User Manual LiftMaster 8500W DC Battery Backup Wall Mount WiFi Garage Door Opener

• User Manual - (English, French)
• LiftMaster 8500W Quick Start Guide - English, French - (English)

• Accessory Compatibility Chart - (English)
• California Residential Garage Door Opener Comparison Chart - (English)
• Garage Door Opener Comparison Chart - (English)

• LiftMaster Model 8500W 3-PART Specification - English - (English)

Table of contents

• Connect With Your Smartphone
• Programming
• Operation
• Adjustments
• Test the Protector System®
• Troubleshooting
• Automatic Garage Door Opener Safety & Maintenance Guide

Connect With Your Smartphone

Before You Begin

You will need:

• Wi-Fi enabled smartphone, tablet or laptop
• Broadband Internet Connection
• Wi-Fi signal in the garage (2.4 Ghz, 802.11b/g/n required)
• Password for your Wi-Fi network (main network, not a guest network)

Test the Wi-Fi Signal Strength

Make sure your mobile device is connected to your Wi-Fi network. Hold your mobile device in the place where your garage door opener is installed and check the Wi-Fi signal strength.

Check Signal Strength. If you see:

Wi-Fi signal is strong.

The garage door opener will connect to your Wi-Fi network.

Wi-Fi signal is weak.

The garage door opener may connect to your Wi-Fi network. If not, try one of the options below to improve the Wi-Fi signal.

No Wi-Fi signal.

The garage door opener will not be able 1o connect to your Wi-Fi network. Try one of the options below to improve the Wi-Fi signal:

• Move your router closer to the garage door opener to minimize interference from walls and other objects
• Buy a Wi-Fi range extender

Download the myQ App to Set Up an Account and Connect

Open and close your door, get alerts and set schedules from anywhere. Connected smart garage door openers also receive software updates to ensure the opener has the latest operational features.

1. Download the myQ App.
2. Set up an account and connect.

For more information on connecting your garage door opener, visit Liftmaster.com/Customer-Support.

Programming

893MAX Remote Control

Below are the steps to program a new or existing remote control. Test remote control before reprogramming.

1. Press and hold the program button on the remote control until the LED on the front of the remote control turns on.
2. Press and release the remote control button you wish to use.
3. Press any remote control button except the button that was just programmed.
4. a. Select Menu > Program > Remote and follow the on screen prompts.
   b. Press and release the LEARN button on the garage door opener. The Learn LED will light. Within 30 seconds...
5. Press the remote control button programmed in step 2 until the garage door opener light flashes or two clicks are heard.

To program other types of remote controls or keyless entries see the instructions included with the device

Wireless Keypad

Refer to the instructions provided with your keyless entry or go to LiftMaster.com to download instructions.

To Erase the Memory

Erase ALL Remote Controls and Keyless Entries

Press and hold the LEARN button until the LED goes out (approximately 6 seconds).

All remote controls and keyless entries are now erased.

Erase ALL Devices (Including myQ enabled accessories)

1. Press and hold the LEARN button until the LED goes out (approximately 6 seconds).
2. Immediately press and hold the LEARN button until the LED goes out. All codes are now erased.

Erase the Wi-Fi Network from the Garage Door Opener

Press and hold the adjustment button until 3 beeps are heard (approximately 6 seconds).

Erase a myQ Account

Go to myLiftMaster.com to delete your myQ account.

Program the myQ LED Remote Light

myQ Remote LED Light must be installed to enable use of Timer To Close or myQ Smartphone Control of the door. Your garage door opener remote light has already been programmed at the factory to operate with your opener. Any additional or replacement remote lights will need to be programmed.

1. Press the LEARN button on the light until the green LED comes ON.
2. Press the LEARN button on the garage door opener.
   OR
   On the Smart Control Panel, go to Menu > Program > myQ Device.
3. The code has been programmed when the remote light blinks once.

NOTE: The LED light is very bright and will blink while programming. DO NOT stare at the light while on a ladder.

HomeLink®

In the rare case the HomeLink system does not program with the Security+ 2.0 Garage door opener, install a repeater kit. Refer to HomeLink Instructions Below.

HomeLink is the in-vehicle system. The image used is for reference only and your product may look different.

WHEN TO INSTALL A HOMELINK REPEATER KIT

All 2006 and Older vehicles - A repeater kit is required and must be purchased by the homeowner. All 2007 and Newer vehicles - Program the HomeLink according to the vehicle instructions. If after ONE attempt to program the HomeLink to the garage door opener and you are unsuccessful, install a repeater.

