2MP Wi-Fi Pan/Tilt Camera
User Manual
V 1.0.0
Table of Contents
Legal Statement................................................................................................. 2
Important Safeguards and Warnings........................................................ 3
Device Introduction.......................................................................................... 4
Physical Installation.......................................................................................... 6
Amcrest Smart Home App Setup................................................................ 7
Amcrest Smart Home Cloud........................................................................ 14
MicroSD Card Recording.............................................................................. 18
App Settings....................................................................................................... 19
Motion Detection Overview......................................................................... 21
Events Menu....................................................................................................... 34
Account Menu................................................................................................... 35
Adding to An Amcrest NVR/DVR.............................................................. 40
Adding to Amcrest View Pro........................................................................ 41
Adding to Amcrest Surveillance Pro......................................................... 42
.
Troubleshooting................................................................................................ 43
Legal Statement
Caution: The user is cautioned that changes or modifications not expressly approved by the
party responsible for compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does not
cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
- Consult the dealer or an experienced radio/TV technician for help.
FCC RF Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environ-
ment. This equipment should be installed and operated with a minimum distance of 20cm
between a radiator or any part of your body.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
( 1 ) This device may not cause harmful interference, and
( 2 ) This device must accept any interference received, including interterence that may cause
undesired operation.
About This Document
• This document is for reference purposes only.
• This document may serve as a reference for other product types whose specific operations will
not be enumerated. Please operate according to actual product specifications.
• Amcrest reserves rights to revise any information in this document at anytime; and the revised
contents will be added to the new version without prior announcement. Some functions of the
product may be slightly different before and after a revision.
• This document includes general practice, installation examples, and technical content that may
be used for your device. Installation of this device may differ based on specific locations.
• Working with electricity can be dangerous if proper safety precautions are not taken. If you are
not comfortable or inexperienced with the tools or process described in this manual, we highly
recommend hiring a licensed electrician to install your device. Amcrest does not assume liabili
ty for any damage that result in improper use or installation of your device.
2
Important Safeguards and Warnings
1．Electrical Safety
All installation and operation of this device should conform to your local electrical safety codes. We
assume no liability or responsibility for any fires or electrical shock caused by improper handling or
installation.
2．Transportation Security
Heavy stress, violent vibrations, and excess moisture should not occur during transportation, storage,
and installation of the device.
3．Installation
Handle the device with care. This device operates on either a Wi-Fi connection or a direct connection
to your network with an Ethernet cable. This is not a power over ethernet (PoE) device and requires a
5V, 1.0A microUSB power connection to function. Please use only applicable voltage when installing.
Ensure the installation surface can support at least 3x the weight of the device before installing the
device. This device is not waterproof, do not install with areas of high humidity ot moisture.
4. Additional Software
This device is designed to be used on the Amcrest Smart Home platform. Since Amcrest Smart Home
products operate on a cloud based system, adding the device to any additional software may result
in the degradation or loss of certain features.
5．Repair Professionals
All the examination and repair work should be done by qualified service engineers. We are not liable
for any problems caused by unauthorized modifications or user-attempted repair.
6．Environment
The camera should be kept in a cool, dry place away from direct sunlight, flammable materials,
explosive substances, etc. This product should be transported, stored, and used only in the specified
environments as stated above. Do not aim the camera at a strong light source, as it may cause over-
exposure of the picture, which may affect the longevity of the camera. Ensure that the camera is in a
well-ventilated area to prevent overheating.
7. Operation and Maintenance
Do not touch the camera sensor or lens directly. To clean dust or dirt from the lens, use an air blower
or a microfiber cloth.
8. Accessories
Be sure to use only the accessories recommended by manufacturer. Before installation, please open
the package and check to ensure that all the components are present. Contact the retailer that you
purchased from, or Amcrest directly if anything is broken or missing in the package.
3
Device Introduction
4
Technical Specifications
Camera
Image Sensor: 1/2.7” 2MP CMOS
Resolution: 1080P Full HD
(1920x1080)
Night Vision: Up to 33ft
Lens
Lens Type: 3.6mm (Fixed)
Field of View: 93°
Pan/Tilt: 355° Pan, 80° Tilt
Video
Compression: H.265 / H.264
Frame Rate: Main Stream:
1080P (1~30fps)
Audio
Built-in Mic and Speaker
Storage
MicroSD Card (Up to 256GB)
Amcrest Smart Home Cloud
Amcrest NVR/DVR
Connectivity
Wi-Fi :IEEE802.11b/g/n (2.4GHz)
Ethernet: RJ45 (10/100Base-T)
Construction
Operating Temp: -14°F ~ 113°F
Dimensions: 4.17” x 3” x 3”
Mobile Viewing
iOS and Android Smartphones
via Amcrest Smart Home app.
