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50
en Simple troubleshooting
Simple troubleshooting
Problem Cause Remedial action
The appliance no longer
responds.
Fault in the appliance Pull out the mains plug, wait
10 seconds, plug it back in.
The grinder will not start. The appliance is too hot. Disconnect the appliance from
the mains and leave to cool for
one hour.
Coffee or milk froth quality
varies widely.
Build-up of limescale in the
appliance.
Descale the appliance
according to the instructions.
Milk froth quality varies
widely
The quality of the milk
froth depends on the type
of milk or the plant-based
alternative used.
Optimise the result through the
selection of the type of milk or
plant-based drink.
No hot water dispensed. The milk system or the
intake of the milk system is
soiled.
Clean the milk system or the
intake (see the section “Care
and daily cleaning”).
Too little milk froth, none
at all, or the milk system
is not taking in any milk.
The milk system or the
intake of the milk system is
soiled.
Clean the milk system or the
intake (see the section “Care
and daily cleaning”).
Milk not suitable. Do not use milk that has been
boiled. Use cold milk with a fat
content of at least 1.5%.
The milk system is assem-
bled incorrectly.
Moisten the upper and lower
sections and fit them together.
Build-up of limescale in the
appliance.
Descale the appliance
according to the instructions.
The milk/blended milk
drinks are too cold.
The milk used is too cold. Use lukewarm milk.
The personally selected
per-cup quantity is
not reached. Coffee
dispensing slows
to a trickle or stops
completely.
Coffee is ground too finely.
Pre-ground coffee is too
fine.
Adjust the grinding level to a
coarser setting. Use a coarser
ground coffee.
Heavy build-up of lime-
scale in the appliance.
Descale the appliance
according to the instructions.
Coffee has no “crema”. Unsuitable type of coffee. Use a type of coffee with a
higher proportion of robusta
beans.
The beans are no longer
fresh.
Use fresh beans.
The grinding setting is not
suitable for the beans.
Adjust the grinding unit to a finer
setting.
If you are unable to solve the problem, always call the hotline!
You will find the telephone numbers at the back of these instructions�
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