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19
TROUBLESHOOTING
Problem Possible Cause Solution
The unit does
not work
Power is abnormal
Contact an electrician to perform a repair.
Water tank displaced or full
Check water tank placement or empty water tank
Room temperature is too
high or air-outlet is covered
Lower room temperature, clear air outlet
Poor
performance
Filter is dirty
Clean the filter
Door & windows are open Close door & windows
Air-inlet or out-let is
blocked.
Clean air-inlet & air-outlet
Too Noisy
Unit is not placed on even
surface.
Place the machine on the flat surface. Add carpet or
rubber mat underneath
Filter is blocked
Clean the filter
The device
does not
dehumidify
The relative humidity in the
room where the
dehumidifier is operating is
too low.
The dehumidifier dries down to the target relative
humidity set and will then go into standby if the desired
humidity has been reached.
The
dehumidifier
works, but
relative
humidity is still
high
The place is too large.
This dehumidifier can dry
up to about a small five
bedroom house.
We recommend using a dehumidifier with a greater
capacity. Call customer service line for advice.
There are too many
sources of moisture.
Bathing, washing, drying
clothes and cooking all
puts moisture into the air.
We recommend using a dehumidifier with a greater
capacity.
Paraffin or Calor gas
heating can add too much
moisture into air
Consider using an alternative heat sources
The windows
were clear and
now
condensation
has returned.
The outside air
temperature has dropped
significantly and the
windows are colder.
Set the dehumidifier to 40%RH and run for longer
I cannot
remove the
condensation
from my
windows, even
in “Continuous”
or “Laundry”
mode
The surface temperature of
the windows is too low for
a dehumidifier to prevent
condensation. Common
with single glazed windows
or poorly insulated houses
when the outside air
temperature drops below
0⁰C
Keep running the dehumidifier on “Laundry” 24 hours a
day and if the air temperature outside increases the
condensation on windows may clear
Dehumidifier is
blowing out
warm air
The dried air is passes
over a heating element
before it is blown into the
room as part of the
dehumidification process
This is normal and helpful especially in the cold
weather, a dehumidifier is not an air cooler.
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