remove the digital camera from

the USB direct interface until the machine

has finished printing.

DPOF printing 13

DPOF stands for Digital Print Order Format.

Major digital camera manufacturers (Canon

Inc., Eastman Kodak Company, Fuji Photo

Film Co. Ltd., Matsushita Electric Industrial

Co. Ltd. and Sony Corporation) created this

standard to make it easier to print images

from a digital camera.

If your digital camera supports DPOF

printing, you will be able to choose on the

digital camera display the images and

number of copies you want to print.

The following DPOF settings are available.

 1 in 1 printing

 Copies

Connecting a camera

as a storage device 13

Even if your camera is not in PictBridge

mode, or does not support PictBridge, you

can connect your camera as a normal

storage device. This enables you to print

photos from your camera.

Follow the steps in Printing data directly from

the USB flash memory drive on page 92.

(If you would like to print photos in PictBridge

mode, see Setting your digital

camera on page 88.)

Note

The name of the storage mode and

operation differs among digital cameras.

Please refer to the documentation

supplied with your camera for detailed

information, such as how to switch from

PictBridge mode to mass storage mode.

Understanding the

error messages 13

Once you are familiar with the types of errors

that can occur while you are using the

PictBridge, you can easily identify and

troubleshoot any problems.

 Out of Memory

This message will appear if you are

working with images that are too large for

the machine's memory.

 Unusable Device

This message will appear if you connect

an incompatible or broken device to the

USB direct interface. To clear the error,

unplug the device from the USB direct

interface.

(For more detailed solutions, see Error and

maintenance messages on page 133.)

With the direct print feature, you do not need

a computer to print data. You can print by just

plugging your USB flash memory drive into

the machine’s USB direct interface.

Note

Some USB flash memory drives may not

work with the machine.

Supported file formats 14

Direct print supports the following file formats:

 PDF version 1.6

 JPEG

 Exif + JPEG

 PRN (created by MFC-9840CDW driver)

 TIFF (scanned by all MFC or DCP Brother

models)

 PostScript

3™ (created by the

MFC-9840CDW BRScript3 printer driver)

The data including JBIG2 image file, JPEG2000

image file and layered files are not supported.

Creating a PRN or

PostScript

3™ file for

direct printing 14

Note

The screens in this section may vary

depending on your application and

operating system.

a From the menu bar of an application,

click File, then Print.

b Choose Brother MFC-9840CDW

Printer (1) and check the Print to file

box (2).

Click Print.

c Choose the folder you want to save the

file to and enter the file name if you are

prompted to.

If you are prompted for a file name only,

you can also specify the folder you want

to save the file in by entering the

directory name. For example:

C:\Temp\FileName.prn

If you have a USB flash memory drive

connected to your computer, you can

save the file directly to the USB flash

memory drive.

Printing data from a USB flash

memory drive

Chapter 14

Printing data directly

from the USB flash

memory drive

a Connect your USB flash memory drive

to the USB direct interface (1) on the

front of the machine.

b When the machine has recognized the

USB flash memory drive, the Direct

LED turns blue.

Press the Direct key.

Direct Print

a1.FILE0_1.PDF

2.FILE0_2.PDF

b3.FILE0_3.PDF

Select ab or OK

c Press a or b to choose the folder name

or file name you want to print.

Press OK.

If you have chosen the folder name,

press a or b to choose the file name you

want to print.

Press OK.

Note

• If you want to print an index of the files,

choose Index Print, and then press

OK. Press Black Start or Color Start to

print the data.

• File names containing more than 8

characters will appear on the LCD as the

first 6 characters of the file name followed

by a tilde mark (~) and a number. For

example, “HOLIDAY2007.JPG” would

appear as “HOLIDA~1.JPG”.

Only the following characters can be

displayed on the LCD:

A B C D E F G H I J K L M N O P Q R S T

U V W X Y Z 0 1 2 3 4 5 6 7 8 9 $ % ’ ` - @

{ } ~ ! # ( ) & _ ^

d Do one of the following:

 Press a or b to choose a setting you

need to change and press OK, and

then press a or b to choose an option

for the setting and press OK.

 If you do not need to change the

current default settings, go to e.

Print File Set

aPaper Size

Multiple Page

bOrientation

Select ab or OK

Note

• You can choose the following settings:

Paper Size

Multiple Page

Orientation

Duplex

Media Type

Collate

Tray Use

Print Quality

PDF Option

• Depending on the file type, some of

these settings may not appear.

Printing data from a USB flash memory drive

e Press Black Start or Color Start if you

have finished.

f Press the dial pad key to enter the

number of copies you want.

Press OK.

Direct Print

FILE0_1.PDF

No. of Copies:

Press Start

g Press Black Start or Color Start to

print the data.

CAUTION

To prevent damage to your machine, DO

NOT connect any device other than a digital

camera or USB flash memory drive to the

USB direct interface.

DO NOT remove the USB flash memory

drive from the USB direct interface until the

machine has finished printing.

Note

• If you want to change the default setting

for the paper tray to feed paper from,

press Menu, 1, 7, 3 to change the paper

tray setting.

• You can change the default settings for

direct print by using the control panel

when the machine is not in the direct print

mode. Press Menu, 5 to enter the

USB Direct I/F menu. (See Menu

table on page 204.)

Understanding the

error messages 14

Once you are familiar with the types of errors

that can occur while you print data from the

USB flash memory drive with direct print, you

can easily identify and troubleshoot any

problems.

 Out of Memory

This message will appear if you are

working with images that are too large for

the machine's memory.

 Unusable Device

This message will appear if you connect

an incompatible or broken device to the

USB direct interface. To clear the error,

unplug the device from the USB direct

interface.

(See Error and maintenance

messages on page 133 for the detailed

solution.)

Chapter 14

Section V

Software V

Software and network features 96

The User’s Guide on the CD-ROM includes

the Software User’s Guide and Network

User’s Guide for features available when

connected to a computer (for example,

printing and scanning). These guides have

easy to use links that, when clicked, will take

you directly to a particular section.

You can find information on these features:

 Printing

 Scanning

 ControlCenter3 (for Windows

)

 ControlCenter2 (for Macintosh

)

 Remote Setup

 Faxing from your computer

 LDAP

 Network Faxing

 Network Printing

 Network Scanning

 Wireless Network Users

Note

See Accessing the User’s

Guides on page 2.

How to read HTML

User’s Guide 15

This is a quick reference for using the HTML

User’s Guide.

For Windows

Note

If you have not installed the software, see

Viewing documentation

(Windows

) on page 3.

From the

Start

menu, point to

Brother

MFC-9840CDW

from the programs group,

then click

User’s Guides in HTML format

Click on the manual you want (

SOFTWARE

USER’S GUIDE

NETWORK USER’S GUIDE

USER’S GUIDE

) from the top menu.

c Click the heading you would like to view

from the list at the left of the window.

For Macintosh

a Make sure your Macintosh

is turned

on. Insert the Brother CD-ROM into your

CD-ROM drive.

b Double-click the Documentation icon.

c Double-click your language folder, and

then double-click the top page file.

Click on the manual you want (

SOFTWARE

USER’S GUIDE

NETWORK USER’S

GUIDE

USER’S GUIDE

) in the top menu,

and then click the heading you would like to

read from the list at the left of the window.

Software and network features 15

Section VI

Appendixes VI

Safety and legal 98

Options 110

Troubleshooting and routine maintenance 114

Menu and features 204

Specifications 224

Glossary 238

Choosing a location A

Place your machine on a flat, stable surface that is free of vibration and shocks. Put the machine

near a telephone wall jack and a standard, grounded AC power outlet. Choose a location where

the temperature remains between 50° F and 90.5° F (10° C and 32.5° C) and the humidity is

between 20% to 80% (without condensation).

CAUTION

Avoid placing your machine in a high-traffic area.

DO NOT place the machine near heaters, air conditioners, refrigerators, water, chemicals or

devices that contain magnets or generate magnetic fields.

DO NOT expose the machine to direct sunlight, excessive heat, open flames, salty or corrosive

gasses, moisture, or dust.

DO NOT connect your machine to an AC power outlet controlled by wall switches or automatic

timers.

Disruption of power can wipe out information in the machine’s memory.

Avoid interference sources, such as speakers or the base units of non-Brother cordless

telephones.

DO NOT put objects on top of the machine.

Safety and legal A

Safety and legal

To use the machine safely A

Please keep these instructions for later reference and read them before attempting any

maintenance.

WARNING

There are high voltage electrodes inside the

machine. Before you clean the inside of the

machine, make sure you have unplugged the

telephone line cord first and then the power cord

from the AC power outlet.

DO NOT handle the plug with wet hands. Doing

this might cause an electrical shock.

Always make sure the plug is fully inserted.

After you have just used the machine, some

internal parts of the machine will be extremely hot.

When you open the front or back cover of the

machine, DO NOT touch the shaded parts shown

in the illustration.

The fuser unit is marked with a caution label.

Please DO NOT remove or damage the label.

100

To prevent injuries, be careful not to put your

hands on the edge of the machine under the

document cover.

To prevent injuries, be careful not to put your

fingers in the area shown in the illustration.

DO NOT use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner

dust to ignite inside the vacuum cleaner, potentially starting a fire. Please carefully clean the

toner dust with a dry, lint-free cloth and dispose of it according to local regulations.

When you move the machine, grasp the side hand

holds that are located at the bottom of the

machine. DO NOT carry the machine by holding

scanner unit. To prevent injuries when moving or

lifting this machine, make sure to use at least two

people.

Use caution when installing or modifying telephone lines. Never touch telephone wires or

terminals that are not insulated unless the telephone line has been unplugged at the wall

jack. Never install telephone wiring during a lightning storm. Never install a telephone wall

jack in a wet location.

This product must be installed near an AC power outlet that is easily accessible. In case of

an emergency, you must disconnect the power cord from the AC power outlet to shut off the

power completely.

Safety and legal

101

CAUTION

Lightning and power surges can damage this product! We recommend that you use a quality

surge protection device on the AC power line and on the telephone line, or unplug the cords

during a lightning storm.

WARNING

IMPORTANT SAFETY INSTRUCTIONS

When using your telephone equipment, basic safety precautions should always be followed to

reduce the risk of fire, electric shock and injury to people, including the following:

1 DO NOT use this product near water, for example, near a bath tub, wash bowl, kitchen sink,

washing machine, or in a wet basement or near a swimming pool.

2 Avoid using this product during an electrical storm. There may be a remote risk of electric

shock from lightning.

3 DO NOT use this product to report a gas leak in the vicinity of the leak.

4 Use only the power cord provided with the machine.

5 DO NOT dispose of batteries in a fire. They may explode. Check with local codes for possible

special disposal instructions.

SAVE THESE INSTRUCTIONS

To reduce the risk of shock or fire, use only a No. 26 AWG or larger telecommunication line

cord.

DO NOT use flammable substances or any type of

spray to clean the inside or outside of the machine.

Doing this may cause a fire or electrical shock.

Refer to Routine maintenance on page 152 for

how to clean the machine.

102

Important information A

Standard telephone and FCC notices A

These notices are in effect on models sold and used in the United States only.

When programming emergency numbers or making test calls to emergency numbers:

 Remain on the line and briefly explain to the dispatcher the reason for the call before hanging

up.

 Perform these activities in the off-peak hours, such as early morning or late evening.

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the

ACTA. On the backside of this equipment is a label that contains, among other information, a

product identifier in the format US: AAAEQ##TXXXX. If requested, this number must be provided

to the telephone company.

You may safely connect this equipment to the telephone line by means of a standard modular jack,

USOC RJ11C.

A plug and jack used to connect this equipment to the premises wiring and telephone network

must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A

compliant telephone cord and modular plug is provided with this product. It is designed to be

connected to a compatible modular jack that is also compliant. (See installation instructions for

details.)

The REN is used to determine the number of devices that may be connected to a telephone line.

Excessive RENs on a telephone line may result in the devices not ringing in response to an

incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be

certain of the number of devices that may be connected to a line, as determined by the total RENs,

contact the local telephone company. For products approved after July 23, 2001, the REN for this

product is part of the product identifier that has the format US:AAAEQ##TXXXX.The digits

represented by ## are the REN without a decimal point (e.g., 06 is a REN of 0.6). For earlier

products, the REN is separately shown on the label.

If this equipment causes harm to the telephone network, the telephone company will notify you in

advance that temporary discontinuance of service may be required. But if advance notice isn’t

practical, the telephone company will notify the customer as soon as possible. Also, you will be

advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations or procedures

that could affect the operation of the equipment. If this happens the telephone company will

provide advance notice in order for you to make necessary modifications to maintain uninterrupted

service.

If trouble is experienced with this equipment, for repair or warranty information, please contact

Brother Customer Service. (See Brother numbers on page i.) If the equipment is causing harm to

the telephone network, the telephone company may request that you disconnect the equipment

until the problem is resolved.

Connection to party line service is subject to state tariffs. Contact the state public utility

commission, public service commission or corporation commission for information.

Safety and legal

103

If your home has specially wired alarm equipment connected to the telephone line, ensure the

installation of this equipment does not disable your alarm equipment. If you have questions about

what will disable alarm equipment, call your telephone company or a qualified installer.

If you are not able to solve a problem with your machine, call Brother Customer Service. (See

Brother numbers on page i.)

WARNING

For protection against the risk of electrical shock, always disconnect all cables from the wall

outlet before servicing, modifying or installing the equipment.

This equipment may not be used on coin service lines provided by the telephone company or

connected to party lines.

Brother cannot accept any financial or other responsibilities that may be the result of your use

of this information, including direct, special or consequential damages. There are no warranties

extended or granted by this document.

This machine has been certified to comply with FCC standards, which are applied to the USA

only. A grounded plug should be plugged into a grounded AC power outlet after checking the

rating of the local power supply for the machine to operate properly and safely.

104

Federal Communications Commission (FCC) Declaration of Conformity (USA only)

declares, that the products

Product Name: MFC-9840CDW

comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This

device may not cause harmful interference, and (2) this device must accept any interference

received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference in a residential installation. This equipment generates, uses, and can

radiate radio frequency energy and, if not installed and used in accordance with the instructions,

may cause harmful interference to radio communications. However, there is no guarantee that

interference will not occur in a particular installation. If this equipment does cause harmful

interference to radio or television reception, which can be determined by turning the equipment

off and on, the user is encouraged to try to correct the interference by one or more of the following

measures:

 Reorient or relocate the receiving antenna.

 Increase the separation between the equipment and receiver.

 Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

 Call the dealer or an experienced radio/TV technician for help.

Important A

Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user’s

authority to operate the equipment.

Important—about the interface cable A

A shielded interface cable should be used to ensure compliance with the limits for a Class B digital

device.

Responsible Party: Brother International Corporation

100 Somerset Corporate Boulevard

Bridgewater, NJ 08807-0911 USA

TEL: (908) 704-1700

Safety and legal

105

Industry Canada Compliance Statement (Canada only) A

This Class B digital apparatus complies with Canadian ICES–003.

Cet appareil numérique de la classe B est conforme à la norme NMB–003 du Canada.

Disconnect device A

This product must be installed near an electrical jack that is easily accessible. In case of

emergencies, you must disconnect the power cord from the electrical jack to shut off power

completely.

LAN connection A

CAUTION

DO NOT connect this product to a LAN connection that is subject to over-voltages.

Laser safety A

This equipment is certified as a Class 1 laser product as defined in IEC 60825-1+A2: 2001 under

the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard

according to the Radiation Control for Health and Safety Act of 1968. This means that the

equipment does not produce hazardous laser radiation.

Since radiation emitted inside the equipment is completely confined within protective housings

and external covers, the laser beam cannot escape from the machine during any phase of user

operation.

106

FDA regulations A

U.S. Food and Drug Administration (FDA) has implemented regulations for laser products

manufactured on and after August 2, 1976. Compliance is mandatory for products marketed in the

United States. The following label on the back of the machine indicates compliance with the FDA

regulations and must be attached to laser products marketed in the United States.

WARNING

Use of controls, adjustments or performance of procedures other than those specified in this

manual may result in hazardous invisible radiation exposure.

Internal laser radiation

Max. Radiation Power: 30 mW

Wave Length: 780 – 800 nm

Laser Class: Class 3B

Important safety instructions A

1 Read all of these instructions.

2 Save them for later reference.

3 Follow all warnings and instructions marked on the product.

4 Unplug this product from the wall outlet before cleaning inside of the machine. DO NOT use

liquid or aerosol cleaners. Use a damp cloth for cleaning.

5 DO NOT place this product on an unstable cart, stand, or table. The product may fall, causing

serious damage to the product.

6 Slots and openings in the cabinet at the back or bottom are provided for ventilation. To ensure

reliable operation of the product and to protect it from overheating, these openings must not

be blocked or covered. The openings should never be blocked by placing the product on a bed,

sofa, rug, or other similar surface. This product should never be placed near or over a radiator

or heater. This product should never be placed in a built-in installation unless proper ventilation

is provided.

7 This product should be connected to an AC power source within the range indicated on the

rating label. DO NOT connect it to a DC power source. If you are not sure, contact a qualified

electrician.

Manufactured:

BROTHER TECHNOLOGY (SHENZHEN) LTD.

NO6 Gold Garden Ind., Nanling Buji, Longgang, Shenzhen, China.

This product complies with FDA performance standards for laser products except for deviations pursuant

to Laser Notice No. 50, dated July 26, 2001.

Safety and legal

107

8 This product is equipped with a 3-wire grounded plug. This plug will only fit into a grounded

power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, call

your electrician to replace your obsolete outlet. DO NOT defeat the purpose of the grounded

plug.

9 Use only the power cord supplied with this machine.

10 DO NOT allow anything to rest on the power cord. DO NOT place this product where people

can walk on the cord.

11 If an extension cord is used with this product, make sure that the total ampere ratings on the

products plugged into the extension cord DO NOT exceed the extension cord ampere rating.

Also, make sure that the total of all products plugged into the AC power outlet does not exceed

15 amperes (US only).

12 DO NOT place anything in front of the machine that will block received faxes. DO NOT place

anything in the path of received faxes.

13 Wait until pages have exited the machine before picking them up.

14 Never push objects of any kind into this product through cabinet slots, since they may touch

dangerous voltage points or short out parts resulting in the risk of fire or electric shock. Never

spill liquid of any kind on the product. DO NOT attempt to service this product yourself because

opening or removing covers may expose you to dangerous voltage points and other risks and

may void your warranty. Refer all servicing to a Brother Authorized Service Center. For the

location of your nearest Brother Authorized Service Center, please call

In USA: 1-877-BROTHER (1-877-276-8437)

In Canada: 1-877-BROTHER

15 Unplug this product from the AC power outlet and refer all servicing to Brother Authorized

Service Personnel under the following conditions:

 When the power cord is damaged or frayed.

 If liquid has been spilled into the product.

 If the product has been exposed to rain or water.

 If the product does not operate normally when the operating instructions are followed.

Adjust only those controls that are covered by the operating instructions. Improper

adjustment of other controls may result in damage and will often require extensive work by

a qualified technician to restore the product to normal operation.

 If the product has been dropped or the cabinet has been damaged.

 If the product exhibits a distinct change in performance, indicating a need for service.

16 To protect your product against power surges, we recommend the use of a power protection

device (Surge Protector).

17 To reduce the risk of fire, electric shock and injury to people, note the following:

 DO NOT use this product near appliances that use water, a swimming pool or in a wet

basement.

 DO NOT use the machine during an electrical storm (there is the remote possibility of an

electrical shock). If you have connected a telephone DO NOT use it to report a gas leak in

the vicinity of the leak.

108

Legal limitations for copying A

Color reproductions of certain documents are illegal and many result in either criminal or civil

liability. This memorandum is intended to be a guide rather than a complete listing of every

possible prohibition. In case of doubt, we suggest that you check with counsel as to any particular

questionable documents.

The following documents issued by the United States/Canadian Government or any of its

Agencies may not be copied:

 Money

 Bonds or other certificates of indebtedness

 Certificates of Deposit

 Internal Revenue Stamps (canceled or uncanceled)

 Selective Service or draft papers

 Passports

 United States/Canadian Postage Stamps (canceled or uncanceled)

 Food Stamps

 Immigration Papers

 Checks or drafts drawn by Governmental agencies

 Identifying badges or insignias

Copyrighted works cannot be copied. Sections of a copyrighted work can be copied for ‘fair use’.

Multiple copies would indicate improper use.

Works of art should be considered the equivalent of copyrighted works.

Licenses and Certificates of Title to motor vehicles may not be copied under certain

state/provincial laws.

Safety and legal

109

Trademarks A

The Brother logo is a registered trademark of Brother Industries, Ltd.

Brother is a registered trademark of Brother Industries, Ltd.

Multi-Function Link is a registered trademark of Brother International Corporation.

Microsoft, Windows and Windows Server are registered trademarks of Microsoft Corporation in

the U.S. and other countries.

Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United

States and/or other countries.

Macintosh and TrueType are registered trademarks of Apple Inc.

PostScript is a registered trademark and PostScript 3 is a trademark of Adobe Systems

Incorporated.

Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of

Nuance Communications, Inc. or its affiliates in the United States and/or other countries.

Presto! PageManager is a registered trademark of NewSoft Technology Corporation.

PictBridge is a trademark.

BROADCOM, SecureEasySetup and the SecureEasySetup logo are trademarks or registered

trademarks of Broadcom Corporation in the United States and/or other countries.

Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun

Microsystems, Inc. in the United States and other countries.

Each company whose software title is mentioned in this manual has a Software License

Agreement specific to its proprietary programs.

All other brand and product names mentioned in this User’s Guide, the Software User’s

Guide, and the Network User’s Guide are registered trademarks of their respective

companies.

110

Options B

This machine has the following optional accessories. You can increase the capabilities of the

machine with these items.