Device Overview
MicroSD Card
Reset Button
LED Indicator
2MP Lens
Built-in Mic
Built-in
Speaker
MicroUSB Power Port
Ethernet Port
7
Amcrest Smart Home App Setup
The Amcrest Smart Home app connects your Amcrest Smart Home device to your Android or iOS mobile device
ensuring you are always connected to what matters most.
To get the app, search for “Amcrest Smart Home” in the Google Play or App Store and download.
Open the Amcrest Smart
Home app and tap on
“Register” to register an
account. Log in and
click on “Add Device”.
Connecting to the App
Scan the QR Code
Scan the QR Code on
your device or manually
enter the serial number for
the device by tapping
“Manually enter S/N”.
The serial number can be
found on the serial tag
located on the camera.
Wi-Fi Setup
Ensure the green LED
on the front of your
camera is blinking, this
indicates the camera is
ready to be connected.
Tap “Next” to continue.
Add Device Setup Method
To setup a WiFi
connection (recom-
mended) Tap “WiFi
Setup” to continue.
Note: WiFi setup will only allow your camera to connect via a 2.4GHz Wi-Fi connection. If you would like to
proceed with an Ethernet Only Setup, tap on “Ethernet Only Setup” and follow the on-screen prompts.
8
Type in a password you would
like to use and confirm it. Please
use a combination of letters,
numbers, and symbols between 8
- 32 characters long when setting
up a password.
Tap “OK” to continue.
Choose Your Wi-Fi Network
Select your Wi-Fi network from the
Wi-Fi network list. Enter the pass-
word for your home Wi-Fi network.
If you would like to save this pass-
word to the app, tap on “Save
Password”
Tap “Connect” to continue.
The LED on the front of
camera will turn solid green
when connected. If it does
not turn solid, tap on “Start
Over” to try again.
Tap “Next” to continue
Set the Time and Date
Set “Time Zone” to your current
time zone and set “DST” (Daylight
Savings Time) settings if applica-
ble.
Tap “Next” to continue.
Set a Password
Rename your device. A few
examples are provided such as,
Front Door, Storage Room,
Office, etc.
Tap “Save” to continue.
Name Your Device
Add Your Device
Tap Start Live View to view
the live feed.
Start Live View
12
Full Screen
The fullscreen option allows you to view a full screen view of the live feed from your device. When in
full screen mode, tap the live view screen to access the live view features for your device. To exit full
screen mode, tap on the back arrow ( < ) to revert the live feed back it its original format.
HD/SD
The HD/SD button will set the live feed for your device in standard definition or high definition.
High definition will set your device to the highest possible resolution, standard definition will
revert the live view resolution to its original factory resolution.
Tap the HD button to set the
live view of your device to high
definition.
Tap on the SD button to revert
the live view of your device
back to standard definition.
Pan/Tilt
The pan/tilt option allows you to access a pan/tilt interface for your
camera. Use the pan/tilt interface to pan the camera left and right
or tilt the camera up and down. Tap the pan/tilt option again to exit
the interface.
13
Manual Snapshot/Record
The snapshot and record button allow you to manually take snapshots or video of the live feed. All
manual snapshots and videos will be stored in the My Saved Files folder located in the Account
section of the Amcrest Smart Home app.
Tap on the Snapshot button
to manually take a snapshot
of the live view screen.
Take a Snapshot
To view the snapshot, use the
back arrow ( < ) to access the
devices menu. Tap on Account
and access the My Saved Files
folder.
My Saved Files
View you Photo
Tap on the snapshot
folder icon ( ) to
access snapshots. Tap
on the photo you want
to view in the interface.
Take a Video
Tap on the Record button to
manually take a video of the
live view screen.
To stop the recording, tap
the record button again.
To view the snapshot, use the
back arrow ( < ) to access the
devices menu. Tap on Account
and access the My Saved Files
folder.
My Saved Files
View you Video
The interface will
default to the video
folder. Tap on the file
you would like to view
in the interface.
