Basic User’s Guide
MFC-J650DW
MFC-J870DW
MFC-J875DW
Version A
USA/CAN
If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: MFC-J650DW, MFC-J870DW and
MFC-J875DW (Circle your model number)
Serial Number:
1
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product
should you lose your receipt;
may support an insurance claim by you in the event of product loss
covered by insurance; and,
will help us notify you of enhancements to your product and special
offers.
The most convenient and efficient way to register your new product is
on-line at http://www.brother.com/registration/
.
© 2013 Brother Industries, Ltd. All rights reserved.
i
Brother numbers
NOTE
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
Register your product
By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product should you lose your receipt;
may support an insurance claim by you in the event of product loss covered by insurance; and,
will help us notify you of enhancements to your product and special offers.
For your convenience and most efficient way to register your new product, register on-line at
http://www.brother.com/registration/
FAQs (frequently asked questions)
The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function
Center needs. You can download the latest software documents and utilities, read FAQs and
troubleshooting tips, and learn how to get the most from your Brother product.
http://solutions.brother.com/
NOTE
• You can check here for Brother driver updates.
• To keep your machine performance up to date, check here for the latest firmware upgrade.
For Customer Service
In USA: http://www.brother-usa.com/support (Self-Service/Email/Chat)
1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (assistance via fax)
1-877-268-9575 (test your fax sending and fax receiving operations)
In Canada: 1-877-BROTHER
(514) 685-4898 (assistance via fax)
ii
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437)
or visit us at http://www.brother-usa.com/service/
.
Service Center Locations (Canada only)
For the location of a Brother authorized service center, call 1-877-BROTHER.
Ordering accessories and supplies
For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,
or American Express credit card, you can order accessories directly from Brother. (You can visit
us online for a complete selection of the Brother accessories and supplies that are available for
purchase.)
NOTE
In Canada only Visa and MasterCard are accepted.
In USA: 1-877-552-MALL (1-877-552-6255)
1-800-947-1445 (assistance via fax)
http://www.brothermall.com/
In Canada: 1-877-BROTHER
http://www.brother.ca/
iii
Accessories and Supplies
1
For more information about the replacement consumables, visit us at http://www.brother.com/pageyield/.
Description Item
Ink Cartridge Standard Yield <black>
LC101BK (Prints approx. 300 pages)
1
Ink Cartridge Standard Yield <yellow>
LC101Y (Prints approx. 300 pages)
1
Ink Cartridge Standard Yield <cyan> (blue)
LC101C (Prints approx. 300 pages)
1
Ink Cartridge Standard Yield <magenta> (red)
LC101M (Prints approx. 300 pages)
1
Ink Cartridge High Yield <black>
LC103BK (Prints approx. 600 pages)
1
Ink Cartridge High Yield <yellow>
LC103Y (Prints approx. 600 pages)
1
Ink Cartridge High Yield <cyan> (blue)
LC103C (Prints approx. 600 pages)
1
Ink Cartridge High Yield <magenta> (red)
LC103M (Prints approx. 600 pages)
1
Premium Plus Glossy Photo Paper
(Letter size / 20 sheets) BP71GLTR
(4" 6" size / 20 sheets) BP71GP20
Multipurpose Paper - Plain Paper
(Letter size / 500 sheets) BP60MPLTR (USA only)
Telephone Line Cord LG3077001 (USA only)
Basic User's Guide LEL332001 (English for USA and Canada)
LEL332002 (French for Canada)
CD ROM for Windows
®
& Mac
LEK465001 (MFC-J650DW)
LEK466001 (MFC-J870DW)
LEK463001 (MFC-J875DW)
iv
Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS
(COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S
LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS
REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF
ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE
ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS
ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY
SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION
MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
v
Compilation and Publication Notice
Under the supervision of Brother Industries, Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.
vi
User's Guides and where do I find them?
1
MFC-J870DW and MFC-J875DW only
2
Visit us at http://solutions.brother.com/.
Which Guide? What's in it? Where is it?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine. See
this Guide for trademarks and legal limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your machine
and installing the drivers and software for the
operating system and connection type you are
using.
Printed / In the box
Basic User’s Guide Learn the basic Fax, Copy, Scan, PhotoCapture
Center™ operations and Disc Print
1
and how to
replace consumables. See troubleshooting tips.
Printed / In the box
Advanced User’s Guide Learn more advanced operations: Fax, Copy,
security features, printing reports and performing
routine maintenance.
PDF file / CD-ROM
Software and Network
User’s Guide
This Guide provides instructions for Scanning,
Printing, PC-Fax, Disc Print
1
and other operations
that can be performed by connecting your Brother
machine to a computer. You can also find useful
information about using the Brother ControlCenter
utility, using your machine in a network environment,
and frequently used terms.
HTML file/CD-ROM
Web Connect Guide This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images, printing
data and uploading files directly to Internet services.
PDF file / Brother
Solutions Center
2
AirPrint Guide This Guide provides information for using AirPrint to
print from OS X v10.7.x, 10.8.x and your iPhone,
iPod touch, iPad, or other iOS device to your Brother
machine without installing a printer driver.
PDF file / Brother
Solutions Center
2
Google Cloud Print
Guide
This Guide provides details on how to use Google
Cloud Print™ services for printing over the Internet.
PDF file / Brother
Solutions Center
2
Wi-Fi Direct™ Guide
1
This Guide provides details on how to configure and
use your Brother machine for wireless printing
directly from a mobile device supporting the Wi-Fi
Direct™ standard.
PDF file / Brother
Solutions Center
2
Mobile Print/Scan Guide
for Brother iPrint&Scan
This Guide provides useful information about
printing from your mobile device and scanning from
your Brother machine to your mobile device when
connected to a Wi-Fi network.
PDF file / Brother
Solutions Center
2
vii
Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing Brother Utilities (Windows
®
8) .............................................................1
Accessing the Advanced User’s Guide and Software and
Network User’s Guide......................................................................................... 2
Viewing User’s Guides ....................................................................................2
How to access Guides for Advanced Features......................................................4
Accessing Brother Support (Windows
®
)................................................................4
Accessing Brother Support (Macintosh) ................................................................5
Control panel overview ..........................................................................................6
2.7" Touchscreen LCD ....................................................................................8
Basic Operations ........................................................................................... 11
Changing the keyboard setting......................................................................12
Shortcut Settings .................................................................................................12
Adding Copy Shortcuts.................................................................................. 12
Adding Fax Shortcuts .................................................................................... 13
Adding Scan Shortcuts .................................................................................. 14
Adding Web Connect Shortcuts ....................................................................15
Changing Shortcuts .......................................................................................15
Editing Shortcut Names.................................................................................16
Deleting Shortcuts ......................................................................................... 16
Recalling Shortcuts........................................................................................16
2 Loading paper 17
Loading paper and other print media...................................................................17
Loading envelopes ........................................................................................20
Loading photo paper......................................................................................22
Unprintable area ............................................................................................ 24
Paper settings......................................................................................................25
Paper Type ....................................................................................................25
Paper Size .....................................................................................................25
Acceptable paper and other print media..............................................................26
Recommended print media ...........................................................................26
Handling and using print media ..................................................................... 26
Choosing the right print media.......................................................................28
3 Loading documents 30
How to load documents .......................................................................................30
Using the ADF ...............................................................................................30
Using the scanner glass ................................................................................ 31
Unscannable area .........................................................................................32
viii
4Sending a fax 33
How to send a fax ................................................................................................33
Stop faxing.....................................................................................................35
Setting scanner glass size for faxing .............................................................35
Color fax transmission ...................................................................................35
Canceling a fax in progress ...........................................................................36
How to preview an outgoing fax (MFC-J870DW and MFC-J875DW)............36
Transmission Verification Report...................................................................37
5 Receiving a fax 38
Receive Modes....................................................................................................38
Choose the correct Receive Mode ................................................................38
Using Receive Modes..........................................................................................40
Fax Only ........................................................................................................40
Fax/Tel...........................................................................................................40
Manual...........................................................................................................40
External TAD .................................................................................................40
Receive Mode settings ........................................................................................41
Ring Delay .....................................................................................................41
F/T Ring Time (Fax/Tel mode only)...............................................................41
Easy Receive................................................................................................. 42
Fax Preview (Black & White only) (MFC-J870DW and MFC-J875DW)...............43
How to preview a received fax.......................................................................43
Turning off Fax Preview.................................................................................45
6 Telephone services and external devices 46
Telephone services..............................................................................................46
Voice Mail ......................................................................................................46
Distinctive Ring..............................................................................................47
Voice over Internet Protocol (VoIP) ...............................................................49
Connecting an external TAD (telephone answering device)................................50
Connections...................................................................................................51
Recording an outgoing message (OGM) on the external TAD......................52
Multi-line connections (PBX) .........................................................................52
External and extension telephones......................................................................53
Connecting an external or extension telephone ............................................53
Using external and extension telephones......................................................54
Using a non-Brother cordless external telephone .........................................54
Using remote codes.......................................................................................54
ix
7 Dialing and storing numbers 56
How to dial ...........................................................................................................56
Manual dialing ...............................................................................................56
Dialing from the Address Book ...................................................................... 56
Fax Redial ..................................................................................................... 57
Storing numbers .................................................................................................. 57
Storing a pause .............................................................................................57
Storing Address Book numbers ..................................................................... 57
Changing or deleting Address Book names or numbers ...............................58
8 Making copies 59
How to copy......................................................................................................... 59
Stop copying.................................................................................................. 59
Copy options........................................................................................................59
Paper Type ....................................................................................................60
Paper Size .....................................................................................................60
9 PhotoCapture Center™: Printing photos from a memory card or
USB Flash drive 61
PhotoCapture Center™ operations (PHOTO mode) ...........................................61
Using a memory card or USB Flash drive .....................................................61
Getting started ..................................................................................................... 62
Print Images.........................................................................................................64
View Photos................................................................................................... 64
PhotoCapture Center™ print settings.................................................................. 65
How to scan to a memory card or USB Flash drive............................................. 65
10 How to print from a computer 67
Printing a document.............................................................................................67
11 How to scan to a computer 68
Before scanning................................................................................................... 68
Scanning a document as a PDF file using ControlCenter4 (Windows
®
) ............. 69
How to change the machine’s SCAN mode settings for PDF scanning ..............72
How to scan a document as a PDF file using the Touchscreen .................... 74
12 How to print and scan with NFC (Near Field Communication)
(MFC-J870DW and MFC-J875DW) 75
Printing with NFC (Near Field Communication)...................................................75
Scanning with NFC (Near Field Communication)................................................ 75
x
13 How to print on a Disc (CD/DVD/BD)
(MFC-J870DW and MFC-J875DW) 76
Overview ..............................................................................................................76
Print from a computer (Windows
®
) ................................................................76
How to load a Disc (CD/DVD/BD)........................................................................78
A Routine maintenance 80
Replacing the ink cartridges ................................................................................80
Cleaning and checking the machine....................................................................83
Cleaning the scanner.....................................................................................83
Cleaning the print head .................................................................................83
Checking the print quality ..............................................................................84
Checking the print alignment .........................................................................85
Setting the date and time.....................................................................................86
B Troubleshooting 87
Identifying your problem ......................................................................................87
Error and maintenance messages.......................................................................89
Error animation ............................................................................................102
Transferring your faxes or Fax Journal report .............................................102
Document jam ............................................................................................103
Printer jam or paper jam (MFC-J650DW)....................................................105
Printer jam or paper jam (MFC-J870DW and MFC-J875DW) .....................111
Disc Jam (MFC-J870DW and MFC-J875DW).............................................118
If you are having difficulty with your machine ....................................................120
Dial Tone ....................................................................................................132
Telephone line interference / VoIP ..............................................................132
Machine Information ..........................................................................................133
Checking the serial number.........................................................................133
Checking the firmware version ....................................................................133
Reset functions............................................................................................133
How to reset the machine............................................................................134
C Settings and features tables 135
Using the Settings Tables..................................................................................135
Memory Storage ................................................................................................135
Settings tables ...................................................................................................136
Features tables ..................................................................................................150
Entering Text .....................................................................................................171
Inserting spaces .........................................................................................171
Making corrections ......................................................................................171
xi
D Specifications 172
General..............................................................................................................172
Print media......................................................................................................... 174
Fax..................................................................................................................... 175
Copy ..................................................................................................................176
PhotoCapture Center™ ..................................................................................... 177
PictBridge .......................................................................................................... 178
Scanner .............................................................................................................179
Printer ................................................................................................................180
Interfaces ...........................................................................................................181
Network.............................................................................................................. 182
Computer requirements ..................................................................................... 183
Consumable items .............................................................................................184
EIndex 185
xii
Table of Contents
(Advanced User’s Guide)
The Advanced User’s Guide explains the following features and operations.
You can view the Advanced User’s Guide on the CD-ROM.
1 General setup
Memory Storage
Volume Settings
Automatic Daylight Saving Time
Sleep Mode
Touchscreen LCD
2 Security features
TX Lock (MFC-J650DW)
Memory Security (MFC-J870DW and
MFC-J875DW)
3 Sending a fax
Additional sending options
Additional sending operations
Polling overview
4 Receiving a fax
Memory Receive (Black & White only)
Remote Retrieval
Additional receiving operations
Polling overview
5 Dialing and storing numbers
Voice operations
Additional dialing operations
Additional ways to store numbers
6 Printing reports
Fax reports
Reports
7 Making copies
Copy options
8 PhotoCapture Center™:
Printing photos from a
memory card or USB Flash
drive
PhotoCapture Center™ operations
Print Images
PhotoCapture Center™ print settings
Scan to a memory card or USB Flash
drive
9 Printing photos from a
camera
Printing photos directly from a
PictBridge camera
Printing photos directly from a digital
camera (without PictBridge)
A Routine maintenance
Cleaning and checking the machine
Packing and shipping the machine
B Glossary
CIndex
1
1
1
Using the
documentation
1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
Accessing Brother
Utilities (Windows
®
8) 1
If you are using a tablet running Windows
®
8,
you can make your selections either by
tapping the screen or by clicking with your
mouse.
After the printer driver is installed, the
(Brother Utilities) appears on both the
Start screen and the desktop.
a Tap or click Brother Utilities either on
the Start screen or the desktop.
General information 1
Bold Bold typeface identifies the
dial pad numbers of the
Touchpanel and buttons on
your computer screen.
Italics Italicized typeface
emphasizes an important
point or refers you to a related
topic.
Courier
New
Text in Courier New font
identifies messages on the
Touchscreen of the machine.
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
NOTE
Notes tell you how to respond to a situation
that may arise or give tips about how the
operation works with other features.
Electrical Hazard icons alert you to
possible electrical shock.
Chapter 1
2
b Select your machine.
c Choose the function you want to use.
Accessing the
Advanced User’s
Guide and Software
and Network User’s
Guide
1
This Basic User’s Guide does not contain all
the information about the machine, such as
how to use the advanced Fax, Copy,
PhotoCapture Center™, Printer, Scanner,
PC-Fax, and Network features. When you are
ready to learn detailed information about
these operations, read the Advanced User’s
Guide and Software and Network User’s
Guide in HTML format that are on the
CD-ROM.
Viewing User’s Guides 1
(Windows
®
) 1
(Windows
®
XP/Windows Vista
®
/Windows
®
7/
Windows Server
®
2003/Windows Server
®
2008/Windows Server
®
2008 R2)
To view the documentation, from
(Start), All Programs, select Brother,
MFC-XXXX (where XXXX is your model
name) from the programs group, and then
choose User’s Guides.
(Windows
®
8/Windows Server
®
2012)
Click (Brother Utilities), and then click
the drop-down list and select your model
name (if not already selected). Click Support
in the left navigation bar, and then click
User’s Guides.
If you have not installed the software, you can
find the documentation on the CD-ROM by
following the instructions:
a Turn on your PC. Insert the Brother
CD-ROM into your CD-ROM drive.
NOTE
If the Brother screen does not appear, go
to Computer (My Computer). (For
Windows
®
8 and Windows Server
®
2012:
Click (File Explorer) on the
taskbar, and then go to Computer.)
Double-click the CD-ROM icon, and then
double-click start.exe.
b If the model name screen appears, click
your model name.
General information
3
1
c If the language screen appears, click
your language. The CD-ROM
Top Menu will appear.
d Click User’s Guides.
e Click PDF/HTML documents. If the
country screen appears, choose your
country. After the list of User’s Guides
appears, choose the guide you want to
read.
(Macintosh) 1
a Turn on your Macintosh. Insert the
Brother CD-ROM into your CD-ROM
drive. The following window will appear.
b Double-click the User’s Guides icon.
c Select your model and language if
needed.
d Click User’s Guides. If the country
screen appears, choose your country.
e After the list of User’s Guides appears,
choose the Guide you want to read.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software and Network User’s Guide
Scan
ControlCenter
Nuance™ PaperPort™ 12SE
How-to-Guides
(Windows
®
)
The complete Nuance™ PaperPort™
12SE How-to-Guides can be viewed from
the Help selection in the PaperPort™
12SE application.
Presto! PageManager User’s Guide
(Macintosh)
NOTE
Presto! PageManager is available as a
download from
http://nj.newsoft.com.tw/download/
brother/PM9SEInstaller_BR_multilang2.dmg
The complete Presto! PageManager
User’s Guide can be viewed from the Help
selection in the Presto! PageManager
application.
How to find Network setup
instructions
1
Your machine can be connected to a wireless
or wired
1
network.
1
MFC-J870DW and MFC-J875DW only
Basic setup instructions
(See Quick Setup Guide.)
The wireless access point or router
supports Wi-Fi Protected Setup™ or
AOSS™
(See Quick Setup Guide.)
More information about network setup
For more information, see Software and
Network User’s Guide: Network.
Chapter 1
4
How to access Guides
for Advanced Features
1
You can view and download these Guides
from the Brother Solutions Center at:
http://solutions.brother.com/
.
Click Manuals on your model’s page to
download the documentation.
Web Connect Guide 1
This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images,
printing data and uploading files directly to
Internet services.
AirPrint Guide 1
This Guide provides information for using
AirPrint to print from OS X v10.7.x, 10.8.x and
your iPhone, iPod touch, iPad, or other iOS
device to your Brother machine without
installing a printer driver.
Google Cloud Print Guide 1
This Guide provides details on how to use
Google Cloud Print™ services for printing
over the Internet.
