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19
Camera won’t power up
1. Make sure that the batteries are installed correctly, observing
proper polarity. Always place the negative (at) end of each
battery in contact with the spring tab side of its slot inside the
camera.
Still Photo and/or Video Quality Problems
1. Night photos appear too dark
a. Try using a set of new batteries. The ash will stop operating
near the end of the battery life.
b. You will get the best results when the subject is within the
ideal ash range, no farther than 45’ from the camera. Subjects
may appear too dark at greater distances.
2. Daytime photos appear too dark
a. Make sure that the camera is not aimed at the sun or other
light sources during the day, as this may cause the auto exposure
to produce darker results.
3. Night photos appear too bright
a. You will get the best results when the subject is within the
ideal ash range, no closer than 10’ (3m) from the camera.
Subjects may appear too light at closer distances.
4. Daytime photos appear too bright
a. Make sure that the camera is not aimed at the sun or other
light sources during the day.
5. Red , green or blue color cast
a. Under certain lighting conditions, the sensor can become
confused resulting in poor color images.
b. If this is seen on a consistent basis, then the sensor may need
servicing. Please contact Primos customer service.
6. Video le won’t play
a. If the camera was powered o during a video recording (green
LED on), the le may have been corrupted.
Troubleshooting / FAQ
Do not mix old and new batteries.
Do not mix battery types-use ALL lithium or ALL alkaline.
Rechargeable batteries are not recommended.
Primos 63063 BulletProof2 Cam_1LIM_rev5.indd 19 1/20/16 2:14 PM
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