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English
30
APPENDIX
Troubleshooting
Before calling for service, review the problems and solutions below. If none of the suggested
solutions resolve your problem, please visit our website at www.samsung.com or call
Samsung Customer Care. Note that you will be charged for any service calls in which no
defects were found.
Problems Solutions
The vacuum cleaner
does not work.
• Check the battery level and charge the battery.
• Check whether the product is turned off, and then press the
power button to turn it on.
• Check whether the pipe, dustbin or brush is blocked.
• Check whether the washable micro lter is inserted correctly.
• If the vacuum has not been used for a long time, charge the
battery.
• If the battery dies, replace the battery.
Suction force decreases
suddenly and the
vacuum makes a
vibrating sound.
• Check whether a brush, dustbin or pipe is clogged with
foreign matter and remove it.
• Check whether the pipe, dustbin is fully lled with dust. If it
is, empty the bin.
• Check whether the lter is dirty. If it is, clean the lter.
The vacuum cleaner
cannot be charged.
• Conrm that the voltage provided to the charging stand
matches the requirements of the charging stand.
• Check if the vacuum cleaner is turned on, and then check if
the LED of the battery level indicator is turned on.
• Check if foreign matter (dust) is on the charging terminal.
Remove any foreign matter with a cotton swab or soft cloth.
The spinning brush
(drum) inside a brush
does not work.
• When the spinning brush stuck display is turned on, turn off
the vacuum and check whether the brush is clogged with
foreign matter. If so, remove the foreign matter and restart
the vacuum.
• Check if the vacuum cleaner is turned on and then turn it off
and on again.
– For the Soft Action Brush and wet brush, if the overheating
prevention device of the brush motor operates, it may take
about 30 minutes to cool the motor.
VS9000_EN_00821F-01_SA_NEW.indd 30 2019-09-04 오후 10:43:36
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