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Faults and what to do about them. en
47
Faults and what to do about them.
Faults Cause/remedy
Water is leaking from the
machine.
■ Attach the drain hose correctly or replace it.
■ Tighten the threaded connection on the supply hose.
The programme has
started and the drum is
rotating, but the drum is
not filling with water.
Not a fault – the load is automatically detected after the programme has started
in order to calculate the optimum amount of water for washing. This process
can take up to two minutes and no water is added during this time.
The machine is not filling
with water.
Detergent is not being dis-
pensed.
■ Have you started the programme?
■ Is the tap turned on?
■ Could the filter be clogged? Clean the filter.~ Page 44
■ Is the supply hose kinked or trapped?
The door cannot be
opened.
■ The safety function is active.
Note: For safety reasons, the door remains locked when the water level or
temperature is high (see ~ "Cancel the programme" on page 34) or while
the drum is rotating.
■ Is $ selected (Rinse Hold = no final spin)? ~ Page 34
■ Can the door only be opened by the emergency release? ~ Page 45
The programme will not
start.
■ Have you started the programme or selected ready in // (Ready in) // Fin-
ished in?
■ Is the door closed?
■ Is the childproof lock activated? Deactivate it. ~ Page 34
Nothing happens when
you press A.
ù lights up continuously. The detergent drawer has not been pushed in fully.
Push the detergent drawer in fully.
Nothing happens when
you press ý i-DOS w or
þ i-DOS M/w.
■ Is automatic dosing an option for the programme? Overview of pro-
grammes ~ Printed supplement for the operating and installation instruc-
tions
■ Is the pump unit blocked? Switch off the appliance and clean the pump
unit. ~ "Emptying the i-DOS detergent drawer, cleaning the i-DOS deter-
gent drawer and its housing, cleaning the i-DOS pump unit" on page 39
The wrong detergent/fab-
ric softener has been
poured into the dis-
penser(s).
Empty the dispenser(s), clean it/them and pour in the correct product.
~ "Emptying the i-DOS detergent drawer, cleaning the i-DOS detergent
drawer and its housing, cleaning the i-DOS pump unit" on page 39
~ "Filling the dispensers" on page 37
Detergent/fabric softener
has congealed in the dis-
pensers.
Empty the dispenser(s), clean it/them and pour in the correct product.
~ "Emptying the i-DOS detergent drawer, cleaning the i-DOS detergent
drawer and its housing, cleaning the i-DOS pump unit" on page 39
~ "Filling the dispensers" on page 37
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