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©2017 Hestan Commercial Corporation
6
SERVICE
All warranty and non-warranty repairs should be performed by qualified service personnel. To locate an authorized
service agent in your area, contact your Hestan dealer, local representative, or the manufacturer. Before you call, please
have the model number information ready. This information is shown on a sticker affixed to one of the inside vertical
surfaces of your product.
Hestan Commercial Corporation
3375 E. La Palma Avenue
Anaheim, CA 92806
(888) 905-7463
PARTS LIST
Please visit the Hestan website to access the parts list for your Hestan Outdoor product:
www.hestanaspire.com.
OUTDOOR GAS PRODUCT LIMITED WARRANTY
WHAT THIS LIMITED WARRANTY COVERS
Hestan Commercial Corporation (“HCC”) warrants to the original consumer purchaser of an Aspire by Hestan outdoor gas
product (the “Product”) from an HCC authorized dealer that the Product is free from defective materials or workmanship
for a period of one (1) year from the date of original retail purchase or closing date for new construction, whichever period
is longer (“Limited Warranty Period”). HCC agrees to repair or replace, at HCC’s sole option, any part or component of the
Product that fails due to defective materials or workmanship during the Limited Warranty Period. This Limited Warranty is
not transferable and does not extend to anyone beyond the original consumer purchaser (“Purchaser”). This Limited Warranty
is valid only on Products purchased and received from an HCC authorized dealer in the fifty United States, the District
of Columbia and Canada. This Limited Warranty applies only to Products in non-commercial use and does not extend to
Products used in commercial applications.
HOW TO OBTAIN WARRANTY SERVICE
If the Product fails during the Limited Warranty Period for reasons covered by this Limited Warranty, the Purchaser must
immediately contact the dealer from whom the Product was purchased or HCC at 888.905.7463.
Purchaser is responsible for making the Product reasonably accessible for service or for paying the cost to make the
Product reasonably accessible for service. Service is to be provided during normal business hours of the authorized Hestan
Commercial Service Provider. To the extent Purchaser requests service outside of the normal business hours of the authorized
Hestan Commercial Service Provider, Purchaser will pay the difference between regular rates and overtime or premium
rates. Purchaser is required to pay all travel costs for travel beyond 50 miles (one way) from the nearest authorized Hestan
Commercial Service Provider.
EXTENSIONS TO ONE YEAR LIMITED WARRANTY PERIOD:
In addition to the One-Year Limited Warranty, the following components have extended warranty coverage as specifically set
forth below:
1. The Product’s stainless steel grill body, stainless tubular grill burners, Sear burners and rotisserie infrared burner (where applicable)
are warranted to be free from defects in material and workmanship under normal non-commercial use and service for the lifetime of
the original Purchaser. This excludes surface corrosion, scratches, and discoloration which may occur during normal use and is limited
to replacement of the defective part(s), with the Purchaser paying all other costs, including labor, shipping and handling, as applicable.
2. The Product’s cooking grates and warming rack are warranted to be free from defects in material and workmanship under normal
non-commercial use and service, for a period of ten (10) years from the original date of purchase. This excludes surface corrosion,
scratches, and discoloration which may occur during normal use and is limited to replacement of the defective part(s), with the
Purchaser paying all other costs, including labor, shipping and handling, as applicable.
3. The Product’s spit rod, briquette trays, manifolds, gas valves and sealed burner assemblies (where applicable) are warranted to be
free from defects in material and workmanship, under normal non-commercial use and service, for a period of five (5) years from the
original date of purchase. This is limited to replacement of the defective parts, with the Purchaser paying all other costs, including
labor, shipping, and handling, as applicable.
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