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Enable factory reset protection
Adding a Google Account to your device automatically
activates the FRP security feature.
Disable factory reset protection
To disable FRP, remove all Google Accounts from the
device.
1. From a Home screen, swipe up to access Apps.
2.
Tap
Settings > Cl
oud and accounts >
Accounts > [Google account].
3. T
ap Remove account.
Collect diagnostics
Collect diagnostic data for troubleshooting.
1. From a Home screen, swipe up to access Apps.
2.
Tap
Settings > Ge
neral management > Reset >
Collect diagnostics. The following options are
available to choose:
l Diagnostics: Help T-Mobile troubleshoot your
device issues.
l Issue assist: Optimized Wi-Fi connectivity
and diagnose network issues.
l Personalized offers: Receive T-Mobile offers
that will improve your experience.
Device maintenance 148
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