Wi-Fi Direct™ Guide 1
(MFC-J870DW and MFC-J875DW)
This Guide provides details on how to
configure and use your Brother machine for
wireless printing directly from a mobile device
supporting the Wi-Fi Direct™ standard.
Mobile Print/Scan Guide for Brother
iPrint&Scan
1
This Guide provides useful information about
printing from your mobile device and
scanning from your Brother machine to your
mobile device when connected to a Wi-Fi
network.
Accessing Brother
Support (Windows
®
) 1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center), Customer Service and Brother
Authorized Service Centers in Brother
numbers on page i and on the CD-ROM.
Click Brother Support on the Top Menu.
The following screen will appear:
To access our website
(http://www.brother.com/
), click
Brother Home Page.
To view all Brother Numbers, including
Customer Service numbers for the USA
and Canada, click Support Information.
To access the USA Brother online
shopping mall
(http://www.brothermall.com/
) for
additional product and services
information, click Brother Mall.com.
To access Canada’s Brother online
shopping mall (http://www.brother.ca/
) for
additional product and services
information, click Shop Online (Canada).
For the latest news and product support
information
(http://solutions.brother.com/
), click
Brother Solutions Center.
To visit our website for genuine Brother
Supplies
(http://www.brother.com/original/
),
click Supplies Information.
General information
5
1
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/
)
for FREE photo projects and printable
downloads, click
Brother CreativeCenter.
To return to the Top Menu, click Back or
if you are finished, click Exit.
Accessing Brother
Support (Macintosh)
1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the CD-ROM.
Double-click the Brother Support icon.
The following screen will appear:
To download and install Presto!
PageManager, click
Presto! PageManager.
(MFC-J870DW and MFC-J875DW)
To download and install NewSoft CD
Labeler, click NewSoft CD Labeler.
To access the Brother Web Connect
page, click Brother Web Connect.
To register your machine from the Brother
Product Registration Page
(http://www.brother.com/registration/
),
click On-Line Registration.
For the latest news and product support
information
(http://solutions.brother.com/
), click
Brother Solutions Center.
To visit our website for genuine Brother
Supplies
(http://www.brother.com/original/
), click
Supplies Information.
Chapter 1
6
Control panel overview 1
The MFC-J650DW, MFC-J870DW and MFC-J875DW have the same 2.7"
Touchscreen LCD and Touchpanel
1
. 1
1
This is a Touchscreen LCD with an electrostatic Touchpanel that only shows the LEDs that can be used.
NOTE
Most of the illustrations in this User’s Guide show the MFC-J870DW.
1 2.7" Touchscreen LCD (Liquid Crystal
Display)
This is a Touchscreen LCD. You can access
the menus and options by pressing them as
they are displayed on this screen.
You can adjust the control panel angle to read
the Touchscreen more easily.
Hold the edge of the control panel to avoid
accidentally pressing any of the Touchscreen
options.
1
General information
7
1
2 Touchpanel:
The LEDs on the Touchpanel only light up
when they are available for use.
Back
Press to go back to the previous menu
level.
Home
Press to return to the Home screen.
Cancel
Press to cancel an operation when
illuminated in red.
Dial Pad
Press the numbers on the Touchpanel to
dial telephone or fax numbers and to enter
the number of copies.
3
(MFC-J870DW and MFC-J875DW)
The WiFi light is on when Network I/F is
set to WLAN.
(MFC-J650DW)
The WiFi light is on when WLAN Enable is
set to On.
4 Power On/Off
Press to turn on the machine.
Press and hold down to turn off the
machine. The Touchscreen LCD will show
Shutting Down and will stay on for a few
seconds before turning itself off.
If you have connected an external telephone or
TAD, it is always available.
If you turn off the machine using , it will still
periodically clean the print head to maintain
print quality. To prolong print head life, provide
better ink efficiency, and maintain print quality,
you should keep your machine connected to
the power at all times.
3
2
4
Chapter 1
8
2.7" Touchscreen LCD 1
The Touchscreen LCD shows the machine’s
status when the machine is idle.
1 Fax
Lets you access Fax mode.
2 Copy
Lets you access Copy mode.
3 Scan
Lets you access Scan mode.
4 Wireless Status
A four-level indicator on the Ready mode
screen shows the current wireless signal
strength if you are using a wireless connection.
If you see at the top of the screen, you
can easily configure the wireless settings by
pressing it. For more information, see Quick
Setup Guide.
5 Demo
See the main features of the machine by
pressing to print a list the main features
followed by a slide show.
After you print from a computer Demo will
disappear from the Home screen.
NOTE
To restore the icon you must delete all
the settings you have changed by performing a
Machine Reset. For more information, see
Reset functions on page 133 and How to reset
the machine on page 134.
6 Web
Lets you connect the Brother machine to an
Internet service when you press c, and then
press .
For more information, see Web Connect
Guide.
7 Photo
Lets you access Photo mode when you press
c, and then press .
1 2 3
5
4
6 7 8
1011 9
0Max
General information
9
1
8 Disc
(MFC-J870DW and MFC-J875DW)
Lets you print on printable media, including
CD-R/RW, DVD-R/RW and Blu-ray Disc™
when you press c, and then press .
For more information, see Software and
Network User’s Guide: Print on a Disc.
9 Settings
Lets you access the main settings.
For more information, see Settings screen
on page 10.
10 Ink
Lets you see the available ink volume. Also,
lets you access the Ink menu.
When the ink cartridge is near the end of life or
having a problem, the error icon is displayed on
the each color ink. For more information,
see Advanced User’s Guide: Checking the ink
volume.
11 Shortcuts
Lets you set up Shortcuts.
You can quickly send a fax, copy, scan and
connect to a Web service using the options that
you have set as a Shortcut.
NOTE
• Three Shortcut screens are available. You can
set up to 4 Shortcuts in each Shortcut screen.
A total of 12 Shortcuts are available.
• To display the other Shortcut screens, press
d or c.
12 Faxes in memory
You can see how many received faxes are in
the memory
1
.
Press Print to print the faxes.
1
MFC-J870DW and MFC-J875DW: When Fax
Preview is set to Off.
13 New Fax(es)
(MFC-J870DW and MFC-J875DW)
When Fax Preview is set to On, you can see
how many new faxes you have received and
stored in the memory.
Press View to see your faxes on the
Touchscreen.
12
13
Chapter 1
10
14 Warning icon
The warning icon appears when there is
an error or maintenance message; press
Detail to view it, and then press to return
to Ready mode.
For information about error messages, see
Error and maintenance messages on page 89.
Settings screen 1
The Touchscreen LCD shows the machine
status when you press (Settings).
You can check and access all the machine's
settings from the following screen.
1Ink
See the remaining ink volume.
When the ink cartridge is near the end of life or
having a problem, the error icon is displayed on
the color ink. For more information,
see Advanced User’s Guide: Checking the ink
volume.
Press to access the Ink menu.
2 Paper Type
See the selected paper type.
Press to change the Paper Type setting if
needed.
3 Paper Size
See the selected paper size.
Press to change the Paper Size setting if
needed.
4 Receive Mode
See the current Receive Mode:
Fax (Fax Only)
Fax/Tel (Fax/Tel)
External TAD (External TAD)
Manual (Manual)
NOTE
When the Distinctive Ring feature is turned on,
the Touchscreen shows D/R. For more
information, see Distinctive Ring on page 47.
5Wi-Fi
Press to set up a wireless network connection.
A four level indicator on the screen shows the
current wireless signal strength if you are using
a wireless connection.
6 Fax Preview
(MFC-J870DW and MFC-J875DW)
See the Fax Preview setting.
Press to access the Fax Preview setting.
7 All Settings
Press to access the full Settings menu.
14
4
1
3
2
5
6
7
General information
11
1
Basic Operations 1
Press your finger on the Touchscreen LCD to
operate it. To display and access all the
settings and features tables and the available
options, press d c or a b to scroll through
them.
IMPORTANT
• DO NOT touch the Touchscreen
immediately after plugging in the power
cord or turning on the machine. Doing this
may cause an error.
• DO NOT press the Touchscreen with a
sharp object, such as a pen or stylus. It
may damage the machine.
The following steps show how to change a
setting in the machine. In this example, the
Receive Mode setting is changed from
Fax Only to Fax/Tel.
a Press (Settings).
b Press All Settings.
c Press a or b to display Fax.
d Press Fax.
e Press a or b to display
Setup Receive.
f Press Setup Receive.
g Press a or b to display Receive Mode.
h Press Receive Mode.
i Press Fax/Tel.
NOTE
Press if you want to go back to the
previous level.
j Press .
Chapter 1
12
Changing the keyboard
setting 1
You can choose the type of keyboard for the
Touchscreen.
a Press (Settings).
b Press All Settings.
c Press a or b to display
General Setup.
d Press General Setup.
e Press a or b to display
Keyboard Settings.
f Press Keyboard Settings.
g Press QWERTY or ABC.
h Press .
Shortcut Settings 1
You can add the fax, copy, scan and Web
Connect settings you use most frequently by
setting them as your Shortcuts. Later you can
recall and apply these settings quickly and
easily. You can add 12 Shortcuts.
Adding Copy Shortcuts 1
The following settings can be included in a
copy Shortcut:
Quality
Paper Type
Paper Size
Enlarge/Reduce
Density
Stack/Sort
Page Layout
2-sided Copy
Advanced Settings
a Press (Shortcuts).
b Press where you have not added a
Shortcut.
c Press a or b to display Copy.
d Press Copy.
e Read the information on the
Touchscreen, and then confirm it by
pressing OK.
f Press a or b to display the available
settings, and then press the setting you
want to change.
g Press a or b to display the available
options for the setting, and then press
the option you want to set.
Repeat steps f and g until you have
chosen all the settings for this Shortcut.
General information
13
1
h When you are finished changing the
settings, press Save as Shortcut.
i Read and confirm the displayed list of
settings you have chosen, and then
press OK.
j Enter a name for the Shortcut using the
keyboard on the Touchscreen. (For help
entering letters, see Entering Text
on page 171.)
Press OK.
k Press OK to save your Shortcut.
Adding Fax Shortcuts 1
The following settings can be included in a fax
Shortcut:
Address (including Broadcasting)
Fax Resolution
Contrast
Preview
(MFC-J870DW and MFC-J875DW)
Color Setting
Glass Scan Size
Real Time TX
Overseas Mode
a Press (Shortcuts).
b Press where you have not added a
Shortcut.
c Press a or b to display Fax.
d Press Fax.
e Read the information on the
Touchscreen, and then confirm it by
pressing OK.
f Enter the fax number using the dial pad
on the Touchpanel, or the Address Book
or Call history on the Touchscreen.
When you are finished, go to step g.
NOTE
• You can enter up to 20 digits for a fax
number.
• If the Shortcut is to be used for
broadcasting, press Options and choose
Broadcasting in step h before entering
the fax number in step f.
• You can enter up to 20 fax numbers if the
Shortcut is for broadcasting. The fax
numbers can be entered in any
combination of Group numbers from the
Address Book and individual fax numbers
from the Address Book or entered
manually. (See Advanced User’s Guide:
Broadcasting (Black & White only).)
• When you enter a fax number in a
Shortcut, it will be added to the Address
Book. The name in the Address Book will
be the Shortcut name plus a sequential
number.
g Press Options.
h Press a or b to display the available
settings, and then press the setting you
want to change.
i Press the new option you want to set.
Repeat steps h and i until you have
chosen all the settings for this Shortcut.
Press OK.
j When you are finished choosing new
options, press Save as Shortcut.
k Read and confirm the displayed list of
options you have chosen, and then
press OK.
l Enter a name for the Shortcut using the
keyboard on the Touchscreen. (For help
entering letters, see Entering Text
on page 171.)
Press OK.
m Press OK to save your Shortcut.
Chapter 1
14
Adding Scan Shortcuts 1
The following settings can be included in a
scan Shortcut:
to Media
Scan Type
Resolution
File Type
Scan Size
Scan Long Paper
File Name
Auto Crop
(MFC-J870DW and MFC-J875DW)
Remove Background Color
to File/to OCR/to Image/to E-mail
PC Select
a Press (Shortcuts).
b Press where you have not added a
Shortcut.
c Press a or b to display Scan.
d Press Scan.
e Press a or b to display the type of scan
you want to do, and then press it.
f Do one of the following:
If you pressed to Media, read the
information on the Touchscreen, and
then press OK to confirm it. Go to
step h.
If you pressed to File, to OCR,
to Image or to E-mail, read the
information on the Touchscreen, and
then press OK to confirm it. Go to
step g.
g Do one of the following:
When the machine is connected to a
PC using a USB connection:
Press OK to confirm <USB> is chosen
as the PC Name. Go to step m.
When the machine is connected to a
network:
Press a or b to display the PC Name,
and then press it. Press OK to confirm
the PC Name you have chosen. Go
to step m.
h Press Options.
i Press a or b to display the available
settings, and then press the setting you
want to change or store.
j Press a or b to display the available
options for the setting, and then press
the new option you want to set.
Repeat steps i and j until you have
chosen all the settings for this Shortcut.
When you are finished changing
settings, press OK.
k Review the settings you have chosen:
If you need to make more changes,
return to step h .
If you are satisfied with your
changes, press
Save as Shortcut.
l Review your settings on the
Touchscreen, and then press OK.
m Enter a name for the Shortcut using the
keyboard on the Touchscreen. (For help
entering letters, see Entering Text
on page 171.)
Press OK.
n Read the information on the
Touchscreen, and then press OK to save
your Shortcut.
General information
15
1
Adding Web Connect
Shortcuts 1
The settings for the following services can be
included in a Web Connect Shortcut:
SKYDRIVE
®
BOX
GOOGLE DRIVE™
EVERNOTE
®
DROPBOX
FACEBOOK
PICASA WEB ALBUMS™
FLICKR
®
NOTE
• Web services may have been added
and/or service names may have been
changed by the provider since this
document was published.
• To add a Web Connect Shortcut, you
need to have an account with the desired
service. (For more information, see Web
Connect Guide.)
a Press (Shortcuts).
b Press where you have not added a
Shortcut.
c Press a or b to display Web.
d Press Web.
e If Information regarding the Internet
connection is displayed, read the
information and confirm it by pressing
OK.
f Press a or b to display the available
services, and then press the desired
service.
g Press your account.
If the account needs a PIN, enter the
PIN for the account using the keyboard
on the Touchscreen.
Press OK.
h Choose the function you want to use.
NOTE
The functions that can be set vary
depending on the chosen service.
i Read and confirm the displayed list of
functions you have chosen, and then
press OK.
j Enter a name for the Shortcut using the
keyboard on the Touchscreen. (For help
entering letters, see Entering Text
on page 171.)
Press OK.
k Press OK to save your Shortcut.
Changing Shortcuts 1
You can change the settings in a Shortcut.
NOTE
You cannot change a Web Connect
Shortcut.
If you want to change the Shortcut, delete
it, and then add a new Shortcut.
(For more information, see Deleting
Shortcuts on page 16 and Adding Web
Connect Shortcuts on page 15.)
a Press (Shortcuts).
b Press d or c to display the Shortcut you
want to change.
c Press the Shortcut you want to change.
The settings for the Shortcut that you
chose are displayed.
d Press Options.
Chapter 1
16
e Change the settings for the Shortcut you
chose in step c. (For example, see
Adding Copy Shortcuts on page 12.)
f Press Save as Shortcut when you
are finished changing the settings.
g Press OK to confirm.
h Do one of the following:
If you want to overwrite the Shortcut,
press Yes. Go to step j.
If you do not want to overwrite the
Shortcut, press No to enter a new
Shortcut name. Go to step i .
i To edit the name, hold down to
delete the current name, and then enter
a new name using the keyboard on the
Touchscreen. (For help entering letters,
see Entering Text on page 171.)
Press OK.
j Press OK to confirm.
Editing Shortcut Names 1
You can edit a Shortcut name.
a Press (Shortcuts).
b Press d or c to display the Shortcut you
want to edit.
c Press and hold the Shortcut until the
options appear.
NOTE
You can also press Edit/Delete, and
then press the Shortcut you want.
d Press Edit Shortcut Name.
e To edit the name, hold down to
delete the current name, and then enter
a new name using the keyboard on the
Touchscreen. (For help entering letters,
see Entering Text on page 171.)
Press OK.
Deleting Shortcuts 1
You can delete a Shortcut.
a Press (Shortcuts).
b Press d or c to display the Shortcut you
want to delete.
c Press and hold the Shortcut until the
options appear.
NOTE
You can also press Edit/Delete, and
then press the Shortcut you want.
d Press Delete to delete the Shortcut
that you chose in step c.
Press Yes to confirm.
Recalling Shortcuts 1
The Shortcut settings are displayed on the
Shortcut screen. To recall a Shortcut, simply
press the Shortcut name.
a Press (Shortcuts).
b Press d or c to display the Shortcut you
want to recall.
c Press the Shortcut.
17
2
2
Loading paper and
other print media
2
NOTE
To print on Photo (4" 6")/(10 15 cm) or
Photo L (3.5" 5")/(89 127 mm) paper,
you must use the photo bypass tray. (See
Loading photo paper on page 22.)
Load only one size of paper and one type of
paper in the paper tray at a time.
(For more information about paper size,
weight and thickness, see Choosing the right
print media on page 28.)
a Pull the paper tray completely out of the
machine.
NOTE
• If the paper support flap (1) is open, close
it, and then close the paper support (2).
• When you load a different paper size in
the tray, you will need to change the paper
size setting in the machine at the same
time.
(See Paper Size on page 25.)
b Lift the output paper tray cover (1).
Loading paper 2
2
1
1
Chapter 2
18
c Gently press and slide the paper width
guides (1) and then the paper length
guide (2) to fit the paper size.
Make sure that the triangular marks (3)
on the paper width guides (1) and paper
length guide (2) line up with the marks
for the paper size you are using.
NOTE
When you are using Legal size paper,
press and hold the universal guide release
button (1) as you slide out the front of the
paper tray.
d Fan the stack of paper well to avoid
paper jams and misfeeds.
NOTE
Always make sure that the paper is not
curled or wrinkled.
e Gently put the paper into the paper tray
print side down and top edge in first.
Check that the paper is flat in the tray.
IMPORTANT
Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
paper feed problems.
1
2
3
3
1
Loading paper
19
2
NOTE
If you want to add paper before the tray is
empty, remove the paper from the tray
and combine it with the paper you are
adding. Always fan the stack of paper well
before loading it in the tray. If you add
paper without fanning the stack, the
machine may feed multiple pages.
f Gently adjust the paper width guides (1)
to fit the paper.