Options B

Lower tray unit DIMM memory

LT-100CL

Options

111

Optional paper tray B

Order Number: LT-100CL

An optional lower tray can be installed, and it

can hold up to 500 sheets of 20 lb (80 g/m

)

paper.

When an optional tray is installed, the

machine can hold up to 800 sheets of plain

paper.

Installing the optional paper

tray B

WARNING

This machine is heavy. To prevent injuries

use at least two people to lift the machine.

Be careful not to pinch your fingers when

you set the machine down.

a Turn off the power switch. Unplug the

telephone line cord and interface cable,

and then unplug the power cord from the

AC outlet.

b Using two people, lift the machine

carefully and place it onto the optional

lower tray unit, so that the alignment

pins of the lower tray unit are inserted

into the guide holes on the bottom of the

machine as shown.

c Plug the machine’s power cord back into

the AC power outlet first, and reconnect

all cables and telephone line cord. Turn

on the machine’s power switch.

d To set the paper size for the lower tray,

press Menu, 1, 3, 3. Press a or b to

choose A4, Letter, Legal,

Executive, A5, B5, B6 or Folio.

Press OK, and then press Stop/Exit.

112

e For Windows

users:

Go to Start > Control Panel > Printers

and Faxes. Right-click on your printer

icon and choose Properties. Choose

the Accessories tab and click Auto

Detect. When the optional lower tray

and paper size have been detected click

Apply.

Note

The Auto Detect function is not available

under the following machine conditions:

• The machine power switch is off.

• The machine is in an error state.

• The machine is in a network shared

environment.

• The cable is not connected to the

machine correctly.

• If this situation occurs, you can

manually add the options you have

installed. In Available Options select

the option you have installed, click

Add, and then click Apply.

For Macintosh

users:

The printer driver is already configured for

use with the lower paper tray. No additional

steps are required.

Memory board B

This machine has 128 MB of standard

memory and one slot for optional memory

expansion. You can expand the memory up

to 640 MB by installing dual in-line memory

modules (SO-DIMMs). When you add the

optional memory, it increases the

performance for both copy and print

operations.

In general, the machine uses industry-

standard SO-DIMM with the following

specifications:

Type: 144 pin and 64 bit output

CAS latency: 2

Clock frequency: 100 MHz or more

Capacity: 64 MB, 128 MB, 256 MB or 512 MB

Height: 1.25 in. (31.75 mm)

Dram Type: SDRAM 2 Bank

You can install the following SO-DIMM:

SDRAM SO-DIMM 144 pin

Capacity: 64 MB, 128 MB, 256 MB or 512 MB

The following web sites sell memory

modules:

http://www.crucial.com/

http://www.kingston.com/

http://www.goldenram.com/

http://www.buffalo-technology.com/

Note

• There might be some SO-DIMMs that will

not work with the machine.

• For more information, call Brother

Customer Service.

Options

113

Installing extra memory B

a Turn off the machine’s power switch.

Unplug the telephone line cord.

b Disconnect the interface cable from the

machine, and then unplug the power

cord from the AC power outlet.

c Remove the DIMM covers (1 and 2).

d Unpack the DIMM and hold it by its

edges.

CAUTION

To prevent damage to the machine from

static electricity, DO NOT touch the

memory chips or the board surface.

e Hold the DIMM by the edges and align

the notches in the DIMM with the

protrusions in the slot. Insert the DIMM

diagonally (1), then tilt it toward the

interface board until it clicks into

place (2).

f Put the DIMM covers (2 and 1) back on.

g Plug the machine’s power cord back into

the AC power outlet first, and then

connect the interface cable.

h Plug in the telephone line cord. Turn on

the machine’s power switch.

Note

To make sure that you have installed the

SO-DIMM properly, you can print the user

settings page that shows the current

memory size. (See Reports on page 75.)

114

Troubleshooting C

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be

made from within that country.

If you are having difficulty with your machine C

If you think there is a problem, check the chart below and follow the troubleshooting tips. You can

solve most problems by yourself.

If you need additional help, the Brother Solutions Center offers the latest FAQs and

troubleshooting tips.

Visit us at http://solutions.brother.com

Troubleshooting and routine

maintenance

Printing or receiving faxes

Difficulties Suggestions

 Condensed print

 Horizontal streaks

 Top and bottom sentences are

cut off

 Missing lines

Usually this is caused by a poor telephone connection. If your copy looks good,

you probably had a bad connection, with static or interference on the telephone

line. Ask the other party to send the fax again.

Poor print quality See Improving the print quality on page 121.

Vertical black lines when receiving One of the corona wires for printing may be dirty. Clean the four corona wires.

(See Cleaning the corona wires on page 158.)

The sender’s scanner may be dirty. Ask the sender to make a copy to see if the

problem is with the sending machine. Try receiving from another fax machine.

If the problem continues, call Brother Customer Service at 1-877-BROTHER

(1-877-276-8437) (in USA) or 1-877-BROTHER (in Canada).

Received faxes appear as split or

blank pages.

If the received faxes are divided and printed on two pages or if you get an extra

blank page, your paper size setting may not be correct for the paper you are using.

(See Paper size on page 23.)

Turn on auto reduction. (See Printing a reduced incoming fax on page 48.)

Troubleshooting and routine maintenance

115

Telephone line or connections

Difficulties Suggestions

Dialing does not work. Check for a dial tone.

Change Tone/Pulse setting. (See the Quick Setup Guide.) (Canada only)

Check all line cord connections.

Check that the machine is plugged in and switched on.

Send a manual fax by pressing Hook or by lifting the handset of an external

telephone and dialing the number. Wait to hear fax receiving tones before

pressing Black Start or Color Start.

The machine does not answer

when called.

Make sure the machine is in the correct receive mode for your setup. (See

Receiving a fax on page 44.) Check for a dial tone. If possible, call your machine

to hear it answer. If there is still no answer, check the telephone line cord

connection. If you do not hear ringing when you call your machine, ask your

telephone company to check the line.

Sending faxes

Difficulties Suggestions

Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your

machine’s scanner operation. If the copy quality is not good, clean the scanner.

(See Cleaning the scanner on page 153.)

Transmission Verification Report

says ‘RESULT:NG’.

There is probably temporary noise or static on the line. Try sending the fax again.

If you are sending a PC Fax message and get ‘RESULT:NG’ on the Transmission

Verification Report, your machine may be out of memory. To free up extra

memory, you can turn off fax storage (see Turning off remote fax

options on page 68), print fax messages in memory (see Printing a fax from the

memory on page 49) or cancel a delayed fax or polling job (see Checking and

canceling waiting jobs on page 42). If the problem continues, ask the telephone

company to check your telephone line.

If you often get transmission errors due to possible interference on the telephone

line, try changing the Compatibility setting to Basic(for VoIP). (See

Telephone line interference on page 132.)

Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid

on the glass strip. (See Cleaning the scanner on page 153.)

Handling incoming calls

Difficulties Suggestions

The machine ‘Hears’ a voice as a

CNG Tone.

If Easy Receive is set to on, your machine is more sensitive to sounds. It may

mistakenly interpret certain voices or music on the line as a fax machine calling

and respond with fax receiving tones. Deactivate the machine by pressing

Stop/Exit. Try avoiding this problem by turning Easy Receive to off. (See Easy

receive on page 47.)

Sending a Fax Call to the machine. If you answered on an external or extension telephone, press your Fax Receive

Code [default setting is (l 51)]. When your machine answers, hang up.

116

Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail,

an answering machine, an alarm system or other custom feature on a single

telephone line with your machine, it may create a problem sending or receiving

faxes.

For Example: If you subscribe to Call Waiting or some other custom service and

its signal comes through the line while your machine is sending or receiving a fax,

the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature

should help overcome this problem. This condition is related to the telephone

system industry and is common to all devices that send and receive information

on a single, shared line with custom features. If avoiding a slight interruption is

crucial to your business, a separate line with no custom features is recommended.

Menu access difficulties

Difficulties Suggestions

The machine beeps when you try to

access the Setup Receive and

Setup Send menus.

If the Fax key is not illuminated, press it to turn on Fax mode. The Setup Receive

setting (Menu, 2, 1) and Setup Send setting (Menu, 2, 2) are available only when

the machine is in Fax mode.

Copy quality difficulties

Difficulties Suggestions

Vertical black line appears in

copies.

Black vertical lines on copies are typically caused by dirt or correction fluid on the

glass strip, or one of the corona wires for printing is dirty. (See Cleaning the

scanner on page 153 and Cleaning the corona wires on page 158.)

Printing difficulties

Difficulties Suggestions

No printout.  Check that the machine is plugged in and the power switch is turned on.

 Check that the toner cartridges and drum unit are installed properly. (See

Replacing the drum unit on page 177.)

 Check the interface cable connection on both the machine and your computer.

(See the Quick Setup Guide.)

 Check that the correct printer driver has been installed and chosen.

 Check to see if the LCD is showing an error message. (See Error and

maintenance messages on page 133.)

 Check that machine is online:

(For Windows Vista

)

Click the Start button, Control Panel, Hardware and Sound, and then

Printers. Right-click Brother MFC-9840CDW Printer. Make sure that Use

Printer Offline is unchecked.

(For Windows

XP and Windows Server

2003)

Click the Start button and select Printers and Faxes. Right-click Brother

MFC-9840CDW Printer. Make sure that Use Printer Offline is unchecked.

(For Windows

2000)

Click the Start button and select Settings and then Printers. Right-click

Brother MFC-9840CDW Printer. Make sure that Use Printer Offline is

unchecked.

Handling incoming calls (continued)

Difficulties Suggestions

Troubleshooting and routine maintenance

117

The machine prints unexpectedly

or it prints garbage.

 Pull out the paper tray and wait until the machine stops printing. Then turn off

the machine’s power switch and disconnect from the power for several

minutes. (The machine can be turned off for up to 4 days without losing faxes

stored in the memory.)

 Check the settings in your application to make sure it is set up to work with

your machine.

The machine prints the first couple

of pages correctly, then some

pages have text missing.

 Check the settings in your application to make sure that it is set up to work with

your machine.

 Your computer is not recognizing the machine’s input buffer’s full signal. Make

sure that you connected the interface cable correctly. (See the Quick Setup

Guide.)

The headers or footers appear

when the document displays on the

screen but they do not show up

when it is printed.

There is an unprintable area on the top and bottom of the page. Adjust the top and

bottom margins in your document to allow for this.

The machine does not print on both

sides of the paper even though the

printer driver setting is Duplex.

Check the paper size setting in the printer driver. You need to select Letter, Legal

or Folio.

The machine is not printing or has

stopped printing and the machine’s

Status LED turns yellow.

Press Job Cancel. As the machine cancels the job and clears it from the memory

it may produce an incomplete printout.

Scanning difficulties

Difficulties Suggestions

TWAIN errors appear while

scanning.

Make sure that the Brother TWAIN driver is chosen as the primary source. In

PaperPort™ 11SE, click File, Scan or Get Photo and choose the Brother

TWAIN driver.

Network scanning does not work. See Network difficulties on page 118.

Software difficulties

Difficulties Suggestions

Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

and reinstall the software.

Cannot perform ‘2 in 1’ or ‘4 in 1’

printing.

Check that the paper size setting in the application and in the printer driver are the

same.

The machine does not print from

Adobe Illustrator.

Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide

on the CD-ROM.)

Printing difficulties (continued)

Difficulties Suggestions

118

Paper handling difficulties

Difficulties Suggestions

The machine does not load paper.

The LCD shows No Paper or a

Paper Jam message.

 If there is no paper, load a new stack of paper into the paper tray.

 If there is paper in the paper tray, make sure it is straight. If the paper is curled,

you should straighten it. Sometimes it is helpful to remove the paper, turn the

stack over and put it back into the paper tray.

 Reduce the amount of paper in the paper tray, and then try again.

 Check that the MP tray mode is not chosen in the printer driver.

 If the LCD shows Paper Jam message and you still have a problem, see

Paper jams on page 141.

The machine does not feed paper

from the MP tray.

 Fan the paper well and put it back in the tray firmly.

 Make sure that MP tray mode is chosen in the printer driver.

How do I print on envelopes? You can load envelopes from the MP tray. Your application must be set up to print

the envelope size you are using. This is usually done in the Page Setup or

Document Setup menu of your application. (See your application’s manual for

more information.)

Which paper can I use? You can use plain paper, recycled paper, envelopes and labels that are made for

laser machines. (For details, see Acceptable paper and other media on page 11.)

There is a paper jam. (See Paper jams on page 141.)

Print quality difficulties

Difficulties Suggestions

Printed pages are curled.  Low quality thin or thick paper or not printing on the recommended side of the

paper could cause this problem. Try turning over the stack of paper in the

paper tray.

 Make sure that you choose the Paper Type that suits the media type you are

using. (See Acceptable paper and other media on page 11.)

Printed pages are smeared. The Paper Type setting may be incorrect for the type of print media you are using,

or the print media may be too thick or have a rough surface. (See Acceptable

paper and other media on page 11 and Basic tab in the Software User’s Guide on

the CD-ROM.)

Printouts are too light.  If this problem occurs when making copies or printing received faxes, turn

Toner Save mode to off in the machine menu settings. (See Toner

save on page 26.)

 Set Toner Save mode to off in the Advanced tab in the printer driver. (See

Advanced tab in the Software User’s Guide on the CD-ROM.)

Network difficulties

Difficulties Suggestions

Cannot print over a wired Network. If you are using a wireless connection or are having Network problems see the

Network User's Guide on the CD-ROM for more information.

Make sure your machine is powered on and is on-line and in Ready mode. Print

the Network Configuration list to see your current Network settings. (See How to

print a report on page 75.) Reconnect the LAN cable to the hub to verify that the

cable and network connections are good. If possible, try connecting the machine

to a different port on your hub using a different cable. If the connections are good,

the upper LED of the back panel of the machine will be green.

Troubleshooting and routine maintenance

119

The network scanning feature

does not work.

The network PC Fax Receive

feature does not work.

The network printing feature does

not work.

(For Windows

only) The firewall setting on your PC may be rejecting the

necessary network connection. Follow the instructions below to configure your

firewall. If you are using a personal firewall software, see the User’s Guide for

your software or contact the software manufacturer.

For Windows

XP SP2 users:

a Click the Start button, Control Panel, Network and Internet

Connections and then Windows Firewall. Make sure that Windows

Firewall on the General tab is set to On.

b Click the Advanced tab and Settings... button of the Network

Connection Settings.

c Click the Add button.

d To add port 54925 for network scanning, enter the information below:

1. In Description of service: Enter any description, for example “Brother

Scanner”.

2. In Name or IP address (for example 192.168.0.12) of the computer

hosting this service on your network: Enter “Localhost”.

3. In External Port number for this service: Enter “54925”

4. In Internal Port number for this service: Enter “54925”.

5. Make sure UDP is selected.

6. Click OK.

e Click the Add button.

f To add port 54926 for network PC Fax, enter the information below:

1. In Description of service: Enter any description, for example “Brother

PC Fax”.

2. In Name or IP address (for example 192.168.0.12) of the computer

hosting this service on your network: Enter “Localhost”.

3. In External Port number for this service: Enter “54926”.

4. In Internal Port number for this service: Enter “54926”.

5. Make sure UDP is selected.

6. Click OK.

g If you still have trouble with your network connection, click the Add button.

h To add port 137 for network scanning, network printing and network PC

Fax receiving, enter the information below:

1. In Description of service: - Enter any description, for example “Brother

PC Fax receiving”

2. In Name or IP address (for example 192.168.0.12) of the computer

hosting this service on your network: Enter “Localhost”.

3. In External Port number for this service: Enter “137”.

4. In Internal Port number for this service: Enter “137”.

5. Make sure UDP is selected.

6. Click OK.

i Make sure if the new setting is added and is checked, and then click OK.

Network difficulties (continued)

Difficulties Suggestions

120

The network scanning feature

does not work.

The network PC Fax Receive

feature does not work.

The network printing feature does

not work.

(continued)

For Windows Vista

users:

a Click the Start button, Control Panel, Network and Internet, Windows

Firewall and click Change settings.

b When the User Account Control screen appears, do the following.

 Users who have administrator rights: Click Continue.

 For users who do not have administrator rights: Enter the

administrator password and click OK.

c Make sure that Windows Firewall on the General tab is set to On.

d Click the Exceptions tab.

e Click the Add port... button.

f To add port 54925 for network scanning, enter the information below:

1. In Name: Enter any description, for example “Brother Scanner”.

2. In Port number: Enter “54925”.

3. Make sure UDP is selected. Then click OK.

g Click the Add port... button.

h To add port 54926 for Network PC Fax, enter the information below:

1. In Name: Enter any description, for example “Brother PC Fax”.

2. In Port number: Enter “54926”.

3. Make sure UDP is selected. Then click OK.

i Make sure that the new setting is added and is checked, and then click

Apply.

j If you still have trouble with your network connection such as network

scanning or printing, check File and Printer Sharing box in the

Exceptions tab and then click Apply.

Your computer cannot find your

machine.

For Windows

users: The firewall setting on your PC may be rejecting the

necessary network connection. For details, see the instruction above.

For Macintosh

users: Re-select your machine in the DeviceSelector

application located in Macintosh HD/Library/Printers/Brother/Utilities or from

the Model pop-up menu of ControlCenter2.

Network difficulties (continued)

Difficulties Suggestions

Troubleshooting and routine maintenance

121

Improving the print quality C

If you have a print quality problem, print a test page first (Menu, 4, 2, 3). If the printout looks good,

the problem is probably not the machine. Check the interface cable or try the machine on another

computer.

Note

You can resolve a print quality problem by replacing a toner cartridge with a new one when the

LCD shows the Toner Life End message.

Examples of poor print

quality

Recommendation

White lines or bands or ribbing

across the page

 Make sure that the machine is on a solid level surface.

 Make sure that the toner cartridges are installed properly. (See

Replacing a toner cartridge on page 172.)

 Shake the toner cartridges gently.

 Make sure that the drum unit is installed properly. (See Replacing the

drum unit on page 177.)

 Make sure that you use paper that meets our specifications. A rough

surfaced paper or thick print media can cause the problem. (See

Acceptable paper and other media on page 11.)

 Clean the laser scanner windows with a soft cloth. (See Cleaning the

laser scanner windows on page 154.)

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 177.)

Colors are light or unclear on

the whole page.

 Make sure that the recommended paper was used.

 Change the paper to freshly unpacked paper.

 Make sure that the front cover is closed properly.

 Shake the toner cartridges gently.

 Clean the laser scanner windows with a soft cloth. (See Cleaning the

laser scanner windows on page 154.)

 Turn off Toner Save. (See Toner save on page 26.)

White streaks or bands down

the page

 Shake the toner cartridges gently.

 Clean the laser scanner windows with a soft cloth. (See Cleaning the

laser scanner windows on page 154.)

 One of the toner cartridges may be damaged. Identify the missing

color and put in a new toner cartridge. (See Replacing a toner

cartridge on page 172.)

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

122

Colored streaks or bands down

the page

 One of the toner cartridges may be damaged. Replace the toner

cartridge that matches the color of the streak or band. (See Replacing

a toner cartridge on page 172.)

 Clean all four corona wires (one for each color) of the drum unit by

sliding the green tab. (See Cleaning the corona wires on page 158.)

 Make sure each corona wire’s green tab is at the home position (b).

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 177.)

 The fuser unit may have a smudge mark. Call Brother Customer

Service at 1-877-BROTHER (1-877-276-8437) (in USA) or

1-877-BROTHER (in Canada).

Colored lines across the page

 One of the toner cartridges may be damaged. Replace the toner

cartridge that matches the color of the line. (See Replacing a toner

cartridge on page 172.)

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 177.)

 Clean all four corona wires (one for each color) of the drum unit by

sliding the green tab. (See Cleaning the corona wires on page 158.)

 Clean the laser scanner windows with a soft cloth. (See Cleaning the

laser scanner windows on page 154.)

White spots or hollow print

 Make sure that you use paper that meets our specifications. (See

Acceptable paper and other media on page 11.)

 Make sure that the recommended paper was used.

 Choose Thick paper mode in the printer driver or in the machine’s

Paper Type menu setting, or use thinner paper than you are currently

using. (See Paper type on page 22 and Basic tab in the Software

User’s Guide on the CD-ROM.)

 Change the paper to fresh, unopened paper.

 Check the machine’s environment. Conditions such as high humidity

can cause hollow print. (See Choosing a location on page 98.)

 Clean all four corona wires (one for each color) of the drum unit by

sliding the green tab. (See Cleaning the corona wires on page 158.)

If the print quality has not improved, put in a new drum unit. (See

Replacing the drum unit on page 177.)

 Clean the drum unit. (See Cleaning the drum unit on page 161.)

Completely blank or some

colors are missing.

 Make sure that the toner cartridges are installed properly. (See

Replacing a toner cartridge on page 172.)

 One of the toner cartridges may be damaged. Identify the missing

color and put in a new toner cartridge for the color with the white line.

(See Replacing a toner cartridge on page 172.)

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 177.)

Examples of poor print

quality

Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Troubleshooting and routine maintenance

123

Colored spots at 2.95 in.

(75 mm)

a Dust, paper powder, glue, and so on may stick to the surface of the

photosensitive drum (OPC) and cause black or white spots to

appear on printed documents.

b Make a few copies of a blank, white sheet of paper. (See Making

multiple copies on page 78.)

c If you still see the spots on printed documents after making multiple

copies, clean the drum unit. (See Cleaning the drum

unit on page 161.)

d If the print quality still has not improved you need to install a new

drum. (See Replacing the drum unit on page 177.)

Toner scatter or toner stain

 Check the machine’s environment. Conditions such as high humidity

and high temperatures may cause this print quality problem. (See

Choosing a location on page 98.)

 Make sure that you use paper that meets our specifications. Rough-

surfaced paper may cause the problem. (See Acceptable paper and

other media on page 11.)