HOW TO ORDER

Order the HomeLink repeater kit from an installer or call 1-800-355-3515. To program the HomeLink repeater kit, refer to the instructions provided in the kit

INSTALLATION QUICK FACTS

• Only one repeater kit is required per home.
• Use different HomeLink buttons in vehicle if programming multiple cars, button 1 first car, button 2 second car... etc.
• HomeLink remote is NOT a garage door opener.
• If you are using the HomeLink repeater with a garage door opener that has a battery backup system, ensure your original garage door opener remote control is programmed to the garage door opener and place it in your glove box for use in the event of a power outage.
• The remote included in this repeater kit MUST be kept for future programming (new vehicle, new garage door opener etc).
  

Operation

WARNING

To prevent possible SERIOUS INJURY or DEATH from a falling garage door:

• If possible, use emergency release handle to disengage trolley ONLY when garage door is CLOSED. Weak or broken springs or unbalanced door could result in an open door falling rapidly and/ or unexpectedly.
• NEVER use emergency release handle unless garage doorway is clear of persons and obstructions.
• NEVER use emergency release handle to pull door open or closed. If rope knot becomes untied, you could fall.

To Open the Door Manually

Disengage door lock before proceeding.

1. The door should be fully closed if possible.
2. Pull down on the emergency release handle until a click noise is heard.
3. To reconnect the door to the garage door opener, pull the emergency release handle straight down a second time until a click noise is heard.

The door will reconnect on the next UP or DOWN operation.

Door Control

Battery Backup

The battery backup allows access in and out of your garage when the power is out. When the garage door opener is operating on battery power, the garage door opener will run slower and the lights, Timer-to-Close, and remote close features (myQ App) are disabled. In battery backup mode, the Automatic Garage Door Lock will unlock when the garage door is opened, and will remain disabled until power is restored. During a power outage the battery supplies power for up to 24 hours of operation. For maximum battery life and prevent damage, disconnect the battery when the garage door opener is unplugged for an extended period of time.

• Solid green LED - Charged battery
• Flashing green LED - Charging battery
• Solid orange LED with beep - Operating on battery power
• Flashing orange LED with beep - Low battery
• Solid red LED with beep - Replace battery

The Protector System® (Safety Reversing Sensors)

WARNING

Be sure power is NOT connected to the garage door opener BEFORE installing the safety reversing sensor. To prevent SERIOUS INJURY or DEATH from closing garage door:

• Correctly connect and align the safety reversing sensor. This required safety device MUST NOT be disabled.
• Install the safety reversing sensor so beam is NO HIGHER than 6" (15 cm) above garage floor.

The door will not close if the sensors have not been installed and aligned correctly.

When the light beam is obstructed or misaligned while the door is closing, the door will reverse. If the door is already open, it will not close.

The sensors can be aligned by loosening the wing nuts, aligning the sensors, and tightening the wing nuts. Check to make sure the LEDs in both sensors are glowing steadily. The LEDs in both sensors will glow steadily if they are aligned and wired correctly.

If either of the sensor LEDs are off, there is no power to the sensor:

1. Check that you have power to the garage door opener.
2. Check the sensor wire is not shorted or broken.
3. Check that the sensors are wired correctly; white wires to white terminal and white/black wires to grey terminal.

If the green receiving sensor LED is blinking, the sensors are obstructed or misaligned:

1. Check for obstructions in the sensor light beam.
2. Align the sensors.
3. If the receiving sensor (green LED) faces direct sunlight, switch the sensors to opposite sides of the door to assure proper operation.

Adjustments

Introduction

WARNING

Without a properly installed safety reversal system, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door.

• Incorrect adjustment of garage door travel limits will interfere with proper operation of safety reversal system.
• After ANY adjustments are made, the safety reversal system MUST be tested. Door MUST reverse on contact with 1-1/2" (3.8 cm) high object (or 2x4 laid flat) on floor.

Your garage door opener is designed with electronic controls to make setup and adjustments easy. The adjustments allow you to program where the door will stop in the open (UP) and close (DOWN) position. The electronic controls sense the amount of force required to open and close the door.

NOTE: If anything interferes with the door’s upward travel it will stop. If anything interferes with the door’s downward travel, it will reverse.

Program the Travel

WARNING

Without a properly installed safety reversal system, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door.

• Incorrect adjustment of garage door travel limits will interfere with proper operation of safety reversal system.
• After ANY adjustments are made, the safety reversal system MUST be tested. Door MUST reverse on contact with 1-1/2" (3.8 cm) high object (or 2x4 laid flat) on floor.

Note: While programming the travel, the UP and DOWN buttons can be used to move the door as needed. During the Automatic Force Setup, the door will automatically open and close.

1. Press and hold the Adjustment Button until the UP Button begins to flash and/or a beep is heard. The Safety Reversing Sensors will be disconnected during the Program the Travel process.
   