14
Amcrest Smart Home Cloud
The Amcrest Smart Home Cloud is an optional premium cloud storage service that offers a wide range of
storage options for cloud users who wish to have secure cloud based options for their recordings. This is
different from Amcrest Cloud service as the Amcrest Smart Home cloud is exclusive to Amcrest Smart Home
devices and will not be compatible with other traditional or legacy Amcrest IP cameras or devices.
All cloud plans are available for purchase in the Amcrest Smart Home app once an account and device
has been properly setup. An Amcrest Smart Home cloud subscription will be active for exactly 30 days
starting from the minute you subscribed and are based off motion detection recordings only. To keep a
cloud subscription active it is recommended to select "Auto Renewal" when checking out. For more infor-
mation on how to activate an Amcrest Smart Home Cloud storage plan, please refer to the information
provided below.
Note: Any plan changes made to your account will only take place at the end of your current billing cycle.
Log into your Amcrest
Smart Home app and
select the device you
wish to activate.
On the live view screen
tap on Cloud Record-
ings.
Tap on Activate Cloud
Storage.
Select a Cloud Storage
plan from the list of
cloud plans and tap
Buy.
Enter your billing infor-
mation into the billing
form. All plans will
require a credit card to
process the request.
After you have pur-
chased your Amcrest
Smart Home cloud plan
you will be able to store
and view your record-
ings all from the Cloud
Recordings menu.
Access Your Account
Activate Cloud Storage Choose Your Plan
View Cloud Plan
15
Amcrest Smart Home Cloud Plans Explained
Amcrest offers a wide range of options for cloud users who wish to have secure cloud based options for
their recordings. These include our free 1 year cloud plan which offers 3 days of motion detection storage
with a 12 second record time and 7 minute cool down to a 30 day motion detection storage plan that
offers unlimited recorded as well as no cool down.
All cloud plans are available for purchase in the Amcrest Smart Home app once an account and device
has been properly setup. An Amcrest Smart Home cloud subscription will be active for exactly 30 days
starting from the minute you subscribed. To keep a cloud subscription active it is recommended to select
"Auto Renewal" when checking out.
What is Cloud Storage Time?
Every Amcrest Smart Home cloud subscription is based on a 30 day cycle. Different plan times (7 day, 14
days, etc.) represent how long new recordings are stored and accessed from the cloud. For example, if
you select a 7 day storage plan, you will only have access to the last 7 days of recordings. Any recordings
from 8 days ago will have been automatically over-written and therefore in accessible.
How Does the 1 Year Free Cloud Plan Work?
Amcrest Smart Home offers a 1 year free trial plan which allows you to try the Amcrest Smart Home cloud
free for 1 year. The free trial plan offers, 3 days of motion detection storage with 12 seconds of record time
per event as well as a 7 minute cool down in between events. A credit card is still required for the free trial
plan as after 1 year the plan will expire which will default your account to a paid, 3 day motion detection
storage plan. The 3 day motion recording plan cost is $1.99 per month and offers the same 12 second
record time and 7 second cool down.
Other Amcrest Smart Home Cloud Storage Options
On top of the 1 year free trial plan, Amcrest Smart Home also offers several paid storage options as well.
3 Days Motion Detection Storage - This is the default plan that is
placed on your account if you have signed up for a free 1 year
cloud storage plan and it has expired. It is $1.99/month and offers
3 days of cloud storage with a 12 second record time and 7
minute cool down in between recordings.
7 Days Motion Detection Storage - This is a cloud storage plan
that will store motion recordings for 7 days. It is $4.99/month and
offers no recording limits or cool down periods.
14 Days Motion Detection Storage - This is a cloud storage plan
that will store motion recordings for 14 days. It is $7.99/month and
offers no recording limits or cool down periods.
30 Days Motion Detection Storage - This is a cloud storage plan
that will store motion recordings for 30 days. It is $12.99/month
and offers no recording limits or cool down periods.
16
Downloading Recordings
Due to the current capabilities of the app recordings can only be downloaded via the Cloud Recordings
download interface. All recordings retained on a microSD card will have to be downloaded via a microSD
card adapter (sold separately) on a computer. For more information on microSD card recordings, please
refer to the microSD card section of this manual.
Tap the download icon
located at the bottom of
the menu ( ). The
recording will begin to
download to your
smartphone.