Make sure the paper width guides touch
the sides of the paper.
g Close the output paper tray cover.
h Slowly push the paper tray completely
into the machine.
i While holding the paper tray in place,
pull out the paper support (1) until it
locks into place, and then unfold the
paper support flap (2).
IMPORTANT
DO NOT use the paper support flap for
Legal size paper.
1
2
1
Chapter 2
20
Loading envelopes 2
About envelopes 2
Use envelopes that weigh from 20 to 25 lb
(80 to 95 g/m
2
).
Some envelopes need margin settings to
be set in the application. Make sure you
do a test print first before printing many
envelopes.
IMPORTANT
DO NOT use the following types of
envelopes, as they will not feed correctly:
• That are of a baggy construction.
• That have windows.
• That are embossed (have raised
writing on them).
• That have clasps or staples.
• That are pre-printed on the inside.
Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.
Loading envelopes 2
a Before loading, press the corners and
sides of envelopes to make them as flat
as possible.
IMPORTANT
If envelopes are “double-feeding,” put one
envelope in the paper tray at a time.
Glue Double flaps
Loading paper
21
2
b Put envelopes in the paper tray with the
address side down. If the envelope flaps
are on the long edge, load the
envelopes with the flap on the left, as
shown in the illustration. Gently press
and slide the paper width guides (1) and
paper length guide (2) to fit the size of
the envelopes.
If you have problems printing on
envelopes with the flap on the short edge,
try the following:
2
a Open the envelope flap.
b Put the envelope into the paper tray with
the address side down and the flap
positioned as shown in the illustration.
c Select Reverse Print (Windows
®
) or
Reverse page orientation (Macintosh)
in the printer driver’s dialog box, and
then adjust the size and margin in your
application.
For more information, see Software and
Network User’s Guide: Reverse Print
(Windows
®
) or Reverse Print
(Macintosh).
1
2
Chapter 2
22
Loading photo paper 2
NOTE
In Canada, the photo bypass tray is
called the photo paper tray.
Use the photo bypass tray, which is located
on the top of the output paper tray cover, to
print on Photo (4" 6")/(10 15 cm) or Photo
L (3.5" 5")/(89 127 mm) size paper. When
you use the photo bypass tray, you do not
have to remove the paper from the tray
beneath it. (For the maximum number of
photo cards you can load, see Paper weight,
thickness and capacity on page 29.)
a Squeeze the blue photo bypass tray
release button (1) using your right index
finger and thumb and push the photo
bypass tray forward until it locks into the
photo printing position (2).
b Press and slide the paper width
guides (1) and paper length guide (2) to
fit the paper size.
c Put the photo paper into the photo
bypass tray and gently adjust the paper
width guides to the paper.
Make sure the paper width guides touch
the sides of the paper.
Check that the paper is flat in the tray.
NOTE
• Always make sure that the paper is not
curled or wrinkled.
• The Photo indicator confirms that the
photo bypass tray is in the Photo printing
position. The A4/LTR indicator confirms
that the photo bypass tray is in the Normal
printing position.
Photo Bypass Tray
1
2
2
1
Loading paper
23
2
d When you have finished printing photos,
return the photo bypass tray to the
Normal printing position. If you do not,
you will get a No Paper Fed error
when you use Letter or Legal size paper.
Squeeze the blue photo bypass tray
release button (1) using your right index
finger and thumb and pull the photo
bypass tray back until it locks into
place (2).
IMPORTANT
If you do not return the photo bypass tray
to the Normal printing position after
printing photos, you will get a
No Paper Fed error when you use cut
sheet paper.
Photo Bypass Tray in the Normal
printing position
Photo Bypass Tray in the Photo
printing position
1
2
Chapter 2
24
Unprintable area 2
The printable area depends on the settings in the application you are using. The figures show the
unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas
of cut-sheet paper only when the Borderless print feature is available and turned on.
For more information, see Software and Network User’s Guide: Print without a Border
(Windows
®
) or Print without a Border (Macintosh).
NOTE
The Borderless print feature is not available for envelopes and 2-sided printing.
Cut-Sheet Paper Envelopes
Top (1) Left (2) Bottom (3) Right (4)
Cut-Sheet 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm)
Envelopes 0.87 in. (22 mm) 0.12 in. (3 mm) 0.87 in. (22 mm) 0.12 in. (3 mm)
1
3
24
1
3
42
Loading paper
25
2
Paper settings 2
Paper Type 2
To get the best print quality, set the machine
for the type of paper you are using.
a Press (Settings).
b Press (shows type of paper).
c Press a or b to display Plain Paper,
Inkjet Paper, Brother BP71,
Other Glossy or Transparency,
and then press the option you want.
d Press .
NOTE
The machine ejects paper with the printed
surface face up onto the paper tray at the
front of the machine. When you use
transparencies or glossy paper, remove
each sheet at once to prevent smudging
or paper jams.
Paper Size 2
You can use the following sizes of paper for
copies: Letter, Legal, A4, A5, Executive and
Photo (4" 6")/(10 15 cm) and three sizes
for printing faxes: Letter, Legal and A4. When
you change the size of paper you load in the
machine, you will need to change the paper
size setting at the same time so your machine
can fit an incoming fax on the page.
a Press (Settings).
b Press (shows size of paper).
c Press a or b to display Letter, Legal,
A4, A5, EXE or 4"x6", and then press
the option you want.
d Press .
Chapter 2
26
Acceptable paper and
other print media
2
The print quality can be affected by the type
of paper you use in the machine.
To get the best print quality for the settings
you have chosen, always set the Paper Type
to match the type of paper you load.
You can use plain paper, inkjet paper (coated
paper), glossy paper, transparencies and
envelopes.
We recommend testing various paper types
before buying large quantities.
For best results, use Brother paper.
When you print on inkjet paper (coated
paper), transparencies and glossy paper,
be sure to choose the correct print media
in the Basic tab of the printer driver or in
the Paper Type setting of the machine’s
menu.
(See Paper Type on page 25.)
When you print on Brother Photo paper,
load one extra sheet of the same photo
paper in the paper tray. An extra sheet has
been included in the paper package for
this purpose.
When using transparencies or photo
paper, remove each sheet at once to
prevent smudging or paper jams.
Avoid touching the printed surface of the
paper immediately after printing; the
surface may not be completely dry and
may stain your fingers.
Recommended print media 2
To get the best print quality, we suggest using
the Brother paper in the table.
We recommend using “3M Transparency
Film” when you print on transparencies.
Handling and using print
media 2
Store paper in its original packaging and
keep it sealed. Keep the paper flat and
away from moisture, direct sunlight and
heat.
Avoid touching the shiny (coated) side of
the photo paper.
Avoid touching either side of the
transparency paper because they absorb
water and perspiration easily, and this
may cause decreased output quality.
Transparencies designed for laser
printers/copiers may stain your next
document. Use only transparencies
recommended for inkjet printing.
Brother paper
Paper Type Item
Premium Plus Glossy
Photo
Letter BP71GLTR
4" 6" BP71GP20
Loading paper
27
2
IMPORTANT
DO NOT use the following kinds of paper:
• Damaged, curled, wrinkled, or
irregularly shaped
1 0.08 in. (2 mm) or greater curl may
cause jams to occur.
• Extremely shiny or highly textured
• Paper that cannot be arranged
uniformly when stacked
• Paper made with a short grain
Paper capacity of the output paper
tray cover
2
Up to 50 sheets of Letter, Legal or A4 20 lb
(80 g/m
2
) paper.
Transparencies and photo paper must be
picked up from the output paper tray cover
one page at a time to avoid smudging.
1
1
Chapter 2
28
Choosing the right print media 2
Paper type and size for each operation 2
Paper Type Paper Size Usage
Fax Copy
Photo
Capture
Printer
Cut-Sheet Letter 8 1/2 11 in. (215.9 279.4 mm) Yes Yes Yes Yes
A4 8.3 11.7 in. (210 297 mm) Yes Yes Yes Yes
Legal 8 1/2 14 in. (215.9 355.6 mm) Yes Yes – Yes
Executive 7 1/4 10 1/2 in. (184 267 mm) – Yes – Yes
A5 5.8 8.3 in. (148 210 mm) – Yes – Yes
A6 4.1 5.8 in. (105 148 mm) – – – Yes
Cards Photo 4 6 in. (10 15 cm) – Yes Yes Yes
Photo L 3 1/2 5 in. (89 127 mm) – – – Yes
Photo 2L 5 7 in. (13 18 cm) – – Yes Yes
Index Card 5 8 in. (127 203 mm) – – – Yes
Envelopes C5 Envelope 6.4 9 in. (162 229 mm) – – – Yes
DL Envelope 4.3 8.7 in. (110 220 mm) – – – Yes
Com-10 4 1/8 9 1/2 in. (105 241 mm) – – – Yes
Monarch 3 7/8 7 1/2 in. (98 191 mm) – – – Yes
Transparencies
Letter 8 1/2 11 in. (215.9 279.4 mm) – Yes – Yes
A4 8.3 11.7 in. (210 297 mm) – Yes – Yes
Legal 8 1/2 14 in. (215.9 355.6 mm) – Yes – Yes
A5 5.8 8.3 in. (148 210 mm) – Yes – Yes
Loading paper
29
2
Paper weight, thickness and capacity 2
1
Up to 100 sheets of plain paper 20 lb (80 g/m
2
).
2
For Photo (4" 6")/(10 15 cm) paper or Photo L (3.5" 5")/(89 127 mm) paper, use the photo bypass tray (in USA)
or the photo paper tray (in Canada). (See Loading photo paper on page 22.)
3
BP71 69 lb (260 g/m
2
) paper is especially designed for Brother inkjet machines.
Paper Type Weight Thickness No. of
sheets
Cut Sheet Plain Paper
17 to 32 lb (64 to 120 g/m
2
)
3 to 6 mil (0.08 to 0.15 mm)
100
1
Inkjet Paper
17 to 53 lb (64 to 200 g/m
2
)
3 to 10 mil (0.08 to 0.25 mm) 20
Glossy Paper
Up to 58 lb (Up to 220 g/m
2
)
Up to 10 mil (Up to 0.25 mm)
20
23
Cards Photo
(4" 6")/
(10 15 cm)
Up to 58 lb (Up to 220 g/m
2
)
Up to 10 mil (Up to 0.25 mm)
20
23
Index Card
Up to 32 lb (Up to 120 g/m
2
)
Up to 6 mil (Up to 0.15 mm) 30
Envelopes
20 to 25 lb (80 to 95 g/m
2
)
Up to 20 mil (Up to 0.52 mm) 10
Transparencies – – 10
30
3
How to load
documents
3
You can send a fax, make copies, and scan
from the ADF (automatic document feeder)
and from the scanner glass.
Using the ADF 3
The ADF can hold up to 20 pages and feeds
each sheet individually. Use paper that is
within the sizes and weights shown in the
table. Always fan the pages before placing
them in the ADF.
Document Sizes and Weights 3
How to load documents 3
IMPORTANT
• DO NOT pull on the document while it is
feeding.
• DO NOT use paper that is curled,
wrinkled, folded, ripped, stapled, paper
clipped, pasted or taped.
• DO NOT use cardboard, newspaper or
fabric.
Make sure documents with ink or correction
fluid are completely dry.
a Unfold the ADF Document Support (1).
b Fan the pages well.
c Adjust the paper guides (1) to fit the
width of your document.
d Place your document, face down, top
edge first in the ADF underneath the
guides until the Touchscreen shows
ADF Ready. and you feel it touch the
feed rollers.
IMPORTANT
DO NOT leave a thick document on the
scanner glass. If you do this, the ADF may
jam.
Loading documents 3
Length: 5.8 to 14 in.
(148 to 355.6 mm)
Width: 5.8 to 8.5 in.
(148 to 215.9 mm)
Weight: 17 to 24 lb
(64 to 90 g/m
2
)
1
1
Loading documents
31
3
e After using the ADF, close the ADF
Document Support. Push down on the
upper-left portion of the ADF Document
Support to close it completely.
Using the scanner glass 3
You can use the scanner glass to fax, copy or
scan pages of a book or one page at a time.
Document Sizes Supported 3
How to load documents 3
NOTE
To use the scanner glass, the ADF must
be empty.
a Lift the document cover.
b Using the document guidelines on the
left and top, place the document
face down in the upper left corner of the
scanner glass.
1 document cover
c Close the document cover.
IMPORTANT
If you are scanning a book or thick
document, DO NOT slam the cover down
or press on it.
Length: Up to 11.7 in. (297 mm)
Width: Up to 8.5 in. (215.9 mm)
Weight: Up to 4.4 lb (2 kg)
1
Chapter 3
32
Unscannable area 3
The scannable area depends on the settings
in the application you are using. The figures
show the unscannable areas.
1
The unscannable area is 0.04 in. (1 mm) when you
use the ADF.
Usage Document
Size
Top (1)
Bottom (3)
Left (2)
Right (4)
Fax Letter 0.12 in.
(3 mm)
0.16 in.
(4 mm)
Legal
A4
0.12 in.
1
(3 mm)
Copy All paper
sizes
0.12 in.
(3 mm)
0.12 in.
(3 mm)
Scan 0.04 in.
(1 mm)
0.04 in.
(1 mm)
1
3
24
33
4
4
How to send a fax 4
The following steps show how to send a fax.
a Do one of the following to load your
document:
Place the document face down in the
ADF. (See Using the ADF
on page 30.)
Load your document face down on
the scanner glass. (See Using the
scanner glass on page 31.)
NOTE
• To send color faxes with multiple pages,
use the ADF.
• If you send a black & white fax from the
ADF while the memory is full, it will be sent
in real time.
• You can use the scanner glass to fax
pages of a book one at a time. The
document can be up to Letter or A4 size.
• Since you can only scan one page at a
time, it is easier to use the ADF if you are
sending a multiple-page document.
b (MFC-J650DW)
Press (Fax).
(MFC-J870DW and MFC-J875DW)
Do one of the following:
When Fax Preview is set to Off,
press (Fax).
When Fax Preview is set to On, press
(Fax) and
(Sending Faxes).
The Touchscreen shows:
Sending a fax 4
Chapter 4
34
c You can change the following
fax-sending settings. Press Options.
Press a or b to scroll through the fax
settings. When the setting you want is
displayed, press it and choose your new
option. When you are finished changing
the options, press OK.
(Basic User’s Guide)
For information about changing the
following fax-sending settings, see
pages 35 to 37.
Glass Scan Size
Color Fax Transmission
Preview Outgoing Fax
(MFC-J870DW and MFC-J875DW)
Transmission Verification Report
(Setup)
(Advanced User’s Guide)
For more advanced fax-sending
operations and settings
(See Advanced User’s Guide: Sending
a fax.)
Contrast
Fax Resolution
Set New Defaults
Factory Reset
Faxing at the end of a call
Broadcasting
Real Time Transmission
Overseas Mode
Delayed Fax
Batch Transmission
Canceling Waiting Jobs
Polled Transmit
d Enter the fax number.
Using the dial pad
Using (Address Book)
Address Book
Using (Call History)
Outgoing Call
Caller ID history
NOTE
(MFC-J870DW and MFC-J875DW)
You can preview a fax message before
sending it by setting Preview to On. (See
How to preview an outgoing fax
(MFC-J870DW and MFC-J875DW)
on page 36.)
e Press Fax Start.
Faxing from the ADF 4
The machine starts scanning and
sending the document.
Faxing from the scanner glass 4
If you choose Black in the
Color Setting (default setting),
the machine starts scanning the first
page. Go to step f.
If you choose Color in the
Color Setting, the Touchscreen
asks if you want to send a color fax.
Press Yes (Color fax) to
confirm. The machine starts dialing
and sending the document.
f When the Touchscreen asks you
Next page?, do one of the following:
To send a single page, press No.
The machine starts sending the
document.
To send more than one page, press
Yes and go to step g.
Sending a fax
35
4
g Place the next page on the scanner
glass.
Press OK.
The machine starts scanning the page.
(Repeat steps f and g for each
additional page.)
Stop faxing 4
To stop faxing, press .
Setting scanner glass size for
faxing 4
When documents are A4 size, you need to
set the Scan Size to A4. If you do not, the
bottom portion of the faxes will be missing.
a Load your document.
b (MFC-J650DW)
Press (Fax).
(MFC-J870DW and MFC-J875DW)
Do one of the following:
When Fax Preview is set to Off,
press (Fax).
When Fax Preview is set to On, press
(Fax) and
(Sending Faxes).
c Press Options.
d Press a or b to display
Glass Scan Size.
e Press Glass Scan Size.
f Press A4 (or Letter).
g Press OK.
h Enter the fax number.
i Press Fax Start.
NOTE
• You can save the setting you use most
often by setting it as the default setting.
(See Advanced User’s Guide: Setting
your changes as the new default.)
• This setting is only available for sending
documents from the scanner glass.
Color fax transmission 4
Your machine can send a color fax to
machines that support this feature.
Color faxes cannot be stored in the machine’s
memory. When you send a color fax, the
machine will send it in real time (even if
Real Time TX is set to Off).
a Load your document.
b (MFC-J650DW)
Press (Fax).
(MFC-J870DW and MFC-J875DW)
Do one of the following:
When Fax Preview is set to Off,
press (Fax).
When Fax Preview is set to On, press
(Fax) and
(Sending Faxes).
c Press Options.
d Press a or b to display
Color Setting.
e Press Color Setting.
f Press Color.
g Press OK.
h Enter the fax number.
Chapter 4
36
i Press Fax Start.
Canceling a fax in progress 4
If you want to cancel a fax while the machine
is scanning, dialing or sending, press .
How to preview an outgoing
fax (MFC-J870DW and
MFC-J875DW) 4
You can preview a fax message before you
send it. You must set Real Time
Transmission and Polling RX to Off before
you use this feature.
a Load your document.
b Do one of the following:
When Fax Preview is set to Off,
press (Fax).
When Fax Preview is set to On, press
(Fax) and
(Sending Faxes).
c Press Options.
d Press a or b to display Preview.
e Press Preview.
f Press On.
g Press OK.
h Enter the fax number using the dial pad
or Address Book.
i Press Fax Start.
The machine starts scanning the
document and the outgoing fax appears
on the Touchscreen.
When the fax is displayed, press the
Touchscreen to perform the following
operations.
j Press Start.
NOTE
• To send a color fax, do not use Fax
Preview.
