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13
PROBLEM POSSIBLE CAUSE SOLUTION
The espresso leaks over the edges of the
lter
The portalter is not positioned correctly Put the portalter in place and lock it
(turning it counterclockwise as far as it
will go)
The rim of the portalter is encrusted
with coee grounds
Remove excessive coee grounds and
clean the grid through which water pas-
ses with a damp sponge
The soft capsule is positioned incorrectly Check that the soft capsule has been
inserted correctly: the paper must not
protrude out of the lter
The coee is dripping too slowly (delive-
red from the spout too slowly)
The coee is pressed down too rmly Press the coee down less rmly
There is too much coee Reduce the quantity of coee
The lter is clogged Clean the lter (“8.2 Cleaning the coee
lters”)
The coee is too ne or damp Use only pre-ground coee for espresso
coee makers and make sure it is not
damp
The wrong type of pre-ground coee is
being used
Use a dierent type of pre-ground coee
The coee has an acid taste Inadequate rinsing after descaling After descaling rinse the appliance as in-
dicated in section “9. Descaling”
No milk froth is formed when making
cappuccino
Milk not cold enough Always use 2% milk at refrigerator tem-
perature.
Cappuccino maker dirty Clean the cappuccino maker (“6.2 Clea-
ning the cappuccino maker after use”)
Limescale in the water circuit Descale as described in section “9. De-
scaling”
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