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33
TROUBLE SHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
Dim or no flame Flame LED’s are burnt out Inspect the LED’s and replace
them if necessary
Back black cloth is falling off
and roll the flicker
Change a new flicker and back
black cloth
Ember bed is not
glowing or dimming
Ember LED’s are burnt out Inspect the ember bed LED’s and
replace them if necessary
Appliance turns off
and will not turn on
Appliance has overheated
and safety device has
caused the thermal switch to
disconnect
Turn off the main switch, allow
appliance to cool for 10 minutes,
then turn it on
House circuit breaker has
tripped
Reset house circuit breaker
Appliance’s fuse has blown Replace the fuse
Appliance will not
come on when switch
is flipped to ON
Appliance is not plugged into
an electrical outlet
Check plug and plug in
Appliance has overheated
and safety device has
caused the thermal switch to
disconnect
Turn off the main switch, allow
appliance to cool for 10 minutes,
then turn on
Circuit board is burnt out Inspect the circuit board and
replace if necessary
No warm air coming
out of appliance
Heater is burnt out Inspect the burner and heater
assembly and replace if
necessary
Flame sputters
Flame motor is defective Call a qualified service technician
and replace flame motor
Remote Control does
not work
Low batteries
Unit switch in “O” position
Replace AAA batteries in remote
control
Turn the switch in “I” position
Flame is fixed Wiring may be loose or the
flame motor may be
defective
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