 Install a new toner cartridge for the color causing the problem. (See

Replacing a toner cartridge on page 172.)

 Clean the corona wires and the drum unit for the color causing the

problem. (See Cleaning the corona wires on page 158 and Cleaning

the drum unit on page 161.) If the print quality has not improved, put

in a new drum unit. (See Replacing the drum unit on page 177.)

Gray or colored background

 Make sure that you use paper that meets our specifications. (See

Acceptable paper and other media on page 11.)

 Check the machine’s environment. Conditions such as high

temperatures and high humidity can increase the amount of

background shading. (See Choosing a location on page 98.)

 Install a new toner cartridge for the color causing the problem. (See

Replacing a toner cartridge on page 172.)

 Clean the corona wires of the drum unit for the color causing the

problem. (See Cleaning the corona wires on page 158.) If the print

quality has not improved, put in a new drum unit. (See Replacing the

drum unit on page 177.)

Page skewed

 Make sure the paper or other print media is loaded properly in the

paper tray and that the guides are not too tight or too loose against

the paper stack.

 Set the paper guides correctly.

 The paper tray may be too full.

 Make sure that you use paper that meets our specifications. (See

Acceptable paper and other media on page 11.)

Examples of poor print

quality

Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

75 mm / 2.95 in.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ijk

. a

ijk

124

Ghost

 Make sure that you use paper that meets our specifications. Rough-

surfaced paper or thick paper may cause the problem. (See

Acceptable paper and other media on page 11.)

 Make sure that you choose the proper media type in the printer driver

or in the machine’s Paper Type menu setting. (See Acceptable paper

and other media on page 11 and Basic tab in the Software User’s

Guide on the CD-ROM.)

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 177.)

The color of your printouts are

not what you expected.

 Make sure that the toner cartridges are installed properly. (See

Replacing a toner cartridge on page 172.)

 Make sure that the toner cartridges are not empty. (See Toner life end

message on page 172.)

 Make sure that the drum unit is installed properly. (See Replacing the

drum unit on page 177.)

 Make sure that the belt unit is installed properly. (See Replacing the

belt unit on page 183.)

 Perform the calibration. Press Menu, 4, 6. (See Software User’s

Guide on the CD-ROM.)

 Adjust the color by using the custom setting in the printer driver.

Colors the machine can print and colors you see on a monitor are

different. The machine may not be able to reproduce the colors on

your monitor.

 Make sure that you use paper that meets our specifications. (See

Acceptable paper and other media on page 11.)

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 177.)

 Put in a new belt unit. (See Replacing the belt unit on page 183.)

All one color  Clean the corona wires of the drum unit for the color causing the

problem. (See Cleaning the corona wires on page 158.) If the print

quality has not improved, put in a new drum unit. (See Replacing the

drum unit on page 177.)

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 177.)

Examples of poor print

quality

Recommendation

Troubleshooting and routine maintenance

125

Color misregistration

 Make sure that the drum unit is installed properly. (See Replacing the

drum unit on page 177.)

 Make sure that the belt unit is installed properly. (See Replacing the

belt unit on page 183.)

 Make sure that the waste toner box is installed properly. (See

Replacing the waste toner box on page 188.)

 Perform the auto color registration by using the control panel. Press

Menu, 4, 7, 1.

 Perform the manual color registration by using the control panel.

a Print the correction chart by using the control panel. Press

Menu, 4, 8, 1.

b Enter the correction value on the chart. Press Menu, 4, 8, 2.

If the color misregistration is not corrected after registering the color

manually, take all the toner cartridges out of the drum unit and turn

the drum unit over, then make sure that four drum unit gears are in

the home position. The home position of each drum can be identified

by matching the number on the drum unit gear to the same number

on the side of the drum unit as shown in the illustration.

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 177.)

 Put in a new belt unit. (See Replacing the belt unit on page 183.)

 Put in a new waste toner box. (See Replacing the waste toner

box on page 188.)

 If solid area of color or images have cyan, magenta or yellow fringes,

you can use the auto registration feature to correct the problem.

Examples of poor print

quality

Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

126

Uneven density appears

periodically across the page

 Identify the color that is uneven and put in a new toner cartridge for

that color. (See Replacing a toner cartridge on page 172.)

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 177.)

 Make sure that the fuser unit is installed properly.

Missing image at edge  Make sure that the toner cartridges are installed properly. (See

Replacing a toner cartridge on page 172.)

 Make sure that the drum unit is installed properly. (See Replacing the

drum unit on page 177.)

 One of the toner cartridges may be damaged. Identify the missing

color and put in a new toner cartridge for the color with the white line.

(See Replacing a toner cartridge on page 172.)

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 177.)

Missing image at thin line

 If you are using a Windows

printer driver, open Properties window,

and then click Printing Preferences. Choose the Advanced tab,

Device Options, Print Setting, and then check the

Improve pattern printing or Improve Thin Line boxes.

Wrinkle

 Change to the recommended type of paper. (See Recommended

paper on page 11.)

 Check the paper type and quality. (See Acceptable paper and other

media on page 11.)

 Make sure that the back cover is closed properly.

 Make sure that paper is loaded properly.

 Make sure that you choose the proper media type in the printer driver

or in the machine’s Paper Type menu setting. (See Acceptable paper

and other media on page 11 and Basic tab in the Software User’s

Guide on the CD-ROM.)

 Turn over the stack of paper in the tray or rotate the paper 180° in the

input tray.

 Make sure that the drum unit is installed properly. (See Replacing the

drum unit on page 177.)

 Make sure that the fuser unit is installed properly.

 Replace the fuser unit. Call Brother Customer Service.

Insufficient gloss  Change to the recommended type of paper. (See Recommended

paper on page 11.)

Examples of poor print

quality

Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Troubleshooting and routine maintenance

127

Offset image

 Check the machine’s environment. Conditions such as high

temperatures and high humidity can cause this problem. (See

Choosing a location on page 98.)

 Make sure that you use paper that meets our specifications. (See

Acceptable paper and other media on page 11.)

 Make sure that you choose the proper media type in the printer driver

or in the machine’s Paper Type menu setting. (See Acceptable paper

and other media on page 11 and Basic tab in the Software User’s

Guide on the CD-ROM.)

 Change to the recommended type of paper. (See Recommended

paper on page 11.)

 The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 177.)

Poor fixing

 Make sure that you use paper that meets our specifications. (See

Acceptable paper and other media on page 11.)

 Make sure that you choose the proper media type in the printer driver

or in the machine’s Paper Type menu setting. (See Acceptable paper

and other media on page 11 and Basic tab in the Software User’s

Guide on the CD-ROM.)

 Make sure that the release lever of the fuser unit is in the closed

position.

 Call Brother Customer Service to replace the fuser unit.

Poor fixing when printed on

thick paper

 Choose Thick paper mode in the printer driver or in the machine’s

Paper Type menu setting. (See Paper type on page 22 and Basic tab

in the Software User’s Guide on the CD-ROM.)

 Make sure that you use paper that meets our specifications. (See

Acceptable paper and other media on page 11.)

Examples of poor print

quality

Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

128

Curled or wave

 Make sure that you choose the proper media type in the printer driver

or in the machine’s Paper Type menu setting. (See Acceptable paper

and other media on page 11 and Basic tab in the Software User’s

Guide on the CD-ROM.)

 Check the paper type and quality. High temperatures and high

humidity will cause paper to curl.

 If you do not use the machine often, the paper may have been in the

paper tray too long. Turn over the stack of paper in the paper tray.

Also, fan the paper stack and then rotate the paper 180° in the paper

tray.

 Follow these steps:

a Open the back cover.

b Push the gray lever to the right as shown below.

c Close the back cover and re-send the print job.

Note

When you have finished printing, open the back cover and reset the

lever back to the original position.

Examples of poor print

quality

Recommendation

Troubleshooting and routine maintenance

129

Envelope creases

a Open the back cover.

b Pull down the two gray levers, one on the left-hand side and one on

the right-hand side to the envelope position, as shown in the

illustration below.

c Close the back cover and re-send the print job.

Note

When you have finished printing, open the back cover and reset the

two gray levers back to the original position.

Examples of poor print

quality

Recommendation

ABCDEFG

EFGHIJKLMN

130

White lines or ribbing down the

page on duplex print

Note

Position B is only for duplex

printing with recycled paper

when the temperature and

humidity are low.

 Choose Thin Paper mode in the printer driver and re-send the print

job.

If the problem is not solved after printing a few pages, follow these

steps:

a Open the back cover.

b Pull down the two grey levers, one on the left-hand side and one

on the right-hand side, to position B as shown in the illustration

below.

c Close the back cover.

d Choose Plain Paper mode in the printer driver and re-send the

print job.

e If the problem is not solved after printing a few pages, choose

Thin Paper mode in the printer driver and re-send the print job.

Note

When you have finished printing, open the back cover and reset the

two grey levers back to the original position.

 Use thicker paper than you are now using.

Examples of poor print

quality

Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Troubleshooting and routine maintenance

131

Toner scatter or toner stain on

the edge of duplex pages

CAUTION



We recommend that you place the drum unit and toner cartridges on a

clean, flat surface with a piece of disposable paper underneath them in

case you accidentally spill or scatter toner.

DO NOT touch the surface of the photosensitive drum.

Take all the toner cartridges out of the drum unit and turn the drum

unit over. Wipe the toner on the edge of drum unit with a dry lint free

soft cloth as shown in the illustration.

Examples of poor print

quality

Recommendation

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

132

Setting dial tone detection C

Setting the dial tone to Detection will

shorten the dial tone detect pause.

a (USA) Press Menu, 0, 4.

(Canada) Press Menu, 0, 5.

04.Dial Tone

a Detection

b No Detection

Select ab or OK

b Press a or b to choose Detection or

No Detection

Press OK.

c Press Stop/Exit.

Telephone line interference C

If you are having difficulty sending or

receiving a fax due to possible interference

on the telephone line, we recommend that

you adjust the Equalization for compatibility

to reduce the modem speed for fax

operations.

a Press Menu, 2, 0, 1.

20.Miscellaneous

1.Compatibility

a High

b Normal

Select ab or OK

b Press a or b to choose

Basic(for VoIP) or Normal (or

High).

 Basic(for VoIP) cuts the

modem speed to 9600 bps. and

turns the error correction mode

(ECM) off.

For a standard telephone line: If you

regularly experience interference on

your standard telephone line try this

setting.

If you are using VoIP: VoIP service

providers offer fax support using

various standards. If you regularly

experience fax transmission errors

try this setting.

 Normal sets the modem speed at

14400 bps.

 High sets the modem speed at

33600 bps.

Press OK.

c Press Stop/Exit.

Note

When you change the compatibility to

Basic(for VoIP), the ECM feature is

only available for color fax sending.

Troubleshooting and routine maintenance

133

Error and maintenance messages C

As with any sophisticated office product, error and maintenance messages may be displayed. The

most common error and maintenance messages are shown below.

Error Message Cause Action

Access Error The device is removed from the

USB direct interface while the

data is processing.

Press Stop/Exit. Reinsert the device and try to

print with direct print or PictBridge.

Calibrate Calibration failed. Press Black Start or Color Start and try it

again.

Do one of the following:

 Turn off the machine’s power switch. Wait a

few seconds, then turn it on again.

 Put in a new drum unit. (See Replacing the

drum unit on page 177.)

 Put in a new belt unit. (See Replacing the

belt unit on page 183.)

 Put in a waste toner box. (See Replacing the

waste toner box on page 188.)

 If the problem continues, call Brother

Customer Service.

Cartridge Error

Put the Black (K)

Toner Cartridge

back in.

The toner

cartridge color

with the problem is

shown in the

message.

The toner cartridge is not installed

properly.

Pull out the drum unit, take out the toner

cartridge that is indicated on the LCD, and put it

back into the drum unit again.

Change Parts

Belt Unit

It is time to replace the belt unit. Replace the belt unit. (See Replacing the belt

unit on page 183.)

Change Parts

Drum

The drum unit is near the end of

its life.

Use the drum unit until you have a print quality

problem; then replace the drum unit with a new

one.

(See Replacing the drum unit on page 177.)

The drum unit counter was not

reset when a new drum was

installed.

Press Menu, 8, 4, and then a or b to choose

Drum.

Press OK and press 1 to reset the drum unit

counter.

Change Parts

Fuser Unit

It is time to replace the fuser unit. Call Brother Customer Service to replace the

fuser unit.

134

Change Parts

Laser Unit

It is time to replace the laser unit. Call Brother Customer Service to replace the

laser unit.

Change Parts

PF Kit MP

It is time to replace the paper

feeding kit for the MP tray.

Call Brother Customer Service to replace the

PF Kit MP.

Change Parts

PF Kit 1

It is time to replace the paper

feeding kit for Tray 1.

Call Brother Customer Service to replace the

PF Kit 1.

Change Parts

PF Kit 2

It is time to replace the paper

feeding kit for Tray 2.

Call Brother Customer Service to replace the

PF Kit 2.

Change Parts

Waste Toner Box

The waste toner box is almost full. Be ready to replace the waste toner box. (See

Replacing the waste toner box on page 188.)

Check Paper Size

The paper in the tray is not the

correct size.

Load the correct size of paper in the tray and set

the “Paper Size” (Menu, 1, 3) and “Tray Use”

(Menu, 1, 7). (See Paper size on page 23, Tray

use in copy mode on page 23, Tray use in fax

mode on page 24 and Tray use in print

mode on page 24.)

Comm.Error Poor telephone line quality

caused a communication error.

Send the fax again or connect the machine to

another telephone line. If the problem continues,

call the telephone company and ask them to

check your telephone line.

Connection Fail

You tried to poll a fax machine

that is not in Polled Waiting mode.

Check the other fax machine’s polling setup.

Cooling Down

Wait for a while

The temperature of the drum unit

or toner cartridge is too hot. The

machine will pause its current

print job and go into cooling down

mode. During the cooling down

mode, you will hear the cooling

fan running while the LCD shows

Cooling Down, and

Wait for a while.

Make sure that you can hear the fan in the

machine spinning and that the exhaust outlet

isn't blocked by something.

If the fan is spinning, remove any obstacles that

surround the exhaust outlet, and then leave the

machine turned on but do not use it for several

minutes.

If the fan is not spinning follow the suggestions

below.

Turn off the machine's power switch and then

turn it on again. If the error message continues

leave the machine for several minutes and then

try it again. (The machine can be turned off for

up to 4 days without losing faxes stored in the

memory.)

Cover is Open The front cover is not closed

completely.

Close the front cover of the machine.

Cover is Open The back cover is not closed

completely.

Close the back cover of the machine.

Disconnected The other person or other

person’s fax machine stopped the

call.

Try to send or receive again.

Error Message Cause Action

Troubleshooting and routine maintenance

135

Document Jam The document was not inserted

or fed properly, or the document

scanned from the ADF was too

long.

See Document jams on page 140 or Using the

ADF (automatic document feeder) on page 20.

DR Mode in Use The machine is set to Distinctive

Ring mode. You cannot change

the Receive Mode from Manual to

another mode.

Set Distinctive Ring to Off. (See Turning off

distinctive ring on page 53.)

Drum Error The corona wires on the drum

unit needs to be cleaned.

Clean the four corona wires on the drum unit.

(See Cleaning the corona wires on page 158.)

EL Error The machine has a mechanical

problem.

Open the front cover and close it again.

Fuser Error The temperature of fuser unit

does not rise at a specified

temperature within specified time.

Turn the power switch off, wait a few seconds,

and then turn it on again. Leave the machine for

15 minutes with the power on. The machine can

be turned off for up to 4 days without losing faxes

stored in the memory. (See Checking if the

machine has faxes in its memory on page 139.)

The fuser unit is too hot.

Init Unable XX The machine has a mechanical

problem.

Turn off the machine’s power switch and then

turn it on again. If the error message continues

leave the machine for several minutes and then

try to print, copy or scan again. The machine can

be turned off for up to 4 days without losing faxes

stored in the memory. (See Checking if the

machine has faxes in its memory on page 139.)

Jam Duplex The paper is jammed in the

duplex tray.

(See Paper jams on page 141.)

Jam Rear The paper is jammed in the back

of the machine.

(See Paper jams on page 141.)

Jam Inside The paper is jammed inside the

machine.

(See Paper jams on page 141.)

JamMPTray The paper is jammed in the MP

tray of the machine.

(See Paper jams on page 141.)

JamTray1

JamTray2

The paper is jammed in the paper

tray of the machine.

(See Paper jams on page 141.)

Low Temperature

The temperature of the machine

is too cold.

Increase room temperature to allow the machine

to operate.

No Belt Unit The belt unit is not installed. Install the belt unit. (See Replacing the belt

unit on page 183.)

No Drum Unit The drum unit is not installed. Install the drum unit. (See Replacing the drum

unit on page 177.)

No Paper The machine is out of paper or

paper is not properly loaded in the

paper tray.

Do one of the following:

 Refill the paper in the paper tray or MP tray.

 Remove the paper and load it again.

Error Message Cause Action

136

No Response/Busy

The number you dialed does not

answer or is busy.

Verify the number and try again.

No Tray The paper tray is not completely

closed.

Close the paper tray properly.

No Waste Toner The waste toner box is not

installed.

Install the waste toner box. (See Replacing the

waste toner box on page 188.)

Not Registered You tried to access a One-Touch

or Speed Dial number that is not

programmed.

Set up the One-Touch or Speed Dial number.

(See Storing one-touch dial

numbers on page 60 and Storing speed-dial

numbers on page 61.)

Out of Memory The machine’s memory is full. Fax sending or copy operation in progress

Do one of the following:

 Press Black Start or Color Start to send or

copy the scanned pages.

 Press Stop/Exit and wait until the other

operations in progress finish, and then try

again.

 Clear the data from the memory. (See Out of

memory message on page 43 or page 85.)

Print operation in process

Do one of the following:

 Reduce print resolution. (See Advanced tab

in the Software User’s Guide on the

CD-ROM.)

 Clear the faxes from the memory. (See Out

of memory message on page 85.)

Print Unable XX

The machine has a mechanical

problem.

Turn off the machine’s power switch and then

turn it on again. If the error message continues

leave the machine for several minutes and then

try to print, copy or scan again. The machine can

be turned off for up to 4 days without losing faxes

stored in the memory. (See Checking if the

machine has faxes in its memory on page 139.)

Protected Device

The protect switch of the USB

flash memory drive is on.

Turn off the protect switch of the USB flash

memory drive.

Error Message Cause Action

Troubleshooting and routine maintenance

137

Registration Registration failed. Press Black Start or Color Start and try again.

Do one of the following:

 Try Manual Registration, Menu, 4, 8. (See

Manual Registration in the Software User’s

Guide on the CD-ROM.)

 Put in a new belt unit. (See Replacing the

belt unit on page 183.)

 Put in a new drum unit. (See Replacing the

drum unit on page 177.)

 Replace the empty toner cartridge with a

new one. (See Replacing a toner

cartridge on page 172.)

 Turn off the machine’s power switch. Wait a

few seconds, then turn it on again.

 If the problem continues, call Brother

Customer Service.

Rename the File

There is already a file on the USB

flash memory drive with the same

name as the file you are trying to

save.

Change the file name of the file on the USB flash

memory drive or the file you are trying to save.

Scan Unable XX The machine has a mechanical

problem.

Turn off the machine's power switch and then

turn it on again. If the error message continues

leave the machine for several minutes before

you try it again. The machine can be turned off

for up to 4 days without losing faxes stored in the

memory. (See Checking if the machine has

faxes in its memory on page 139.)

Document is too long for duplex

scanning.

Press Stop/Exit. Use a suitable size of paper for

duplex scanning. (See Scan on page 229.)

Scanner Locked The scanner lock is locked. Open the document cover, and then release the

scanner lock lever.

Press Stop/Exit.

Toner Life End

Replace Black(K)

Toner Cartridge.

The toner

cartridge color

which is used up is

shown in the

message.

The drum unit and toner

cartridges assembly is not

installed properly, or one or more

of the toner cartridges are used

up and printing is not possible.

Do one of the following:

 Re-install the toner cartridges and drum unit

assembly.

 Replace the empty toner cartridge with a

new one. (See Replacing a toner

cartridge on page 172.)

 If one of the color toner cartridges is empty,

choose Mono in the printer driver to be able

to continue printing in monochrome.

Error Message Cause Action

138

Toner Low

Prepare New Black(K)

Toner Cartridge.

The toner

cartridge color

which is near the

end of life is

shown in the

message.

If the LCD shows Toner Low,

you can still print; however, the

machine is telling you that the

toner cartridge is near the end of

its life and the toner will soon run

out.

Order a new toner cartridge now for the toner

cartridge color that is low.

Too Many Files There are too many files stored

on the USB flash memory drive.

Reduce the number of files stored on the USB

flash memory drive.

Unusable Device

An incompatible or broken device

has been connected to the USB

direct interface.

Remove the device from the USB direct

interface. Turn off the machine’s power switch,

wait a few seconds and turn it on again.

Waste Toner Full

It is time to replace the waste

toner box.

Replace the waste toner box. (See Replacing

the waste toner box on page 188.)

Wrong Paper Size

The paper in the tray is not the

correct size or the tray is empty.

Load the correct size of paper in the tray.

Error Message Cause Action

Troubleshooting and routine maintenance

139

Checking if the machine has

faxes in its memory C

If the LCD shows an error message then you

can check to see if there are faxes in the

machine’s memory.

a Press Menu, 9, 0, 1.

b Do one of the following:

 If the LCD shows No Data, there

are no faxes left in the machine’s

memory.

Press Stop/Exit.

 If the LCD shows Dial & Start,

there are faxes in the machine’s

memory.

• You can send the faxes to

another fax machine. (See

Transferring faxes to another fax

machine on page 139.)

• You can send the faxes from the

machine’s memory to your PC.

(See Transferring faxes to your

PC on page 139.)

Note

You can send the Fax Journal report to

another fax machine by pressing

Menu, 9, 0, 2 in a.

