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TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Some pans make crackling or
clicking noises.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
This is normal for induction
cookware and does not indicate
a fault.
The cooktop makes a low
humming noise when used on
a high heat setting (especially
PowerBoost).
This is caused by the technology
of induction cooking.
This is normal, but the
noise should quieten down
or disappear when the
heat setting is decreased.
Fan noise coming from
the cooktop.
A cooling fan built into your
cooktop has come on to prevent
the electronics from overheating.
It may continue to run even after
you’ve turned the cooktop off.
This is normal and needs
no action. Do not switch
the power to the cooktop
off at the wall while the
fan is running.
I have locked the control
panel while two cooking
zones are bridged and the
cooktop has not turned off.
This is normal. The cooking zones
will remain inactive, but the
indicator lights will remain on.
Unlock the controls, deactivate
the bridging zones and then
lock the cooktop again Refer to
‘SmartZones’.
P flashes in the display
when you are trying to set
PowerBoost.
PowerBoost is temporarily
unavailable because the
cooktop needs to protect
itself from overheating.
Allow the cooktop to
cool down.
PROBLEM POSSIBLE CAUSES WHAT TO DO
The flames are yellow
or yellow-tipped rather
than blue.
Burner parts may be
clogged or wet.
Check that they are clean and dry, refer to
‘Care and cleaning’ for advice.
The cooktop may have
been connected to the
wrong gas type or the gas
pressure is not correct.
Contact Customer Care and do not use your
cooktop until it has been checked by a trained
and supported service technician.
The flame pattern
is uneven around
the burner.
Burner parts may be
clogged or wet.
Check that they are clean and dry. Refer to
‘Care and cleaning’ for advice.
Burner parts may not have
been replaced correctly.
Check the assembly and ensure the burner
cap and/or ring is sitting flat on the flame
spreader. See ‘Care and cleaning’ for details.
There is a strong
gas smell.
The gas connection could
be leaking.
Open a window and refer to your installation
guide for details on checking for leaks. Do not
use the until leak has been repaired.
Gas burner
32
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