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4
QUESTIONS?
USE THIS PROBLEM SOLVER
IFYOU NEED SERVICE
To obtain service, see your
warranty on the back page of this
guide.
We’re proud of our service and
want you to be pleased. If for
some reason you are not happy
with the service you receive, here
are three steps to follow for further
help.
FIRST, contact the people who
serviced your appliance. Explain
why you are not pleased. In most
cases, this will solve the problem.
NEXT, if you are still not pleased,
write all the details—including
your phone number—to:
Manager, Consumer Relations
GE Appliances
Appliance Park
Louisville, KY 40225
PROBLEM POSSIBLE CAUSE
ICEMAKER APPEARS • The feeler arm is in the STOP (up) position.
TO HAVE STOPPED
• The icemaker is not getting the necessary supply of water. Make sure the water
OPERATING
supply is connected and turned on. Check for kinks in the 1/4″ copper tubing.
Remove kinks or replace tubing if there are kinks.
• The freezer compartment is too warm. Turn the temperature control to a colder
setting. (See your refrigerator use and care guide.)
• The cubes are too small. The shutoff valve connecting the refrigerator to the
home water line may be clogged. Unclog it.
WATER OVERFLOWS • Let the icemaker produce three or four batches of ice. If the water still
ICE MOLD overflows, call for service.
ICE CUBES HAVE • Use icemaker regularly. Discard old cubes. Ice stored for an extended period
ODOR/TASTE may absorb odors which affect their taste.
• Ice storage bin needs to be emptied and washed.
• Unsealed packages in the refrigerator and/or freezer compartments may be
transmitting odor/taste to ice cubes.
• The interior of the refrigerator needs cleaning—see your refrigerator use and
care guide.
If you need more help…call, toll free:
GE Answer Center
®
800.626.2000
consumer information service
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