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51
en
Simple troubleshooting
Problem Cause Remedial action
Coffee is too “acidic”. The grinding setting is too
coarse or the pre-ground
coffee is too coarse.
Adjust the grinding unit to a finer
setting or use finer pre-ground
coffee.
Unsuitable type of coffee. Use a darker roast.
Coffee is too “bitter”. The grinding setting is
too fine or the pre-ground
coffee is too fine.
Adjust the grinding unit to a
coarser setting or use coarser
pre-ground coffee.
Unsuitable type of coffee. Change the type of coffee.
The coffee tastes “burnt”. The brewing temperature is
too high
Reduce the temperature, see
the section “Menu – Coffee
temperature”.
The grinding setting is
too fine or the pre-ground
coffee is too fine.
Adjust the grinding unit to a
coarser setting or use coarser
pre-ground coffee.
Unsuitable type of coffee. Change the type of coffee.
The appliance is not
dispensing drinks
Air in the water filter. Dip the water filter in water until
no more air bubbles escape,
then replace the filter.
The appliance is not
dispensing drinks
Residues of limescale
remover are blocking the
water tank.
Remove the water tank and
clean thoroughly.
The water filter does not
stay in position in the
water tank.
The water filter is not fitted
correctly.
Firmly press the water filter
straight down into the tank
connection.
The coffee grounds are
not compact and are too
wet.
The grinding setting is too
fine or too coarse, or not
enough ground coffee has
been used.
Adjust the grinding unit to a
coarser or finer setting, or use
2 level measuring spoons of
ground coffee.
Water dripped onto the
inner floor of the appli-
ance when the drip tray
was removed.
Drip tray removed too
early.
Wait a few seconds after the
last drink was dispensed before
removing the drip tray.
Display shows Please
refill bean container
although the container is
already full, or the grinder
is not grinding any beans.
Beans are not falling into
the grinding unit (beans too
oily).
Gently tap the bean container.
Possibly change the type of
coffee. When the bean container
is empty, wipe it with a dry cloth.
Display
Empty drip tray
despite empty drip tray.
Emptying is not detected
when the appliance is
switched off.
When the appliance is switched
on, remove and re-insert the
drip tray.
The drip tray is soiled. Clean the drip tray thoroughly.
If you are unable to solve the problem, always call the hotline!
You will find the telephone numbers at the back of these instructions�
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