Transferring faxes to another

fax machine C

If you have not set up your Station ID, you

cannot enter fax transfer mode.

a Follow a and b in Checking if the

machine has faxes in its

memory on page 139.

b Enter the fax number to which faxes will

be sent.

c Press Black Start or Color Start.

Transferring faxes to your PCC

You can move the faxes from your machine’s

memory to your PC.

a If you have followed a and b in

Checking if the machine has faxes in its

memory on page 139, press Stop/Exit.

b Make sure that you have installed

MFL-Pro Suite on your PC, and then

turn on PC-Fax Receiving on the PC.

(For details about PC Fax Receive, see

PC-FAX receiving in the Software

User’s Guide on the CD-ROM.)

c Make sure that you have set

PC Fax Receive on the machine.

(See PC fax receive on page 67.)

During setup the LCD will ask if you

want to send the faxes to your PC.

d Do one of the following:

 To send all faxes to your PC, press 1.

 To exit and leave the faxes in the

memory, press 2.

e The LCD will ask you the following

message:

25.Remote Fax Opt

Backup Print

a Off

b On

Select ab or OK

Press a or b to choose On or Off.

Press OK.

f Press Stop/Exit.

140

Note

• If you choose Backup Print On, the

machine will also print the fax at your

machine so you will have a copy. This is a

safety feature in case there is a power

failure before the fax is forwarded or a

problem at the receiving machine. The

machine can store faxes up to 4 days if

there is a power failure.

• If there is an error message on the

machine’s LCD after the faxes have been

sent, disconnect the machine from the

power source for several minutes, and

then reconnect it.

Document jams C

If the document is jammed, follow the steps

below.

Document is jammed in the top of the

ADF unit C

The document may get jammed if it is not

inserted or fed properly, or if it is too long. Follow

the steps below to clear a document jam.

a Take out any paper from the ADF that is

not jammed.

b Open the ADF cover.

Pull the jammed document out to the left.

d Close the ADF cover.

e Press Stop/Exit.

Document is jammed under the

document cover C

a Take out any paper from the ADF that is

not jammed.

b Lift the document cover.

c Pull the jammed document out to the

right.

d Close the document cover.

e Press Stop/Exit.

Document is jammed at the output

tray C

a Take out any paper from the ADF that is

not jammed.

b Pull the jammed document out to the

right.

c Press Stop/Exit.

Troubleshooting and routine maintenance

141

Document is jammed in the duplex

slot C

a Take out any paper from the ADF that is

not jammed.

b Pull the jammed document out to the

right.

c Press Stop/Exit.

Paper jams C

To clear paper jams, please follow the steps

in this section.

HOT SURFACE

After you have just used the machine, some

internal parts of the machine will be

extremely hot. When you open the front or

back cover of the machine, DO NOT touch

the shaded parts shown in the illustration.

Note

The LCD names for the paper trays are as

follows:

• Standard paper tray: Tray 1

• Optional lower tray: Tray 2

• Multi-purpose tray: MP Tray

Paper is jammed in the MP tray C

If the LCD shows Jam MP Tray, follow

these steps:

Jam MP Tray

142

a Remove the paper from the MP tray.

b Remove any jammed paper from in and

around the MP tray.

c Close the MP tray. Then open the front

cover and close it to reset the machine.

Open the MP tray again.

d Fan the paper stack, and then put it back

in the MP tray.

e When loading paper in the MP tray,

make sure that the paper stays under

the maximum paper height guides on

both sides of the tray.

Paper is jammed in Paper Tray 1 or

Tray 2 C

If the LCD shows Jam Tray 1 or

Jam Tray 2, follow these steps:

Jam Tray 1

Jam Tray 2

a Pull the paper tray completely out of the

machine.

For Jam Tray 1:

For Jam Tray 2:

Troubleshooting and routine maintenance

143

b Use both hands to slowly pull out the

jammed paper.

c Make sure the paper is below the

maximum paper mark. While pressing

the green paper-guide release lever,

slide the paper guides to fit the paper

size. Make sure that the guides are

firmly in the slots.

d Put the paper tray firmly back in the

machine.

CAUTION

DO NOT take out the standard paper tray

while paper is feeding from a lower paper

tray as this will cause a paper jam.

Paper is jammed inside the machine C

If the LCD shows Jam Inside, follow these

steps:

Jam Inside

a Pull the paper tray completely out of the

machine.

b Use both hands to slowly pull out the

jammed paper.

144

c Press the front cover release button and

then open the front cover.

d Hold the green handle of the drum unit.

Lift the drum unit up and then pull it out

until it stops.

Troubleshooting and routine maintenance

145

e Release the gray lock lever (1) that is on

the left side of the machine. Lift the front

of the drum unit up and pull the drum

unit completely out of the machine using

the green handles on the drum unit.

CAUTION

Hold the handles of drum unit when you

carry it. DO NOT hold the sides of the drum

unit.

We recommend that you place the drum

unit on a clean, flat surface with a piece of

disposable paper underneath it in case you

accidentally spill or scatter toner.

To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

146

f The jammed paper may be pulled out

with the toner cartridge and drum unit

assembly, or this may release the paper

so you can pull it out of the paper tray

opening.

g Put the drum unit back in the machine as

follows.

1 Make sure that the gray lock

lever (1) is in the up position and

put the drum unit in the machine.

Push down the gray lock lever (1).

Troubleshooting and routine maintenance

147

Note

When you put the drum unit in the

machine, match the green guides (1) of

the drum unit handle to the green

arrows (2) on both sides of the machine.

2 Push the drum unit in until it stops.

h Close the front cover of the machine.

i Put the paper tray firmly back in the

machine.

148

Paper is jammed at the back of the

machine C

If the LCD shows Jam Rear, follow these

steps:

Jam Rear

a Press the cover release lever to open

the front cover.

b Hold the green handle of the drum unit.

Lift the drum unit up and then pull it out

until it stops.

c Open the back cover.

Troubleshooting and routine maintenance

149

d Pull down the two green levers, one on

the left-hand-side and one on the

right-hand-side, as shown in the

illustration below, and then fold down

the fuser cover (1).

HOT SURFACE

After you have just used the machine, some

internal parts of the machine will be

extremely hot. When you open the front or

back cover of the machine, DO NOT touch

the shaded parts shown in the illustration.

e Using both hands, gently pull the

jammed paper out of the fuser unit.

f Close the fuser cover (1) and lift the two

green levers at the left and right hand

sides.

g Close the back cover.

150

h Put the drum unit and toner cartridge

assembly back in the machine.

i Close the front cover of the machine.

Paper is jammed underneath Paper

Tray 1 or in the fuser unit C

If the LCD shows Jam Duplex, follow these

steps:

Jam Duplex

a Pull the paper tray completely out of the

machine and check inside the machine.

b If paper is not caught inside the

machine, check underneath the paper

tray.

Note

DO NOT put the paper tray back in at this

point.

Troubleshooting and routine maintenance

151

c If the paper is not caught in the paper

tray, open the back cover.

d Push the gray lever on the left hand

side (1) to the right.

HOT SURFACE

After you have just used the machine, some

internal parts of the machine will be

extremely hot. When you open the front or

back cover of the machine, DO NOT touch

the shaded parts shown in the illustration.

e Pull out the jammed paper slowly.

f Reset the gray lever on the left hand

side (1) back to the original position.

g Close the back cover.

h Put the paper tray firmly back in the

machine.

152

Routine maintenance C

CAUTION

The drum unit contains toner, so handle it

carefully. If toner scatters on your hands or

clothes, wipe or wash it off with cold water

at once.

Cleaning the outside of the

machine C

CAUTION

Use neutral detergents. Cleaning with

volatile liquids such as thinner or benzine

will damage the outside surface of the

machine.

DO NOT use cleaning materials that

contain ammonia.

DO NOT use isopropyl alcohol to remove

dirt from the control panel. It may crack the

panel.

DO NOT use flammable substances or any

type of spray to clean the inside or outside of

the machine. Doing this may cause a fire or

electrical shock. For more information, see

Important safety instructions on page 106.

Clean the outside of the machine as

follows: C

a Turn off the machine’s power switch.

Unplug the telephone line cord first,

disconnect all cables, and then unplug

the power cord from the AC power

outlet.

b Pull the paper tray completely out of the

machine.

c Wipe the outside of the machine with a

dry, lint-free cloth to remove dust.

d Remove anything that is stuck inside the

paper tray.

Troubleshooting and routine maintenance

153

e Wipe the inside of the paper tray with a

dry, lint-free cloth to remove dust.

f Re-load the paper and put the paper tray

firmly back in the machine.

g Plug the machine’s power cord back into

the AC power outlet first, and reconnect

all cables and telephone line cord. Turn

on the machine’s power switch.

Cleaning the scanner C

a Turn off the machine’s power switch.

Unplug the telephone line cord first,

disconnect all cables, and then unplug

the power cord from the AC power

outlet.

b Lift the document cover (1).

Clean the white plastic surface (2) and

scanner glass (3) underneath it with a

soft lint-free cloth moistened with a non-

flammable glass cleaner.

c In the ADF unit, clean the white bar (1)

and the scanner glass strip (2)

underneath it with a soft lint-free cloth

moistened with a non-flammable glass

cleaner.

d Plug the machine’s power cord back into

the AC power outlet first, and reconnect

all cables and telephone line cord. Turn

on the machine’s power switch.

Note

In addition to cleaning the scanner glass

and glass strip with a non-flammable glass

cleaner, run your finger tip over the glass

to see if you can feel anything on it. If you

feel dirt or debris, clean the glass again

concentrating on that area. You may need

to repeat the cleaning process three or

four times. To test, make a copy after each

cleaning.

154

Cleaning the laser scanner

windows C

CAUTION

DO NOT use isopropyl alcohol to clean the

laser scanner windows.

DO NOT touch the laser scanner windows

with your fingers.

a Turn off the machine’s power switch.

Unplug the telephone line cord first,

disconnect all cables, and then unplug

the power cord from the AC power

outlet.

b Press the front cover release button and

then open the front cover.

c Hold the green handle of the drum unit.

Lift the drum unit up and then pull it out

until it stops.

Troubleshooting and routine maintenance

155

d Release the gray lock lever (1) that is on

the left side of the machine. Lift the front

of the drum unit and pull the drum unit

completely out of the machine using the

green handles on the drum unit.

HOT SURFACE

After you have just used the machine, some

internal parts of the machine will be

extremely hot. When you open the front

cover of the machine, DO NOT touch the

shaded parts shown in the illustration.

CAUTION

Hold the handles of drum unit when you

carry it. DO NOT hold the sides of the drum

unit.

We recommend that you place the drum

unit on a clean, flat surface with a piece of

disposable paper underneath it in case you

accidentally spill or scatter toner.

To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

156

e Wipe the scanner windows (1) with a

dry, lint-free cloth.

f Put the drum unit back in the machine as

follows.

1 Make sure that the gray lock

lever (1) is in the up position and

put the drum unit in the machine.

Push down the gray lock lever (1).

Troubleshooting and routine maintenance

157

Note

When you put the drum unit in the

machine, match the green guides (1) of

the drum unit handle to the green

arrows (2) on both sides of the machine.

2 Push the drum unit in until it stops.

g Close the front cover of the machine.

h Plug the machine’s power cord back into

the AC power outlet first, and reconnect

all cables and telephone line cord. Turn

on the machine’s power switch.

158

Cleaning the corona wires C

If you have print quality problems, clean the

corona wires as follows:

a Turn off the machine’s power switch.

Unplug the telephone line cord first,

disconnect all cables, and then unplug

the power cord from the AC power

outlet.

b Press the front cover release button and

then open the front cover.

c Hold the green handle of the drum unit.

Lift the drum unit up and then pull it out

until it stops.

d Hold the handle of the toner cartridge

and pull it out of the drum unit. Repeat

this for all the toner cartridges.

Troubleshooting and routine maintenance

159

CAUTION

We recommend that you place the toner

cartridges on a clean, flat surface with a

piece of disposable paper underneath it in

case you accidentally spill or scatter toner.

DO NOT put a toner cartridge into a fire. It

could explode, resulting in injuries.

Handle the toner cartridges carefully. If

toner scatters on your hands or clothes,

wipe or wash it off with cold water at once.

To avoid print quality problems, DO NOT

touch the shaded parts shown in the

illustrations.

e Push to release the latches of the white

corona wire cover (1), and then open

the cover.

Note

We recommended that you clean the

corona wire for each of the colors. If you

want to clean only the corona wire of the

color that caused the print quality problem,

see the illustration below to identify the

position of each of the corona wires.

1 Corona wire cover for Black (K)

2 Corona wire cover for Yellow (Y)

3 Corona wire cover for Magenta (M)

4 Corona wire cover for Cyan (C)

160

f Clean the corona wire inside the drum

unit by gently sliding the green tab from

left to right and right to left several times.

CAUTION

Be sure to return the tab to the home

position (b) (1). If you do not, printed pages

may have a vertical stripe.

g Close the corona wire cover.

h Repeat e to g to clean each of the

remaining corona wires.

i Hold the handle of the toner cartridge

and slide the toner cartridge into the

drum unit. Make sure that you match the

toner cartridge color to the same color

label on the drum unit, and make sure

that you fold down the toner cartridge

handle (A) once the toner cartridge is in

place. Repeat this for all the toner

cartridges.

1 C - Cyan

2 M - Magenta

3 Y - Yellow

4 K - Black

Troubleshooting and routine maintenance

161

j Push the drum unit in until it stops.

k Close the front cover of the machine.

l Plug the machine’s power cord back into

the AC power outlet first, and reconnect

all cables and telephone line cord. Turn

on the machine’s power switch.

Cleaning the drum unit C

If you have the following print quality

problems, clean the drum unit as follows.

a Press the front cover release button and

then open the front cover.

b Close the front cover of the machine.

The machine starts warming up, wait

until it finishes warming up before going

on to step c.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

75 mm / 2.95 in.

162

c Pull out the MP tray (1) and unfold the

MP tray support flap (2).

d Put a blank sheet of A4 or Letter sized

paper in the MP tray.

e While pressing and holding down

Clear/Back press d until

DRUM CLEANING is displayed on the

LCD.

f Press Black Start or Color Start. The

paper will feed into the machine to start

the drum cleaning.

g The following message appears on the

LCD when the machine has finished

cleaning.

DRUM CLEANING

COMPLETED

h Press Stop/Exit so that the machine

returns to the Ready state.

i Try to print again. If this problem still

remains, repeat steps c to h several

times.

If the problem still remains after

repeating step c to h several times, go

to step j.

j Turn off the machine’s power switch.

Unplug the telephone line cord first,

disconnect all cables, and then unplug

the power cord from the AC power

outlet.

k Press the front cover release button and

then open the front cover.

Troubleshooting and routine maintenance

163

l Hold the green handle of the drum unit.

Lift the drum unit up and then pull it out

until it stops.

m Release the gray lock lever (1) that is on

the left side of the machine. Lift the front

of the drum unit and pull the drum unit

completely out of the machine using the

green handles on the drum unit.

CAUTION

Hold the handles of drum unit when you

carry it. DO NOT hold the sides of the drum

unit.

164

CAUTION

We recommend that you place the drum

unit on a clean, flat surface with a piece of

disposable paper underneath it in case you

accidentally spill or scatter toner.

n Hold the handle of the toner cartridge

and pull it out of the drum unit. Repeat

this for all of the toner cartridges.

CAUTION

We recommend that you place the toner

cartridges on a clean, flat surface with a

piece of disposable paper underneath it in

case you accidentally spill or scatter toner.

Handle the toner cartridge carefully. If toner

scatters on your hands or clothes, wipe or

wash it off with cold water at once.

To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

Troubleshooting and routine maintenance

165

CAUTION

To avoid print quality problems, DO NOT

touch the shaded parts shown in the

illustrations.

o Turn the drum unit over by holding the

green handles. Make sure that the drum

unit gears (1) are on the left hand side.

p See the print sample to identify the color

causing the problem. The color of the

spots or toner stain is the color of the

drum you should clean. For example, if

the spots are cyan, you should clean the

drum for cyan. Put the print sample in

front of the drum, and the find the exact

position of the poor print.

166

q Turn the drum unit gear toward you by

hand while looking at the surface of the

drum (1).

r When you have found the mark on the

drum that matches the print sample,

wipe the surface of the drum gently with

a cotton swab until the dust or paper

powder on the surface comes off.

CAUTION

The drum is photosensitive so DO NOT

touch it with your fingers.

DO NOT clean the surface of the

photosensitive drum with a sharp object.

DO NOT use a scrubbing or wiping motion

because this might damage the drum.

s Turn the drum unit gear toward you by

hand to return it to the home position.

The home position of each drum can be

identified by matching the number on

the drum unit gear to the same number

on the side of the drum unit as shown in

the illustration. Make sure that the

number on each of the four drum unit

gears matches the corresponding

number on the side of the drum unit.

Troubleshooting and routine maintenance

167

t Hold the handle of the toner cartridge

and slide the toner cartridge into the

drum unit. Make sure that you match the

toner cartridge color to the same color

label on the drum unit, and make sure

that you fold down the toner cartridge

handle (A) once the toner cartridge is in

place. Repeat this for all the toner

cartridges.

1 C - Cyan

2 M - Magenta

3 Y - Yellow

4K - Black

u Put the drum unit back in the machine as

follows.

1 Make sure that the gray lock

lever (1) is in the up position and

put the drum unit in the machine.

Push down the gray lock lever (1).

168

Note

When you put the drum unit in the

machine, match the green guides (1) of

the drum unit handle to the green

arrows (2) on both sides of the machine.

2 Push the drum unit in until it stops.

v Close the front cover of the machine.

w Plug the machine’s power cord back into

the AC power outlet first, and reconnect

all cables and telephone line cord. Turn

on the machine’s power switch.

Troubleshooting and routine maintenance

169

Replacing the consumable items C

You will need to replace the following consumable items regularly. When the time comes to

replace consumable items, the following messages will appear on the LCD.

The machine will stop printing when the following maintenance messages appear on the LCD.

The toner cartridge color which is used up is shown in the message.

Approx. yields based on 5% page coverage (Letter). The actual number of printed pages will vary depending on the

print jobs and paper you use.

When printing on Letter size paper at 5% print coverage for CMYK each. The actual number of printed pages will vary

depending on the print jobs and paper you use.

LCD messages Consumable item

to replace

Approximate life How to replace Order No.

Toner Life End

Replace Black(K)

Toner Cartridge.

Toner cartridges

standard

2,500 pages (Black)

1,500 pages (Cyan,

Magenta, Yellow)

See Replacing a toner

cartridge on page 172.

TN-110BK

TN-110C

TN-110M

TN-110Y

Toner cartridges

high yield

5,000 pages (Black)

4,000 pages (Cyan,

Magenta, Yellow)

TN-115BK

TN-115C

TN-115M

TN-115Y

Waste Toner Full Waste toner box

20,000 pages

See Waste Toner Box

Full

message on page 188.

WT-100CL

170

The following are maintenance messages that appear on the LCD in the Ready mode. These

message provide advanced warnings to replace the consumable items before they run out. To

avoid any inconvenience, you may wish to buy spare consumable items before the machine stops

printing.

The toner cartridge color which is near the end of life is shown in the message.

Approx. yields based on 5% page coverage (Letter). The actual number of printed pages will vary depending on the

print jobs and paper you use.

When printing on Letter size paper at 5% print coverage for CMYK each. The actual number of printed pages will vary

depending on the print jobs and paper you use.

LCD messages Consumable item

to replace

Approximate life How to replace Order No.

Toner Low

Prepare New Black(K)

Toner Cartridge.

Toner cartridges

standard

2,500 pages (Black)

1,500 pages (Cyan,

Magenta, Yellow)

See Replacing a toner

cartridge on page 172.

TN-110BK

TN-110C

TN-110M

TN-110Y

Toner cartridges

high yield

5,000 pages (Black)

4,000 pages (Cyan,

Magenta, Yellow)

TN-115BK

TN-115C

TN-115M

TN-115Y

Change Parts

Waste Toner Box

Waste toner box

20,000 pages

See Replacing the

waste toner

box on page 188.

WT-100CL

Troubleshooting and routine maintenance

171

The following are maintenance messages that appear alternately with the normal message on the

upper row of the LCD when the machine is in the Ready mode. These messages advise you that

you will need to replace each of the consumable items as soon as possible, since the consumable

item’s end of life has been reached. The machine will continue printing when any of these

messages appear on the LCD.

Drum yield is approximate, and may vary by type of use.

When printing on Letter size paper.

When printing on Letter or A4 size paper. The actual number of printed pages will vary depending on the print jobs

and paper you use.

Note

• Discard used consumable items according to local regulations, keeping it separate from

domestic waste. If you have questions, call your local waste disposal office. Be sure to reseal

the consumable items tightly so that the material inside does not spill.

• We recommend placing used consumable items on a piece of paper to prevent accidentally

spilling or scattering the material inside.

• If you use paper that is not a direct equivalent for the recommended paper, the life of

consumable items and machine parts may be reduced.

•

The projected life for toner cartridges and a waste toner box is based on an average 5% coverage

of the printable area using any color toner cartridge. Frequency of replacement will vary

depending on the complexity of printed pages, percentage of coverage and type of media used.

LCD messages Consumable item to

replace

Approximate life How to replace Order No.

Change Parts

Drum

Drum unit

17,000 pages

See Replacing the drum

unit on page 177.

DR-110CL

Change Parts

Belt Unit

Belt unit

50,000 pages

See Replacing the belt

unit on page 183.

BU-100CL

Change Parts

Fuser Unit

Fuser unit

80,000 pages

Call Brother Customer

Service to replace the

fuser unit.

—

Change Parts

Laser Unit

Laser unit

100,000 pages

Call Brother Customer

Service to replace the

laser unit.

