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Trouble shooting en
39
3 Trouble shooting
Tr o ubl e shoot i ng
Faults often have simple explanations.
Before calling the customer service,
please refer to the fault table and
attempt to correct the fault yourself.
Please read through the safety
information at the beginning of these
instructions.
Fault table
Problem Cause Solution
Coffee or milk froth quality var-
ies widely.
Build-up of limescale in the
appliance.
Descale the appliance as described in
the instructions.
The quality of the milk froth var-
ies.
The quality of the milk froth
depends on the type of milk or
the plant-based alternative
used.
Optimise the result by selecting your
milk or plant-based alternative as
appropriate.
No hot water dispensed. The milk system or the intake
of the milk system is soiled.
Clean the milk system or the intake.
~ "Cleaning the milk system"
on page 34
Too little or no milk froth. The milk system or the intake
of the milk system is soiled.
Clean the milk system or the intake.
~ "Cleaning the milk system"
on page 34
Unsuitable milk. Do not use milk that has already been
boiled. Use cold milk with a fat content
of at least 1.5%.
Build-up of limescale in the
appliance.
Descale the appliance as described in
the instructions.
No intake of milk by the milk
system.
The milk system is assembled
incorrectly.
Correctly assemble all parts.
~ Fig. #
Incorrect connection sequence
for milk container and milk sys-
tem.
Connect the milk system in the outlet
system first, then the milk container.
The milk/blended milk drinks
are too cold.
The milk used is too cold. Use lukewarm milk.
The individually selected
per-cup quantity is not reached.
Coffee dispensing slows to a
trickle or stops completely
The grinding level is too fine.
The ground coffee is too fine.
Set a coarser grinding level.
Use coarser ground coffee.
Heavy build-up of limescale in
the appliance.
Descale the appliance as described in
the instructions.
Air in the water filter. Immerse the water filter in water until
no more air bubbles escape, then
insert the filter again.
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