Metal Crow Duo Fountain
Owner’s Manual
Item # NCY298
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Call:
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Email:
info@alpine4u.com
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Contents ………………………………………..1
What’s Included……………...…………………2
Features…………………………………………3
Specifications…………………………………...3
Assembling & Using Your Product…..……….4
Replacement Parts…………………………….8
Troubleshooting….…………………………….9
Caution………..……………………………….10
Warranty……………………………………….11
Notes…………………………………………...12
CONTENTS
1
12
NOTES
Fountain Base Crows
1x 2x
Fountain Pump Splash Screen
1x 1x
*Pump may be packaged separately in an outer box
located in the outer Styrofoam packaging.
Thank you for choosing an Alpine product! We aim to please with our wide range of products including
Fountains, Birdbaths, Statuary, Pond Supplies & More. All of our products are constructed from the highest
quality materials. In the event that we have not achieved our usual standard of excellence, we will repair or
replace, at our discretion, within the warranty period. A valid proof of purchase, with the purchase date clearly
indicated, must be provided. Photos of defective merchandise will also be required to help distinguish the actual
cause of the defect. Please read below for a detailed description of warranty coverage.
• Water Damage
Alpine products are not manufactured to withstand extreme temperatures. Improper storage that
allows water to freeze within a product may cause damage, is considered negligence, and will not be
covered under this warranty. The use of “hard water,” and/or caustic cleaners, can affect the painted
or other finishes. Failure to keep the unit clean, and use of such additives/cleaners, will also void the
warranty. Please note: for fountains, it is normal for some splashing to occur and protecting the
immediate surfaces is not the responsibility of Alpine Corporation.
• Paint & Color (Retention and/or Loss)
The use of water will cause natural erosion to the color. This area can be touched up using standard
paint. The paint is designed to protect the entire finish against breakdown of color. As with any
product, all finishes with time will gradually fade and discolor. The warranty will only cover against
severe or complete fading, within the first year from date of purchase, with the above exclusion.
• Procedure/Service
Should a warranty/claim be needed, you should contact the retailer from whom you purchased the
product. If that is not an option, you can contact Alpine Corporation at www.alpine4u.com
. When
contacting Alpine Corporation, you must be prepared to show proof of purchase, provide
photographs and any other information needed to validate your claim. This may be necessary to
distinguish between a partial or complete replacement of a defective product. The warranty does not
cover any items with multiple parts; the warranty will ONLY cover the individual component of the
unit/item that may be defective. Replacement parts can be made available to a consumer through
the original selling party, or an approved parts retailer. If this is not an option, contact our customer
service department. Item is covered under one year limited warranty from the date of purchase.
When requesting replacement parts due to a warranty claim after 30 days of purchase, credit
card information will be requested for shipping charges.
• Not Covered Under Warranty
The limited warranty will NOT cover cases of damages due to:
1. Damages caused in Transit
2. Inadequate care and/or neglect
3. Environmental and/or natural elements
4. Immersion in water, unless specified
5. Improper Installation/Storage and/or Maintenance
This warranty is void if the product has been damaged by accident, misuse, negligence, improper installation
and/or modifications have occurred. This includes any and/or all defects arising out of freezing water damage,
hard water damage, failure to keep the unit clean and free of harmful additives such as bleach, chlorine, etc….
which affects the paint and/or parts. This warranty also does not cover any additional charges or installation,
removal, disposal and/or shipping costs or consequential damage associated with any warranty claim.
WHAT’S INCLUDED
2
11
LIMITED WARRANTY INFORMATION
• Replacement Pump……….…………….....P065
• Fountain Care Formula…………….....PPL102
Foam and scale remover for indoor and outdoor fountains.
• Americana® UV Acrylic Sealer ...……RRR106
Provides protective clear coating for all painted surfaces.
• Touch Up Paint Kit....…………….…....RTD102
Includes primer, thinner, 7 paint colors, applicator and sealer.
3. Place both crows into the fountain base. The
longer legs go to the center of the fountain. Tighten
the clamps found on the legs by turning each one
clockwise.
4. Place the Splash Screen into the Fountain Base,
as shown below.
5
REPLACEMENT PART ITEM#
8
ALSO AVAILABLE FROM ALPINE
5. Gently pour water into the fountain basin, being
careful not to overflow and cause splashing. Make
sure the water completely submerges the pump
and the water runs clear during operation.
NOTE: We recommend that you use distilled water
to prevent scale build-up. The first time you operate the
pump it can take up to 5 minutes for the air to be
completely expelled and water begins to flow properly
6. Plug the pump cord into your local power supply.
Make sure that there is no water around the plug &
always keep the power source in a dry place.
7. You can now adjust the water pump to your flow
preference (see Quick Tip #1).
8. Congratulations, your fountain is now complete.
Don’t forget to add water regularly as water will
evaporate over time.
Relax and enjoy your new fountain.
6
7
Unpack all components carefully. Please check to
ensure all parts have been removed from the
packaging. *Some splashing may occur
when the
product is in use.
1. Place the fountain base on a smooth & level
surface. Allow enough space to access the pump.
2. Adjust the Pump to lowest setting. Place the pump
into the Fountain Base and connect the “Y” tubing
assembly under the metal crow’s feet.
If you have any questions and/or problems, please
contact the retail store you purchased this fountain.
• If your pump fails to run
• Check the circuit breaker or try a different
outlet to make sure the pump is receiving
electrical power.
• Check the pump discharge and tubing for
any kinks and/or obstructions
• Any buildup obstructing the water flow can
be flushed with a garden hose
• Check the rotor by removing the front cover
& plate to access the impeller area. Turn
the rotor and make sure that the rotor is not
jammed or broken
• If your pump “spews”
• Check the water level to make sure the
pump is completely submerged and there is
enough water in the basin to operate your
fountain. Not having enough water will
cause your pump to spew
• If your pump is making abnormal loud noises
• Disconnect the pump from the electrical
power supply and remove the front cover &
plate
• Carefully grip the impeller and gently pull the
impeller/rotor assembly out of the pump
housing
• Rinse the impeller/rotor assembly and clean
the cavity with clean water. If breakage or
damage is found, contact your local retailer
for parts.
TROUBLESHOOTING
9
4
Alpine Quick Tip
#1
Slide to the Left, to
turn down the
water flow. Slide
the adjuster to the
Right, to turn up
the water flow.
ASSEMBLING & USING YOUR PRODUCT
• Always unplug the pump from the
electrical outlet before cleaning &
handling
• Use with clean water only, do not place
the fountain and/or parts in any other
liquid.
• Periodically change water & clean the
pump to keep free from microorganisms
• Disconnect and store the unit in a dry
place if not in use for an extended period
of time, or during freezing weather.
• Do not operate the fountain in
temperatures below 41° F / 5° C.
• Do not operate with water above 90°F /
30°C.
• Do not lift, carry or pull the pump by the
power cord.
• Do not exceed the maximum voltage &
wattage on transformer.
• NEVER LET THE PUMP RUN DRY.
Power Requirements………Standard Household 120V
Water Capacity………….…1-1/3 US Gallons / 5 Liters
Tubing Diameter…………....3/8” I.D.
FEATURES
• Splash Screen
for great
indoor or
outdoor use
3
• Animated
Crow’s with
moving mouths
• Durable Metal
Construction.
CAUTION
10
SPECIFICATIONS