A blue check mark ( )
will appear next to the
download icon once the
recording has finished
downloading.
Download
Log into your Amcrest
Smart Home app and
select the device you
wish to activate.
On the live view screen
tap on Cloud Record-
ings.
Select the recording
you wish to download
from the file list.
Access Your Account
Access File List Choose Your Clip
Playback/Download Cloud Recordings
Note: You can also share your recordings directly to other services on your smartphone via the share icon
( ) located in the middle of the download menu.
The file list will display
all cloud recordings. to
playback a cloud
recording, select the clip
from the time line. Tap
the date to choose
recordings on different
dates.
Tap on the File List icon
( ) located in the
Cloud playback inter-
face.
Changing Cloud Plans
Any changes made to your current Amcrest Smart Home cloud plan will take effect on the next billing
cycle. Every Amcrest Smart Home cloud subscription is based on a 30 day cycle. All Amcrest Smart
Home Cloud plan changes are made via the Amcrest Smart Home app For more information on how to
change your Amcrest Smart Home Cloud plan, please refer to the information provided.
17
Access Your Account
Access Plan Details
Change Current Plan
Update Cloud Plan
Choose a New Plan
Confirm Payment
Open the Amcrest Smart Home
app and log into your account.
Tap on the Account tab.
Tap on My Plans.
Note: The My Plans menu will
display all past and present
Amcrest Smart Home Cloud plans,
unpaid, paid as well as cancelled
plans. You can filter this via the
"Unpaid", "Paid", and "Cancelled”
tabs.
Select your current plan
from the My Plans menu.
Then tap on Change
Plan.
Read the provided information
on the screen and tap "Change
Plan" to continue.
Select which plan you would like to
change to from the Amcrest Smart
Home cloud plans provided. Tap
Buy to continue.
Choose whether you
would like to auto renew
your payment. Tap Con-
firm Payment to continue.
Note: Enter your name, and billing information into the app. This will be the billing information used
for the new plan you have selected. Tap Pay to complete the process.
18
MicroSD Card Recordings
This device is capable of providing local storage via an external microSD card (sold separately). Please
ensure you are using a class 10 or above microSD card that does not exceed the storage limitation of your
device. The microSD card must be formatted to FAT32. This may have to be done manually as most pro-
grams do not format to this allocation automatically.
When a microSD card is inserted into the device, all motion based recordings will be stored to it. Addition-
ally, if you have a Amcrest Smart Home Cloud account, recordings will be stored both on the cloud and
microSD card.
Playback MicroSD Card Recordings
Log into your account in
the app and select your
device.
On the live view screen,
tap on the "MicroSD Card"
menu located at the
bottom right of the screen.
Access MicroSD Menu
In the MicroSD card menu
you will notice a list of
recordings. Recordings can
be accessed and viewed
based on the date the motion
occurred and can be found
by tapping on the calendar
menu in the app.
Tap on a file to view the
recording.
Select Your Recording
Note: Recordings stored on a microSD card cannot be downloaded to your smartphone via the app.
To download the recordings, remove the microSD card from the device and use a SD card adapter to
view them on a computer.
Viewing a Recording
All motion detection recordings will occur
back to back in the interface which allows
the device to capture all events without
the use of a cool down period.
19
App Settings
The settings menu for your device allows you to configure specific settings such as device information,
motion detection, time zone, Wi-Fi and other related settings. All settings are based on the capbilities of the
device and may differ between certain models. Please refer to the information below for more information
on the settings available for your device.
Accessing the Settings Menu
The settings menu for your device can be accessed via the live view menu. Tap on the settings icon
( ) to display the settings menu. The settings menu for your device is displayed below.
Device Information - This menu allows you to update
the thumbnail image, name, and password for your
device. The model number, serial number and other
useful information can be accessed via this menu.
Motion Detection - This menu allows you to customize,
adjust, and set motion detection schedules for your
device. When motion detection is enabled your device
will record video whenever motion is detected.
Continuous Recording Schedule- This menu allows you
to set your device to continously record video to a
microSD card. Note: Once the microSD card is full, old
footage will be overwritten on the card.
Storage Status - Displays any current cloud or microSD
card storage options applicable for your device. This
option also allows you to format a microSD card right
from your device.
Time Zone - This menu allows you to adjust and set any
time zone related information for your device. Enable
DST (daylight savings time) settings for your device if
needed.
