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7. Troubleshooting & FAQs
• Eliminate the vertical bars using
the Phase/Clock of Setup in OSD
Main Controls. It is valid only in
VGA mode.
Horizontal flicker appears
• Adjust the image using the “Auto”
function in OSD Main Controls.
• Eliminate the vertical bars using
the Phase/Clock of Setup in OSD
Main Controls. It is valid only in
VGA mode.
Image appears blurred, indistinct or
too dark
• Adjust the contrast and brightness
on On-Screen Display.
An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned off.
• Uninterrupted display of still or
static images over an extended
period may cause "burn in", also
known as "after-imaging " or
"ghost imaging", on your screen.
"Burn-in", "after-imaging", or
"ghost imaging" is a well-known
phenomenon in LCD panel
technology. In most cases, the
"burned in" or "after-imaging"
or "ghost imaging" will disappear
gradually over a period of time
after the power has been switched
off.
• Always activate a moving screen
saver program when you leave
your Display unattended.
• Always activate a periodic screen
refresh application if your LCD
Display will display unchanging
static content.
• Failure to activate a screen saver,
or a periodic screen refresh
application may result in severe
“burn-in” or “after-image” or “ghost
image” symptoms that will not
disappear and cannot be repaired.
The damage mentioned above is
not covered under your warranty.
Image appears distorted. Text is fuzzy
or blurred.
• Set the PC’s display resolution
to the same mode as Display’s
recommended screen native
resolution.
Green, red, blue, dark, and white dots
appears on the screen
• The remaining dots are normal
characteristic of the liquid crystal
used in today’s technology, Please
refer the pixel policy for more detail.
The "power on" light is too strong and
is disturbing
• You can adjust “power on” light
using the power LED Setup in OSD
main Controls.
For further assistance, refer to the
Service contact information listed in
Important information manual and
contact Philips customer service
representative.
7.2 General FAQs
Q1: When I install my Display what
should I do if the screen shows
'Cannot display this video
mode'?
Ans.:
Recommended resolution for
this Display: 3840 x 2160 @ 60
Hz.
• Unplug all cables, then connect your
PC to the Display that you used
previously.
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