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11
Problem Possible Solution
Air purifier will not turn on or
respond to button controls.
Plug in the air purifier.
Disconnect the AC power adapter from the air purifier and
reconnect it.
Check to see if the AC power adapter is damaged. If so,
stop using the air purifier and contact Customer Support
(see page 14).
Plug the air purifier into a dierent outlet.
Air purifier is malfunctioning. Contact Customer Support
(see page 14).
Airflow is significantly reduced. Make sure the filter is removed from its packaging and
properly in place (see page 6).
Tap
to increase the fan speed.
Make sure there are at least 15 inches / 38 cm of clearance
on all sides of the air purifier.
Replace the air filter (see page 10).
Air purifier makes an unusual
noise while the fan is on.
Make sure the air filter is properly in place with plastic
packaging removed (see page 6).
Make sure the air purifier is operating on a hard, flat, even
surface.
Replace the air filter (see page 10).
The air purifier may be damaged, or a foreign object may
be inside. Stop using the air purifier and contact Customer
Support (see page 14). Do not try to repair the air purifier.
Poor air purification quality.
Tap
to increase the fan speed.
Make sure no objects are blocking the sides or top of the
air purifier (the inlet or outlet).
Make sure the filter is removed from its packaging and
properly in place (see page 6).
Close doors and windows while using the air purifier.
Make sure the room is smaller than 161 ft² / 15 m². The air
purifier may not be as eective in larger rooms.
Replace the filter (see page 10).
TROUBLESHOOTING
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