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52
After adding my smart outlet to VeSync, why won’t the smart outlet
icon appear on the My Home screen of the VeSync app?
• After adding your smart outlet to the VeSync app (see VeSync
App Setup, page 9), refresh the main menu screen by closing and
reopening the app.
Amazon Alexa or Google Assistant can’t find my app or can’t discover
my smart outlet.
• Make sure your wireless network router is close enough to your
smart outlet. The smart outlet must be within a 164 ft / 50 m)
visible range from the router.
• Check that your Amazon Alexa or Google Assistant is working
properly.
Why isn’t my smart outlet turning on/off as scheduled?
• Make sure that the schedule is still turned on. The toggle switch
should look like
, not .
• Make sure that your phone’s Location Services are turned on.
• Make sure the smart outlet is connected to a working network and
is not offline.
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If your problem is not listed, please contact Customer Support (see page
55).
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