Share Device - This menu allows you to share your
device with other people with established Amcrest Smart
Home accounts. You can share up to a max of 6 people.
Firmware Update - This menu allows you to update the
firmware for your device. If a firmware update is avail-
able, a red dot will be displayed in this field.
Wi-Fi Settings - This menu allows you to change Wi-Fi
networks for your device.
New Location Setup - Provides information on how to
setup your device in a new location.
Restore Default Settings - Restores your device to its
original default settings.
Reboot - This option allows you to restart your device from the Amcrest Smart Home app.
Video Settings - This menu provides access to general video settings related to your device.
Email Alerts - This menu allows you to setup email notifications which will allow you to receive an email if
an event is detected by your camera.
Delete Device - This option unbounds your device from your Amcrest Smart Home account.
22
Human Detection
Human detection is a built-in AI feature that allows your camera to filter out certain objects such
as, birds, tress, or other nonhuman entities to avoid false motion detection alarms. This setting is
only available in the Amcrest Smart Home app and will not function in other apps or services.
Once this setting is activated only human figures or features will be detected and reported by
the camera.
Smart Tracking
Smart tracking is a built-in AI feature that allows your camera to automatically track a moving
object once it has been detected by the camera. This setting is only available in the Amcrest
Smart Home app and will not function in other apps or services.
Human detection is typically enabled by default
however to enable or disable this feature, tap on the
Settings icon ( ) and tap on Motion Detection.
Enable the Motion Detection toggle switch to
display additional motion features. Tap on the
Human Detection toggle switch to either enable or
disable this feature.
Smart tracking is typically enabled by default how-
ever to enable or disable this feature, tap on the
Settings icon ( ) and tap on Motion Detection.
Enable the Motion Detection toggle switch to
display additional motion features. Tap on the
Smart Tracking toggle switch to either enable or
disable this feature.
23
Motion Detection Schedules
A motion schedule allows you to set the device to begin recording motion detection events at a
designated time. This is useful if you would like the device to only start detecting motion during
specific times of the day. If you would like the device to record motion 24/7 you can leave the
schedule as default. However, for more information on how to set a motion schedule, please refer to
the information provided below.
Log into your Amcrest Smart
Home app and access the
Motion Detection menu.
Tap on Motion Schedule.
Tap on the day of the week
you wish to modify. If you are
setting a schedule for multiple
days of the week this can be
done later in the interface.
Tap on "Add Schedule".
Tap on “Start Time” and use the
scroll option to select a time
you want the motion schedule
to start.
Tap on “End Time” and use
the scroll option to select a
time you want the motion
schedule to stop. Tap on the
Note: Motion schedules cannot overlap.
Tap on “Repeat” to choose
which days of the week you
would like the motion sched-
ule to apply.
24
A blue check mark will be
displayed next to the active
days.
Tap the back arrow ( < ) to exit.
Tap on the “Save” button to save
your motion schedule. The motion
schedule is now applied to your
device.
Tap the back arrow ( < ) to exit.
Motion Sensitivity
Motion sensitivity allows you to adjust how sensitive the motion detection will be for your
camera. This is based off a minimum and maximum value ranging between 1, having the
least amount of sensitivity, and 6 being the max. The default sensitivity level will be 3. This is
the optimal sensitivity level as it can reduce the level of flase motion events while still provid-
ing the most accurate detection of your events.
The lower the sensitivity value is on your camera
the more activity the sensors need to retain an
event or send a push notification. It is highly
recommended to leave the sensitivity at 3 however,
if you make any adjustements be sure to tap on the
blue check mark ( ) to save the motion sensitivity
setting.
29
Removing a Shared Device
Removing a shared device from your account will revoke sharing permissions for added shared users.
You can remove a shared user in the Shared Device menu.
Access the Shared
Device menu and
locate the shared user
on your device.
Tap Remove to remove
the shared user.
Tap OK to remove the
shared user from your
device.
To access the Firmware
Update opton, tap on the
settings icon ( ) on the
live view screen.
Locate the Firmware
Update option.
If a firmware update is available
there will be a red identifier
prompting you that a firmware
upgrade is ready.
Tap on the "Firmware Update" tab
to proceed with the update if it is
available.
Firmware Update
This menu allows you to update the firmware for your device. If a firmware update is available, a red
dot will be displayed in this field. It is highly recommended to keep the firmware for your device up to
date at all times.
you will notice the current
version of firmware that is on
your camera, and the latest
firmware file that will be
downloaded to your camera.