• The fax message in the memory will be
sent and then erased when you press
Start.
Description
Enlarge the fax.
Reduce the fax.
or
Scroll vertically.
or
Scroll horizontally.
Rotate the fax clockwise.
Go back to the previous page.
Go to the next page.
Sending a fax
37
4
Transmission Verification
Report 4
You can use the Transmission Verification
Report as proof that you sent a fax. This
report lists the sender’s name or fax number,
the time and date of the transmission,
duration of the transmission, number of
pages sent, and whether or not the
transmission was successful.
There are several settings available for the
Transmission Verification Report:
On: Prints a report after every fax you
send.
On+Image: Prints a report after every fax
you send. A portion of the fax’s first page
appears on the report.
Off: Prints a report if your fax is
unsuccessful due to a transmission error.
The report will also print if you send a color
fax that the receiving machine prints in
black & white. Off is the default setting.
Off+Image: Prints a report if your fax is
unsuccessful due to a transmission error.
The report will also print if you send a color
fax that the receiving machine prints in
black & white.
A portion of the fax’s first page appears on
the report.
a Press (Settings).
b Press All Settings.
c Press a or b to display Fax.
d Press Fax.
e Press a or b to display
Report Setting.
f Press Report Setting.
g Press Transmission.
h Press a or b to display On, On+Image,
Off or Off+Image, and then press the
option you want.
i Press .
NOTE
• If you choose On+Image or Off+Image
the image will only appear on the
Transmission Verification Report if Real
Time Transmission is set to Off. The
image will not appear on the report when
you send a color fax.
(See Advanced User’s Guide: Real Time
Transmission.)
• If your transmission is successful, “OK” will
appear next to “RESULT” on the
Transmission Verification Report. If the
transmission is not successful, “NG” will
appear next to “RESULT.”
38
5
Receive Modes 5
Choose the correct Receive Mode 5
The correct Receive Mode is determined by the external devices and telephone subscriber
services (Voice Mail, Distinctive Ring, etc.) you will be using on the same line as the Brother
machine.
Receiving a fax 5
Will you be using a Distinctive Ring number for receiving faxes?
Brother uses the term “Distinctive Ring” but different telephone companies may have other names for this
service, such as Custom Ringing, RingMaster, Personalized Ring, Teen Ring, Ident-A-Ring, Ident-A-Call,
Data Ident-A-Call, Smart Ring and SimpleBiz Fax & Alternate Number Ringing. (See Distinctive Ring
on page 47 for instructions on setting up your machine using this feature.)
Will you be using Voice Mail on the same telephone line as your Brother machine?
If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility
that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls.
(See Voice Mail on page 46 for instructions on setting up your machine using this service.)
Will you be using a Telephone Answering Device on the same telephone line as your Brother
machine?
Your external telephone answering device (TAD) will automatically answer every call. Voice messages are
stored on the external TAD and fax messages are printed. Choose External TAD as your Receive Mode.
(See Connecting an external TAD (telephone answering device) on page 50.)
Will you be using your Brother machine on a dedicated fax line?
Your machine automatically answers every call as a fax. Choose Fax Only as your Receive Mode.
(See Fax Only on page 40.)
Will you be using your Brother machine on the same line as your telephone?
Do you want to receive voice calls and faxes automatically?
Fax/Tel mode is used when sharing the Brother machine and your telephone on the same line.
Choose Fax/Tel as your Receive Mode. (See Fax/Tel on page 40.)
Important Note: You cannot receive voice messages on either Voice Mail or an answering machine
with Fax/Tel mode.
Do you expect to receive very few faxes?
Choose Manual as your Receive Mode. You control the telephone line and must answer every call
yourself. (See Manual on page 40.)
Receiving a fax
39
5
To set the Receive Mode, follow the instructions:
a Press (Settings).
b Press All Settings.
c Press a or b to display Fax.
d Press Fax.
e Press a or b to display Setup Receive.
f Press Setup Receive.
g Press a or b to display Receive Mode.
h Press Receive Mode.
NOTE
If you cannot change the Receive Mode, make sure the Distinctive Ring feature is set to Off.
(See Turning off Distinctive Ring on page 48.)
i Press a or b to display Fax Only, Fax/Tel, External TAD or Manual, and then press
the option you want.
j Press .
Chapter 5
40
Using Receive Modes 5
Some Receive Modes answer automatically
(Fax Only and Fax/Tel). You may want to
change the Ring Delay before using these
modes. (See Ring Delay on page 41.)
Fax Only 5
Fax Only mode will automatically answer
every call as a fax call.
Fax/Tel 5
Fax/Tel mode helps you manage incoming
calls by recognizing whether they are fax or
voice calls and handling them in one of the
following ways:
Faxes will be automatically received.
Voice calls will start the F/T Ring to tell you
to pick up the line. The F/T Ring is a fast
pseudo/double-ring made by your
machine.
If you use Fax/Tel mode, see F/T Ring Time
(Fax/Tel mode only) on page 41 and Ring
Delay on page 41.
Manual 5
Manual mode turns off all automatic
answering functions unless you are using the
Distinctive Ring feature.
To receive a fax in Manual mode, lift the
handset of the external telephone or press
Hook. When you hear fax tones (short
repeating beeps), press Fax Start and
choose Receive. You can also use the Easy
Receive feature to receive faxes by lifting a
handset on the same line as the machine.
(See Easy Receive on page 42.)
External TAD 5
External TAD mode lets an external
answering device manage your incoming
calls. Incoming calls will be handled in one of
the following ways:
Faxes will be automatically received.
Voice callers can record a message on the
external TAD.
To connect your External TAD, see
Connecting an external TAD (telephone
answering device) on page 50.
Receiving a fax
41
5
Receive Mode settings 5
Ring Delay 5
The Ring Delay sets the number of times the
machine rings before it answers in Fax Only
or Fax/Tel mode. If you have external or
extension telephones on the same line as the
machine, keep the ring delay setting of
4 rings.
(See Using external and extension
telephones on page 54 and Easy Receive
on page 42.)
a Press (Settings).
b Press All Settings.
c Press a or b to display Fax.
d Press Fax.
e Press a or b to display
Setup Receive.
f Press Setup Receive.
g Press a or b to display Ring Delay.
h Press Ring Delay.
i Press the number of times the machine
will ring before it answers (0, 1, 2, 3 or
4).
If you choose 0, the machine will answer
immediately and the line will not ring at
all.
j Press .
F/T Ring Time
(Fax/Tel mode only) 5
When somebody calls your machine, you and
your caller will hear the normal telephone
ring. The number of rings is set by the ring
delay setting.
If the call is a fax, then your machine will
receive it; however, if it is a voice call, the
machine will sound the F/T Ring (a fast
pseudo/double-ring) for the time you have set
in the F/T Ring Time setting. If you hear the
F/T Ring, it means that you have a voice
caller on the line.
Because the F/T Ring is made by the
machine, extension and external telephones
will not ring; however, you can still answer the
call on any telephone by using a remote code.
(For more information, see Using remote
codes on page 54.)
a Press (Settings).
b Press All Settings.
c Press a or b to display Fax.
d Press Fax.
e Press a or b to display
Setup Receive.
f Press Setup Receive.
g Press a or b to display
F/T Ring Time.
h Press F/T Ring Time.
i Press how long the machine will ring to
alert you that you have a voice call (20,
30, 40 or 70 seconds).
j Press .
Chapter 5
42
NOTE
Even if the caller hangs up during the
pseudo/double-ringing, the machine will
continue to ring for the set time.
Easy Receive 5
If Easy Receive is On: 5
The machine can receive a fax automatically,
even if you answer the call. When you see
Receiving on the Touchscreen or hear a
click on the phone line through the handset
you are using, just replace the handset. Your
machine will do the rest.
If Easy Receive is Off: 5
If you are at the machine and answered a call
first by lifting the external handset, press
Fax Start, and then press Receive to
receive.
If you answered at an extension telephone,
press l 51. (See Using external and
extension telephones on page 54.)
NOTE
• If this feature is set to On, but your
machine does not connect a fax call when
you lift an extension or external telephone,
press the fax receive code l 51.
• If you send faxes from a computer on the
same telephone line and the machine
intercepts them, set Easy Receive to Off.
a Press (Settings).
b Press All Settings.
c Press a or b to display Fax.
d Press Fax.
e Press a or b to display
Setup Receive.
f Press Setup Receive.
g Press a or b to display Easy Receive.
h Press Easy Receive.
i Press On (or Off).
j Press .
Receiving a fax
43
5
Fax Preview
(Black & White only)
(MFC-J870DW and
MFC-J875DW)
5
How to preview a received fax5
You can view received faxes on the
Touchscreen by pressing (Fax) and
then (Received Faxes). When the
machine is in Ready mode, a pop-up
message will appear on the Touchscreen to
alert you of new faxes.
Setting Fax Preview 5
a Press (Settings).
b Press (Fax Preview).
c Press On (or Off).
d Press Yes.
e The Touchscreen will tell you that any
future faxes will not be printed as you
receive them.
Press Yes (or No).
f Press .
NOTE
When Fax Preview is turned on, a backup
copy of received faxes will not be printed
for Fax Forwarding and PC-Fax Receiving
operations, even if you have set Backup
Print to On.
Using Fax Preview 5
When you receive a fax, you will see a pop-up
message on the Touchscreen. (For example:
New Fax(es):01 [View])
a Press View.
The Touchscreen will display the fax list.
NOTE
• The fax list includes the old faxes and the
new fax. The new fax is indicated by a
blue mark next to the fax.
• If you want to see a fax that has already
been previewed, press (Fax) and
(Received Faxes).
b Press a or b to display the fax number of
the fax you want to see.
c Press the fax you want to see.
NOTE
• If your fax is large there may be a delay
before it is displayed.
• The Touchscreen will show the current
page number and total pages of the fax
message. When your fax message is over
99 pages the total number of pages will be
shown as “XX.”
Chapter 5
44
Press the Touchscreen or Touchpanel
to perform the following operations.
d Press .
How to print a fax 5
a Press (Fax).
b Press (Received Faxes).
c Press the fax you want to view.
d Press .
If the fax is multiple pages, go to
step e.
If the fax is a single page, it will start
printing. Go to step f.
e Do one of the following:
Press Print All Pages to print
all pages of the fax. Go to step f.
Press Print Displayed Only to
print the displayed page.
Go to step g.
Press Print From Displayed to
print the displayed page to the last
page. Go to step g.
f Do one of the following:
To delete the fax, press Yes.
To keep the fax in the memory,
press No.
g Press .
Description
Enlarge the fax.
Reduce the fax.
or
Scroll vertically.
or
Scroll horizontally.
Rotate the fax clockwise.
Delete the fax.
Press Yes to confirm.
Go back to the previous page.
Go to the next page.
Go back to the fax list.
Print the fax.
Do one of the following:
Press Print All Pages
to print the whole message.
Press
Print Displayed Only
to print only the displayed
page.
Press
Print From Displayed
to print from the displayed
page to the last page.
Receiving a fax
45
5
How to print all faxes in the list 5
a Press (Fax).
b Press (Received Faxes).
c Press Print/Delete.
d Do one of the following:
To print all new faxes, press a or b to
display Print All(New Faxes).
Press Print All(New Faxes).
To print all old faxes, press a or b to
display Print All(Old Faxes).
Press Print All(Old Faxes).
e Press .
How to delete all faxes in the list 5
a Press (Fax).
b Press (Received Faxes).
c Press Print/Delete.
d Do one of the following:
To delete all new faxes, press a or b
to display
Delete All(New Faxes).
Press Delete All(New Faxes).
To delete all old faxes, press a or b to
display
Delete All(Old Faxes).
Press Delete All(Old Faxes).
e Press Yes to confirm.
f Press .
Turning off Fax Preview 5
a Press (Settings).
b Press (Fax Preview).
c Press Off.
d Press Yes to confirm.
e If there are faxes stored in the memory,
do one of the following:
If you do not want to print the stored
faxes, press Continue.
Press Yes to confirm. Your faxes will
be deleted.
If you want to print all the stored
faxes, press
Print All Faxes Before Delete
.
If you do not wish to turn off Fax
Preview, press Cancel.
Press .
46
6
Telephone services 6
Your machine supports the Caller ID and
Distinctive Ring subscriber telephone
services that some telephone companies
offer.
Features like Voice Mail, Call Waiting, Call
Waiting/Caller ID, RingMaster, answering
services, alarm systems or other custom
features on one telephone line may create
problems with the operation of your machine.
If you have Voice Mail on your telephone line,
read the following carefully.
Voice Mail 6
If you have Voice Mail on the same telephone
line as your Brother machine, Voice Mail and
the Brother machine will conflict with each
other when receiving incoming calls.
For example, if your Voice Mail is set to
answer after 4 rings and your Brother
machine is set to answer after 2 rings, then
your Brother machine will answer first. This
will prevent callers from being able to leave a
message in your Voice Mail.
Similarly, if your Brother machine is set to
answer after 4 rings and your Voice Mail is set
to answer after 2 rings, then your Voice Mail
will answer first. This will prevent your Brother
machine from being able to receive an
incoming fax, since Voice Mail cannot
transfer the incoming fax back to the Brother
machine.
To avoid conflicts between your Brother
machine and your Voice Mail service, do one
of the following:
Get the Distinctive Ring service from your
telephone company. Distinctive Ring is a
feature of your Brother machine that allows a
person with one line to receive fax and voice
calls through two different phone numbers on
that one line.
Brother uses the term “Distinctive Ring,” but
telephone companies market the service
under a variety of names, such as Custom
Ringing, Personalized Ring, Smart Ring,
RingMaster, Ident-A-Ring, Ident-A-Call, Data
Ident-A-Call, Teen Ring, and SimpleBiz Fax
& Alternate Number Ringing. This service
establishes a second telephone number on
the same line as your existing telephone
number, and each number has its own ring
pattern. Typically, the original number rings
with the standard ring pattern and is used for
receiving voice calls, and the second number
rings with a different ring pattern and is used
for receiving faxes. (See Distinctive Ring
on page 47.)
OR
Set your Brother machine’s Receive Mode to
“Manual.” Manual Mode requires that you
answer every incoming call if you want to be
able to receive a fax. If the incoming call is a
telephone call, then complete the call as you
normally would. If you hear fax-sending
tones, you must transfer the call to the
Brother machine. (See Using external and
extension telephones on page 54.)
Unanswered fax and voice calls will go to
your Voice Mail. (To set the machine in
Manual Mode, see Choose the correct
Receive Mode on page 38.)
Telephone services and external
devices
6
Telephone services and external devices
47
6
Distinctive Ring 6
Distinctive Ring is a function of your Brother
machine that allows a person with one line to
receive fax and voice calls through two
different phone numbers on that one line.
Brother uses the term “Distinctive Ring,” but
telephone companies market the service
under a variety of names, such as Smart
Ring, Ring Master or Ident-a-Ring. This
service establishes a second telephone
number on the same line as your existing
telephone number, and each number has its
own ring pattern. Typically, the original
number rings with the standard ring pattern
and is used for receiving voice calls, and the
second number rings with a different ring
pattern and is used for receiving faxes.
NOTE
• You must pay for your telephone
company's Distinctive Ring service before
you program the machine to work with it.
• Please call your telephone company for
availability and rates.
What does your telephone company's
“Distinctive Ring” do?
6
Your telephone company's Distinctive Ring
service allows you to have more than one
number on the same telephone line. If you
need more than one telephone number, it
is cheaper than paying for an extra line.
Each telephone number has its own
distinctive ring pattern, so you will know
which telephone number is ringing. This is
one way you can have a separate telephone
number for your machine.
What does Brother's “Distinctive
Ring” do?
6
The Brother machine has a Distinctive Ring
feature that allows you to use your machine to
take full advantage of the telephone
company's Distinctive Ring service. The new
telephone number on your line can just
receive faxes.
Do you have Voice Mail? 6
If you have Voice Mail on the telephone line
that you will install your new machine on,
there is a strong possibility that Voice Mail
and the machine will conflict with each other
while receiving incoming calls. However, the
Distinctive Ring feature allows you to use
more than one number on your line, so
both Voice Mail and the machine can work
together without any problems. If each one
has a separate telephone number, neither will
interfere with the other's operations.
If you decide to get Distinctive Ring service
from the telephone company, you will need to
follow the directions in Registering the
Distinctive Ring pattern to register the new
Distinctive Ring pattern they give you. This is
so your machine can recognize its incoming
calls.
NOTE
You can change or cancel the Distinctive
Ring pattern at any time. You can switch it
off temporarily, and turn it back on later.
When you get a new fax number, make
sure you reset this feature.
Before you choose the ring pattern to
register
6
You can only register one Distinctive Ring
pattern with the machine. Some ring patterns
cannot be registered. The ring patterns in the
table are supported by your Brother machine.
Register the one your telephone company
gives you.
Ring
Pattern
Rings
1 short-short or
long-long
2 short-long-short
3 short-short-long
4very long
(normal pattern)
Chapter 6
48
NOTE
Ring Pattern #1 is often called Short-Short
and is the most commonly used.
If the ring pattern you received is not on
this chart, call your telephone company
and ask for one that is shown.
The machine will only answer calls to its
registered number.
The first two rings are silent on the
machine. This is because the machine
must “listen” to the ring pattern to compare
it to the pattern that was “registered.”
Other telephones on the same line will
ring.
If you program the machine correctly, it
will recognize the registered ring pattern of
the “fax number” within 2 ring patterns and
then answer with fax tones. When the
“voice number” is called, the machine will
not answer.
Registering the Distinctive Ring
pattern
6
Very Important!
After you have set the Distinctive Ring feature
to On, your Distinctive Ring number will
receive faxes automatically. The Receive
Mode is automatically set to Manual and you
cannot change it to another Receive Mode
while Distinctive Ring is set to On. This
ensures the Brother machine will only answer
the Distinctive Ring number and will not
interfere when your main telephone number
is called. When Distinctive Ring is on, the
Touchscreen will show D/R as the Receive
Mode.
a Press (Settings).
b Press All Settings.
c Press a or b to display Fax.
d Press Fax.
e Press a or b to display
Miscellaneous.
f Press Miscellaneous.
g Press Distinctive.
h Do one of the following:
If you haven’t registered the
Distinctive Ring, press
Distinctive, and then press On.
Go to step i.
If you have already registered the
Distinctive Ring, and want to change
the pattern, go to step i.
i Press Ring Pattern.
j Press the stored ring pattern you want to
use.
