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WARRANTY
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WHAT CAUSES THE WARRANTY TO BE VOID
All product warranties are void if:
• The blender is placed in a sound enclosure not manufactured by Vitamix.
• Any component of a covered piece of Equipment or part has been modified,
altered, “reconditioned” or repaired by persons someone other than Vitamix,
an authorized Vitamix Service Center or an authorized Vitamix Distributor.
• Any covered Vitamix component is used with a component not expressly authorized
in writing by Vitamix (i.e. using a Vitamix container with a non-Vitamix motor base
and/or using a Vitamix motor base with a non-Vitamix container); or
• Any part of the blender is improperly installed, including but not limited to poor
workmanship, not following specifications provided and/or inadequate ventilation
of the “In-Counter” models.
HOW TO OBTAIN WARRANTY COVERAGE AND REPAIR
Who to Contact For Warranty Service and Repair: In the event your Vitamix blender
needs service or repair covered by the terms of this warranty, please call Vita-Mix
Corporation, an authorized service center or a local distributor for warranty assistance.
• For Equipment purchased and located in the U.S.A.:
Call Vitamix Technical Support: (800) 886.5235.
• For Equipment purchased outside the continental U.S.A.:
Contact your authorized Vitamix Distributor or the Vitamix International Division
at +1 (440) 782.2450 or email international@vitamix.com for a distributor near you.
You will be asked to provide proof of purchase for the Equipment. If the remote technical
support team cannot fix the Equipment remotely, the Equipment will need to be serviced.
The team will help you either locate an authorized service center or arrange for the
Equipment to be shipped back to Vitamix.
HOW TO SHIP THE EQUIPMENT TO VITAMIX FOR SERVICE
A. Obtain a Return Authorization Number Before Shipment. Do not return or send in
Equipment without the approval from Vitamix. Under no circumstances will Vitamix be
responsible for the cost of any unauthorized repairs. All Equipment returns must have
the Return Authorization Number (“RA”) clearly marked on the outside of the box.
Any Equipment that is sent to Vitamix without prior authorization or approval will be
returned to the shipper’s address “as is” without repair.
B. Properly Package The Returned Item. Any item sent to Vitamix must be sent in
original or sucient packaging.
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