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20
Knocking noise
coming from
the
dehumidifier
Motor wheel is low on
lubrication or dirt may have
entered the motor ball
bearings
Run the dehumidifier in Laundry mode for two days to
increase the lubrication, if fault persists then call the call
the service centre
Water not
draining down
the hose
Hose is fitted for
continuous drainage but
the water still goes into the
tank
Negative air pressure in the room is pulling the water
back into the dehumidifier overflow.
Insert a 3 mm hole into the top of the tube 25 mm down
from the spout. This will introduce air into the tube and
balance out the air pressure.
Dirt is gathered in the internal tray. May need servicing.
If the fault persists then call the call the service centre
Dehumidifier
leaks water
onto the floor
Usually means that the
dehumidifier is not on a
level surface or that the
filter has not been cleaned
often enough and dirt has
fallen into the internal tray
dehumidifier.
Check that the water bucket is not cracked by filling it
with water and placing it on kitchen paper on the
kitchen side.
Check if filters are clean
If the fault persists then call the call the service centre
Machine not
switching off
the heater
when desired
humidity is
reached
Temperature and relative
humidity sensor that reads
the room reading is unable
to read the correct
readings
Clean the filter and blow the air sensor with a hover or
hair dryer on COLD setting to clear the sensor of dirt
Unplug the dehumidifier for 10 minutes to reset PCB
and then turn back on.
If the fault persists then call the call the service centre
On pressing
power off fan
still works for
around
minutes and
switches off
Unit is drying/cooling
internally before going in
off mode
Normal operation. DO NOT remove power until this has
finished.
Note: when the fault cannot be solved by the solutions above, please contact service centre for help,
do not attempt repairs.
electriQ UK SUPPORT
For your own convenience, make these simple checks before calling the service line.
1.
Has the unit been standing upright? (for at least 2 hrs)
2.
Is the unit plugged into the mains? Is the fuse OK?
3.
Switch the unit on and wait three minutes to see if the issue is resolved.
4.
Check whether the water tank is full.
5.
Have you followed the troubleshooting procedures?
If the unit still fails to operate call: 0871 620 1057 or fill in the online form
Office hours: 9AM - 5PM Monday to Friday
www.electriQ.co.uk
Unit J6, Lowfields Business Park
Lowfields Way, Elland
West Yorkshire, HX5 9DA
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