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en Frequently Asked Questions (FAQ)
28
Cookware
Which types of cookware can be used with an induction hob?
You can find information on which types of cookware can be used with an induction hob in the section on ~ "Induction cooking"
Why is the hotplate not heating up and why is the heat setting flashing?
The hotplate on which the cookware is standing is not switched on.
Check that you have switched on the correct hotplate.
The cookware is too small for the hotplate that is switched on or it is not suitable for induction cooking.
Check that the cookware is suitable for induction cooking and that it is placed on the hotplate that best corresponds to its size. You can find
information on the type, size and positioning of the cookware in the sections on ~ "Induction cooking", ~ "CombiZone function" and
~ "Move function"
Why is it taking so long for the cookware to heat up or why is it not heating up sufficiently despite being on a high heat setting?
The cookware is too small for the hotplate that is switched on or it is not suitable for induction cooking.
Check that the cookware is suitable for induction cooking and that it is placed on the hotplate that best corresponds to its size. You can find
information on the type, size and positioning of the cookware in the sections on ~ "Induction cooking", ~ "CombiZone function" and
~ "Move function"
Cleaning
How do I clean the induction hob?
Optimal results can be achieved with cleaning products specifically for use on glass-ceramic surfaces. Do not use harsh or abrasive
cleaning products, dishwasher detergents (concentrates) or floor cloths.
To find out how to clean and care for the hob, refer to the section entitled ~ "Cleaning".
There is water in the cabinet underneath the hob.
Check whether the overflow container is full.
To find out how to clean the overflow container, refer to the section entitled ~ "Cleaning".
How often do I need to clean the overflow container?
Clean the overflow container frequently.
To find out how to clean the overflow container, refer to the section entitled ~ "Cleaning".
How often do I need to clean the metal grease filter?
Clean the metal grease filter regularly.
To find out how to clean and care for the filter, refer to the section entitled ~ "Cleaning".
Trouble shooting en
29
3Trouble shooting
Tr oubl e s hoot i ng
Usually, faults are small matters that are easy to
eliminate. Please read the information in the table
before calling the after-sales service.
Notes
■ If “ appears on the display, press and hold the
button for the relevant cooking zone in order to read
the fault code.
■ If the fault code is not listed in the table, disconnect
the hob from the mains power supply and wait
30 seconds before reconnecting it. If this code is
displayed again, contact the technical after-sales
service and specify which fault code has appeared.
■ If a fault occurs, the appliance will not switch to
standby mode.
Display Possible cause Solution
None The power supply has been disconnected. Use other electrical appliances to check whether a short circuit
has occurred in the power supply.
The appliance has not been connected as shown
in the circuit diagram.
Ensure that the appliance has been connected as shown in the
circuit diagram.
Electronics fault. If you are unable to rectify the fault, inform the technical after-
sales service.
The displays flash. The control panel is damp or there is something
on it.
Dry the control panel or remove the object.
The Ù display flashes in the
cooking zone displays.
A fault has occurred in the electronics. To acknowledge the fault, briefly cover the control panel with
your hand.
”
The active carbon filter is saturated or the satura-
tion indicator lights up even though the filter has
been cleaned or replaced.
Change the filter and reset the filter saturation indicator. You can
find additional information about this in section ~ "Cleaning".
”ƒ
The electronics have overheated and have
switched off the affected cooking zone.
Wait until the electronics have cooled down sufficiently. Then
touch any symbol on the hob.
”…
The electronics have overheated and all of the
cooking zones have been switched off.
Ӡ + power level and audible
signal
There is hot cookware near the control panel.
There is a risk that the electronics will overheat.
Remove the cookware that is causing the problem. The fault dis-
play goes out shortly afterwards. You can continue cooking.
Ӡ and audible signal
There is hot cookware near the control panel.
The cooking zone has been switched off to pro-
tect the electronics.
Remove the cookware that is causing the problem. Wait a few
seconds. Touch any touch control. When the fault indicator goes
out, you can continue cooking.
”‚/”‡
The cooking zone has overheated and has been
switched off to protect the work surface.
Wait until the electronics have cooled down sufficiently. Then
switch the cooking zone on again.
”‰
The cooking zone has been operating continu-
ously for an extended period.
The automatic safety cut-out function has been activated. You can
find additional information about this in section .
“Š‹‹‹
“Š‹‚‹
The operating voltage is incorrect and outside of
the normal operating range.
Contact your electricity supplier.
—…‹‹
The hob is not connected correctly. Disconnect the hob from the mains. Ensure that the hob has been
connected as shown in the circuit diagram.
Do not place hot cookware on the control panel.
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