2. Press and hold the UP Button until the door is in the desired UP position.
   
3. Once the door is in the desired UP position press and release the Adjustment Button. The garage door opener lights will flash twice and the DOWN Button will begin to flash.
   
4. Press and hold the DOWN Button until the door is in the desired DOWN position.
   
5. Once the door is in the desired DOWN position press and release the Adjustment Button. The garage door opener lights will flash twice. Program the Travel is now complete. If the garage door opener lights flash 5 times. then programming has timed out and the Travel Limits have not been set. Please restart the Program the Travel process.
   

Automatic Force Set Up

Once both the up and down positions have been manually set, the Safety Reversing Sensors will reconnect and become operational. Then, the opener will enter a force-sensing operation by automatically moving the door open and close. The garage door opener will sound an audible and visual alert before automatically opening and closing the door. The garage door opener will beep three times, confirming that the Automatic Force Setup completed successfully. Adjustment is complete.

If you hear one long beep after the door attempts to move, then the Automatic Force Set Up has not completed successfully. Please start over at step 1 of Program the Travel.

Test the Safety Reversal System

WARNING

Without a properly installed safety reversal system, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door.

• Safety reversal system MUST be tested every month.
• After ANY adjustments are made, the safety reversal system MUST be tested. Door MUST reverse on contact with 1-1/2" high (3.8 cm) high object (or 2x4 laid flat) on the floor.

1. With the door fully open, place a 1-1/2 inch (3.8 cm) board (or a 2x4 laid flat) on the floor, centered under the garage door.
   
2. Press the remote control push button to close the door. The door MUST reverse when it makes contact with the board.
   

If the door stops but does not reverse:

1. Repeat Program the Travel (see Adjustment Step 1);
2. Repeat the Safety Reversal test.

If the test continues to fail, call a trained door systems technician.

Test the Protector System®

WARNING Without a properly installed safety reversing sensor, persons (particularly small children) could be SERIOUSLY INJURED or KILLED by a closing garage door.

1. Open the door. Place an obstruction in the path of the door.
   
2. Press the remote control push button to close the door. The door will not move more than an inch (2.5 cm).
   

The garage door opener will not close from a remote control if the LED in either safety reversing sensor is off (alerting you to the fact that the sensor is misaligned or obstructed).

If the garage door opener closes the door when the safety reversing sensor is obstructed (and the sensors are no more than 6 inches [15 cm] above the floor), call for a trained door systems technician. grease the door tracks.

Maintenance

Maintenance Schedule

EVERY MONTH

• Manually operate door. If it is unbalanced or binding, call a trained door systems technician.
• Check to be sure door opens and closes fully. Adjust if necessary, see page 14.
• Test the safety reversal system. Adjust if necessary, Page 15
• Test the battery backup and consider replacing the battery to ensure the garage door opener will operate during an electrical power outage.

EVERY YEAR

• Oil door rollers. bearings and hinges. The garage door opener does not require additional lubrication. Do not grease the door tracks.
• Test the battery backup and consider replacing the battery to ensure the garage door opener will operate during an electrical power outage.

Testing the Battery Backup:

1. Unplug the garage door opener from AC power. The battery status LED will glow solid orange (opener is operating on battery power) or will flash (low battery power).
2. Open and close the door using the remote control or door control.
3. In battery backup mode. the Automatic Garage Door Lock will unlock when the garage door is opened. and will remain disabled until power is restored.
4. Plug in the garage door opener. Verify the battery status LED is flashing green (battery is charging).

myQ LED REMOTE LIGHT

• Unplug the light before cleaning.
• Use a lightly dampened cloth for cleaning.
• DO NOT use liquid cleaners on the light lens.

The Remote Control Battery

WARNING

To prevent possible SERIOUS INJURY or DEATH:

• NEVER allow small children near batteries.
• If battery is swallowed. immediately notify doctor.

To reduce risk of fire. explosion or chemical burn:

• Replace ONLY with 3V CR2032 coin batteries.
• DO NOT recharge. disassemble. heat above 212°F (100°C) or incinerate.

Troubleshooting

The garage door opener doesn't operate from either the door control or the remote control:

• Does the garage door opener have electric power? Plug a lamp into the outlet. If it doesn't light, check the fuse box or the circuit breaker. (Some outlets are controlled by a wall switch.)
• Have you disabled all door locks? Review installation instruction warnings on page 3.
• Is there a build-up of ice or snow under the door? The door may be frozen to the ground. Remove any restriction.
• The garage door spring may be broken. Have it replaced.