—

Change Parts

PF Kit 1

Paper feeding kit 1

(Paper pick-up roller

and Separator pad for

Tray 1)

100,000 pages

Call Brother Customer

Service to replace the

paper feeding kit 1.

—

Change Parts

PF Kit 2

(when the optional lower

tray is installed)

Paper feeding kit 2

(Paper pick-up roller

and Separator pad for

Tray 2)

100,000 pages

Call Brother Customer

Service to replace the

paper feeding kit 2.

—

Change Parts

PF Kit MP

Paper feeding kit MP

(Paper pick-up roller

and Separator pad for

MP tray)

50,000 pages

Call your Brother dealer or

Brother Customer Service

to replace the paper

feeding kit MP.

—

172

Replacing a toner cartridge C

Order Numbers:

Toner Cartridge Standard:

TN-110 (BK, C, M, Y)

Toner Cartridge High Yield:

TN-115 (BK, C, M, Y)

The High Yield toner cartridges can print

approximately 5,000 pages (Black) and

approximately 4,000 pages each (Cyan,

Magenta and Yellow). The Standard toner

cartridges can print approximately 2,500

pages (Black) and approximately 1,500

pages each (Cyan, Magenta and Yellow).

Actual page count will vary depending on

your average type of document (i.e., standard

letter, detailed graphics).

Toner low message C

Toner Low

Prepare New

The machine is supplied with the Standard

TN-110 toner cartridge that must be replaced

after approximately 2,500 pages (Black) and

1,500 pages each (Cyan, Magenta and

Yellow). When a toner cartridge is running

low, the LCD shows Toner Low. (For details

about the specific order number for each

toner cartridge color by page yield, see

Ordering accessories and

supplies on page iii.)

Note

It is a good idea to keep new toner

cartridges ready for use when you see the

Toner Low warning.

Toner life end message C

When the following message appears on the

LCD, you need to replace the toner cartridge.

The second line of the LCD indicates which

color you need to replace.

Toner Life End

Replace Black(K)

Discard the used toner cartridge according to

local regulations, keeping it separate from

domestic waste. Be sure to seal up the toner

cartridge tightly so that toner powder does not

spill out of the cartridge. If you have

questions, call your local waste disposal

office.

Note

We recommend that you clean the

machine and corona wires of the drum unit

when you replace a toner cartridge. (See

Cleaning the laser scanner

windows on page 154 and Cleaning the

corona wires on page 158.)

Troubleshooting and routine maintenance

173

Replacing the toner cartridges C

HOT SURFACE

After you have just used the machine, some

internal parts of the machine will be

extremely hot. When you open the front or

back cover of the machine, DO NOT touch

the shaded parts shown in the illustration.

a Press the front cover release button and

then open the front cover.

b Hold the green handle of the drum unit.

Lift the drum unit up and then pull it out

until it stops.

c Hold the handle of the toner cartridge

and pull it out of the drum unit. Repeat

this for all the toner cartridges.

174

CAUTION

We recommend that you place the toner

cartridges on a clean, flat surface with a

piece of disposable paper underneath it in

case you accidentally spill or scatter toner.

DO NOT put a toner cartridge into a fire. It

could explode, resulting in injuries.

Handle the toner cartridges carefully. If

toner scatters on your hands or clothes,

wipe or wash it off with cold water at once.

To avoid print quality problems, DO NOT

touch the shaded parts shown in the

illustrations.

CAUTION

Brother strongly recommends that you DO

NOT refill the toner cartridges provided with

your machine. We also strongly

recommend that you continue to use only

Genuine Brother Brand replacement toner

cartridges. Use or attempted use of

potentially incompatible toner and/or

cartridges in the Brother machine may

cause damage to the machine and/or may

result in unsatisfactory print quality. Our

warranty coverage does not apply to any

problem that is caused by the use of

unauthorized third party toner and/or

cartridges. To protect your investment and

obtain premium performance from the

Brother machine, we strongly recommend

the use of Genuine Brother Supplies.

Wait to unpack the toner cartridge until

immediately before you put it in the

machine. If a toner cartridge is left

unpacked for a long time, the toner life will

be shortened.

Note

• Be sure to seal up the toner cartridge

tightly in a suitable bag so that toner

powder does not spill out of the cartridge.

• Discard the used toner cartridge

according to local regulations, keeping it

separate from domestic waste. If you have

questions, call your local waste disposal

office.

Troubleshooting and routine maintenance

175

CAUTION

DO NOT use flammable substances near

the machine. DO NOT use any type of

spray to clean the inside or outside of the

machine. Doing this may cause a fire or

electrical shock. Refer to Routine

maintenance on page 152 for how to clean

the machine.

d Clean the corona wires as follows.

1 Push to release the latches of the

white corona wire cover (1), and

then open the cover.

2 Clean the corona wire inside the

drum unit by gently sliding the

green tab from left to right and right

to left several times.

CAUTION

Be sure to return the tab to the home

position (b) (1). If you do not, printed pages

may have a vertical stripe.

3 Close the corona wire cover.

4 Repeat step 1 through step 3 to

clean each of the remaining three

corona wires.

e Unpack the new toner cartridge. Hold

the cartridge level with both hands and

gently rock it from side to side five or six

times to spread the toner evenly inside

the cartridge.

176

f Remove the orange protective cover.

g Hold the handle of the toner cartridge

and slide the toner cartridge into the

drum unit. Make sure that you match the

toner cartridge color to the same color

label on the drum unit, and make sure

that you fold down the toner cartridge

handle (A) once the toner cartridge is in

place. Repeat this for all the toner

cartridges.

1 C - Cyan

2 M - Magenta

3 Y - Yellow

4 K - Black

h Push the drum unit in until it stops.

i Close the front cover of the machine.

Troubleshooting and routine maintenance

177

Replacing the drum unit C

Order Number: DR-110CL

Change Parts Drum message C

Change Parts

Drum

The machine uses a drum unit to create print

images on paper. If the LCD shows

Change Parts Drum, the drum unit is near

the end of its life and it is time to buy a new

one.

Even if the LCD shows

Change Parts

Drum

, you may be able to continue printing

without having to replace the drum unit for a

while. However, if there is a noticeable

deterioration in the output print quality (even

before

Change Parts

Drum

appears), then

the drum unit should be replaced. You should

clean the machine when you replace the drum

unit. (See

Cleaning the laser scanner

windows on page 154

CAUTION

While removing the drum unit, handle it

carefully because it may contain toner. If

toner scatters on your hands or clothes,

wipe or wash it off with cold water at once.

Note

The drum unit is a consumable item, and

it is necessary to replace it periodically.

There are many factors that determine the

actual drum life, such as temperature,

humidity, type of paper and how much

toner you use for the number of pages per

print job. The estimated drum life is

approximately 17,000 pages. The actual

number of pages your drum will print may

be significantly less than these estimates.

Because we have no control over the

many factors that determine the actual

drum life, we cannot guarantee a

minimum number of pages that will be

printed by your drum.

Replacing the drum unit C

CAUTION

Wait to unpack a new drum unit until

immediately before installing it. Put the old

drum unit into the plastic bag.

HOT SURFACE

After you have just used the machine, some

internal parts of the machine will be

extremely hot. When you open the front or

back cover of the machine, DO NOT touch

the shaded parts shown in the illustration.

178

a Turn off the machine’s power switch.

Press the front cover release button and

then open the front cover.

b Hold the green handle of the drum unit.

Lift the drum unit up and then pull it out

until it stops.

Troubleshooting and routine maintenance

179

c Release the gray lock lever (1) that is on

the left side of the machine. Lift the front

of the drum unit and pull the drum unit

completely out of the machine using the

green handles on the drum unit.

CAUTION

We recommend that you place the drum

unit on a clean, flat surface with a piece of

disposable paper underneath it in case you

accidentally spill or scatter toner.

Note

Discard the used drum unit according to

local regulations, keeping it separate from

domestic waste. Be sure to seal up the

drum unit tightly so that toner powder does

not spill out of the unit. If you have

questions, call your local waste disposal

office.

CAUTION

To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

Hold the handles of drum unit when you

carry it. DO NOT hold the sides of the drum

unit.

180

To avoid print quality problems, DO NOT

touch the shaded parts shown in the

illustrations.

d Hold the handle of the toner cartridge

and pull it out of the drum unit. Repeat

this for all the toner cartridges.

CAUTION

We recommend that you place the toner

cartridges on a clean, flat surface with a

piece of disposable paper underneath it in

case you accidentally spill or scatter toner.

Handle the toner cartridge carefully. If toner

scatters on your hands or clothes, wipe or

wash it off with cold water at once.

e Unpack the new drum unit and remove

the protective cover.

Troubleshooting and routine maintenance

181

f Hold the handle of the toner cartridge

and slide the toner cartridge into the

drum unit. Make sure that you match the

toner cartridge color to the same color

label on the drum unit, and make sure

that you fold down the toner cartridge

handle (A) once the toner cartridge is in

place. Repeat this for all the toner

cartridges.

1 C - Cyan

2 M - Magenta

3 Y - Yellow

4K - Black

g Put the drum unit back in the machine as

follows.

1 Make sure that the gray lock

lever (1) is in the up position and

put the drum unit in the machine.

Push down the gray lock lever (1).

182

Note

When you put the drum unit in the

machine, match the green guides (1) of

the drum unit handle to the green

arrows (2) on both sides of the machine.

2 Push the drum unit in until it stops.

h Close the front cover of the machine.

When you replace the drum unit with a

new one, you need to reset the drum

unit counter by completing the following

steps:

i Turn on the machine’s power switch.

Troubleshooting and routine maintenance

183

j Press Menu, 8, 4.

The LCD shows the parts name which

needs to be reset the counter.

84.Reset Menu

Drum

Select ab or OK

k Press a or b to choose Drum.

Press OK.

l Press 1 to reset the drum unit counter.

m Press Stop/Exit.

Replacing the belt unit C

Order Number: BU-100CL

Change Parts Belt Unit message C

When the belt unit runs out, the following

message appears on the LCD. When you see

this message, you must replace the belt unit:

Change Parts

Belt Unit

CAUTION

DO NOT touch the surface of the belt unit.

If you touch it, it could degrade print quality.

Damage caused by improper handling of

the belt unit may void your warranty.

Replacing the belt unit C

a Turn off the machine’s power switch.

Press the front cover release button and

then open the front cover.

184

b Hold the green handle of the drum unit.

Lift the drum unit up and then pull it out

until it stops.

c Release the gray lock lever (1) that is on

the left side of the machine. Lift the front

of the drum unit and pull the drum unit

completely out of the machine using the

green handles on the drum unit.

Troubleshooting and routine maintenance

185

CAUTION

Hold the handles of drum unit when you

carry it. DO NOT hold the sides of the drum

unit.

We recommend that you place the drum

unit on a clean, flat surface with a piece of

disposable paper underneath it in case you

accidentally spill or scatter toner.

To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

d Hold the green parts of the belt unit with

both hands and lift the belt unit up, then

pull it out.

CAUTION

We recommend that you put the belt unit on

a clean, flat surface with a piece of

disposable paper underneath it in case you

accidentally spill or scatter toner.

186

e Unpack the new belt unit, and remove

the protective cover and paper.

f Put the new belt unit in the machine.

Match the h mark on the belt unit to the

g mark on the machine. Push down on

the green area of the belt unit to lock it in

place.

g Put the drum unit back in the machine as

follows.

1 Make sure that the gray lock

lever (1) is in the up position and

put the drum unit in the machine.

Push down the gray lock lever (1).

Troubleshooting and routine maintenance

187

Note

When you put the drum unit in the

machine, match the green guides (1) of

the drum unit handle to the green

arrows (2) on both sides of the machine.

2 Push the drum unit in until it stops.

h Close the front cover of the machine.

When you replace the belt unit with a

new one, you need to reset the belt unit

counter by completing the following

steps:

i Turn on the machine’s power switch.

188

j Press Menu, 8, 4.

The LCD shows the parts name which

needs to be reset the counter.

84.Reset Menu

Belt Unit

Select ab or OK

k Press a or b to choose Belt Unit.

Press OK.

l Press 1 to reset the belt unit counter.

m Press Stop/Exit.

Replacing the waste toner

box C

Order Number: WT-100CL

Change Parts Waste Toner Box

message C

After you have printed approximately 20,000

images at 5% coverage for CMYK each, you

must change the waste toner box. The actual

number of printed pages will vary depending

on the print jobs and paper you use.

Change Parts

Waste Toner Box

Waste Toner Box Full message C

When the waste toner box is full, the following

message appears on the LCD and the

machine will stop printing. When you see this

message, you must replace the toner box:

Waste Toner Full

WARNING

DO NOT reuse the waste toner box.

Replacing the waste toner box C

WARNING

DO NOT put the waste toner box into a fire.

It could explode.

Be careful not to spill the toner. DO NOT

inhale or allow it to get into your eyes.

CAUTION

Handle the waste toner box carefully. If

toner scatters on your hands or clothes,

wipe or wash it off with cold water at once.

Troubleshooting and routine maintenance

189

a Press the front cover release button and

then open the front cover.

b Hold the green handle of the drum unit.

Lift the drum unit up and then pull it out

until it stops.

190

c Release the gray lock lever (1) that is on

the left side of the machine. Lift the front

of the drum unit and pull the drum unit

completely out of the machine using the

green handles on the drum unit.

CAUTION

Hold the handles of drum unit when you

carry it. DO NOT hold the sides of the drum

unit.

We recommend that you place the drum

unit on a clean, flat surface with a piece of

disposable paper underneath it in case you

accidentally spill or scatter toner.

If toner scatters on your hands or clothes,

wipe or wash it off with cold water at once.

To prevent damage to the machine from

static electricity, DO NOT touch the

electrodes shown in the illustration.

Troubleshooting and routine maintenance

191

d Hold the green parts of the belt unit with

both hands and lift the belt unit up, then

pull it out.

CAUTION

We recommend that you place the belt unit

on a clean, flat surface with a piece of

disposable paper underneath it in case you

accidentally spill or scatter toner.

e Remove the waste toner box from the

machine using the green handle.

Note

Discard the used waste toner box

according to local regulations, keeping it

separate from domestic waste. If you have

questions, call your local waste disposal

office.

f Unpack the new waste toner box and

put the new one in the machine using

the green handle.

192

g Put the belt unit back in the machine.

Match the h mark on the belt unit to the

g mark on the machine. Push down on

the green area of the belt unit to lock it in

place.

h Put the drum unit back in the machine as

follows.

1 Make sure that the gray lock

lever (1) is in the up position and

put the drum unit in the machine.

Push down the gray lock lever (1).

Troubleshooting and routine maintenance

193

Note

When you put the drum unit in the

machine, match the green guides (1) of

the drum unit handle to the green

arrows (2) on both sides of the machine.

2 Push the drum unit in until it stops.

i Close the front cover of the machine.

194

Packing and shipping

the machine C

If for any reason you must move or ship your

machine, carefully re-pack the machine in the

original packing material to avoid any

damage during transport. If you do not pack

the machine properly, you could void your

warranty. The machine should be adequately

insured with the carrier.

If the machine must be shipped, please read

the instructions in this section which explains

how to properly prepare your machine for

transport.

WARNING

Once your machine has been set up and

used, we do not recommend that it be

moved or shipped unless absolutely

necessary.

Color laser printers are complex printing

devices. Moving the machine or shipping it

without properly removing the installed

supplies can result in SEVERE damage to

the machine. As a result, your machine may

not operate properly afterwards.

Failure to properly prepare the machine for

shipping according to the instructions in this

section may

VOID YOUR WARRANTY.

To prevent injuries when moving or lifting

this machine, make sure at least two people

lift the machine together. Be careful not to

pinch your fingers when you put the

machine down.

Troubleshooting and routine maintenance

195

Make sure that you have the following parts

for repacking:

1 Insertion sheet for repacking

2 Plastic bag for the waste toner box

3 Orange protective cover and Plastic bag

that the toner cartridge originally came in

(4 pieces of each)

4 Orange packing material for locking the

drum unit and the belt unit (4 pieces)

5 A piece of paper (Letter or A4) to protect the

belt unit (supplied by the user)

6 Joints for attaching cartons (4 pieces)

Repacking the machine C

a Turn off the machine’s power switch.

Unplug the telephone line cord first,

disconnect all cables, and then unplug

the power cord from the AC power

outlet.

b Lift the document cover. Push the

scanner lock lever down to lock the

scanner.

c Press the front cover release button and

then open the front cover.

196

d Hold the green handle of the drum unit.

Lift the drum unit up and then pull it out

until it stops.

e Release the gray lock lever (1) that is on

the left side of the machine. Lift the front

of the drum unit and pull the drum unit

completely out of the machine using the

green handles on the drum unit.

CAUTION

Hold the handles of the drum unit when you

carry it. DO NOT hold the sides of the drum

unit.

Troubleshooting and routine maintenance

197

CAUTION

We recommend that you place the drum

unit on a clean, flat surface with a piece of

disposable paper underneath it in case you

accidentally spill or scatter toner.

f Hold the handle of the toner cartridge

and pull it out of the drum unit. Repeat

this for all of the toner cartridges.

CAUTION

We recommend that you place the toner

cartridges on a clean, flat surface with a

piece of disposable paper underneath it in

case you accidentally spill or scatter toner.

g Attach the original orange protective

cover to each of the toner cartridges.

Place each of the toner cartridges into

the plastic bag that the cartridge

originally came in.

h Hold the green parts of the belt unit with

both hands and lift the belt unit up, then

pull it out.

CAUTION

We recommend that you place the belt unit

on a clean, flat surface with a piece of

disposable paper underneath it in case you

accidentally spill or scatter toner.

198

i Remove the waste toner box from the

machine using the green handle and

place it into the plastic bag included in

the carton.

j Put the belt unit back in the machine.

Match the h mark on the belt unit to the

g mark on the machine. Push down on

the green area of the belt unit to lock it in

place.

k Insert the original orange packing

material for locking the belt unit as

shown in the illustration.

l Put a piece of paper (letter or A4) on the

belt unit to prevent damage to the belt

unit.

Troubleshooting and routine maintenance

199

m Put the drum unit back in the machine as

follows.

1 Make sure that the gray lock

lever (1) is in the up position and

put the drum unit in the machine.

Push down the gray lock lever (1).

Note

When you put the drum unit in the

machine, match the green guides (1) of

the drum unit handle to the green

arrows (2) on both sides of the machine.

200

2 Push the drum unit back in until it

stops.

n Insert the original orange packing

material for the drum unit until as shown

in the illustration, and then close the

front cover.

Note

We recommend you repack the machine

on a table or desk.

Put the styrofoam piece marked

“FRONT” (1) into the lower carton (3), so

that the arrow cutout (4) points toward it.

Put the styrofoam piece marked “REAR”

into the lower carton so that the arrow

cutout (4) points away from it.

p Using two people, place the machine

into the plastic bag and then into the

lower carton, matching the “FRONT”

piece to the front of the machine as

shown in the illustration in Step o.

q As shown in the illustration, fit the two

foam pieces marked “FRONT” (4) to the

cardboard piece marked “FRONT” (7).

Fit the “REAR/L” (5) and “REAR/R” (6)

foam pieces to the left and right of the

cardboard piece marked “REAR” (8).

Troubleshooting and routine maintenance

201

r Put the assembled “FRONT” (1) and

“REAR” (2) cardboard pieces in the

lower carton at the front and rear of the

machine as shown in the illustration.

The foam pads should fit closely to the

machine to support it.

s Place the upper carton (1) over the

machine and the lower carton. Match

the joint holes (2) of the upper carton to

the joint holes (3) of the lower carton.

t Put the two styrofoam pieces for the

toner cartridges on the top of the

machine. Match the right side of the

machine to the “RIGHT” mark on one of

the styrofoam pieces, and the left side of

the machine to the “LEFT” mark on the

other styrofoam piece. Put the toner

cartridges in the styrofoam.

u Put the carton tray (1) on the top. Match

the front side of the machine to the

marks on the carton tray.

Place the waste toner box in the right

side of the carton tray.

202

v Put the four joints (1) into the holes of

the carton using steps A and B as shown

below.

w Close the carton and tape it shut.

Machine information C

Checking the serial number C

You can see the machine’s serial number on

the LCD.

a Press Menu, 8, 1.

81.Serial No.

XXXXXXXXX

b Press Stop/Exit.

Checking the page counters C

You can see the machine’s page counters for

copies, printed pages, reports and lists, faxes

or a summary total.

a Press Menu, 8, 2.

The LCD shows number of pages for

Total, Fax/List and Copy.

82.Page Counter

a Total :XXXXXX

Fax/List :XXXXXX

b Copy :XXXXXX

Select ab or OK

b Press a or b to see number of pages for

Print.

82.Page Counter

a Fax/List :XXXXXX

Copy :XXXXXX

b Print :XXXXXX

Select ab or OK

c Press a or b to choose the option of

which you want to see the machine’s

page counters for color and black &

white.

Press OK.

82.Page Counter

Total

Color :XXXXXX

B&W :XXXXXX

d Press Stop/Exit.

Troubleshooting and routine maintenance

203

Checking the remaining life of

parts C

You can view the remaining life of these parts

on the LCD.

a Press Menu, 8, 3.

83.Parts Life

1.Drum

2.Belt Unit

3.PF Kit MP

Select ab or OK

b Press a or b to choose 1.Drum,

2.Belt Unit, 3.PF Kit MP,

4.PF Kit 1, 5.PF Kit 2

6.Fuser or 7.Laser.

Press OK.

83.Parts Life

1.Drum

Remaining: XX%

PF Kit 2 appears only when the optional

LT-100CL tray is installed.

c Press Stop/Exit.

Note

The life check of a part will be accurate

only if that part’s life counter was reset

when the new part was installed. It will not

be accurate if that part’s life counter was

reset during the life of the used part.

204

On-screen

programming

Your machine has been designed to be easy

to use. The LCD provides on-screen

programming using the menu keys.