To proceed with the update,
please click on "Update".
Tap “Cloud Upgrade”. and
allow the device to update.
34
Events Menu
The events menu provides quick access to system and device related security and system alerts.
The security alerts menu provides information on how many push notifications were sent, per
device, per day and provides a way to view each notification that was sent within a 7 day period.
The system notification menu retains notifications provided by the developer. This can range from
system maintenance messages to firmware update reminders for your device. For more information
on the information provided in the events menu, please refer to the information provided below.
Security Alert
The security alerts menu provides information on how many push notifications were sent, per
device, per day and provides a way to view each notification that was sent within a 7 day period.
To access the events menu,
log into your account and tap
on the Events tab at the
bottom of the screen.
Select your device from the
interface.
A list of events will be
displayed. Use the
calendar to select
which days worth of
events you would like to
view.
Tap the play button to play the
event. Tap “Go to Live View” to
view the live feed. Tap the full
screen icon ( ) to view a
fullscreen view of the event.
Tap the share button ( ) to
share the event. Tap the down-
load button ( ) to download
the event to your smartphone.
System Alerts
The system notification menu retains notifications provided by the developer. This can range from
system maintenance messages to firmware update reminders for your device.
To access the system alerts menu, access the
events menu and tap on System Alerts. All
system alert information will be displayed in
this menu.
Tap on a system alert to view the information
provided in the alert.
35
Account Menu
The accounts menu allows to view and update general account information as well as customize
and adjust specific settings for your device. For more information on the options available in the
account menu, please refer to the information provided below.
The Manage Account menu
allows you to edit a profile
picture, update the name on
your account, password, as
well as the Email address
used for your account. To exit
the manage account menu,
tap on the back arrow ( < ).
The My Plans menu
allows you to view all
unpaid, paid, and
cancelled cloud storage
plans transactions
associated with your
Amcrest Smart Home
account. To exit the my
plans menu, tap on the
back arrow ( < ).
To access the Account menu, open the Amcrest
Smart Home app and log into your account.
Tap on the Account menu option located at the
bottom of the interface.
All account based options for your account will
be displayed in this menu. Use your finger to
scroll up and down the menu for more options.
The My Devices menu allows you
to view all connected devices as
well as add devices to your
Amcrest Smart Home account. To
add a device, tap on the ( + ) icon
and follow the in app instructions.
Tap on a already connected
device to access and adjust
device settings.
36
The Cloud Downloads menu
allows you to view, delete, or
download cloud recordings
that were downloaded from
the cloud recordings interface.
Tap on a clip to view the
recording, use the trash can
icon to delete it, tap on the
download button to download
the recording to your mobile
device.
The My Saved Files menu
allows you to view, delete,
rename, share, and export
manually recorded snap-
shots or videos. Use the
video/snapshot icons to
view the manually recorded
files. Tap the share icon ( )
or export icon ( ) to
export the file.
The Amazon Alexa option
provides a step by step break-
down on how to add your
Amcrest Smart Home device
into Alexa. This is possible by
implementing the Amcrest Smart
Home skill into your device.
Please refer to the information in
this menu for a detailed descrip-
tion of the process.
Amcrest Smart Home cloud
provides a 7-day no ques-
tions asked, money back
guarantee. There are no
refunds after 7 days of the
charge date.
For more any inquiry on cloud
billing , please visit:
https://amcrest.com/bill-
ng-support
The Billing Support tab
points you directly to the
Amcrest Smart Home
Cloud billing form. Use this
form for any questions
regarding cloud billing or
other related billing ques-
tions for your Amcrest
Smart Home cloud
account.
The Billing Support tab
points you directly to the
Amcrest Smart Home
Cloud billing form. Use this
form for any questions
regarding cloud billing or
other related billing ques-
tions for your Amcrest
Smart Home cloud
account.
The Support tab points you
directly to Amcrest knowledge
base. Use the knowledge base
to access important support
articles and online documenta-
tion for your device.
To access the support knowl-
edge base directly, please visit:
https://amcrest.com/support
38
Setting a Push Notification Schedule
A push notification schedule can be setup which will allow the app only to send push notifications to
your device or a shared user’s device during a specific time during the day. For more information on
how to setup a push notification schedule, please refer to the information provided below.