Press OK.
(You will hear each ring pattern as you
press its number. Make sure you
choose the pattern that the telephone
company gave you.)
k Press .
Distinctive Ring is now set to On.
Turning off Distinctive Ring 6
a Press (Settings).
b Press All Settings.
c Press a or b to display Fax.
d Press Fax.
e Press a or b to display
Miscellaneous.
f Press Miscellaneous.
g Press Distinctive.
h Press Distinctive.
i Press Off.
Telephone services and external devices
49
6
j Press .
NOTE
If you turn off Distinctive Ring, the
machine will stay in Manual mode. You
will need to set the Receive Mode again.
(See Choose the correct Receive Mode
on page 38.)
Voice over Internet Protocol
(VoIP) 6
VoIP is a type of phone system that uses an
Internet connection instead of a traditional
telephone line. Telephone providers
frequently bundle VoIP together with Internet
and cable services.
Your machine may not work with some VoIP
systems. If you want to use your machine to
send and receive faxes on a VoIP system,
make sure that one end of your telephone
cord is connected to the jack labeled LINE on
your machine. The other end of the telephone
cord may be connected to a modem,
interface box, phone adapter, splitter, or other
such device.
If you have questions about how to
connect your machine to the VoIP
system, call your VoIP provider.
After you have connected your machine to
the VoIP system, press Hook on the
Touchscreen to verify that the machine has a
dial tone. If the machine does not have a dial
tone, call your VoIP provider.
If you are having problems sending or
receiving faxes over a VoIP system, we
recommend changing the machine’s modem
speed to the Basic(for VoIP) setting
(see Telephone line interference / VoIP
on page 132).
Chapter 6
50
Connecting an external
TAD (telephone
answering device)
6
You may choose to connect an external
answering device. However, when you have
an external TAD on the same telephone line
as the machine, the TAD answers all calls
and the machine “listens” for fax calling
(CNG) tones. If it hears them, the machine
takes over the call and receives the fax. If it
does not hear CNG tones, the machine lets
the TAD continue playing your outgoing
message so your caller can leave you a voice
message.
The TAD must answer within four rings (the
recommended setting is two rings). The
machine cannot hear CNG tones until the
TAD has answered the call, and with four
rings, there are only 8 to 10 seconds of CNG
tones left for the fax “handshake.” Make sure
you carefully follow the instructions in this
guide for recording your outgoing message.
We do not recommend using the toll saver
feature on your external answering machine if
it exceeds five rings.
NOTE
• If you do not receive all your faxes,
shorten the Ring Delay setting on your
external TAD.
• If you subscribe to your telephone
company's Distinctive Ring service:
You may connect an external TAD to a
separate wall jack only if you subscribe to
your telephone company's Distinctive
Ring service, have registered the
distinctive ring pattern on your machine,
and use that number as a fax number. The
recommended setting is at least four rings
on the external TAD when you have the
telephone company's Distinctive Ring
service. You cannot use the Toll Saver
setting.
• If You Do Not Subscribe to the
Distinctive Ring Service:
You must plug your TAD into the EXT.
jack of your machine. If your TAD is
plugged into a wall jack, both your
machine and the TAD will try to control the
telephone line. (See the illustration.)
• Before you connect the external TAD,
remove the protective cap (2) from the
EXT. jack on the machine.
1TAD
2 Protective Cap
When the TAD answers a call, the
Touchscreen shows Telephone.
IMPORTANT
DO NOT connect a TAD elsewhere on the
same telephone line.
1
1
2
Telephone services and external devices
51
6
Connections 6
The external TAD must be plugged into the
jack labeled EXT. Your machine cannot work
correctly if you plug the TAD into a wall jack
(unless you are using Distinctive Ring).
a Place both hands under the plastic tabs
on both sides of the machine to lift the
scanner cover into the open position.
b Plug the telephone line cord from the
telephone wall jack into the jack labeled
LINE.
c Remove the protective cap (1) from the
jack labeled EXT., and then plug the
telephone line cord from the external
TAD into the EXT. jack. (Make sure this
cord is connected to the TAD at the
TAD's telephone line jack, and not its
handset jack.)
d (MFC-J650DW)
Carefully guide the telephone line cord
into the cable channel and out the back
of the machine.
(MFC-J870DW and MFC-J875DW)
Carefully guide the telephone line cord
from the LINE jack into the cable
channel and out the back of the
machine.
Remove the protective cap (1) from the
right side of the machine, and insert it
into (2) so that it is not lost.
Carefully guide the telephone line cord
from the EXT. jack into the cable
channel and out the right side of the
machine.
e Lift the scanner cover to release the
lock. Gently push the scanner cover
support down and close the scanner
cover using both hands.
f Set your external TAD to four rings or
less. (The machine's Ring Delay setting
does not apply.)
g Record the outgoing message on your
external TAD.
h Set the TAD to answer calls.
i Set the Receive Mode to
External TAD. (See Choose the
correct Receive Mode on page 38.)
1
1
2
Chapter 6
52
Recording an outgoing
message (OGM) on the
external TAD 6
Timing is important in recording this
message. The way you record this message
will affect both manual and automatic fax
reception.
a Record 5 seconds of silence at the
beginning of your message. (This allows
your machine time to listen for the fax
CNG tones of automatic transmissions
before they stop.)
b Limit your speaking to 20 seconds.
c End your 20-second message by giving
your Fax Receive Code for people
sending manual faxes. For example:
“After the beep, leave a message or
send a fax by pressing l 51 and Start.”
NOTE
We recommend beginning your OGM with
an initial 5-second silence because the
machine cannot hear fax tones over a
resonant or loud voice. You may try
omitting this pause, but if your machine
has trouble receiving, then you must
re-record the OGM to include it.
Multi-line connections (PBX) 6
We suggest you ask the company who
installed your PBX to connect your machine.
If you have a multi-line system, we suggest
you ask the installer to connect the unit to the
last line on the system. This prevents the
machine being activated each time the
system receives telephone calls. If all
incoming calls will be answered by a
switchboard operator, we recommend that
you set the Receive Mode to Manual.
We cannot guarantee that your machine will
operate correctly under all circumstances
when connected to a PBX. Any difficulties
with sending or receiving faxes should be
reported first to the company who handles
your PBX.
Telephone services and external devices
53
6
External and extension
telephones
6
Connecting an external or
extension telephone 6
You can connect a separate telephone to
your machine as shown in the diagram.
Connect the telephone line cord to the jack
labeled EXT inside the machine.
Before you connect the external telephone,
remove the protective cap (3) from the EXT.
jack.
1 Extension telephone
2 External telephone
3 Protective Cap
NOTE
(MFC-J650DW)
Carefully guide the telephone line cord
and out the back of the machine.
(MFC-J870DW and MFC-J875DW)
We recommend that you guide the
telephone line cord from the EXT. jack out
the right side of the machine.
Remove the protective cap (1) from the
right side of the machine, and insert it into
(2) so that it is not lost.
Carefully guide the telephone line cord
from the EXT. jack into the cable channel
and out the right side of the machine.
2
1
3
1
2
Chapter 6
54
Using external and extension
telephones 6
Using extension telephones
If you answer a fax call at an extension
telephone, you can make your machine
receive the fax by pressing the Fax Receive
Code l 51.
If the machine answers a voice call and
pseudo/double-rings for you to take over, you
can take the call at an extension telephone by
pressing the Telephone Answer Code #51.
(See F/T Ring Time (Fax/Tel mode only)
on page 41.)
Using an external telephone
(connected to the EXT. jack of the
machine)
If you answer a fax call at the external
telephone connected to the EXT. jack of the
machine, you can make the machine receive
the fax by pressing Fax Start and
choosing Receive.
You can also use the Fax Receive Code
l 51.
If the machine answers a voice call and
pseudo/double-rings for you to take over, you
can take the call at the external telephone by
pressing Pickup.
If you answer a call and no one is on
the line:
6
Assume you are receiving a manual fax.
Press l 51 and wait for the chirp or until the
Touchscreen shows Receiving, and then
hang up.
NOTE
You can also use the Easy Receive
feature to make your machine
automatically take the call. (See Easy
Receive on page 42.)
Using a non-Brother cordless
external telephone 6
If your non-Brother cordless telephone is
connected to the EXT. jack of the machine
and you typically carry the cordless handset
elsewhere, it is easier to answer calls during
the Ring Delay.
If you let the machine answer first, you will
have to go to the machine so you can press
Pickup to send the call to the cordless
handset.
Using remote codes 6
Fax Receive Code 6
If you answer a fax call on an extension
telephone, you can tell your machine to
receive it by dialing the Fax Receive Code
l 51. Wait for the chirping sounds and then
replace the handset. (See Easy Receive
on page 42.)
If you answer a fax call at the external
telephone connected to the EXT. jack of the
machine, you can make the machine receive
the fax by pressing Fax Start and
choosing Receive.
Telephone Answer Code 6
If you receive a voice call and the machine is
in Fax/Tel mode, it will start to sound the F/T
(pseudo/double) ring after the initial ring
delay. If you pick up the call on an extension
telephone, you can turn the F/T Ring off by
pressing #51 (make sure you press this
between the rings).
If the machine answers a voice call and
pseudo/double-rings for you to take over, you
can take the call at the external telephone
connected to the EXT. jack of the machine by
pressing Pickup.
Telephone services and external devices
55
6
Changing the remote codes 6
The preset Fax Receive Code is l 51. The
preset Telephone Answer Code is #51. If
you want to, you can replace them with your
own codes.
a Press (Settings).
b Press All Settings.
c Press a or b to display Fax.
d Press Fax.
e Press a or b to display
Setup Receive.
f Press Setup Receive.
g Press a or b to display Remote Codes.
h Press Remote Codes.
i Do one of the following:
If you want to change the Fax
Receive Code, press
Fax Receive Code.
Enter the new code, and then press
OK.
If you want to change the Telephone
Answer Code, press Tel Answer.
Enter the new code, and then press
OK.
If you do not want to change the
Codes, go to step j.
If you want to turn the Remote Codes
Off (or On), press Remote Codes.
Press Off (or On).
j Press .
NOTE
• If you are always disconnected when
accessing your external TAD remotely, try
changing the Fax Receive Code and
Telephone Answer Code to another
three-digit code (such as ### and 999).
• Remote Codes might not work with some
telephone systems.
56
7
How to dial 7
Manual dialing 7
a Load your document.
b (MFC-J650DW)
Press (Fax).
(MFC-J870DW and MFC-J875DW)
Do one of the following:
When Fax Preview is set to Off,
press (Fax).
When Fax Preview is set to On, press
(Fax) and
(Sending Faxes).
c Press all of the digits of the fax number.
d Press Fax Start.
Dialing from the Address
Book 7
a Load your document.
b Press (Fax).
c Press (Address Book).
d Do one of the following:
Press a or b to display the number
you want to dial.
Press , and then enter the first
letter of the name and press OK.
Press the name you want to dial.
If the name has two numbers, go to
step e.
If the name has one number, go to
step f.
e Press the number you want to dial.
f To send a fax, press Apply.
g Press Fax Start.
The machine scans and sends the fax.
Dialing and storing numbers 7
Dialing and storing numbers
57
7
Fax Redial 7
If you are sending a fax automatically and the
line is busy, the machine will redial once after
five minutes.
Redial only works if you dialed from the
machine.
a Load your document.
b (MFC-J650DW)
Press (Fax).
(MFC-J870DW and MFC-J875DW)
Do one of the following:
When Fax Preview is set to Off,
press (Fax).
When Fax Preview is set to On, press
(Fax) and
(Sending Faxes).
c Press Redial.
d Press Fax Start.
NOTE
• In Real Time Transmission the automatic
redial feature does not work when you are
using the scanner glass.
• If you are sending a fax manually and the
line is busy, press Hook before performing
step c above.
• Redial will change to Pause when you
enter a fax number.
Storing numbers 7
You can set up your machine to do the
following types of easy dialing: Address Book
and Groups for broadcasting faxes.
NOTE
If you lose electrical power, the Address
Book numbers that are in the memory will
not be lost.
Storing a pause 7
When you are storing Address Book
numbers, you can insert one or more
3.5-second pauses by pressing Pause on the
Touchscreen.
Storing Address Book
numbers 7
You can store up to 100 Addresses with a
name, and each name can have two
numbers.
a Press (Fax).
b Press (Address Book).
c Press Edit.
d Press a or b to display
Add New Address.
e Press Add New Address.
f Press Name.
g Enter the name using the keyboard on
the Touchscreen (up to 16 characters).
Press OK.
(For help entering letters, see Entering
Text on page 171.)
h Press Address 1.
Chapter 7
58
i Enter the first fax or telephone number
using the keyboard on the Touchscreen
(up to 20 digits).
Press OK.
j If you want to store the second fax or
telephone number, press Address 2.
Enter the second fax or telephone
number using the keyboard on the
Touchscreen (up to 20 digits).
Press OK.
k Press OK to confirm.
l Do one of the following:
To store another Address Book
number, repeat steps c to k.
To finish storing numbers, press .
Changing or deleting Address
Book names or numbers 7
You can change or delete an Address Book
name or number that has already been
stored.
a Press (Fax).
b Press (Address Book).
c Press Edit.
d Do one of the following:
Press a or b to display Change.
Press Change to edit the name or
numbers of an address. Go to
step e.
Press a or b to display Delete.
Press Delete.
Choose the numbers you want to
delete by pressing them to display a
red check mark.
Press OK.
Press Yes to confirm. Go to step i.
e Press a or b to display the number you
want to change.
f Press the number you want to change.
g Do one of the following:
If you want to change the name,
press Name.
Enter the new name (up to 16
characters) using the keyboard on
the Touchscreen. (For help entering
letters, see Entering Text
on page 171.)
Press OK.
If you want to change the first fax or
telephone number, press
Address 1.
Enter the new fax or telephone
number (up to 20 digits) using the
keyboard on the Touchscreen.
Press OK.
If you want to change the second fax
or telephone number, press
Address 2.
Enter the new fax or telephone
number (up to 20 digits) using the
keyboard on the Touchscreen.
Press OK.
NOTE
How to change the stored name or
number:
If you want to change a character or a
stored number, press d or c to position the
cursor to highlight the character or the
number you want to change, and then
press . Enter the new character or
number.
h Do one of the following:
Press OK to finish.
To change another Address Book
number, repeat steps c to h.
To make more changes, return
to g.
i Press .
59
8
8
How to copy 8
The following steps show the basic copy
operation.
a Do one of the following to load your
document:
Place the document face down in the
ADF.
(See Using the ADF on page 30.)
Place the document face down on
the scanner glass.
(See Using the scanner glass
on page 31.)
b Press (Copy).
The Touchscreen shows:
1 No. of Copies
You can enter the number of copies by
pressing - or + on the Touchscreen (as
shown above) or by using the dial pad.
c If you want more than one copy, enter
the number (up to 99).
d Press Black Start or Color Start.
Stop copying 8
To stop copying, press .
Copy options 8
You can change the following copy settings.
Press Copy, and then press Options. Press
a or b to scroll through the copy settings.
When the setting you want is displayed, press
it and choose your option. When you are
finished changing the options, press OK.
(Basic User’s Guide)
For information about changing the following
copy settings, see page 60.
Paper Type
Paper Size
(Advanced User’s Guide)
For information about changing the following
copy settings, see Advanced User’s Guide:
Copy options.
Quality
Enlarge/Reduce
Page Layout
2in1(ID)
Stack/Sort
Density
2-sided Copy
Ink Save Mode
(MFC-J870DW and MFC-J875DW)
Thin Paper Copy
(MFC-J870DW and MFC-J875DW)
Book Copy
(MFC-J870DW and MFC-J875DW)
Watermark Copy
(MFC-J870DW and MFC-J875DW)
Remove Background Color
Set New Default
Factory Reset
NOTE
If you want to sort copies, use the ADF.
Making copies 8
1
Chapter 8
60
Paper Type 8
If you are copying on special paper, set the
machine for the type of paper you are using to
get the best print quality.
a Load your document.
b Press (Copy).
c Enter the number of copies you want.
d Press Options.
e Press a or b to display Paper Type.
f Press Paper Type.
g Press a or b to display Plain Paper,
Inkjet Paper, Brother BP71,
Other Glossy or Transparency,
and then press the option you want to
set.
h If you do not want to change additional
settings, press OK.
i Press Black Start or Color Start.
Paper Size 8
If you are copying on paper other than Letter
size, you will need to change the Paper Size
setting. You can copy only on Letter, Legal,
A4, A5, Executive or Photo
(4" 6")/(10 15 cm) paper.
a Load your document.
b Press (Copy).
c Enter the number of copies you want.
d Press Options.
e Press a or b to display Paper Size.
f Press Paper Size.
g Press a or b to display Letter, Legal,
A4, A5, EXE or 4"x6", and then press
the option you want to set.
h If you do not want to change more
settings, press OK.
i Press Black Start or Color Start.
61
9
9
PhotoCapture Center™
operations
(PHOTO mode)
9
Even if your machine is not connected to your
computer, you can print photos directly from
digital camera media or a USB Flash drive.
(See Print Images on page 64.)
You can scan documents and save them
directly to a memory card or USB Flash drive.
(See How to scan to a memory card or USB
Flash drive on page 65.)
If your machine is connected to a computer,
you can use your computer to access a
memory card or USB Flash drive that is
inserted in the front of the machine.
For more information, see Software and
Network User’s Guide: Copy Photos from
Media to a Computer.
Using a memory card or USB
Flash drive 9
Your Brother machine has media drives
(slots) for use with the following popular
digital camera media: Memory Stick Duo™,
Memory Stick PRO Duo™, SD Memory Card,
SDHC Memory Card, SDXC Memory Card,
MultiMedia Card, MultiMedia Card plus and a
USB Flash drive.
The PhotoCapture Center™ feature lets you
print digital photos from your digital camera at
high resolution to get photo quality printing.
PhotoCapture Center™: Printing
photos from a memory card or
USB Flash drive
9
Chapter 9
62
Getting started 9
a Open the media slot cover.
b Firmly put a memory card or USB Flash drive into the correct slot.
1 USB Flash drive
IMPORTANT
The USB direct interface supports only a USB Flash
drive, a PictBridge-compatible camera, or a digital
camera that uses the USB mass storage standard. Any
other USB devices are not supported.