We have created step by step on-screen

instructions to help you program your

machine. Simply follow the steps as they

guide you through the menu selections and

programming options.

Menu table D

You can program your machine by using the

Menu table on page 206. These pages list

the menu selections and options.

Press Menu followed by the menu numbers

to program your machine.

For example, to set Beeper volume to Low:

a Press Menu, 1, 4, 2.

b Press a or b to choose Low.

c Press OK.

Memory storage D

Your menu settings are stored permanently,

and in the event of a power failure will not be

lost. Temporary settings (for example,

Contrast, Overseas Mode) will be lost. Your

machine can store the date and time for

approximately 60 hours.

Menu keys D

Menu and features D

Access the menu.

Go to the next menu level.

Accept an option.

Exit the menu by pressing

repeatedly.

Go back to the previous

menu level.

Scroll through the current

menu level.

Go back to the previous

menu level or forward to the

next menu level.

Exit the menu.

Menu and features

205

How to access the menu

mode D

a Press Menu.

b Choose an option.

 Press 1 for General Setup menu.

 Press 2 for Fax menu.

 Press 3 for Copy menu.

 Press 4 for Printer menu.

 Press 5 for USB Direct I/F menu.

 Press 6 for Print Reports menu.

 Press 7 for LAN menu.

 Press 8 for Machine Info. menu.

 Press 9 for Service menu.

 Press 0 for Initial Setup.

This will appear only when the LCD shows an

error message.

You can also scroll through each menu

level by pressing a or b for the direction

you want.

c Press OK when the option you want is

highlighted on the LCD.

The LCD will then show the next menu

level.

d Press a or b to scroll to your next menu

selection.

e Press OK.

When you have finished setting an

option, the LCD shows Accepted.

f Press Stop/Exit to return to the top

menu.

206

Menu table D

The factory settings are shown in Bold with an asterisk.

Choose & OK Choose & OK to accept to exit

Main Menu Submenu Menu Selections Options Descriptions Page

1.General

Setup

1.Mode Timer — 0 Sec

30 Secs

1 Min

2 Mins*

5 Mins

Off

Sets the time to return to

Fax mode and the time

the machine will change

from individual user to

public user when using

Secure Function Lock.

2.Paper Type 1.MP Tray Thin

Plain*

Thick

Thicker

Recycled Paper

Sets the type of paper in

the MP tray.

2.Tray#1 Thin

Plain*

Recycled Paper

Sets the type of paper in

the paper tray.

3.Tray#2

(This menu only

appears if you have

the optional tray #2.)

Thin

Plain*

Recycled Paper

Sets the type of paper in

the optional paper tray #2.

3.Paper Size 1.MP Tray A4

Letter*

Legal

Executive

Folio

Any

Sets the size of the paper

in the MP tray.

Menu and features

207

1.General

Setup

(continued)

3.Paper Size

(continued)

2.Tray#1 A4

Letter*

Legal

Executive

Folio

Sets the size of the paper

in the paper tray.

3.Tray#2

(This menu only

appears if you have

the optional tray #2.)

Letter*

Legal

Executive

Folio

Sets the size of the paper

in the optional paper

tray #2.

4.Volume 1.Ring Off

Low

Med*

High

Adjusts the ring volume. 25

2.Beeper Off

Low

Med*

High

Adjusts the volume level

of the beeper.

3.Speaker Off

Low

Med*

High

Adjusts the speaker

volume.

5.Auto Daylight

— On

Off*

Changes for Daylight

Savings Time

automatically.

6.Ecology 1.Toner Save On

Off*

Increases the page yield

of the toner cartridge.

2.Sleep Time (000-240)

005Min*

Conserves power. 26

Main Menu Submenu Menu Selections Options Descriptions Page

208

1.General

Setup

(continued)

7.Tray Use 1.Copy Tray#1 Only

Tray#2 Only

MP Only

MP>T1>T2*

T1>T2>MP

(Tray#2 or T2

appears only if you

installed the optional

paper tray.)

Selects the tray that will

be used for Copy mode.

2.Fax Tray#1 Only

Tray#2 Only

MP Only

MP>T1>T2

T1>T2>MP*

(Tray#2 or T2

appears only if you

installed the optional

paper tray.)

Selects the tray that will

be used for Fax mode.

3.Print Tray#1 Only

Tray#2 Only

MP Only

MP>T1>T2*

T1>T2>MP

(Tray#2 or T2

appears only if you

installed the optional

paper tray.)

Selects the tray that will

be used for PC print.

8.LCD Contrast

— -nnnno+

-nnnon+

-nnonn+*

-nonnn+

-onnnn+

Adjusts the contrast of the

LCD.

9.Security 1.Setting Lock — Stops unauthorized users

from changing the

machine’s current

settings.

2.Function Lock — Can restrict selected

machine operation for up

to 25 individual users and

all other non-authorized

Public users.

0.Document Scan

1.Glass ScanSize

A4/Letter*

Legal/Folio

Adjusts the scan area of

the scanner glass to the

size of the document.

Main Menu Submenu Menu Selections Options Descriptions Page

Menu and features

209

1.General

Setup

(continued)

0.Document Scan

(continued)

2.Duplex Scan Long edge*

Short edge

Chooses the duplex

scanning format.

2.Fax

1.Setup Receive

(In Fax mode

only)

1.Ring Delay 00

04*

Sets the number of rings

before the machine

answers in Fax Only or

Fax/Tel mode.

2.F/T Ring Time 20 Secs*

30 Secs

40 Secs

70 Secs

Sets the pseudo/double-

ring time in Fax/Tel mode.

3.Easy Receive On*

Off

Receives fax messages

without pressing

Black Start or

Color Start.

4.Remote Codes On* (l51, #51)

Off

Allows you to answer all

calls at an extension or

external telephone and

use codes to turn the

machine on or off. You

can personalize these

codes.

5.Auto Reduction

On*

Off

Cuts the size of incoming

faxes.

6.Print Density -nnnno+

-nnnon+

-nnonn+*

-nonnn+

-onnnn+

Makes printouts darker or

lighter.

7.Polling RX — Sets up your machine to

poll another fax machine.

8.Fax Rx Stamp

(B&W only)

Off*

Prints the received time

and date on the top of the

received faxes.

9.Duplex

Off*

Prints received faxes on

both sides of the paper.

2.Setup Send

(In Fax mode

only)

1.Contrast Auto*

Light

Dark

Changes the lightness or

darkness of faxes you

send.

Main Menu Submenu Menu Selections Options Descriptions Page

210

2.Fax

(continued)

2.Setup Send

(In Fax mode

only)

(continued)

2.Fax Resolution

Standard*

Fine

S.Fine

(B&W only)

Photo

(B&W only)

Sets the default resolution

for outgoing faxes.

3.Delayed Fax

(B&W only)

— Sets the time of day in 24

hour format that the

delayed faxes will be sent.

4.Batch TX

(B&W only)

Off*

Combines delayed faxes

going to the same fax

number at the same time

of day into one

transmission.

5.Real Time TX Next Fax:On

Next Fax:Off

Off*

Sends a fax without using

the memory.

6.Polled TX On

Off*

Sets up your machine with

a document to be

retrieved by another fax

machine.

7.Coverpg Setup

(B&W only)

Next Fax:On

Next Fax:Off

Off*

Print Sample

Automatically sends a

cover page you have

programmed.

8.Coverpage Msg

(B&W only)

— Sets up your own

comments for the fax

cover page.

9.Overseas Mode On

Off*

If you are having difficulty

sending faxes overseas,

set this to on.

3.Set Quick-

Dial

1.One-Touch Dial

— Stores up to 40 One-

Touch Dial numbers, so

you can dial by pressing

one key (and Black Start

or Color Start).

2.Speed-Dial — Stores up to 300 Speed-

Dial numbers, so you can

dial by pressing only a few

keys (and Black Start or

Color Start).

3.Setup Groups — Sets up to 20 Group

numbers for

Broadcasting.

Main Menu Submenu Menu Selections Options Descriptions Page

Menu and features

211

2.Fax

(continued)

4.Report Setting

1.Transmission On

On+Image

Off*

Off+Image

Sets initial setup for

Transmission Verification

Report and Fax Journal.

2.Journal Period

Off

Every 50 Faxes*

Every 6 Hours

Every 12 Hours

Every 24 Hours

Every 2 Days

Every 7 Days

Sets the interval for

automatic printing of the

Fax Journal.

5.Remote Fax Opt

1.Fwd/Page/Store

(B&W only)

(Backup Print)

Off*

Fax Forward

Paging

Fax Storage

PC Fax Receive

Sets the machine to

forward fax messages, to

call your pager, to store

incoming faxes in the

memory (so you can

retrieve them while you

are away from your

machine), or to send faxes

to your PC.

If you choose

Fax Forward or PC Fax

Receive, you can turn on

the safety feature Backup

Print.

2.Remote Access ---l Sets your own code for

Remote Retrieval.

3.Print Fax — Prints incoming faxes

stored in the memory.

6.Remaining

Jobs

— — You can check which jobs

are in the memory and lets

you cancel scheduled

jobs.

0.Miscellaneous

1.Compatibility High*

Normal

Basic(for VoIP)

Adjusts the equalization

for transmission

difficulties.

VoIP service providers

offer fax support using

various standards. If you

regularly experience fax

transmission errors,

choose

Basic(for VoIP).

132

2.Distinctive Off*

Set

Uses the telephone

company’s Distinctive

Ring subscriber service to

with the machine.

Main Menu Submenu Menu Selections Options Descriptions Page

212

3.Copy 1.Quality — Auto*

Text

Photo

You can choose the Copy

resolution for your type of

document.

2.Brightness — -nnnno+

-nnnon+

-nnonn+*

-nonnn+

-onnnn+

Adjusts the brightness for

copies.

3.Contrast — -nnnno+

-nnnon+

-nnonn+*

-nonnn+

-onnnn+

Adjusts the contrast for

copies.

4.Color Adjust

1.Red -nnnno+

-nnnon+

-nnonn+*

-nonnn+

-onnnn+

Adjusts the red color for

copies.

2.Green -nnnno+

-nnnon+

-nnonn+*

-nonnn+

-onnnn+

Adjusts the green color for

copies.

3.Blue -nnnno+

-nnnon+

-nnonn+*

-nonnn+

-onnnn+

Adjusts the blue color for

copies.

4.Printer 1.Emulation — Auto*

HP LaserJet

BR-Script 3

Chooses the emulation

mode.

See

Software

User’s

Guide on

the

CD-ROM.

2.Print Options

1.Internal Font — Prints a list of the

machine’s internal fonts.

2.Configuration — Prints a list of the

machine’s printer settings.

3.Test Print — Prints a test page.

Main Menu Submenu Menu Selections Options Descriptions Page

Menu and features

213

4.Printer

(continued)

3.Duplex — Off*

On(Long Edge)

On(Short Edge)

Enables or disables

duplex printing. You can

also choose long edge or

short edge duplex

printing.

See

Software

User’s

Guide on

the

CD-ROM.

4.Output Color

— Auto*

Color

B&W

Chooses color or black &

white printed documents.

If you choose Auto, the

machine selects a

suitable option for the

document (color or B&W).

5.Reset Printer

1.Reset — Returns the PCL setting to

the default settings.

2.Exit —

6.Calibration

— Calibrate

Reset

Adjusts the color density

or returns the color

calibration to the factory

setting.

7.Auto Regist.

1.Registration 1.Start Adjust the print position of

each color automatically.

2.Exit

2.Frequency Low

Medium*

High

Off

Set the interval time you

want to carry out the auto

registration.

8.Manual Regist.

1.Print Chart — Print the chart to manually

check the registration of

the colors.

2.Set Regist. 1 Magenta Left

2 Cyan Left

3 Yellow Left

4 Magenta Center

5 Cyan Center

6 Yellow Center

7 Magenta Right

8 Cyan Right

9 Yellow Right

Sets the correction value

on the chart you printed

from Print Chart.

Main Menu Submenu Menu Selections Options Descriptions Page

214

5.USB Direct

I/F

1.Direct Print

1.Paper Size A4

Letter*

Legal

Executive

Folio

Sets the paper size when

printing directly from the

USB flash memory drive.

2.Media Type Thin

Plain*

Thick

Thicker

Recycled Paper

Sets the media type when

printing directly from the

USB flash memory drive.

3.Multiple Page 1in1*

2in1

4in1

9in1

16in1

25in1

1 in 2x2 pages

1 in 3x3 pages

1 in 4x4 pages

1 in 5x5 pages

Sets the page style when

printing multiple pages

directly from the USB

flash memory drive.

4.Orientation Portrait*

Landscape

Sets the page orientation

when printing directly from

the USB flash memory

drive.

5.Collate On*

Off

Enables or disables the

page collation when

printing directly from the

USB flash memory drive.

6.Print Quality Normal*

Fine

Sets the print quality

option when printing

directly from the USB

flash memory drive.

7.PDF Option Document*

Document&Markup

Document&Stamps

Sets the PDF option

whether to print

comments (Markup) or

stamps in the PDF file

along with the text.

8.Index Print Simple*

Details

Sets the index print

option, simple format or

details.

Main Menu Submenu Menu Selections Options Descriptions Page

Menu and features

215

5.USB Direct

I/F

(continued)

2.Scan to USB

1.Resolution Color 150 dpi*

Color 300 dpi

Color 600 dpi

B&W 200 dpi

B&W 200x100 dpi

Sets the resolution to

send the scanned data to

USB flash memory drive.

See

Software

User’s

Guide on

the

CD-ROM.

2.File Name — Enter the file name of the

scanned data.

3.PictBridge 1.Paper Size Letter*

Sets the paper size when

printing data from a

camera with using

PictBridge.

2.Orientation Letter

Then, you will

choose:

Portrait*

Landscape

Sets the page orientation

when printing data from a

camera using PictBridge.

If you choose the paper

size Letter, A4 or B5,

Portrait will be chosen. If

you choose A5, B6 or A6,

Landscape will be

chosen.

3.Date & Time On

Off*

Prints the date and time

the photo is being taken

on the photo.

4.File Name On

Off*

Prints the file name of the

data on the photo.

5.Print Quality Normal*

Fine

Sets the print quality

option when printing data

from a camera using

PictBridge.

6.Print

Reports

1.Transmission

1.View on LCD — You can view the

Transmission Verification

Report for your last 200

outgoing faxes and print

the last report.

2.Print Report —

2.Help List — — Prints the Help List so you

can see at-a-glance how

to quickly program your

machine.

Main Menu Submenu Menu Selections Options Descriptions Page

216

6.Print

Reports

(continued)

3.Tel Index

List

1.Numeric — Lists name and numbers

stored in the One-Touch

and Speed-Dial memory,

in numerical or

alphabetical order.

2.Alphabetic —

4.Fax Journal

— — Lists information about

your last 200 incoming

and outgoing faxes.

(TX means Transmit.

RX means Receive.)

5.User Settings

— — Lists your settings. 75

6.Network Config

— — Lists your Network

settings.

Main

Submenu Menu Selections Options Descriptions Page

7.LAN 1.Wired 1.TCP/IP 1.BOOT Method Auto*

Static

RARP

BOOTP

DHCP

Chooses the BOOT

method that best suits your

needs.

See

Network

User’s

Guide on

the

CD-ROM.

2.IP Address [000-255].

[000-255].

[000-255]

Enter the IP address.

3.Subnet Mask [000-255].

[000-255].

[000-255]

Enter the Subnet mask.

4.Gateway [000-255].

[000-255].

[000-255]

Enter the Gateway

address.

5.Node Name BRNXXXXXX Enter the Node name.

6.WINS Config Auto*

Static

Chooses the WINS

configuration mode.

7.WINS Server (Primary)

000.000.000.000

(Secondary)

000.000.000.000

Specifies the IP address of

the primary or secondary

WINS server.

Main Menu Submenu Menu Selections Options Descriptions Page

Menu and features

217

7.LAN

(continued)

1.Wired

(continued)

1.TCP/IP

(continued)

8.DNS Server (Primary)

000.000.000.000

(Secondary)

000.000.000.000

Specifies the IP address of

the primary or secondary

DNS server.

See

Network

User’s

Guide on

the

CD-ROM.

9.APIPA On*

Off

Automatically allocates the

IP address from the link-

local address range.

0.IPv6 On

Off*

Enable or Disable the IPv6

protocol. If you want to use

the IPv6 protocol, visit

http://solutions.brother.com

for more information.

2.Ethernet — Auto*

100B-FD

100B-HD

10B-FD

10B-HD

Chooses the Ethernet link

mode.

3.Set to

Default

1.Reset — Restore the wired network

setting to factory default.

2.Exit —

4.Wired Enable

On*

Off

Enable or Disable the

Wired LAN manually.

2.WLAN 1.TCP/IP 1.BOOT Method Auto*

Static

RARP

BOOTP

DHCP

Chooses the BOOT

method that best suits your

needs.

2.IP Address [000-255].

[000-255].

[000-255]

Enter the IP address.

3.Subnet Mask [000-255].

[000-255].

[000-255]

Enter the Subnet mask.

4.Gateway [000-255].

[000-255].

[000-255]

Enter the Gateway

address.

5.Node Name BRWXXXXXX Enter the Node name.

Main

Submenu Menu Selections Options Descriptions Page

218

7.LAN

(continued)

2.WLAN

(continued)

1.TCP/IP

(continued)

6.WINS Config Auto*

Static

Chooses the WINS

configuration mode.

See

Network

User’s

Guide on

the

CD-ROM.

7.WINS Server (Primary)

000.000.000.000

(Secondary)

000.000.000.000

Specifies the IP address of

the primary or secondary

WINS server.

8.DNS Server (Primary)

000.000.000.000

(Secondary)

000.000.000.000

Specifies the IP address of

the primary or secondary

DNS server.

9.APIPA On*

Off

Automatically allocates the

IP address from the link-

local address range.

0.IPv6 On

Off*

Enable or Disable the IPv6

protocol. If you want to use

the IPv6 protocol, visit

http://solutions.brother.com

for more information.

2.Setup Wizard

— — You can configure your

print server.

3.SecurEasy

Setup

— — You can configure the

wireless network easily.

4.WLAN Status

1.Status Active(11b)

Active(11g)

Wired LAN Active

WLAN OFF

Connection NG

You can see the current

wireless network status.

2.Signal Strong

Medium

Weak

None

You can see the current

wireless network signal

strength.

3.SSID — You can see the current

SSID.

4.Comm. Mode Ad-hoc

Infrastructure

You can see the current

Communication Mode.

5.Set to

Default

1.Reset — Restore the wireless

network setting to factory

default.

2.Exit —

6.WLAN Enable

— On

Off*

Enable or Disable the

wireless LAN manually.

Main

Submenu Menu Selections Options Descriptions Page

Menu and features

219

7.LAN

(continued)

3.Setup

IFAX

1.Setup Internet

1.Mail Address

— Enter the mail address. (Up

to 60 characters)

See

Network

User’s

Guide on

the

CD-ROM.

2.SMTP Server Name?

(up to 64 characters)

IP Address?

[000-255].

[000-255]

Enter the SMTP server

address.

3.SMTP Port [00001-65535] Enter the POP3 port

number.

4.Auth. for SMTP

None*

SMTP-AUTH

POP bef.SMTP

Selects the security

method for E-mail

notification.

5.POP3 Server Name?

(up to 30 characters)

IP Address?

[000-255].

[000-255]

Enter the POP3 server

address.

6.POP3 Port [00001-65535] Enter the POP3 port

number.

7.Mailbox Name

— Enter the mail box name.

(Up to 32 characters)

8.Mailbox Pwd — Enter the password to login

to the POP3 server.

(Up to 32 characters)

9.APOP On

Off*

Enables or disables APOP.

2.Setup Mail

1.Auto Polling

On*

Off

Automatically checks the

POP3 server for new

messages.

2.Poll Frequency

10 Min

Sets the interval for checking for

new messages on the POP3

server.

3.Header All

Subject+From+To

None*

Selects the contents of the

mail header to be printed.

4.Del Error Mail

On*

Off

Deletes error mails

automatically.

5.Notification

MDN

Off*

Receives notification

messages.

3.Setup Mail

1.Sender Subject

— Displays the subject that is

attached to the Internet

Fax data.

Main

Submenu Menu Selections Options Descriptions Page

220

7.LAN

(continued)

3.Setup

IFAX

(continued)

3.Setup Mail

(continued)

2.Size Limit On

Off*

Limits the size of E-mail

documents.

See

Network

User’s

Guide on

the

CD-ROM.

3.Notification

Off*

Sends notification

messages.

4.Setup Relay

1.Rly Broadcast

Off*

Relays a document to

another fax machine.

2.Relay Domain

Relay Registers the Domain

name.

3.Relay Report

Off*

Prints the Relay Broadcast

Report.

4.Scan to

E-mail

—

Color 150 dpi

Color 300 dpi

Color 600 dpi

B&W 200 dpi

B&W 200x100 dpi

(If you chose color

option)

PDF*

JPEG

Chooses the file format to

send the scanned data via

e-mail.

(If you chose

B&W option)

PDF*

TIFF

5.Scan to

FTP

—

Color 150 dpi

Color 300 dpi

Color 600 dpi

B&W 200 dpi

B&W 200x100 dpi

(If you chose color

option)

PDF*

JPEG

Chooses the file format to

send the scanned data via

FTP.

(If you chose

B&W option)

PDF*

TIFF

6.Fax to

Server

—— On

Off*

You can store a

prefix/suffix address in the

machine and can send a

document from a fax server

system.

7.Time Zone

—— UTC XXX:XX Sets the time zone for your

country.

0.Factory

Reset

1.Reset — 1.Yes

2.No

Restores all network

settings to factory default.

2.Exit ——

Main

Submenu Menu Selections Options Descriptions Page

Menu and features

221

Main Menu Submenu Menu Selections Options Descriptions Page

8.Machine

Info.

