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FAQs
Failure to re-pair the watch with the Letsfit app on your
smartphone
1. Swipe the screen of watch to enter settings mode. Tap
"System" and choose "Reset". The information on the watch
will be reset and the watch will be restarted.
2. Select the watch language on the watch and enter the QR
code interface as instructed.
3. Use the Letsfit app to scan the QR code displayed on your
watch to pair.
If you still fails to connect the watch to the app, please kindly take the
following steps:
1. Make sure your smartphone’s Bluetooth is enabled and make
sure the watch is not connected to other smartphones.
2. Search this device in the app to pair (Go to the "Settings"
page → "+ Pair new device" → "IW1" → tap "Search
Devices").
3. Make sure the distance between your smartphone and the
watch does not exceed 0.5 meters and keep the watch
screen always on when pairing.
Occasional failure to connect with Bluetooth
Reboot your smartphone or restart your smartphone’s
Bluetooth.
Failure to receive SMS / calls notifications
Calls / SMS notification function works when the watch connects to your
smartphone via the app. Please kindly refer to the following tips:
1. Go to your smartphone Settings, find Letsfit app, enable the
Location and all Notifications.
2. Enable your phone’s Bluetooth and go to the Letsfit app to
pair the watch.
3. Open the app. Go to the "Settings" page → "IW1" →
"Notification alerts", turn on "Notification alerts".
4. Make sure the "Do not disturb" function is not enabled in the
app or the watch.
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