2 Memory card slot
Slot Compatible memory cards
Upper slot
Memory Stick Duo™
Memory Stick PRO Duo™
Memory Stick Micro™
(Adapter required)
Lower slot
SD Memory Card
SDHC Memory Card
SDXC Memory Card
MultiMedia Card
MultiMedia Card plus
miniSD (Adapter required)
miniSDHC (Adapter required)
microSD (Adapter required)
microSDHC (Adapter required)
MultiMedia Card mobile
(Adapter required)
1
2
PhotoCapture Center™: Printing photos from a memory card or USB Flash drive
63
9
IMPORTANT
• DO NOT insert a Memory Stick Duo™ into the lower SD slot. Doing this may cause damage
to the machine.
• DO NOT insert more than one media card in the machine at the same time. Doing this may
cause damage to the machine.
• DO NOT unplug the power cord or remove the memory card or USB Flash drive from the media
drive (slot) or USB direct interface while the machine is reading or writing to the memory card
or USB Flash drive. You will lose your data or damage the card.
The machine can only read one memory card or USB Flash drive at a time.
Chapter 9
64
Print Images 9
View Photos 9
You can preview your photos on the
Touchscreen before you print them. If your
photos are large files there may be a delay
before each photo is displayed.
a Open the media slot cover.
b Put the memory card or USB Flash drive
in the correct slot.
c Press Photo.
d Press d or c to display View Photos.
e Press View Photos.
f Do one of the following:
If you want to choose photos to print
or print more than one for an image,
go to step g.
If you want to print all photos, press
Print All. Press Yes to confirm.
Go to step j.
g Press d or c to display the photo you
want to print, and then press it.
h Enter the number of copies you want
either by entering the number of copies
or by pressing + or -.
Press OK.
i Repeat steps g and h until you have
chosen all the photos you want to print.
j Press OK.
k Read and confirm the displayed list of
options and do one of the following:
If you want to change the print
settings, press Print Settings.
(See Advanced User’s Guide:
PhotoCapture Center™ print
settings.)
If you do not want to change any
settings, go to step l.
l Press Start to print.
PhotoCapture Center™: Printing photos from a memory card or USB Flash drive
65
9
PhotoCapture Center™
print settings
9
You can change the print settings for the next
printing.
These settings are temporary, and the
machine returns to its default settings
1 minute after printing.
NOTE
You can save the print settings you use
most often by setting them as the default.
(See Advanced User’s Guide: Setting
your changes as the new default.)
How to scan to a
memory card or USB
Flash drive
9
You can scan black & white and color
documents to a memory card or USB Flash
drive. Black & white documents will be stored
in PDF (*.PDF) or TIFF (*.TIF) file formats.
Color documents may be stored in PDF
(*.PDF) or JPEG (*.JPG) file formats. The
factory setting is Color and 200 dpi and
the default format is PDF. The machine
creates file names based on the current date.
(See Quick Setup Guide.) For example, the
fifth image scanned on July 1, 2013 would be
named 07011305.PDF. You can change the
color and resolution.
a Load your document.
b Open the media slot cover.
c Put the memory card or USB Flash drive
in the correct slot.
d Press Scan to Media.
IMPORTANT
DO NOT take out the memory card or
USB Flash drive while the machine is
reading or writing to it to avoid damaging
the card, USB Flash drive, or the data
stored on them.
e Do one of the following:
If you want to use the default
settings, go to j.
If you want to change the default
settings, go to f.
f Press Options.
Chapter 9
66
g Choose the settings for Scan Type,
Resolution, File Type,
Scan Size, Scan Long Paper,
File Name, Auto Crop
1
and
Remove Background Color as
needed.
1
MFC-J870DW and MFC-J875DW only
NOTE
• If you chose color in the scan type setting,
you cannot choose TIFF.
• If you chose black & white in the scan type
setting, you cannot choose JPEG.
• Scan Long Paper is available only
when using the ADF.
• Remove Background Color removes
the base color of documents to make the
scanned data more recognizable.
h The file name is set automatically.
However, you can create a name of your
choice using the keyboard on the
Touchscreen. Press File Name, and
then enter the file name. You can only
change the first 6 digits of the file name.
Press OK.
i Press OK.
NOTE
If you want to save the settings as a
shortcut, press Save as Shortcut.
j Press Start.
If you are using the scanner glass, the
Touchscreen shows Next page?.
Press Yes or No. After you finish
scanning, make sure you choose No
before removing the memory card or
USB Flash drive from the machine.
67
10
10
Printing a document 10
The machine can receive and print data from
your computer. To print from a computer, you
must install the printer driver.
For more information, see Software and
Network User’s Guide: Print.
a Install the Brother printer driver from the
CD-ROM. (See Quick Setup Guide.)
b From your application, choose the Print
command.
c Choose the name of your machine in the
Print dialog box and click Properties or
Preferences, depending on the
application you are using.
d Choose the settings you want to change
in the Properties dialog box.
Commonly used settings include:
Media Type
Print Quality
Paper Size
Orientation
Color / Grayscale
Ink Save Mode
Scaling
2-sided / Booklet
e Click OK.
f Click Print (or OK depending on the
application you are using) to begin
printing.
How to print from a computer 10
68
11
Before scanning 11
To use the machine as a scanner, install a scanner driver. If the machine is on a network,
configure it with a TCP/IP address.
Install the scanner drivers from the CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.)
Configure the machine with a TCP/IP address if network scanning does not work.
For more information, see Software and Network User’s Guide: Configure Network Scanning
for Windows
®
.
How to scan to a computer 11
How to scan to a computer
69
11
Scanning a document as a PDF file using
ControlCenter4 (Windows
®
) 11
For more information, see Software and Network User’s Guide: Scan Using ControlCenter4
Advanced Mode (Windows
®
).
NOTE
The screens on your PC may vary depending on your model.
ControlCenter4 is a software utility that lets you quickly and easily access the applications you use
most often. Using ControlCenter4 eliminates the need to manually launch specific applications.
You can use ControlCenter4 on your computer.
a Load your document. (See How to load documents on page 30.)
b (Windows
®
XP, Windows Vista
®
and Windows
®
7)
Open ControlCenter4 by clicking (Start)/All Programs/Brother/MFC-XXXX (where
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
(Windows
®
8)
Click (Brother Utilities), and then click the drop-down list and select your model name
(if not already selected). Click SCAN in the left navigation bar, and then click
ControlCenter4. The ControlCenter4 application will open.
c If the ControlCenter4 Mode screen appears, choose the Advanced Mode, and then click
OK.
d Make sure the machine you want to use is selected from the Model drop-down list.
Chapter 11
70
e Set the scanning configuration.
Click Configuration, and then select Button settings, Scan and File.
The configuration dialog box appears. You can change the default settings.
1 Choose PDF (*.pdf) from the File Type drop-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
(Browse) button.
4 You can choose a scanning resolution from the Resolution drop-down list.
5 You can choose the document size from the Document Size drop-down list.
f Click OK.
1
2
4
5
3
How to scan to a computer
71
11
g Click File.
h Press Scan.
The machine starts the scanning process. The folder where the scanned data is saved will
open automatically.
Chapter 11
72
How to change the machine’s SCAN mode
settings for PDF scanning
11
You can change your machine’s Scan mode settings using ControlCenter4. (Windows
®
)
a (Windows
®
XP, Windows Vista
®
and Windows
®
7)
Open ControlCenter4 by clicking (Start)/All Programs/Brother/MFC-XXXX (where
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
(Windows
®
8)
Click (Brother Utilities), and then click the drop-down list and select your model name
(if not already selected). Click SCAN in the left navigation bar, and then click
ControlCenter4. The ControlCenter4 application will open.
b Make sure the machine you want to use is selected from the Model drop-down list.
c Click the Device Settings tab.
d Click Device Scan Settings.
How to scan to a computer
73
11
e Choose the File tab. You can change the default settings.
1 Choose PDF (*.pdf) from the File Type drop-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
(Browse) button.
4 You can choose a scanning resolution from the Resolution drop-down list.
5 You can choose the document size from the Document Size drop-down list.
f Click OK.
1
2
4
5
3
Chapter 11
74
How to scan a document as a PDF file using the Touchscreen 11
a Load your document. (See How to load documents on page 30.)
b Press (Scan).
c Press d or c to display to File.
d Press to File.
e If the machine is connected to a network, press the PC Name.
Do one of the following:
If you want to use the default settings, go to step j.
If you want to change the default settings, go to step f.
f Press Options.
g Press Set with Touch Panel.
Press On.
h Choose the settings for Scan Type, Resolution, File Type, Scan Size and
Remove Background Color as needed.
i Press OK.
j Press Start.
The machine starts the scanning process.
NOTE
The following scan modes are available.
• to OCR
• to File
• to Image
• to Media
• to E-mail
• WS Scan
1
(Web Services Scan)
1
Windows
®
users only. (Windows Vista
®
SP2 or later, Windows
®
7 and Windows
®
8)
For more information, see Software and Network User’s Guide: Scan Using Web Services from the Brother Machine
(Windows Vista
®
SP2 or greater, Windows
®
7 and Windows
®
8).
75
12
12
Printing with NFC (Near
Field Communication)
12
If your Android™ device supports the NFC
function, you can print data (photos, PDF
files, text files, web pages and E-mail
messages) from the device by touching it to
the NFC logo on the lower left of the front of
the machine.
You must download and install Brother
iPrint&Scan to your Android™ device to use
this function.
(For more information, see Mobile Print/Scan
Guide for Brother iPrint&Scan: For Android™
Devices.)
Scanning with NFC
(Near Field
Communication)
12
If your Android™ device supports the NFC
function, you can scan photos and
documents to the device by touching it to the
NFC logo on the lower left of the front of the
machine.
You must download and install Brother
iPrint&Scan to your Android™ device to use
this function.
(For more information, see Mobile Print/Scan
Guide for Brother iPrint&Scan: For Android™
Devices.)
NOTE
NFC (Near Field Communication) allows
for simplified transactions, data exchange,
and wireless connections between two
devices that are in close range of each
other.
How to print and scan with NFC
(Near Field Communication)
(MFC-J870DW and
MFC-J875DW)
12
76
13
Overview 13
Your Brother machine can print on printable
media, including CD-R/RW, DVD-R/RW and
Blu-ray Disc™.
There are three ways to print on printable
media:
Printing by copying
You can copy the image of an existing disc
label or a square document, such as a
photo, and print the image on a printable
disc.
Printing from media
You can select an image stored in a
memory card or USB Flash drive and print
the image on a printable disc.
Printing from a computer
(Windows
®
/Macintosh)
You can create a label image using
NewSoft CD Labeler and print the image
on a printable disc.
For details about how to print on a
CD/DVD/BD using printing by copying,
printing from media, and printing from a
computer, see Print from a computer
(Windows
®
) on page 76 and see Software
and Network User’s Guide: Print on a Disc.
Print from a computer
(Windows
®
) 13
Your Brother machine can print on printable
media, including CD-R/RW, DVD-R/RW and
Blu-ray Disc™ from a computer using the
NewSoft CD Labeler.
This section briefly introduces the steps for
Windows
®
. For Macintosh, see Software and
Network User’s Guide: Print a Disc Label
from a Computer (Macintosh).
NOTE
To use NewSoft CD Labeler, you must
install the NewSoft CD Labeler application
from the CD-ROM supplied with your
machine. For more information, see Quick
Setup Guide.
a Start NewSoft CD Labeler in the
following way.
(Windows
®
XP, Windows Vista
®
and
Windows
®
7)
Click (Start)/All Programs/
NewSoft CD Labeler/
NewSoft CD Labeler.
(Windows
®
8)
Click (NewSoft CD Labeler).
b Create a label image using the NewSoft
CD Labeler.
How to print on a Disc
(CD/DVD/BD) (MFC-J870DW and
MFC-J875DW)
13
How to print on a Disc (CD/DVD/BD) (MFC-J870DW and MFC-J875DW)
77
13
NOTE
For more information about how to create
a label image, see the NewSoft CD
Labeler user’s guide in the following way.
(Windows
®
XP, Windows Vista
®
and
Windows
®
7)
Click (Start)/All Programs/
NewSoft CD Labeler/
NewSoft CD Labeler Help.
(Windows
®
8)
Right-click on the Start screen. Click the
All apps icon that appears at the bottom
of the screen, and then click
NewSoft CD Labeler Help.
c After you have created your disc label,
choose the Print command.
d Choose the name of your machine in the
Print dialog box and click Properties.
The printer driver window appears.
e Choose your settings for the following
options on the Basic tab.
Media Type: Choose
Printable Disc.
Print Quality: Choose Normal or
Slow Drying.
Paper Size: Choose
12 cm Disc (4.7 in).
Copies: Choose the number of
copies you want.
Change other settings as desired.
Click OK.
f Continue your operation according to
the on-screen instructions.
For more information, see Software and
Network User’s Guide: Print a Disc
Label from a Computer (Windows
®
).
NOTE
For information about loading a printable
disc on the tray, see How to load a Disc
(CD/DVD/BD) on page 78.
Chapter 13
78
How to load a Disc
(CD/DVD/BD)
13
The Disc Tray accommodates 4.7 in. (12 cm)
discs only.
NOTE
If you want to do a test print on paper, DO
NOT load a CD/DVD/BD.
a Open the document cover and remove
the Disc Tray.
b Close the document cover.
c Push and pull down the Disc Guide to
open it.
d Make sure that there is over
4 in. (10 cm) of free space behind the
machine.
1 4 in. (10 cm)
e Firmly place a printable disc on the Disc
Tray.
NOTE
• Make sure the disc is placed onto the Disc
Tray with the print side face up.
• Make sure there is no dirt on the Disc
Tray.
2
1
1
How to print on a Disc (CD/DVD/BD) (MFC-J870DW and MFC-J875DW)
79
13
f Insert the Disc Tray into the Disc Guide
and line up the triangular marks.
g After the disc has finished printing,
remove the Disc Tray and close the Disc
Guide.
h Open the document cover and store the
Disc tray in it.
i Close the document cover.
IMPORTANT
• If the printing area shifts and the Disc Tray
or the transparent area near the center of
the disc gets printed on, immediately wipe
the ink off of those areas.
• Always close the Disc Guide and store the
Disc Tray in the document cover after
printing. If you do not, the Disc Tray may
become warped or bent and cause a
malfunction when used.
80
A
Replacing the ink
cartridges
A
Your machine is equipped with an ink dot
counter. The ink dot counter monitors the
level of ink in each of the four cartridges.
When the machine detects an ink cartridge is
running out of ink, the machine will display a
message.
The Touchscreen will show which ink
cartridge is low or needs replacing. Be sure to
follow the Touchscreen prompts to replace
the ink cartridges in the correct order.
Even though the machine tells you to replace
an ink cartridge, there will be a small amount
of ink left in the ink cartridge. It is necessary
to keep some ink in the ink cartridge to
prevent air from drying out and damaging the
print head assembly.
CAUTION
If ink gets in your eyes, wash it out with
water at once and call a doctor if you are
concerned.
IMPORTANT
Brother strongly recommends that you do
not refill the ink cartridges provided with
your machine. We also strongly
recommend that you continue to use only
Genuine Brother Brand replacement ink
cartridges. Use or attempted use of
potentially incompatible ink and/or
cartridges in the Brother machine may
cause damage to the machine and/or may
result in unsatisfactory print quality. Our
warranty coverage does not apply to any
problem that is caused by the use of
unauthorized third-party ink and/or
cartridges. To protect your investment and
obtain premium performance from the
Brother machine, we strongly recommend
the use of Genuine Brother Supplies.
a Open the ink cartridge cover (1).
If one or more of the ink cartridges have
reached the end of their life, the
Touchscreen shows
B&W 1-sided Print Only or
Cannot Print.
Routine maintenance A
1
Routine maintenance
81
A
b Press the lock release lever as shown to
release the cartridge color indicated on
the Touchscreen. Remove the cartridge
from the machine.
c Open the new ink cartridge bag for the
color indicated on the Touchscreen, and
then take out the ink cartridge.
d Turn the green release lever on the
orange protective packing (1)
counterclockwise until it releases the
vacuum seal. Then remove the orange
protective packing as shown.
IMPORTANT
DO NOT touch the cartridge in the area
indicated (2); this can prevent the
machine from detecting the cartridge.
1
2
1
2
82
e Each color has its own correct position.
Insert the ink cartridge in the direction of
the arrow on the label.
f Gently push the back of the ink cartridge
marked “PUSH” until it latches, and then
close the ink cartridge cover.
g The machine will automatically reset the
ink dot counter.
NOTE
• If you replaced an ink cartridge, for
example Black, the Touchscreen may ask
you to verify that it was a brand new one
(for example, Did you change
Black). For each new cartridge you
installed, press Yes to reset the ink dot
counter for that color. If the ink cartridge
you installed is not a brand new one, be
sure to press No.
• If the Touchscreen shows
No Ink Cartridge or
Cannot Detect after you install the ink
cartridge, check that the ink cartridge is
installed correctly. Remove the ink
cartridge and reinstall it slowly and firmly
until it latches.
IMPORTANT
• DO NOT take out ink cartridges if you do
not need to replace them. If you do so, it
may reduce the ink quantity and the
machine will not know the quantity of ink
left in the cartridge.
• DO NOT touch the cartridge insertion
slots. If you do so, the ink may stain your
skin.
• DO NOT shake the ink cartridges. If ink
gets on your skin or clothing, immediately
wash it off with soap or detergent.
• If you mix the colors by installing an ink
cartridge in the wrong position, the
Touchscreen shows Wrong Ink Color.
Check which ink cartridges are not
matched by color to their ink cartridge
positions and move them to their correct
positions.
• Once you open an ink cartridge, install it in
the machine and use it up within six
months of installation. Use unopened ink
cartridges by the expiration date written on
the cartridge package.
• DO NOT dismantle or tamper with the ink
cartridge; this can cause the ink to leak out
of the cartridge.
Routine maintenance
83
A
Cleaning and checking
the machine
A
Cleaning the scanner A
a Unplug the machine from the AC power
outlet.
b Lift the document cover (1). Clean the
scanner glass (2) and the white
plastic (3) with a soft lint-free cloth
moistened with a non-flammable glass
cleaner.
c In the ADF unit, clean the white bar (1)
and the glass strip (2) with a lint-free
cloth moistened with a non-flammable
glass cleaner.
NOTE
In addition to cleaning the scanner glass
and glass strip with a non-flammable glass
cleaner, run your fingertip over the glass
to see if you can feel anything on it. If you
feel dirt or debris, clean the glass again
concentrating on that area. You may need
to repeat the cleaning process three or
four times. To test, make a copy after each
cleaning attempt.