1.Serial No. — — You can check the serial

number of your machine.

202

2.Page Counter

— Total

Fax/List

Copy

You can check the

number of total pages the

machine has printed

during its life.

202

3.Parts Life 1.Drum

2.Belt Unit

3.PF Kit MP

4.PF Kit 1

5.PF Kit 2

6.Fuser

7.Laser

— You can check the

percentage of a machine

part’s life that remains

available.

PF Kit 2 appears only

when the optional

LT-100CL tray is installed.

203

4.Reset Menu — Drum

Belt Unit

PF Kit MP

PF Kit 1

PF Kit 2

Resets the machine part’s

life counter. Appears

when you replace the

machine part.

PF Kit 2 appears only

when the optional

LT-100CL tray is installed.

177

183

0.Initial

Setup

1.Receive Mode

— Fax Only*

Fax/Tel

External TAD

Manual

Chooses the receive

mode that best suits your

needs.

2.Date & Time

— — Puts the date and time on

the LCD and in headings

of faxes you send.

See

Quick

Setup

Guide.

3.Station ID — Fax:

Tel:

Name:

Sets your name and fax

number to appear on each

page you fax.

4.Tone/Pulse

(in Canada)

— Tone*

Pulse

Chooses the dialing

mode.

4.Dial Tone

(in USA)

5.Dial Tone

(in Canada)

— Detection

No Detection*

You can shorten the dial

tone detect pause.

132

5.Dial Prefix

(in USA)

6.Dial Prefix

(in Canada)

— On

Off*

Sets a prefix number that

will always be added

before the fax number

every time you dial.

0.Local Language

(in Canada)

— English*

French

Allows you to change the

LCD language for your

country.

See

Quick

Setup

Guide.

222

Entering text D

When setting certain menu selections, such as the Station ID, you will need to type text

characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have

printed letters because they are used for special characters.

Press the appropriate dial pad key the required number of times to access the characters below:

 For setting an E-mail address, Scan to FTP menu options, and Setup IFAX menu options

(Menu, 7, 3)

 For setting other menu selections

Inserting spaces

To enter a space in a fax number, press c once between numbers. To enter a space in a name,

press c twice between characters.

Making corrections

If you entered a letter incorrectly and want to change it, press d to move the cursor to the incorrect

character, and then press Clear/Back.

Repeating letters

To enter a character on the same key as the previous character, press c to move the cursor right

before pressing the key again.

Press

Key

one

time

two

times

three

times

four

times

five

times

six

times

seven

times

eight

times

1 @. /1@./1

2 abcABC2a

3 de fDEF3d

4 gh iGHI 4g

5 jklJKL5j

6 mn oMNO6m

7 pqr sPQRS

8 tuvTUV8t

9 wx y zWXYZ

Press

Key

one

time

two

times

three

times

four

times

2 ABC2

3 DEF3

4 GH I 4

5 JKL5

6 MNO6

7 PQRS

8 TUV8

9 WXYZ

Menu and features

223

Special characters and symbols

Press l, # or 0, then press d or c to move the cursor to the symbol or character you want.

Press OK to choose it. The symbols and characters below will appear depending on your menu

selection.

Press l for (space) ! " # $ % & ' ( ) l + , - . / m

Press # for : ; < = > ? @ [ ] ^ _ ¥ ˜ ‘ | { }

Press 0 for Á À Ã Â Ç É È Ê Ë Í Î Ï Ó Õ Ô Ö Œ Ú Ù Û 0

224

General E

Specifications E

Memory Capacity 128 MB

ADF (automatic document

feeder)

Up to 50 pages (Staggered) [20 lb (80 g/m

)]

Duplex, up to Letter size

Recommended Environment for Best Results:

Temperature: 68° F to 86° F (20 to 30° C)

Humidity: 50% - 70%

Paper: Xerox 4200 (20 lb/Letter)

Paper Tray

250 Sheets [20 lb (80 g/m

)]

Paper Tray 2 (option)

500 Sheets [20 lb (80 g/m

)]

Printer Type Laser

Print Method Electrophotography by semiconductor laser beam scanning

LCD (liquid crystal display) 22 characters × 5 lines

Power Source 110-120 V AC 50/60 Hz

Power Consumption Peak: Average 1200 W

Copying: Average 515 W

Sleep: Average 38 W

Standby: Average 100 W

Dimensions

20.9 in

(530 mm)

20.5 in

(520 mm)

21.2 in

(539 mm)

Weight Without Drum/Toner Unit: 73.2 lb (33.3 kg)

Specifications

225

Noise level Sound power

Operating (Copying): LWAd = 6.9 Bell

Standby: LWAd = 4.4 Bell

Sound pressure

Operating (Copying): LpAm = 54.5 dBA

Standby: LpAm = 30 dBA

Temperature Operating: 50° F to 90.5° F (10 to 32.5° C)

Storage: 41° F to 95° F (5 to 35° C)

Humidity Operating: 20 to 80% (without condensation)

Storage: 10 to 90% (without condensation)

226

Print media E

Paper Input Paper Tray

 Paper Type: Plain paper, Thin paper or Recycled paper

 Paper Size: Letter, A4, B5 (ISO), A5, B6 (ISO), A6,

Executive, Legal and Folio

 Paper Weight: 16 to 28 lb (60 to 105 g/m

)

 Maximum paper tray capacity: Up to 250 sheets of 20 lb (80 g/m

) plain

paper

Multi-purpose tray (MP tray)

 Paper Type: Plain paper, Thin paper, Thick paper,

Recycled paper, Bond paper, Envelopes or

Labels

 Paper Size: Width: 2.75 to 8.5 in. (69.9 to 215.9 mm)

Length: 4.57 to 16 in. (116.0 to 406.4 mm)

 Paper Weight:

16 to 43 lb (60 to 163 g/m

)

 Maximum paper tray capacity: Up to 50 sheets of 20 lb (80 g/m

) plain

paper

Up to 3 envelopes

Paper Tray 2 (option)

 Paper Type: Plain paper, Thin paper or Recycled paper

 Paper Size: Letter, A4, B5 (ISO), A5, B6 (ISO),

Executive, Legal and Folio

 Paper Weight: 16 to 28 lb (60 to 105 g/m

)

 Maximum paper tray capacity: Up to 500 sheets of 20 lb (80 g/m

) plain

paper

Paper Output Up to 150 sheets (face down print delivery to the output paper tray)

Duplex  Paper Size Letter, Legal and Folio

 Manual Duplex Yes

 Automatic Duplex Yes

Specifications

227

Fax E

‘Pages’ refers to the ‘Brother Standard Chart No. 1’ (a typical business letter, Standard resolution, JBIG code).

Specifications and printed materials are subject to change without prior notice.

‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, JBIG code). Specifications

and printed materials are subject to change without prior notice.

Compatibility ITU-T Group 3

Duplex Fax (Receive) Yes

Coding System MH/MR/MMR/JBIG/JPEG

Modem Speed Automatic Fallback: 33,600 bps

Single-Sided Document Size ADF Width: 5.8 to 8.5 in. (147.3 to 215.9 mm)

ADF Height: 5.8 to 14 in. (147.3 to 356 mm)

Scanner Glass Width: Max. 8.5 in. (215.9 mm)

Scanner Glass Height: Max. 14 in. (355.6 mm)

2-Sided (Duplex) Document

Size

ADF Width: 5.8 to 8.5 in. (147.3 to 215.9 mm)

ADF Height: 5.8 to 11.7 in. (147.3 to 297.0 mm)

Scanning Width Max. 8.2 in. (208 mm)

Printing Width Max. 8.2 in. (208 mm)

Gray Scale 256 levels

Polling Types Standard, Sequential

Contrast Control Automatic/Light/Dark (manual setting)

Resolution Horizontal: 203 dot/inch (8 dot/mm)

Vertical

 Standard: 98 line/in. (3.85 line/mm) (Black)

196 line/in. (7.7 line/mm) (Color)

 Fine: 196 line/in. (7.7 line/mm) (Black)

196 line/in. (7.7 line/mm) (Color)

 Photo: 196 line/in. (7.7 line/mm) (Black)

 Superfine: 392 line/in. (15.4 line/mm) (Black)

One-Touch Dial 40 (20 × 2)

Speed-Dial 300 stations

Groups Up to 20

Broadcasting 390 stations (B&W only)

Automatic Redial Yes,1 time after 5 minutes

Auto Answer 0, 1, 2, 3 or 4 rings

Communication Source Public switched telephone network

Memory Transmission

Up to 500

/400

pages

Out of Paper Reception

Up to 500

/400

pages

228

Copy E

The copy speed may change depending on the type of document you copy.

From the standard paper tray and optional paper tray.

When making a B&W copy from the scanner glass in text quality mode at the 25 to 150% ratio.

First copy out time may change if the machine is calibrating or registering itself.

First copy out time may vary due to scanner lamp warm up time.

Copy Speed

Up to 17 pages/minute (Letter size) (Black)

Up to 17 pages/minute (Letter size) (Color)

Copy Speed for Duplex

Copying

Up to 7 sides/minute (3.5 sheet/minute) (Letter size) (Black)

Up to 7 sides/minute (3.5 sheet/minute) (Letter size) (Color)

Color/Monochrome Yes/Yes

Single-Sided Document Size ADF Width: 5.8 to 8.5 in. (148 to 215.9 mm)

ADF Height: 5.8 to 14 in. (148 to 355.6 mm)

Scanner Glass Width: Max. 8.5 in. (215.9 mm)

Scanner Glass Height: Max. 14 in. (355.6 mm)

Copy Width: Max. 8.26 in. (210 mm)

2-Sided (Duplex) Document

Size

ADF Width: 5.8 to 8.5 in. (147.3 to 215.9 mm)

ADF Height: 5.8 to 11.7 in. (147.3 to 297.0 mm)

Multiple Copies Stacks or Sorts up to 99 pages

Reduce/Enlarge 25% to 400% (in increments of 1%)

Resolution

Up to 1200 × 600 dpi

First Copy Out Time

Approx. 21 seconds (Black)

Approx. 23 seconds (Color)

Specifications

229

Scan E

Maximum 1200 × 1200 dpi scanning with the WIA driver in Windows

XP/Windows Vista

(resolution up to 19200 ×

19200 dpi can be chosen by using the Brother scanner utility)

When using the scanner glass

When using the ADF

Color/Monochrome Yes/Yes

Duplex Scanning Yes

TWAIN Compliant

Yes (Windows

2000 Professional/XP/

XP Professional x64 Edition/Windows Vista

)

Mac OS

X 10.2.4 or greater

WIA Compliant

Yes (Windows

XP/Windows Vista

)

Color Depth 24 bit color

Resolution

Up to 19200 × 19200 dpi (interpolated)

Up to 1200 × 2400 dpi (optical)

Up to 1200 x 600 dpi (optical)

Single-Sided Document Size ADF Width: 5.8 to 8.5 in. (148.0 to 215.9 mm)

ADF Height: 5.8 to 14 in. (148.0 to 355.6 mm)

Scanner Glass Width: Max. 8.5 in. (215.9 mm)

Scanner Glass Height: Max. 14 in. (355.6 mm)

Scanning Width Max. 8.26 in. (210 mm)

2-Sided (Duplex) Document

Size

ADF Width: 5.8 to 8.5 in. (148.0 to 215.9 mm)

ADF Height: 5.8 to 11.7 in. (148.0 to 297.0 mm)

Gray Scale 256 levels

230

Print E

The printing speed may change depending on the type of document you print.

From the standard paper tray and optional paper tray.

First print out time may change if the machine is calibrating or registering itself.

Interfaces E

Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB

1.1 interface.

Third party USB ports are not supported.

Emulations PCL6

BR-Script (PostScript

) Level 3

Printer Driver

Host-Based Driver for Windows

2000 Professional/

XP/XP Professional x64 Edition/Windows Vista

Windows Server

2003 (print only via network)

BR-Script (PPD file) for Windows

2000 Professional/

XP/XP Professional x64 Edition/Windows Vista

Macintosh

Printer Driver for Mac OS

X 10.2.4 or greater

BR-Script (PPD file) for Mac OS

X 10.2.4 or greater

Resolution 600 × 600 dpi, 2400 dpi (2400 × 600 dpi)

Print Speed

Up to 21 pages/minute (Letter size) (Black)

Up to 21 pages/minute (Letter size) (Color)

Print Speed for

Duplex Printing

Up to 7 sides/minute (3.5 pages) (Black)

Up to 7 sides/minute (3.5 pages) (Color)

First Print Out Time

Less than 16 seconds (Black)

Less than 17 seconds (Color)

USB

Use a USB 2.0 interface cable that is no longer than 6 feet (2.0 m).

LAN cable Use an Ethernet UTP cable category 5 or greater.

Wireless LAN Your machine supports IEEE 802.11b/g wireless communication with

your wireless LAN using Infrastructure mode or a wireless Peer-to-

Peer connection in Ad-hoc mode.

Specifications

231

PictBridge E

Direct print feature E

JBIG2 image files, JPEG2000 image files and layered files are not supported.

Compatibility Supports the Camera & Imaging Products Association PictBridge

standard CIPA DC-001.

Visit http://www.cipa.jp/pictbridge

for more information.

Interface USB direct interface

Compatibility

PDF version 1.6

, JPEG, Exif + JPEG, PRN (created by

MFC-9840CDW printer driver), TIFF (scanned by all Brother MFC or

DCP models), PostScript

3™ (created by MFC-9840CDW

BR-Script 3 printer driver).

232

Computer requirements E

For WIA, 1200x1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi.

Third party USB ports are not supported.

PC Fax supports black and white only.

PaperPort™ 11SE supports Microsoft

SP4 or higher for Windows

2000 and SP2 or higher for XP.

Minimum System Requirements and Supported PC Software Functions

Computer Platform &

Operating System

Version

Supported

Software

Functions

Interface

Processor

Minimum Speed

Minimum

RAM

Recommended

RAM

Available Hard

Disk Space

For

Drivers

For

Applications

Windows

Operating

System

Windows

2000

Professional

Printing,

PC Fax

Scanning

USB,

Ethernet,

Wireless

802.11 b/g

Intel

Pentium

or AMD

equivalent

64 MB 256 MB 150 MB 310 MB

Windows

Home

Windows

Professional

128 MB

Windows

Professional

x64 Edition

AMD Opteron

™

AMD Athlon

™

Intel

Xeon

with

Intel

EM64T

Intel

Pentium

with Intel

EM64T

or AMD equivalent

256 MB 512 MB

Windows

Vista

®1

Intel

Pentium

or equivalent

64-bit supported

CPU

512 MB 1 GB 500 MB 500 MB

Windows

Server

2003

Printing Ethernet,

Wireless

802.11 b/g

Intel

Pentium

III or AMD

equivalent

256 MB 512 MB 50MB

Not

Available

Windows

Server

2003 x64

Edition

AMD Opteron

™

AMD Athlon

™

Intel

Xeon

with

Intel

EM64T

Intel

Pentium

with Intel

EM64T

or AMD equivalent

Macintosh

Operating

System

Mac OS

10.2.4 or

greater

Printing,

PC Fax

send

Scanning

USB

Ethernet,

Wireless

802.11 b/g

PowerPC G4/G5,

Intel

Core

™

Solo/Duo, PowerPC

G3 350MHz

128 MB 160 MB 80 MB 400 MB

Specifications

233

Consumable items E

Approx. yields based on 5% page coverage (Letter).

Drum yield is approximate, and may vary by type of use.

When printing on Letter size paper

When printing on Letter size paper at 5% print coverage for CMYK each

Toner Cartridge Life Standard Toner Cartridges:

TN-110BK (Black):

2,500 pages

TN-110C, TN-110M, TN-110Y

(Cyan, Magenta, Yellow):

1,500 pages

High-Yield Toner Cartridges:

TN-115BK (Black):

5,000 pages

TN-115C, TN-115M, TN-115Y

(Cyan, Magenta, Yellow):

4,000 pages

Drum Unit Life Expectancy DR-110CL:

Approx. 17,000 pages

Belt Unit BU-100CL:

Approx. 50,000 pages

Waste Toner Box WT-100CL:

Approx. 20,000 pages

234

Ethernet wired network E

PC Fax Send for Mac

Printing only for Windows Server

2003

Mac OS

X 10.2.4 or greater (mDNS)

BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com

Network board

model name

NC-6500h

LAN You can connect your machine to a network for Network Printing,

Network Scanning, PC Fax and Remote Setup.

Support for

Windows

2000 Professional, Windows

XP,

Windows

XP Professional x64 Edition, Windows Vista

, Windows

Server

2003 and Windows Server

2003 x64 Edition

Mac OS

X 10.2.4 or greater

Protocols TCP/IP for IPv4: ARP, RARP, BOOTP, DHCP, APIPA (Auto IP),

WINS, NetBIOS name resolution, DNS resolver,

mDNS, LPR/LPD, Custom Raw Port/Port9100, IPP,

IPPS, FTP server, SSL/TLS, POP before SMTP,

SMTP-AUTH, Telnet, SNMPv1,

HTTP/HTTPS server, TFTP client and server,

SMTP client, APOP, LLTD responder,

Raw Port (PC scanner), FTP client, LDAP, POP3

TCP/IP for IPv6: (Turned off as default) NDP, RA, DNS, mDNS,

LPR/LPD, Custom Raw Port/Port9100, IPP, IPPS,

FTP server, SSL/TLS, POP before SMTP,

SMTP-AUTH, Telnet, SNMPv1,

HTTP/HTTPS server, TFTP client and server,

SMTP client, APOP, LLTD responder,

Raw Port (PC scanner), LDAP, POP3

Network type Ethernet 10/100 BASE-TX Auto Negotiation (Wired LAN)

Management

utilities

BRAdmin Light for Windows

2000 Professional, Windows

XP,

Windows

XP Professional x64 Edition, Windows Vista

, Windows

Server

2003, Windows Server

2003 x64 Edition and Mac OS

10.2.4 or greater

BRAdmin Professional for Windows

2000 Professional, Windows

XP, Windows

XP Professional x64 Edition, Windows Vista

Windows Server

2003 and Windows Server

2003 x64 Edition

Web BRAdmin for Windows

2000 Professional, Windows

XP,

Windows

XP Professional x64 Edition, Windows Vista

, Windows

Server

2003 and Windows Server

2003 x64 Edition

Client computers with a web browser supporting Java™.

Specifications

235

Ethernet wireless network E

PC Fax Send for Mac

Only printing for Windows Server

2003

Mac OS

X 10.2.4 or greater (mDNS)

BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com.

Network board

model name

NC-7300w

LAN You can connect your machine to a network for Network Printing,

Network Scanning, PC Fax and Remote Setup

Support for

Windows

2000 Professional, Windows

XP,

Windows

XP Professional x64 Edition, Windows Vista

, Windows

Server

2003 and Windows Server

2003 x64 Edition

Mac OS

X 10.2.4 or greater

Protocols TCP/IP for IPv4: ARP, RARP, BOOTP, DHCP, APIPA (Auto IP),

WINS, NetBIOS name resolution, DNS resolver,

mDNS, LPR/LPD, Custom Raw Port/Port9100, IPP,

IPPS, FTP server, SSL/TLS, POP before SMTP,

SMTP-AUTH, Telnet, SNMPv1,

HTTP/HTTPS server, TFTP client and server,

SMTP client, APOP, LLTD responder,

Raw Port (PC scanner), FTP client, LDAP, POP3

TCP/IP for IPv6 (Turned off as default) NDP, RA, DNS, mDNS,

LPR/LPD, Custom Raw Port/Port9100, IPP, IPPS,

FTP server, SSL/TLS, POP before SMTP,

SMTP-AUTH, Telnet, SNMPv1,

HTTP/HTTPS server, TFTP client and server,

SMTP client, APOP, LLTD responder,

Raw Port (PC scanner), LDAP, POP3

Network type IEEE 802.11 b/g (Wireless LAN)

Management

utilities

BRAdmin Light for Windows

2000 Professional, Windows

XP,

Windows

XP Professional x64 Edition, Windows Vista

, Windows

Server

2003, Windows Server

2003 x64 Edition and Mac OS

10.2.4 or greater

BRAdmin Professional for Windows

2000 Professional, Windows

XP, Windows

XP Professional x64 Edition, Windows Vista

, Windows

Server

2003 and Windows Server

2003 x64 Edition

Web BRAdmin for Windows

2000 Professional, Windows

XP,

Windows

XP Professional x64 Edition, Windows Vista

, Windows

Server

2003 and Windows Server

2003 x64 Edition

Client computers with a web browser supporting Java™.

236

Authentication and encryption for wireless users only E

Authentication method E

The Brother machine supports the following methods:

 Open system

Wireless devices are allowed to access the network without any authentication.

 Shared key

A secret pre-determined key is shared by all devices that will access the wireless network. The

Brother machine uses the WEP keys as the pre-determined key.

 WPA-PSK/WPA2-PSK

Enables a Wi-FI

Protected Access Pre-Shared Key (WPA-PSK/WPA2-PSK), which enables

the Brother wireless machine to associate with access points using TKIP for WPA-PSK or AES

for WPA-PSK and WPA2-PSK (WPA-Personal).

 LEAP

Cisco

LEAP (Light Extensible Authentication Protocol) has been developed by Cisco

Systems, Inc. and enables the Brother wireless product to associate with access points using

CKIP and CMIC encryptions.

Encryption methods E

Encryption is used to secure the data that is sent over the wireless network. The Brother machine

supports the following encryption methods:

 WEP

By using WEP (Wired Equivalent Privacy), the data is transmitted and received with a secure

key.

 TKIP

TKIP (Temporal Key Integrity Protocol) provides per-packet key mixing a message integrity

check and re-keying mechanism.

 AES

AES (Advanced Encryption Standard) is Wi-Fi

authorized strong encryption standard.

 CKIP

The original Key Integrity Protocol for LEAP by Cisco Systems, Inc.