In the account menu, tap on the
Schedule option in the Push
Notification menu to display the
push notification schedule menu.
Tap on “Start Time” and
select a time you would
like your schedule to start.
In this example we are
setting it to 0600 (6am).
Tap on “Finish Time” and
select a time you would
like your schedule to end.
In this example we will be
settting the end time to
be 1700(5pm).
Tap on the Save icon ( )
to save the push notifica-
tion schedule to your
account.
Doorbell Tones (Not Applicable)
In the account menu, tap on
“Doorbell Tones”. This menu
allows you to change motion
detection and call tones if you
have an Amcrest Wi-Fi Video
doorbell.
Tap on “Motion Detection”
to change the tone of a
motion detection notifica-
tion. There are 4 tones to
choose from, select a tone
to save it to your account.
Tap on “Call Notification” to
change the tone of a call
notification. There are 4
tones to choose from, select
a tone to save it to your
account.
39
Fingerprint Verification
The fingerprint verification option allows you to set a fingerprint authentication that will allow you to
log into your Amcrest Smart Home app using your fingerprint. Please note, this option will only be
applicable to smartphone devices that have fingerprint capabilities.
In the accounts menu, tap on the “Fingerprint Verification”
toggle switch to enable or disable this feature. A fingerprint
must be enabled first on your smartphone before this
option can be enabled.
Once you have authenticated your fingerprint on your
phone, tap on the fingerprint verification toggle switch and
verify your fingerprint to enable this funtion. Force close
the app and then use your fingerprint to log into your
Amcrest Smart Home account.
Clear Cache
The clear cache option allows you to remove cache from the app which helps to increase the
efficiency of your overall app experience.
In the account menu, tap on the “Clear Cache”
option. A prompt will appear asking you if you would
like to clear cache.
Tap on OK to remove the cache from the app.
Data Sharing
The data sharing menu allows you enable or disable the
ability to share data analytics for your account.
Toggle the Share Data Analytics
on or off to enable or disable the
ability to share data analytics.
This option is on by default and is
highly recommended to stay on to
increase the efficiency of your
experience with the app.
41
Adding to Amcrest View Pro
Amcrest Smart Home devices such as the ASH42 are capable of connecting to both the Amcrest Smart
Home app as well as the Amcrest View Pro app.
However, since Amcrest Smart Home devices function primarily on a cloud based platform setting up an
Amcrest Smart Home device to the Amcrest View Pro app will result in only live view being available and
must be set up first using the Amcrest Smart Home app. If you would like to view your Amcrest Smart
Home devices using the Amcrest View Pro app, please refer to the information provided below.
Adding to Amcrest View Pro
Tap on the Settings menu
and select Device Manager.
Tap on Add Device.
Tap on Search Device.
Select your Amcrest Smart Home
device from the Device List. Tap
on Connection Type.
Enter a name for your device
and the password. Tap “Start
Live View”.
Tap on P2P.
Your Amcrest Smart Home
device has now been added
to your Amcrest View Pro app.
Note: Live view features such as, microphone, speaker, etc will be available in the Amcrest View
Pro app. Other features such as playback, configuration, etc will not be available. To access
and use these settings, please use the Amcrest Smart Home app.
42
Adding to Amcrest Surveillance Pro
Amcrest Smart Home devices, such as the ASH21 camera, can be added into Amcrest Surveillance Pro
software. Amcrest Surveillance Pro is a free software, provided by Amcrest, which allows you to access all
your Amcrest devices in one central location on your PC or Mac computer. For more information on how
to download this free software please visit: amcrest.com/downloads
The device must be set up first using the Amcrest Smart Home app before adding it to any additional
software. The camera and the computer you are using must be on the same network during setup. For
more information on adding your camera into Amcrest Surveillance Pro, please refer to the information
provided below.
Open and log into your Amcrest
Surveillance Pro software.
Click on the Add button to
begin adding your device.
Use the Amcrest IP Config
tool to locate the IP address
for your device from the
network.
To download the Amcrest IP
config tool, please go to
amcrest.com/downloads
Enter a name for your camera and
use the IP/Domain protocol. Enter
the IP address then enter the
username and password for your
camera. Click OK to continue.
The status of the device will be
displayed as green in the
status menu.
Navigate to the Live View
option and locate the newly
added device in the
assigned Group menu.
Double click the camera to
view the live feed.
