TZL128
Water Well Fountain with
Tiering Bucket
Limited Warranty Information
Thank you for choosing an Alpine product! We aim to please with our wide range of products including
Fountains, Birdbaths, Statuary, Pond Supplies & More. All of our products are constructed from the
highest quality materials. In the event that we have not achieved our usual standard of excellence, we
will repair or replace, at our discretion, within the warranty period. A valid proof of purchase, with the
purchase date clearly indicated, must be provided. Photos of defective merchandise will also be
required to help distinguish the actual cause of the defect. Please read below for a detailed
description of warranty coverage.
Water Damage
Alpine products are not manufactured to withstand extreme temperatures. Improper storage
that allows water to freeze within a product may cause damage and is considered negligence
and will, therefore not be covered under this warranty. The use of “hard water” and/or caustic
cleaners can affect the paint or other finishes. Failure to keep the unit clean, and use of such
additives/cleaners, will also void the warranty. Please note: for fountains, it is normal for some
splashing to occur and protecting the immediate surfaces is not the responsibility of Alpine
Corporation
Paint & Color (Retention and/or Loss)
The use of water will cause natural erosion to the color. This area can be touched up
using standard paint. The paint is designed to protect the entire finish against breakdown
of color. As with any product, all finishes with time will gradually fade and discolor. The
warranty will only cover against severe or complete fading within the first year from date of
purchase with the above exclusion.
Procedure/Service
Should a warranty/claim be needed, you should contact the retailer from whom you purchased
the product. If that is not an option, you can contact Alpine Corporation at www.alpine4u.com.
When contacting Alpine Corporation, you must be prepared to show proof of purchase,
provide photographs and any other information needed to validate your claim. This may be
necessary to distinguish between a partial or complete replacement of a defective product.
The warranty does not cover any items with multiple parts; the warranty will ONLY cover the
individual component of the unit/item that may be defective. Replacement parts can be made
available to a consumer through the original selling party, or an approved parts retailer. If this
is not an option, contact our customer service department. Item is covered under one year
limited warranty from the date of purchase. When requesting replacement parts due to a
warranty claim after 30 days of purchase, credit card information will be requested for shipping
charges.
Not Covered Under Warranty
The limited warranty will NOT cover cases of damages due to
1. Damages caused in Transit
2. Inadequate care and/or neglect
3. Environmental and/or natural elements
4. Immersion in water, unless specified
5. Improper Installation/Storage and/or Maintenance
This warranty is void if the product has been damaged by accident, misuse, negligence, improper
installation and/or modifications have occurred. This includes any and/or all defects arising out of
freezing water damage, hard water damage, failure to keep the unit clean and free of harmful additives
such as bleach, chlorine, etc…. which affects the paint and/or parts. This warranty also does not cover
any additional charges or installation, removal, disposal and/or shipping costs or consequential damage
associated with any warranty claim.
Assembling & Using Your Product
Unpack all components carefully. Please check to ensure all parts have been
removed from the packaging. Some splashing may occur.
Components:
Fountain
LED Light
Submersible Pump
Transformer
Back Cover
Diagram 1 Diagram 2
Assembling Instructions:
A. Place the fountain base on a smooth and level surface.
B. Remove the pump from its packaging and adjust the flow control to the lowest
setting to avoid splashing until the fountain is completely assembled.
C. Then, connect the vinyl tubing from the opening in the back of the fountain and
connect to the pump (see diagram 1 above). After, place the pump into the
bottom of the reservoir through the opening in the back of the fountain.
D. Remove the LED light cord from the opening in the back of the fountain. Then,
connect the LED light cord to the transformer by inserting the male prong socket
into the female plug of the transformer (see diagram 1 above).
E. Replace the back cover over the opening behind of fountain by sliding to the
right (see diagram 1 above).
F. Gently pour water into the fountain, being careful not to overflow and cause
splashing. Make sure the water completely submerges the pump so the water
runs clear during operation (see diagram 2 above).
G. Plug the cords for the LED lights and pump into your local power supply. Make
sure that there is no water around the plugs and always keep the power source
in a dry place (see diagram 2 above).
o NOTE: We recommend that you use distilled water to prevent scale
build-up. The first time you operate the pump it can take up to 5
minutes for the air to be completely expelled and water begins to flow
properly.
Trouble Shooting & Caution
If you have any questions and/or problems, please contact the retail store you
purchased this fountain.
If your pump fails to run
Check the circuit breaker or try a different outlet to make sure the pump is
receiving electrical power.
Check the pump discharge and tubing for any kinks and/or obstructions
Any buildup obstructing the water flow can be flushed with a garden hose
Check the rotor by removing the front cover & plate to access the impellor area.
Turn the rotor and make sure that the rotor is not jammed or broken
If your pump “spews”
Check the water level to make sure the pump is completely submerged and
there if enough water in the basin to operate your fountain. Not having enough
water will cause your pump to spew
If your pump is making abnormal loud noises
Disconnect the pump from the electrical power supply and remove the front
cover & plate
Carefully grip the impeller and gently pull the impeller/rotor assembly out of the
pump housing
Rinse the impeller/rotor assembly and clean the cavity with clean water. If
breakage or damage is found, contact your local retailer for part
Fountain Care
We recommend to use Alpine’s all natural cleansing formula to eliminate foam,
lime scale and calcium buildup, fight mineral deposits, leave water crystal clear,
help prevent staining, remove organic contaminants and treat discolored water.
This formula will help prevent pump damage due to hard water build up.
i. For small sized fountains holding water up to 7liters of water, we
recommend Alpine Item # PPL100
ii. For larger sized fountains holding water over 7liters of water, we
recommend Alpine Item # PPL102
iii. For more information please visit www.alpine4u.com
Caution
o Always unplug the pump from the electrical outlet before
cleaning & handling
o Use with clean water only, do not place the fountain and/or
parts in any other liquid.
o Periodically change water & clean the pump to keep free
from micro-organisms
o Disconnect and store the unit in a dry place if not in use for
an extended period of time
o Do not operate with water above 90°F or 30°C
o Do not lift, carry, or pull the pump by the power cord
o Do not exceed the maximum voltage & wattage on
transformer
o NEVER LET THE PUMP RUN DRY