Cleaning the print head A
To maintain good print quality, the machine
will automatically clean the print head when
needed. You can start the cleaning process
manually if there is a print quality problem.
Clean the print head if you get a horizontal
line in the text or graphics, or blank text on
your printed pages. You can clean Black only,
three colors at a time
(Yellow/Cyan/Magenta), or all four colors at
once.
Cleaning the print head consumes ink.
Cleaning too often uses ink unnecessarily.
IMPORTANT
DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.
2
1
3
2
1
i
When there is a
spot of dirt or
correction fluid
on the glass strip,
the printed
sample shows a
vertical line.
After the glass
strip is cleaned,
the vertical line is
gone.
84
a Press .
NOTE
You can also press (Settings) and
Ink.
b Press Cleaning.
c Press Black, Color or All.
The machine cleans the print head.
When cleaning is finished, the machine
will go back to Ready mode.
NOTE
• If you clean the print head at least five
times and the print has not improved, try
installing a new Genuine Brother Brand
replacement ink cartridge for each
problem color. Try cleaning the print head
again up to five more times. If the print has
not improved, call Brother Customer
Service. (See Brother numbers
on page i.)
• You can also clean the print head from
your PC.
For more information, see Software and
Network User’s Guide: Clean the Print
Head (Windows
®
) or Clean the Print Head
(Macintosh).
Checking the print quality A
If faded or streaked colors and text appear on
your printouts, some of the print head nozzles
may be clogged. You can check this by
printing the Print Quality Check Sheet and
looking at the nozzle check pattern.
a Press .
NOTE
You can also press (Settings) and
Ink.
b Press Test Print.
c Press Print Quality.
d Press OK.
The machine begins printing the Print
Quality Check Sheet.
e Check the quality of the four color blocks
on the sheet.
f The Touchscreen asks you if the print
quality is OK.
Do one of the following:
If all lines are clear and visible, press
Yes to finish the Print Quality check
and go to step j.
If you can see missing short lines as
shown below, press No.
g The Touchscreen asks you if the print
quality is OK for black and then the three
colors.
Press Yes or No.
OK Poor
Routine maintenance
85
A
h The Touchscreen asks you if you want
to start cleaning.
Press OK.
The machine starts cleaning the print
head.
i After the cleaning procedure is finished,
press OK.
The machine prints the Print Quality
Check Sheet again. Return to step e.
j Press .
If you clean the print head at least five times
and the print has not improved, try installing a
new Genuine Brother Brand replacement ink
cartridge for each problem color. Try cleaning
the print head again up to five more times. If
the print has not improved, call Brother
Customer Service. (See Brother numbers
on page i.)
IMPORTANT
DO NOT touch the print head. Touching
the print head may cause permanent
damage and may void the print head's
warranty.
NOTE
Checking the print alignment A
You may need to adjust the print alignment
after transporting the machine if your printed
text becomes blurred or images become
faded.
a Press .
NOTE
You can also press (Settings) and
Ink.
b Press Test Print.
c Press Alignment.
d Press OK.
The machine starts printing the
Alignment Check Sheet.
e For the “A” pattern, press a or b to
display the number of the test print that
has the least visible vertical stripes
(1-9), and then press it.
Press OK.
Repeat this step for the B, C and D
patterns.
f Press .
i
When a print head
nozzle is clogged
the printed
sample looks like
this.
After the print
head nozzle is
cleaned, the
horizontal lines
are gone.
86
Setting the date and
time
A
The Touchscreen displays the date and time.
If it is not current, re-enter it here.
You can add the date and time to each fax
you send by setting your Station ID.
a Press (Settings).
b Press All Settings.
c Press a or b to display
Initial Setup.
d Press Initial Setup.
e Press a or b to display Date & Time.
f Press Date & Time.
g Press Date.
h Enter the last two digits of the year on
the Touchscreen, and then press OK.
i Enter the two digits for the month on the
Touchscreen, and then press OK.
j Enter the two digits for the day on the
Touchscreen, and then press OK.
k Press Clock Type.
l Press 12h Clock or 24h Clock.
m Press Time.
n To enter the time, do one of the
following:
If you chose 12h Clock in step l,
enter the time (in 12-hour format)
using the keyboard on the
Touchscreen, and then press AM or
PM.
Press OK.
If you chose 24h Clock in step l,
enter the time (in 24-hour format)
using the keyboard on the
Touchscreen.
Press OK.
(For example, enter 19:45 for
7:45 PM.)
o Press .
87
B
B
Identifying your problem B
First, check the following.
The machine's power cord is connected correctly and the machine's power switch is turned on.
All of the protective parts have been removed.
Paper is inserted correctly in the paper tray.
The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.
Touchscreen Messages
(See Error and maintenance messages on page 89.)
If you did not solve your problem with the above checks, identify your problem and then go to the
suggested page.
Paper handling and Printing problems:
Printing Difficulties on page 120
Print Quality Difficulties on page 122
Paper Handling Difficulties on page 123
Printing Received Faxes on page 125
Telephone and Fax problems:
Telephone Line or Connections on page 125
Handling Incoming Calls on page 128
Receiving Faxes on page 126
Sending Faxes on page 127
Copying problems:
Copying Difficulties on page 129
Troubleshooting B
If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.
You can correct most problems by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/
.
Troubleshooting
89
B
Error and maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
in the table.
You can correct most errors and perform routine maintenance by yourself. If you need additional
help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
.
Error Message Cause Action
B&W 1-sided Print Only
Replace ink.
One or more of the color ink
cartridges have reached the end of
their life.
You can use the machine in
black & white mode for approximately
four weeks depending on the number
of pages you print.
While this message appears on the
Touchscreen, each operation works
in the following way:
Printing
If you choose Grayscale in the
Advanced tab of the printer
driver, you can use the machine
as a black & white printer.
2-sided print is not available when
this message appears.
Copying
If the paper type is set to
Plain Paper you can make
copies in black & white.
2-sided copy is not available
when this message appears.
Faxing
If the paper type is set to
Plain Paper or
Inkjet Paper, the machine will
receive and print the faxes in
black & white.
If a sending machine has a color
fax, the machine’s “handshake”
will ask that the fax be sent as
black & white.
Replace the ink cartridges. (See
Replacing the ink cartridges
on page 80.)
NOTE
The machine will stop all print
operations and you will not be able to
use the machine until you change to a
new ink cartridge in the following
cases:
• If you unplug the machine or take
out the ink cartridge.
• If the paper type is set to anything
except Plain Paper or
Inkjet Paper.
• (Windows
®
) If you check
Slow Drying Paper in the Basic
tab of the printer driver.
(Macintosh) If you check
Slow Drying Paper in the
Print Settings of the printer
driver.
90
Cannot Detect You installed a new ink cartridge too
quickly and the machine did not
detect it.
Take out the new ink cartridge and
re-install it slowly and firmly until it
latches. (See Replacing the ink
cartridges on page 80.)
An ink cartridge is not installed
correctly.
If you are not using Genuine Brother
Innobella™ ink, the machine may not
detect the ink cartridge.
Use a new Genuine Brother
Innobella™ Ink Cartridge. If the error
is not cleared, call Brother Customer
Service.
Cannot Detect Ink
Volume
If you are not using Genuine Brother
Innobella™ ink, the machine may not
detect the ink volume.
Use a new Genuine Brother
Innobella™ Ink Cartridge. If the error
is not cleared, call Brother Customer
Service.
Cannot Print
Replace ink.
One or more of the ink cartridges
have reached the end of their life. The
machine will stop all print operations.
While memory is available, black &
white faxes will be stored in the
memory. If a sending machine has a
color fax, the machine's “handshake”
will ask that the fax be sent as black &
white. If the sending machine has the
ability to convert it, the color fax will
be stored in the memory as a black &
white fax.
Replace the ink cartridges. (See
Replacing the ink cartridges
on page 80.)
Check for a Printable
Disc
(MFC-J870DW and
MFC-J875DW)
The disc cannot be printed on. Remove the disc and place a
printable disc on the Disc Tray. Insert
the Disc Tray into the Disc Guide and
line up the triangular marks.
Press RestartPrinting.
A disc is not in the Disc Tray. Make sure a disc is correctly placed in
the Disc Tray.
Comm. Error Poor telephone line quality caused a
communication error.
Send the fax again or connect the
machine to another telephone line. If
the problem continues, call the
telephone company and ask them to
check your telephone line.
Connection Failed You tried to poll a fax machine that is
not in Polled Waiting mode.
Check the other fax machine's polling
setup.
Cover is Open. The scanner cover is not locked in the
closed position.
Lift the scanner cover, and then close
it again.
Make sure the telephone line cord
and USB cable (if used) have been
guided correctly through the cable
channel and out the back of the
machine.
The ink cartridge cover is not locked
in the closed position.
Firmly close the ink cartridge cover
until it locks into place.
Error Message Cause Action
Troubleshooting
91
B
Data Remaining in
Memory
Print data is left in the machine's
memory.
Press . The machine will cancel
the job and clear it from the memory.
Try to print again.
Disc Jam [Front]
(MFC-J870DW and
MFC-J875DW)
The disc jammed while printing. The
Disc Tray was ejected from the front
of the machine.
Remove the Disc Tray from the Disc
Guide.
(See Disc Tray is jammed at the front
of the machine on page 118.)
Disc Jam [Rear]
(MFC-J870DW and
MFC-J875DW)
The disc jammed while printing. Make sure there is enough space
behind the machine.
Lift the scanner cover. Gently push
the Disc Tray toward the back of the
machine and remove the Disc Tray.
(See Disc Tray is jammed at the back
of the machine on page 118.)
Disc Tray did not Feed
(MFC-J870DW and
MFC-J875DW)
The Disc Tray is not inserted into the
Disc Guide.
After placing a disc on the Disc Tray,
insert the Disc Tray into the Disc
Guide and line up the triangular
marks. Press RestartPrinting.
Disc Tray hits at the
back
(MFC-J870DW and
MFC-J875DW)
There is not enough space behind the
machine for the Disc Tray to feed.
The Disc Tray was ejected from the
front of the machine.
Remove the Disc Tray from the Disc
Guide.
(See Disc Tray is jammed at the front
of the machine on page 118.)
The Disc Tray is stuck inside the back
of the machine.
Make sure there is enough space
behind the machine.
Lift the scanner cover. Gently push
the Disc Tray toward the back of the
machine and remove the Disc Tray.
(See Disc Tray is jammed at the back
of the machine on page 118.)
Disconnected The other person or other person's
fax machine stopped the call.
Try to send or receive again.
If calls are stopped repeatedly and
you are using a VoIP (Voice over IP)
system, try changing the
Compatibility to Basic (for VoIP). (See
Telephone line interference / VoIP
on page 132.)
Document Jam/too Long
The document was not inserted or fed
correctly, or the document scanned
from the ADF was too long.
(See Using the ADF on page 30.)
(See Document jam on page 103.)
DR Mode in Use The machine is in Distinctive Ring
mode. You cannot change the
Receive Mode from Manual to
another mode.
Set Distinctive Ring to Off. (See
Turning off Distinctive Ring
on page 48.)
Error Message Cause Action
92
Failed to detect the
original
(MFC-J870DW and
MFC-J875DW)
The machine failed to detect the
original (disc and photo) when
scanning.
Do one of the following:
Remove any dirt from the scanner
glass.
Before scanning, choose the type
of the document (disc or paper).
While scanning, close the
scanner cover.
Place only one sheet on the
scanner glass.
Make sure the document is
placed correctly on the scanner
glass.
High Temperature The room temperature is too high. After cooling the room, allow the
machine to cool down to room
temperature. Try again later.
Hub is Unusable. A hub or USB Flash drive with hub
has been connected to the USB direct
interface.
Hubs, including a USB Flash drive
that have a hub built in, are not
supported. Unplug the device from
the USB direct interface.
Image Too Long
(MFC-J870DW and
MFC-J875DW)
The proportions of your photo are
irregular so effects could not be
added.
Choose a regularly proportioned
image.
Image Too Small
(MFC-J870DW and
MFC-J875DW)
The size of your photo is too small to
trim.
Choose a larger image.
Error Message Cause Action
Troubleshooting
93
B
Ink Absorber Full The ink absorber box or flushing box
is full. These components are
periodic maintenance items that may
require replacement after a period of
time to ensure optimum performance
from your Brother machine. Because
these components are periodic
maintenance items, the replacement
is not covered under the warranty.
The need to replace these items and
the time period before replacement is
dependent on the number of purges
and flushes required to clean the ink
system. These boxes acquire
amounts of ink during the different
purging and flushing operations. The
number of times a machine purges
and flushes for cleaning varies
depending on different situations. For
example, frequently powering the
machine on and off will cause
numerous cleaning cycles since the
machine automatically cleans itself
upon power up. The use of
non-Brother ink may cause frequent
cleanings because non-Brother ink
could cause poor print quality, which
is resolved by cleaning. The more
cleaning the machine requires, the
faster these boxes will fill up.
NOTE
Repairs resulting from the use of
non-Brother supplies may not be
covered under the stated product
warranty.
The ink absorber box or flushing box
will need to be replaced. Call Brother
Customer Service or a Brother
Authorized Service Center to have
your machine serviced. (See Brother
numbers on page i.)
Other reasons for cleaning are:
1 After a paper jam has been
cleared, the machine
automatically cleans itself before
the next received fax is printed.
2 The machine automatically cleans
itself after sitting idle for more than
30 days (infrequent use).
3 The machine automatically cleans
itself after ink cartridges of the
same color have been replaced
12 times.
Ink Absorber NearFull
The ink absorber box or flushing box
is nearly full.
The ink absorber box or flushing box
will need to be replaced soon. Call
Brother Customer Service or a
Brother Authorized Service Center to
have your machine serviced. (See
Brother numbers on page i.)
Error Message Cause Action
94
Ink Low One or more of the ink cartridges are
near the end of their life. If one of the
color ink cartridges is near the end of
its life and someone is sending you a
color fax, your machine’s
“handshake” will ask that the fax be
sent as black & white. If the sending
machine has the ability to convert it,
the color fax will be printed at your
machine as a black & white fax.
Order a new ink cartridge. You can
continue printing until the
Touchscreen shows
Cannot Print. (See Ordering
accessories and supplies on page ii
and Replacing the ink cartridges
on page 80.)
Low Temperature The room temperature is too low. After warming the room, allow the
machine to warm up to room
temperature. Try again later.
Media Error The memory card is either corrupted,
incorrectly formatted, or there is a
problem with the memory card.
Remove the memory card from the
media drive (slot) of the machine and
format it correctly.
Put the card firmly into the slot again
to make sure it is in the correct
position. If the error remains, check
the media drive (slot) of the machine
by putting in another memory card
that you know is working.
Media is Full. The memory card or USB Flash drive
you are using already contains 999
files.
Your machine can only save to your
memory card or USB Flash drive if it
contains less than 999 files. Delete
unused files and try again.
The memory card or USB Flash drive
you are using does not have enough
free space to scan the document.
Press .
Delete unused files from your
memory card or USB Flash drive to
make some free space, and then try
again.
No Caller ID There is no incoming call history. You
did not receive calls or you have not
subscribed to the Caller ID service
from your telephone company.
If you want to use the Caller ID
feature, call your telephone company.
(See Advanced User’s Guide: Caller
ID.)
No File The memory card or USB Flash drive
in the media drive does not contain a
.JPG file.
Put the correct memory card or USB
Flash drive into the slot again.
No Ink Ca rtridge An ink cartridge is not installed
correctly.
Take out the new ink cartridge and
re-install it slowly and firmly until it
latches. (See Replacing the ink
cartridges on page 80.)
Error Message Cause Action
Troubleshooting
95
B
No Paper Fed The machine is out of paper or paper
is not correctly loaded in the paper
tray.
Do one of the following:
Refill the paper in the paper tray,
and then press OK on the
Touchscreen.
Remove and reload the paper,
then press OK on the
Touchscreen. (See Loading
paper and other print media
on page 17.)
The photo bypass tray is located at
the wrong position.
Return the photo bypass tray to the
Normal printing position when you
use cut sheet paper. (See Loading
photo paper on page 22.)
The paper tray was not fully inserted. Remove the paper tray and re-install
it until it locks into place, and then
press OK on the Touchscreen.
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)
The Jam Clear Cover is not closed
correctly.
Make sure the Jam Clear Cover is
closed evenly at both ends.
(MFC-J650DW)
Printer jam or paper jam
(MFC-J650DW) on page 105
(MFC-J870DW and
MFC-J875DW)
Printer jam or paper jam
(MFC-J870DW and
MFC-J875DW) on page 111
The paper is jammed in the machine. Remove the jammed paper by
following the steps in each section
below:
(MFC-J650DW)
Printer jam or paper jam
(MFC-J650DW) on page 105
(MFC-J870DW and
MFC-J875DW)
Printer jam or paper jam
(MFC-J870DW and
MFC-J875DW) on page 111
If this error occurs often during
2-sided copying or 2-sided printing,
the paper feed rollers may be stained
with ink. Clean the paper feed rollers.
(See Advanced User’s Guide:
Cleaning the paper feed rollers.)
Error Message Cause Action
96
No Response/Busy The number you dialed does not
answer or is busy.
Verify the number and try again.
Out of Fa x Memory The fax memory is full. Do one of the following:
Clear the data from the memory.
To gain extra memory, you can
turn off Memory Receive.
(See Advanced User’s Guide:
Turning off Memory Receive
operations.)
Print the faxes that are in the
memory. (See Advanced User’s
Guide: Printing a fax from the
memory.)
Out of Me mory The machine's memory is full. If a fax sending or copy operation
is in process:
Press or Quit or Close and
wait until the other operations in
progress finish, and then try
again.
Press Send Now to send the
pages scanned so far.
Press Partial Print to copy
the pages scanned so far.
Clear the data in the memory. To
gain extra memory, you can turn
off Memory Receive.
(See Advanced User’s Guide:
Turning off Memory Receive
operations.)
Print the faxes that are in the
memory. (See Advanced User’s
Guide: Printing a fax from the
memory.)
