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86
Message Possible causes Possible corrective measures
The screen
does not
turn on
when I
receive a
call.
Proximity sensor
problem
If you use any protection tape or case,
check to see if it has covered the area
around the proximity sensor. Make
sure that the area around the proximity
sensor is clean.
No sound Vibration mode
Check the settings status of the sound
menu to make sure you are not in
vibrate or silent mode.
Hang up or
freeze
Intermittent
software problem
Try to perform a software update via
the website.
Troubleshooting
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