My remote control will not activate the garage door:

• Verify the lock feature is not activated on the door control.
• Reprogram the remote control.
• If the remote control will still not activate the door check the diagnostic codes to ensure the garage door opener is working properly.

The remote control has short range:

• Change the location of the remote control in your car.
• Some installations may have shorter range due to a metal door, foil backed insulation, or metal garage siding.

The door doesn't open completely:

• Check power door lock.
• Is something obstructing the door? Is it out of balance, or are the springs broken? Remove the obstruction or repair the door.

The door opens but won't close:

• Check cable tension monitor. If a 2nd cable tension monitor has been removed, unplug and plug in the garage door opener twice to reset it.
• If the garage door opener lights blink, check the safety reversing sensors (see page 12).
• If the garage door opener lights don't blink and it is a new installation see Adjustment Step 1. For an existing installation, see below.
  Repeat the safety reverse test after the adjustment is complete.

The door reverses for no apparent reason and garage door opener lights don’t blink:

• Check cable tension monitor (see Installation Step 4). If a 2nd cable tension monitor has been removed, unplug and plug in the garage door opener twice to reset it.
• Is something obstructing the door? Pull the emergency release handle. Operate the door manually. If it is unbalanced or binding, call a trained door systems technician.
• Clear any ice or snow from the garage floor area where the door closes.
• Review Adjustment Step 1. Repeat safety reverse test after adjustments.

My door will not close:

The safety reversing sensor must be connected and aligned correctly before the garage door opener will move in the down direction.

• Verify the safety sensors are properly installed, aligned and free of any obstructions.

The garage door opener strains to operate door:

• The door may be out of balance or the springs may be broken. Close the door and use the emergency release handle to disconnect the door. Open and close the door manually. A properly balanced door will stay in any point of travel while being supported entirely by its springs. If it does not, disconnect the garage door opener and call a trained door systems technician.

The garage door opener motor hums briefly, then won't work:

• The garage door springs may be broken. See above.
• If the problem occurs on the first operation of the garage door opener, door may be locked. Disable the power door lock.

The garage door opener won't operate due to power failure:

• Manually open the power door lock.
• Use the emergency release handle to disconnect the door. The door can be opened and closed manually. When power is restored, pull manual release a second time.
• When in Battery Backup mode, the opener should be able to operate up to 20 times.

Door loses limits:

• Collar not tightened securely. Tighten collar and reprogram limits (see Adjustment Step 1).

The garage door opener moves when the door is in operation:

• Someme minor movement is normal for this product. If it is excessive the collar will wear prematurelyCheck
• Check to make sure the torsion bar is not moving left/right excessive check
• Check to make sure the torsion bar is not visibly moving up and down as it rotates.
• Check that the opener is mounted at a right angle to the jackshaft. If not, move the position of the mounting bracket.

The garage door is beeping and the red LED is flashing:

The battery charge is low or the battery is dead.

• Replace the battery.

myQ Smartphone Control, wireless myQ devices, and Timer-To-Close will not work:

• When in Battery Backup mode, myQ Smartphone Control, wireless myQ devices and Timer-To-Close will be disabled.
• m yQ Remote LED Light must be installed to enable use of Timer-to-Close or myQ Smartphone Control of the door. Plug in the myQ Remote LED Light and make sure it is programmed to the garage door opener. It may take up to 5 minutes to enable Timer-to-Close and myQ Smartphone Control.

Automatic door lock connector will not fit the door opener plug:

Older model 24V door locks are incompatible. Use automatic door lock model 841LM.

Automatic garage door lock does not activate when garage door opens or closes:

In battery backup mode, the automatic garage door lock will unlock when the garage door is opened, and will remain disabled until power is restored.

Automatic Garage Door Opener Safety & Maintenance Guide

A garage door is the largest moving object in the home. An improperly adjusted garage door and opener can exert deadly force when the door closes - which could lead to entrapment of children or adults and subsequent injury or death.

Proper installation, operation, maintenance, and testing of the garage door and automatic opener are necessary to provide a safe, trouble-free system.

Careless operation or allowing children to play with or use garage door opener controls are also dangerous situations that can lead to tragic results. A few simple precautions can protect your family and friends from potential harm.

Please review the safety and maintenance tips in this guide carefully and keep it for reference. Check the operation of your garage door and opener to ensure they function in a safe and trouble-free manner.

Be sure to read all Important Safety Information found in your garage door opener's manual as it provides more details and safety considerations than can be supplied with this guide.

Routine Maintenance Can Prevent Tragedies

Make monthly inspection and testing of your garage door and opener system a part of your regular routine. Review your owner's manual for both the door and door opener. If you don't have the owner's manuals, contact the manufacturer(s) and request a copy for your specific model(s). Look for the opener model number on the back of the power unit.