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38
EN
Symptoms Possible Cause & Solution
Appliance does not
drain water.
Kinked drain hose.
• Ensure that the drain hose is not kinked.
Drain located higher than 1.2 m above the floor.
• Make sure that the drain hose should not be higher than 1.2 m above the
bottom of the appliance.
Detergent is
not dispensed
incompletely or not
dispensed at all.
Too much detergent is used.
• Follow the guidelines provided by the detergent manufacturer.
Cycle time is longer
than usual.
The load is too small.
• Add more items to allow the appliance to balance the laundry.
Heavy items are mixed with lighter items.
• Always try to wash items with similar weight in order to allow the appliance
to evenly distribute the weight of the laundry for spinning.
The load is out of balance.
• Manually redistribute the laundry if items have become tangled.
Duration is delayed Unbalance is detected or suds removing programme is on.
• This is normal. The time remaining shown on the display is only an
estimated duration. Actual time may vary.
Performance
Symptoms Possible Cause & Solution
Poor stain removal Previously set stains.
• Items that have been previously washed may have stains which have
been set. These stains may be difficult to remove and may require hand
washing or pre-treating to aid in stain removal.
Staining Bleach or softener is dispensed too soon.
• Dispenser compartment is overfilled. It makes bleach or softer dispensed
rapidly. Always measure bleach or softener to prevent overfilling.
• Close the dispenser drawer gently.
Bleach or softener was added directly to the laundry in the drum.
• Always use the dispensers to ensure that laundry products are properly
dispensed at the right time in the cycle.
Clothes were not properly sorted.
• Always wash dark colours separately from light colours and whites to
prevent discolouration.
• Never wash heavily soiled items with lightly soiled items.
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