 CMIC

CMIC (Cisco Message Integrity Check) is the message integrity check mechanism for LEAP

by Cisco Systems, Inc.

Specifications

237

Network key E

There are some rules for each security method:

 Open system/Shared key with WEP

This key is a 64-bit or 128-bit value that must be entered in an ASCII or hexadecimal format.

• 64 (40) bit ASCII:

Uses 5 text characters. e.g.“WSLAN” (this is case sensitive).

• 64 (40) bit hexadecimal:

Uses 10 digits of hexadecimal data. e.g.“71f2234aba”

• 128 (104) bit ASCII:

Uses 13 text characters. e.g.“Wirelesscomms” (this is case sensitive)

• 128 (104) bit hexadecimal:

Uses 26 digits of hexadecimal data. e.g.“71f2234ab56cd709e5412aa2ba”

 WPA-PSK/WPA2-PSK and TKIP or AES

Uses a Pre-Shared Key (PSK) that is 8 or more characters in length, up to a maximum of 63

characters.

 LEAP

Uses User ID and Password.

• User ID: less than 64 characters in length.

• Password: less than 32 characters in length.

Wi-Fi Alliance certification E

This wireless Ethernet multi-function print server is a Wi-Fi certified IEEE 802.11b/802.11g

product by the Wi-Fi Alliance. The Wi-Fi Alliance certification ensures the interoperability of other

wireless LAN products based on the IEEE 802.11 specification. For more information on the Wi-Fi

Alliance and other Wi-Fi certified products, visit http://www.wi-fi.org

238

This is a comprehensive list of features and terms that appear in Brother manuals. Availability of

these features depends on the model you purchased.

Glossary F

ADF (automatic document feeder)

The document can be placed in the ADF

and scanned one page at a time

automatically.

Auto Reduction

Reduces the size of incoming faxes.

Automatic fax transmission

Sending a fax without picking up the

handset of the external telephone or

pressing Hook.

Automatic Redial

A feature that enables your machine to

redial the last fax number after five

minutes if the fax did not go through

because the line was busy.

Backup Print

Your machine prints a copy of every fax

that is received and stored in memory.This

is a safety feature so you will not lose

messages during a power failure.

Batch Transmission

As a cost saving feature, all delayed faxes

to the same fax number will be sent as one

transmission.

Beeper Volume

Volume setting for the beep when you

press a key or make an error.

Broadcasting

The ability to send the same fax message

to more than one location.

Cancel Job

Cancels a programmed print job and

clears the machine’s memory.

CNG tones

The special tones (beeps) sent by fax

machines during automatic transmission

to tell the receiving machine that a fax

machine is calling.

Coding method

Method of coding the information

contained in the document. All fax

machines must use a minimum standard

of Modified Huffman (MH). Your machine

is capable of greater compression

methods, Modified Read (MR), Modified

Modified Read (MMR), JBIG and JPEG, if

the receiving machine has the same

capability.

Communication error (or Comm. Error)

An error during fax sending or receiving,

usually caused by line noise or static.

Compatibility group

The ability of one fax unit to communicate

with another. Compatibility is assured

between ITU-T Groups.

Contrast

Setting to compensate for dark or light

documents, by making faxes or copies of

dark documents lighter and light

documents darker.

Delayed Fax

Sends your fax at a specified later time

that day.

Distinctive Ring

A subscriber service purchased from the

telephone company that gives you

another telephone number on an existing

telephone line. The Brother machine uses

the new number to simulate a dedicated

fax line.

Dual Access

Your machine can scan outgoing faxes or

scheduled jobs into memory at the same

time it is sending a fax or receiving or

printing an incoming fax.

Glossary

239

Easy Receive

Enables your machine to respond to CNG

tones if you interrupt a fax call by

answering it.

ECM (Error Correction Mode)

Detects errors during fax transmission

and resends the pages of the fax that had

an error.

Extension telephone

A telephone on the fax number that is

plugged into a separate telephone wall

jack.

External telephone

A telephone that is plugged into the EXT

jack of your machine.

F/T Ring Time

The length of time that the Brother

machine pseudo/double-rings (when the

Receive Mode setting is Fax/Tel) to notify

you to pick up a voice call that it answered.

Fax Forwarding

Sends a fax received into the memory to

another pre-programmed fax number.

Fax Journal

Lists information about the last 200

incoming and outgoing faxes. TX means

Transmit. RX means Receive.

Fax Receive Code

Press this code (l 5 1) when you answer

a fax call on an extension or external

telephone.

Fax Storage

You can store faxes in the memory.

Fax tones

The signals sent by sending and receiving

fax machines while communicating

information.

Fax/Tel

You can receive faxes and telephone

calls. Do not use this mode if you are

using a telephone answering device

(TAD).

Fine resolution

Fine resolution is 203 × 196 dpi. It is used

for small print and graphs.

Gray scale

The shades of gray available for copying

and faxing photographs.

Group number

A combination of One-Touch and Speed-

Dial numbers that are stored on a One-

Touch key or in a Speed-Dial location for

Broadcasting.

Help list

A printout of the complete Menu table that

you can use to program your machine

when you do not have the User’s Guide

with you.

Journal Period

The pre-programmed time period

between automatically printed Fax

Journal Reports. You can print the Fax

Journal on demand without interrupting

the cycle.

LCD (liquid crystal display)

The display screen on the machine that

shows interactive messages during On-

Screen Programming and shows the date

and time when the machine is idle.

Manual fax

When you lift the handset of your external

telephone or press Hook so you can hear

the receiving fax machine answer before

you press Black Start or Color Start to

begin transmission.

Menu mode

Programming mode for changing your

machine’s settings.

OCR (optical character recognition)

The bundled ScanSoft™

PaperPort™ 11SE with OCR or Presto!

PageManager

software application

converts an image of text to text you can

edit.

240

One-Touch

Keys on the machine’s control panel

where you can store numbers for easy

dialing. You can store a second number

on each key if you press Shift and the

One-Touch key together.

Out of Paper Reception

Receives faxes into the machine’s

memory when the machine is out of paper.

Overseas Mode

Makes temporary changes to the fax

tones to accommodate noise and static on

overseas telephone lines.

Paging

This feature enables your machine to call

your pager when a fax is received into its

memory.

Pause

Allows you to place a 3.5 second delay in

the dialing sequence stored on One-

Touch keys and Speed-Dial numbers.

Press Redial/Pause as many times as

needed for longer pauses.

PictBridge

Allows you to print photos directly from

your PictBridge compatible digital camera

at high resolution for photo quality printing.

Polling

The process of a fax machine calling

another fax machine to retrieve waiting fax

messages.

Pulse (Canada only)

A form of rotary dialing on a telephone

line.

Quick Dial List

A listing of names and numbers stored in

One-Touch and Speed-Dial memory, in

numerical order.

Real Time Transmission

When memory is full, you can send faxes

in real time.

Remaining jobs

You can check which programmed fax

jobs are waiting in the memory and cancel

the jobs individually.

Remote Access Code

Your own four-digit code (– – –l) that

allows you to call and access your

machine from a remote location.

Remote Retrieval Access

The ability to access your machine

remotely from a touch tone telephone.

Resolution

The number of vertical and horizontal lines

per inch.

Ring Delay

The number of rings before the machine

answers in Fax Only and Fax/Tel

modes.

Ring Volume

Volume setting for the machine’s ring.

Scanning

The process of sending an electronic

image of a paper document into your

computer.

An electronic, alphabetical listing of stored

One-Touch, Speed-Dial and Group

numbers.

Speed-Dial

A pre-programmed number for easy

dialing. You must hold down Shift as you

press Search/Speed Dial, then enter the

three-digit Speed-Dial location and press

Black Start or Color Start to begin the

dialing process.

Station ID

The stored information that appears on

the top of faxed pages. It includes the

sender’s name and fax number.

TAD (telephone answering device)

You can connect an external device or

answering machine to the EXT. jack of

your machine.

Glossary

241

Telephone Answer Code

(Fax/Tel mode only)

When the machine answers a voice call, it

pseudo/double-rings. You can pick up at

an extension telephone by pressing this

code (# 5 1).

Temporary settings

You can select certain options for each fax

transmission and copy without changing

the default settings.

Tone

A form of dialing on the telephone line

used for Touch Tone telephones.

Transmission

The process of sending faxes over the

telephone lines from your machine to the

receiving fax machine.

Transmission Verification Report

A report for each transmission, that shows

its date, time and number.

User Settings List

A printed report that shows the current

settings of the machine.

Index

242

Accessories and supplies ......................... iii

ADF (automatic document feeder)

...........34

using

.....................................................20

Answering machine (TAD)

connecting

.............................................54

Apple

Macintosh

See Software User’s Guide on the

CD-ROM.

Automatic

fax receive

.............................................45

easy receive

.......................................47

fax redial

...............................................59

Belt unit ..................................................183

Broadcasting

............................................36

canceling

...............................................37

setting up groups for

.............................63

Brother

accessories and supplies

....................... iii

Brother numbers

......................................i

Customer Service

................................... ii

FAQs (frequently asked questions)

..........i

product support

.......................................ii

service centers

........................................ ii

warranties

.................................... iv, v, vii

Canceling

broadcast in process

.............................37

fax jobs in memory

................................42

jobs awaiting redial

...............................42

print jobs

.................................................8

remote fax options

................................68

Cleaning

corona wire

.........................................158

drum unit

.............................................161

laser scanner window

.........................154

scanner

...............................................153

Connecting

external TAD (answering machine)

.......53

external telephone

................................57

two-line external TAD or telephone

.......55

Consumable items

.................................169

Control panel overview

.............................. 6

ControlCenter2 (for Macintosh

)

See Software User’s Guide on the

CD-ROM.

ControlCenter3 (for Windows

)

See Software User’s Guide on the

CD-ROM.

Copy

brightness

............................................. 83

color saturation

..................................... 84

contrast

.......................................7, 78, 84

duplex

.........................................7, 81, 82

Enlarge/Reduce key

............................. 79

enter copy mode

................................... 78

keys

..................................................7, 79

multiple

................................................. 78

N in 1 (page layout)

..........................7, 80

out of memory

...................................... 85

quality

...............................................7, 79

single

.................................................... 78

sort (ADF only)

.................................7, 83

temporary settings

................................ 79

tray selection

....................................7, 85

using ADF

.................................20, 81, 83

using scanner glass

..................21, 80, 81

Cordless telephone (non-Brother)

........... 57

Cover page

.............................................. 38

custom comments

................................ 38

for all faxes

........................................... 39

for next fax only

.................................... 38

printed form

.......................................... 39

Custom Ringing

....................................... 51

Data Ident-A-Call ..................................... 51

Delayed batch transmission

.................... 42

Dialing

a pause

................................................. 60

access codes and credit card

numbers

............................................... 64

automatic fax redial

.............................. 59

groups (broadcasting)

.......................... 36

manual

.................................................. 58

one-touch

............................................. 58

speed-dial

............................................. 58

using the Search key

............................ 59

243

Direct

Direct key

................................................8

Direct print

................................................91

Direct key

......................................... 8, 92

specification

........................................231

Distinctive ring

..........................................51

setting ring pattern

................................52

turning off

..............................................53

Document

how to load

...........................................20

ADF

....................................................20

scanner glass

.....................................21

jam

......................................................140

Drum unit

checking (remaining life)

.....................203

cleaning

..................................... 158, 161

replacing

.............................................177

Dual access

.............................................40

Duplex (2-sided)

copying

.......................................... 81, 82

printing

................................................209

from USB flash memory drive

............92

scanning

.............................................209

troubleshooting

..........117, 137, 141, 150

Duplex key (2-sided)

...............7, 34, 81, 82

Enlarge/Reduce key .................................79

Envelopes

...................... 11, 12, 14, 17, 19

Equalization

...........................................132

Error messages on LCD

........................133

Change Parts

Belt Unit

...........................................183

Drum

................................................177

Waste Toner Box

.............................188

Comm. Error

.......................................134

Init Unable XX

.....................................135

No Paper

.............................................135

Not Registered

......................................58

Out of Memory

....................................136

Print Unable XX

..................................136

Scan Unable XX

.................................137

Toner Life End

....................................172

Toner Low

...........................................172

Waste Toner Full

................................188

Extension telephone, using

............... 56, 57

External telephone, connecting

................57

Fax codes

changing

.........................................57, 69

fax receive code

.............................56, 57

remote access code

............................. 69

telephone answer code

.................. 56, 57

Fax forwarding

changing at the machine

...................... 65

changing remotely

..........................70, 71

programming a number

........................ 65

Fax storage

............................................. 66

printing from memory

........................... 49

turning off

............................................. 68

Fax, stand-alone

receiving

............................................... 44

at end of conversation

....................... 49

backup print

.................. 65, 67, 68, 140

easy receive

...................................... 47

fax forwarding

.............................. 65, 71

fax receive stamp

.............................. 49

from extension telephone

............56, 57

paging

............................................... 66

polling receive

................................... 72

reducing to fit on paper

..................... 48

retrieving from a remote site

.......70, 71

ring delay, setting

.............................. 46

sequential polling

.............................. 72

telephone line interference

.............. 132

sending

...........................................22, 34

at end of conversation

....................... 43

broadcasting

...................................... 36

canceling from memory

..................... 42

contrast

............................................. 39

delayed batch

.................................... 42

delayed fax

........................................ 41

from ADF

........................................... 34

from memory (dual access)

............... 40

from scanner glass

............................ 35

manual

.............................................. 43

overseas

............................................ 41

polled transmit

................................... 73

real time transmission

....................... 41

resolution

........................................... 40

telephone line interference

.............. 132

244

Fax/Tel mode

answering at extension

telephones

..................................... 56, 57

easy receive

..........................................47

F/T ring time (double-ring)

....................46

fax receive code

............................. 56, 57

receiving faxes

......................................56

ring delay

..............................................46

telephone answer code

.................. 56, 57

Folio

............................................ 12, 23, 80

Function Lock

...........................................29

Gray scale ..................................... 227, 229

Groups for broadcasting

..........................63

HELP ........................................................75

Help List

................................................75

LCD messages

...................................204

Menu Table

................................ 204, 206

using menu keys

.................................204

Hook key

.......................................7, 56, 57

Ident-A-Call ..............................................51

Ident-A-Ring

.............................................51

Jacks

convert to RJ11 jack

triplex adapter

....................................55

EXT

external telephone

.............................57

TAD (answering machine)

.................53

Jams

document

............................................140

paper

...................................................141

Job Cancel key

................................. 8, 117

Labels ................................... 11, 12, 16, 19

LCD (liquid crystal display)

................ 6, 204

contrast

................................................. 27

Help List

............................................... 75

LDAP

See Network User’s Guide on the

CD-ROM.

Machine information

checking remaining life of parts

.......... 203

page counters

..................................... 202

status LED

.............................................. 9

Macintosh

See Software User’s Guide on the

CD-ROM.

Maintenance, routine

............................. 152

checking the remaining life of parts

.... 203

replacing

belt unit

............................................ 183

drum unit

......................................... 177

toner cartridge

................................. 172

waste toner box

............................... 188

Manual

dialing

................................................... 58

receive

.................................................. 44

transmission

......................................... 43

Memory

adding DIMM (option)

......................... 112

installing

.......................................... 113

storage

............................................... 204

Menu Table

...................................204, 206

using menu keys

................................ 204

Mode, entering

copy

...................................................... 78

fax

......................................................... 34

scan

........................................................ 7

Multi-line connections (PBX)

................... 56

245

N in 1 (page layout) ..................................80

Network

faxing

See Software User’s Guide on the

CD-ROM.

printing

See Network User’s Guide on the

CD-ROM.

scanning

See Software User’s Guide on the

CD-ROM.

One-touch

changing

...............................................62

setting up

..............................................60

using

.....................................................58

Out of Memory

message

...................... 43, 85, 90, 93, 136

Packing and shipping the machine ........194

Page layout (N in 1)

.................................80

Paging

......................................................66

programming your pager number

.........66

Paper

.............................................. 11, 226

how to load

...........................................17

jam

......................................................141

size

.......................................................11

size of document

..................20, 228, 229

type

................................................ 11, 22

PaperPort™ 11SE with OCR

See Software User’s Guide on the

CD-ROM and Help in the PaperPort™

11SE application to access How-to-Guides.

PC Fax

See Software User’s Guide on the

CD-ROM.

Personalized Ring

....................................51

PictBridge

DPOF printing

.......................................90

specification

........................................231

Polling

polled transmit

...................................... 73

polling receive

...................................... 72

sequential polling

................................. 72

Power failure

......................................... 204

difficulties

........................................... 114

Direct key

............................................... 8

drivers

................................................ 230

fax from memory

.................................. 49

Job Cancel key

...............................8, 117

keys

........................................................ 8

paper jams

......................................... 141

quality

................................................. 121

reports

.................................................. 75

resolution

............................................ 230

Secure key

............................................. 8

specifications

...................................... 230

Printing

See Software User’s Guide on the

CD-ROM.

Programming your machine

.................. 204

Quality (copying) ..................................... 79

Quick-dial

................................................ 60

access codes and credit card

numbers

............................................... 64

broadcasting

......................................... 36

using groups

...................................... 36

group dial

changing

............................................ 62

setting up groups for broadcasting

.... 63

one-touch dial

changing

............................................ 62

custom scan profile

........................... 60

setting up

........................................... 60

using

.................................................. 58

.................................................. 59

speed-dial

changing

............................................ 62

custom scan profile

.....................60, 61

setting up

........................................... 61

using

.................................................. 58

246

Redial/Pause key ........................59, 60, 64

Reducing

copies

....................................................79

incoming faxes

......................................48

Remote retrieval

.......................................69

access code

..........................................69

commands

............................................71

getting your faxes

..................................70

Remote setup

See Software User’s Guide on the

CD-ROM.

Replacing

belt unit

...............................................183

drum unit

.............................................177

toner cartridge

............................ 172, 173

waste toner box

...................................188

Reports

............................................. 74, 75

Fax Journal

.................................... 74, 75

journal period

.....................................74

Help List

................................................75

how to print

...........................................75

Network Configuration

..........................75

Quick-Dial List

.......................................75

Transmission Verification

......................74

User Settings

........................................75

Resolution

copy

....................................................228

fax (standard, fine, superfine,

photo)

........................................... 40, 227

.....................................................230

scan

....................................................229

setting for next fax

.................................40

Resolution key

.................................... 7, 40

Restricted users

.......................................31

Ring delay, setting

...................................46

RingMaster

...............................................51

Safety instructions ..................................106

Scanner glass, using

................................21

Scanning

See Software User’s Guide on the

CD-ROM.

Search/Speed Dial key

...............58, 59, 63

Secure key

.................................................8

Security

Secure function lock

administrator password

..................... 30

Public user

........................................ 30

restricted users

.................................. 31

Secure key

............................................. 8

Setting lock

........................................... 28

Serial number

how to find ...............See inside front cover

Service centers

...........................................ii

Shipping the machine

............................ 194

SimpleBiz Fax & Alternate Number

Ringing

.................................................... 51

Sleep time

............................................... 26

Smart Ring

.............................................. 51

Sort

.......................................................... 83

Speed-dial

changing

............................................... 62

setting up

.............................................. 61

using

..................................................... 58

Status LED

............................................6, 9

TAD (telephone answering device),

external

........................................44, 45, 55

connecting

......................................53, 54

recording OGM

..................................... 54

with two-line jack

.................................. 55

Teen Ring

................................................ 51

Telephone line

connections

.......................................... 54

difficulties

............................................ 115

interference

........................................ 132

multi-line (PBX)

.................................... 56

roll over lines

........................................ 54

two-line telephone system

.................... 55

Temporary copy settings

......................... 79

Text, entering

........................................ 222

Toner cartridge, replacing

..................... 172

Toner save

.............................................. 26

Tray selection

.......................................... 85

Tray Select key

....................................... 7

Tray use, setting

copy

...................................................... 23

fax

......................................................... 24

...................................................... 24

247

Troubleshooting .....................................114

document jam

.....................................140

error messages on LCD

......................133

if you are having difficulty

copy quality

......................................116

incoming calls

..................................115

network

............................................118

paper handling

.................................118

print quality

............................. 118, 121

printing

.................................... 114, 116

scanning

..........................................117

software

...........................................117

telephone line

..................................132

paper jam

............................................141

Two-line telephone system

......................55

Volume, setting

beeper

...................................................25

ring

........................................................25

speaker

.................................................25

Warranties ................................................. iv

Canada

................................................. vii

Notice-Disclaimer

................................... iv

USA

........................................................ v

Waste toner box

.....................................188

Windows

See Software User’s Guide on the

CD-ROM.

Wireless Network

See Software User’s Guide and Network

User’s Guide on the CD-ROM.

World Wide Web

.........................................i

EQUIPMENT ATTACHMENT LIMITATIONS

(Canada only)

NOTICE

This product meets the applicable Industry Canada technical specifications.

NOTICE

The Ringer Equivalence Number is an indication of the maximum number of devices allowed to

be connected to a telephone interface. The termination on an interface may consist of any

combination of devices subject only to the requirement that the sum of the RENs of all the devices

does not exceed five.

Brother International Corporation

100 Somerset Corporate Boulevard

P.O. Box 6911

Bridgewater, NJ 08807-0911 USA

Brother International Corporation (Canada) Ltd.

1 rue Hôtel de Ville,

Dollard-des-Ormeaux, QC, Canada H9B 3H6

Visit us on the World Wide Web

http://www.brother.com

These machines are made for use in the USA and Canada only. We cannot recommend using

them overseas because it may violate the Telecommunications Regulations of that country and

the power requirements of your machine may not be compatible with the power available in foreign

countries. Using USA or Canada models overseas is at your own risk and may void your

warranty.

Brother MFC-9840CDW

Product's Documents

User Manual

Specifications

Brother MFC-9840CDW Questions and Answers

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