Error Message Cause Action
Troubleshooting
97
B
Paper Jam [Front] The paper is jammed in the machine. Remove the jammed paper by
following the steps in each section
below:
(MFC-J650DW)
Printer jam or paper jam
(MFC-J650DW) on page 105
(MFC-J870DW and
MFC-J875DW)
Printer jam or paper jam
(MFC-J870DW and
MFC-J875DW) on page 111
Make sure the paper length guide is
set to the correct paper size. DO NOT
extend the paper tray when you load
A5 or smaller size paper.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine by following
the steps in each section below:
(MFC-J650DW)
Additional paper jam clear
operations on page 109
(MFC-J870DW and
MFC-J875DW)
Additional paper jam clear
operations on page 115
Error Message Cause Action
98
Paper Jam [Front,Rear]
The paper is jammed in the machine. Remove the jammed paper by
following the steps in each section
below:
(MFC-J650DW)
Printer jam or paper jam
(MFC-J650DW) on page 105
(MFC-J870DW and
MFC-J875DW)
Printer jam or paper jam
(MFC-J870DW and
MFC-J875DW) on page 111
Make sure the paper length guide is
set to the correct paper size. DO NOT
extend the paper tray when you load
A5 or smaller size paper.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine by following
the steps in each section below:
(MFC-J650DW)
Additional paper jam clear
operations on page 109
(MFC-J870DW and
MFC-J875DW)
Additional paper jam clear
operations on page 115
Error Message Cause Action
Troubleshooting
99
B
Paper Jam [Rear] The paper is jammed in the machine. Remove the jammed paper by
following the steps in each section
below:
(MFC-J650DW)
Printer jam or paper jam
(MFC-J650DW) on page 105
(MFC-J870DW and
MFC-J875DW)
Printer jam or paper jam
(MFC-J870DW and
MFC-J875DW) on page 111
Make sure the paper length guide is
set to the correct paper size. DO NOT
extend the paper tray when you load
A5 or smaller size paper.
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. Make sure paper is not still
jammed in the machine by following
the steps in each section below:
(MFC-J650DW)
Additional paper jam clear
operations on page 109
(MFC-J870DW and
MFC-J875DW)
Additional paper jam clear
operations on page 115
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)
Touchscreen Init.
Failed
The Touchscreen was pressed
before the power on initialization was
completed.
Make sure that nothing is touching or
resting on the Touchscreen.
Debris may be stuck between the
lower part of the Touchscreen and its
frame.
Insert a piece of stiff paper between
the lower part of the Touchscreen and
its frame and slide it back and forth to
push out the debris.
Error Message Cause Action
100
Unable to Clean XX
Unable to Initialize XX
Unable to Print XX
Unable to Scan XX
The machine has a mechanical
problem.
—OR—
A foreign object, such as a paper clip
or a piece of ripped paper, is in the
machine.
Open the scanner cover and remove
any foreign objects and paper scraps
from inside the machine. If the error
message continues, do the following.
(MFC-J650DW)
See Transferring your faxes or Fax
Journal report on page 102 before
disconnecting the machine so you will
not lose any important messages.
Then, disconnect the machine from
the power for several minutes and
reconnect it.
(MFC-J870DW and MFC-J875DW)
Disconnect the machine from the
power for several minutes and
reconnect it. (The machine can be
turned off for approximately 24 hours
without losing faxes stored in the
memory. See Transferring your faxes
or Fax Journal report on page 102.)
Unusable Device
Disconnect device from
front connector & turn
machine off & then on
A broken device has been connected
to the USB direct interface.
Unplug the device from the USB
direct interface, then press to
turn the machine off and then on
again.
Unusable Device
Please disconnect
USB device.
A USB device or USB Flash drive that
is not supported has been connected
to the USB direct interface.
For more information, visit us at
http://solutions.brother.com/
.
Unplug the device from the USB
direct interface. Turn the machine off
and then on again.
Wrong Ink Color An ink cartridge has been installed in
the wrong position.
Check which ink cartridges are not
matched by color to their ink cartridge
positions and move them to their
correct positions.
Error Message Cause Action
Troubleshooting
101
B
Wrong Paper The Paper Size setting does not
match the size of paper in the tray. Or,
you did not set the paper guides in the
tray to the indicators for the paper
size you are using.
1 Check that the paper size you
choose matches the size of paper
in the tray.
(See Paper Size on page 25.)
2 Make sure you loaded the paper
in a Portrait position, by setting
the paper guides at the indicators
for your paper size. (See Loading
paper and other print media
on page 17.)
3 After you have checked the paper
size and the paper position, press
OK on the Touchscreen.
If you are printing from your
computer, make sure the paper size
you choose in the printer driver
matches the size of paper in the tray.
For more information, see Software
and Network User’s Guide: Change
the Paper Size (Windows
®
) or
Change the Paper Size (Macintosh).
Error Message Cause Action
102
Error animation B
Error animations display step-by-step
instructions when paper gets jammed. You
can read the steps at your own pace by
pressing c to see the next step and d to go
back a step.
Transferring your faxes or Fax
Journal report B
If the Touchscreen shows:
Unable to Clean XX
Unable to Initialize XX
Unable to Print XX
Unable to Scan XX
We recommend transferring your faxes to
another fax machine or to your PC. (See
Transferring faxes to another fax machine
on page 102 or Transferring faxes to your PC
on page 102.)
You can also transfer the Fax Journal report
to see if there are any faxes you need to
transfer. (See Transferring the Fax Journal
report to another fax machine on page 103.)
Transferring faxes to another fax
machine
B
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Quick
Setup Guide: Set your Station ID.)
a Press to temporarily interrupt the
error.
b Press (Settings).
c Press All Settings.
d Press a or b to display Service.
e Press Service.
f Press Data Transfer.
g Press Fax Transfer.
h Do one of the following:
If the Touchscreen shows No Data,
there are no faxes left in the
machine's memory.
Press Close, and then press .
Enter the fax number to which faxes
will be forwarded.
i Press Fax Start.
Transferring faxes to your PC B
You can transfer the faxes from your
machine's memory to your PC.
a Press to temporarily interrupt the
error.
b Make sure you have installed
MFL-Pro Suite on your PC, and then
turn on PC-FAX Receiving on the PC.
Do one of the following:
(Windows
®
XP, Windows Vista
®
and
Windows
®
7)
From (Start), select All Programs,
Brother, MFC-XXXX,
PC-FAX Receiving, and select
Receive. (XXXX is your model name.)
(Windows
®
8)
Click (Brother Utilities), and then
click the drop-down list and select your
model name (if not already selected).
Click PC-FAX Receive in the left
navigation bar, and then click Receive.
Troubleshooting
103
B
c Make sure you have set PC-Fax
Receive on the machine.
(See Advanced User’s Guide: PC-Fax
Receive (Windows
®
).)
If faxes are in the machine’s memory
when you set up PC-Fax Receive, the
Touchscreen will ask if you want to
transfer the faxes to your PC.
d Do one of the following:
To transfer all faxes to your PC,
press Yes. If Fax Preview
1
is set to
Off, you will be asked if you want to
also turn on the backup print option.
1
MFC-J870DW and MFC-J875DW only
To exit and leave the faxes in the
memory, press No.
e Press .
Transferring the Fax Journal report to
another fax machine
B
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Quick
Setup Guide: Set your Station ID.)
a Press to temporarily interrupt the
error.
b Press (Settings).
c Press All Settings.
d Press a or b to display Service.
e Press Service.
f Press Data Transfer.
g Press Report Transfer.
h Enter the fax number to which the Fax
Journal report will be forwarded.
i Press Fax Start.
Document jam B
Documents can jam in the ADF unit if they are
not inserted or fed correctly, or if they are too
long. Follow the steps to clear a document
jam.
Document is jammed in the top of the
ADF unit
B
a Take out any paper from the ADF that is
not jammed.
b Open the ADF cover.
c Remove the jammed document by
pulling it upward.
1 ADF cover
d Close the ADF cover.
e Press .
IMPORTANT
To avoid future document jams, close the
ADF cover correctly by pressing it down in
the center.
1
104
Document is jammed inside the ADF
unit
B
a Take any paper that is not jammed out
of the ADF.
b Lift the document cover.
c Pull the jammed document out to the
left.
1 document cover
d Close the document cover.
e Press .
Removing small documents jammed
in the ADF
B
a Lift the document cover.
b Insert a piece of stiff paper, such as
cardstock, into the ADF to push any
small paper scraps through.
1 document cover
c Close the document cover.
d Press .
1
1
Troubleshooting
105
B
Printer jam or paper jam
(MFC-J650DW) B
Locate and remove the jammed paper by
following these steps.
a Unplug the machine from the AC power
outlet.
IMPORTANT
After 24 hours of the power failure, the
faxes stored in the memory will be lost.
Before you unplug the machine from the
power source, you can transfer your faxes
that are stored in the memory to your PC
or another fax machine so you will not lose
any important messages. (See
Transferring your faxes or Fax Journal
report on page 102.)
b Pull the paper tray (1) completely out of
the machine.
c Pull the two green levers inside the
machine to remove the jammed paper.
If the Touchscreen shows
Paper Jam [Rear], go to step g.
d Pull out the jammed paper (1).
1
1
106
e Lift the Jam Clear Flap, and remove the
jammed paper.
f Make sure you look carefully inside the
machine above and below the Jam
Clear Flap for any pieces of paper.
With the tray removed, do one of the
following:
If the Touchscreen shows
Paper Jam [Front], go to
step j.
If the Touchscreen shows
Paper Jam [Front,Rear], go to
step g.
g Open the Jam Clear Cover (1) at the
back of the machine.
h Pull the jammed paper out of the
machine.
i Close the Jam Clear Cover.
Make sure the cover is closed correctly.
1
Troubleshooting
107
B
j Place both hands under the plastic tabs
on both sides of the machine to lift the
scanner cover (1) into the open position.
Move the print head (if necessary) to
take out any paper remaining in this
area. Make sure that jammed paper is
not left in the corners of the machine (2)
and (3).
IMPORTANT
• DO NOT touch the encoder strip (1).
Doing this may cause damage to the
machine.
• If the paper is jammed under the print
head, unplug the machine from the power
source, and then move the print head to
take out the paper.
• If the print head is in the right corner as
shown in the illustration, you cannot move
the print head. Re-connect the power
cord. Hold down until the print head
moves to the center. Then unplug the
machine from the power source and take
out the paper.
• If ink gets on your skin or clothing,
immediately wash it off with soap or
detergent.
1
2
3
1
108
k Make sure you look carefully inside (1)
for any pieces of paper.
l Put the paper tray firmly back in the
machine.
m Lift the scanner cover (1) to release the
lock. Gently push the scanner cover
support down (2) and close the scanner
cover (3) using both hands.
CAUTION
Be careful not to pinch your fingers when
the scanner cover closes.
n While holding the paper tray in place,
pull out the paper support until it locks in
the open position, and then unfold the
paper support flap. Make sure you pull
out the paper support until it locks into
place.
IMPORTANT
DO NOT use the paper support flap for
Legal size paper.
o Re-connect the power cord.
NOTE
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. (See Additional paper jam clear
operations on page 109.)
1
3
3
1
2
Troubleshooting
109
B
Additional paper jam clear operationsB
a Unplug the machine from the AC power
outlet.
b Pull the paper tray (1) completely out of
the machine.
c Pull the two green levers inside the
machine to remove the jammed paper.
d Place both hands under the plastic tabs
on both sides of the machine to lift the
scanner cover into the open position.
e Prepare one sheet of thick Letter or A4
sized paper, such as glossy paper, and
insert it deep into the machine as shown
in the illustration.
1
110
f If the thick paper is pushing any jammed
paper out, remove the jammed paper.
IMPORTANT
DO NOT touch the encoder strip (1).
Doing this may cause damage to the
machine.
g Pull the thick paper out of the machine.
h Lift the scanner cover (1) to release the
lock. Gently push the scanner cover
support down (2) and close the scanner
cover (3) using both hands.
CAUTION
Be careful not to pinch your fingers when
the scanner cover closes.
i Put the paper tray firmly back in the
machine.
j Re-connect the power cord.
1
2
3
1
Troubleshooting
111
B
Printer jam or paper jam
(MFC-J870DW and
MFC-J875DW) B
Locate and remove the jammed paper by
following these steps.
a Unplug the machine from the AC power
outlet.
b Pull the paper tray (1) completely out of
the machine.
c Open the Disc Guide.
If the Touchscreen shows
Paper Jam [Rear], go to step g.
d Pull out the jammed paper (1).
e Lift the Jam Clear Flap, and remove the
jammed paper.
1
2
1
1
112
f Make sure you look carefully inside the
machine above and below the Jam
Clear Flap for any pieces of paper.
With the tray removed, do one of the
following:
If the Touchscreen shows
Paper Jam [Front], go to
step j.
If the Touchscreen shows
Paper Jam [Front,Rear], go to
step g.
g Open the Jam Clear Cover (1) at the
back of the machine.
h Pull the jammed paper out of the
machine.
i Close the Jam Clear Cover.
Make sure the cover is closed
completely.
1
Troubleshooting
113
B
j Place both hands under the plastic tabs
on both sides of the machine to lift the
scanner cover (1) into the open position.
Move the print head (if necessary) to
take out any paper remaining in this
area. Make sure that jammed paper is
not left in the corners of the machine (2)
and (3).
IMPORTANT
• DO NOT touch the encoder strip (1).
Doing this may cause damage to the
machine.
• If the paper is jammed under the print
head, unplug the machine from the power
source, and then move the print head to
take out the paper.
• If the print head is in the right corner as
shown in the illustration, you cannot move
the print head. Re-connect the power
cord. Hold down until the print head
moves to the center. Then unplug the
machine from the power source and take
out the paper.
• If ink gets on your skin or clothing,
immediately wash it off with soap or
detergent.
1
2
3
1
114
k Make sure you look carefully inside the
Disc Guide for any pieces of paper.
l Close the Disc Guide.
m Put the paper tray firmly back in the
machine.
n Lift the scanner cover (1) to release the
lock. Gently push the scanner cover
support down (2) and close the scanner
cover (3) using both hands.
CAUTION
Be careful not to pinch your fingers when
the scanner cover closes.
3
3
1
2
Troubleshooting
115
B
o While holding the paper tray in place,
pull out the paper support until it locks in
the open position, and then unfold the
paper support flap. Make sure you pull
out the paper support until it locks into
place.
IMPORTANT
DO NOT use the paper support flap for
Legal size paper.
p Re-connect the power cord.
NOTE
If there is a repeat paper jam, a small
piece of paper may be stuck in the
machine. (See Additional paper jam clear
operations on page 115.)
Additional paper jam clear operationsB
a Unplug the machine from the AC power
outlet.
b Open the document cover and remove
the Disc Tray.
c Close the document cover.
d Pull the paper tray (1) completely out of
the machine.
e Open the Disc Guide.
f Place both hands under the plastic tabs
on both sides of the machine to lift the
scanner cover into the open position.
1
2
1
116
g Insert the Disc Tray into the Disc Guide
past the triangular mark as shown in the
illustration.
h If the Disc Tray is pushing any jammed
paper out, remove the paper.
IMPORTANT
DO NOT touch the encoder strip (1).
Doing this may cause damage to the
machine.
i Push the Disc Tray forward from the
inside of the machine as shown in the
illustration, and remove the Disc Tray.
1
Troubleshooting
117
B
j Lift the scanner cover (1) to release the
lock. Gently push the scanner cover
support down (2) and close the scanner
cover (3) using both hands.
CAUTION
Be careful not to pinch your fingers when
the scanner cover closes.
k Close the Disc Guide.
l Put the paper tray firmly back in the
machine.
m Open the document cover and store the
Disc tray in it.
n Close the document cover.
o Re-connect the power cord.
33
1
2
118
Disc Jam (MFC-J870DW and
MFC-J875DW) B
Take out the Disc Tray depending on where
the disc is jammed in the machine.
Disc Tray is jammed at the front of the
machine
B
If the Touchscreen shows
Disc Jam [Front], follow these steps:
a Unplug the machine from the AC power
outlet.
b Remove the Disc Tray from the Disc
Guide.
c Close the Disc Guide.
d Re-connect the power cord.
Disc Tray is jammed at the back of the
machine
B
If the Touchscreen shows
Disc Jam [Rear], follow these steps:
a Unplug the machine from the AC power
outlet.
b Make sure there is enough space
behind the machine for removing the
Disc Tray.
c Place both hands under the plastic tabs
on both sides of the machine and lift the
scanner cover to the open position.
Troubleshooting
119
B
d Gently push the Disc Tray toward the
back of the machine.
e Remove the Disc Tray from the back of
the machine.
f Lift the scanner cover (1) to release the
lock. Gently push the scanner cover
support down (2) and close the scanner
cover (3) using both hands.
CAUTION
Be careful not to pinch your fingers when
the scanner cover closes.
g Close the Disc Guide.
h Re-connect the power cord.
3
3
1
2
120
If you are having difficulty with your machine B
NOTE
• For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
• If you think there is a problem with your machine, check the following chart and follow the
troubleshooting tips. You can correct most problems by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com/
.
Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
Printing Difficulties
Difficulty Suggestions
No printout. Check that the correct printer driver has been installed and chosen.
Check to see if the Touchscreen is showing an error message.
(See Error and maintenance messages on page 89.)
Make sure that the machine is online.
(Windows
®
XP and Windows Server
®
2003)
Click Start/Printers and Faxes. Right-click Brother MFC-XXXX Printer (where
XXXX is your model name). If the printer is offline, it will show Use Printer Online.
Select this option to enable the printer.
(Windows Vista
®
and Windows Server
®
2008)
Click /Control Panel/Hardware and Sound/Printers. Right-click
Brother MFC-XXXX Printer (where XXXX is your model name). If the printer is
offline, it will show Use Printer Online. Select this option to enable the printer.
(Windows
®
7 and Windows Server
®
2008 R2)
Click /Devices and Printers. Right-click Brother MFC-XXXX Printer (where
XXXX is your model name) and choose Seewhat’sprinting. Click Printer and
make sure that Use Printer Offline is unchecked.
(Windows
®
8 and Windows Server
®
2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings, and then click Control Panel. In the
Hardware and Sound (Hardware) group, click View devices and printers.
Right-click Brother MFC-XXXX Printer (where XXXX is your model name) and
select Seewhat’sprinting. If printer driver options appear, select your printer
driver. Click Printer in the menu bar and make sure that Use Printer Offline is not
selected.
One or more ink cartridges have reached the end of their life.
(See Replacing the ink cartridges on page 80.)
Troubleshooting
121
B
No printout.
(continued)
If old, unprinted data remains in the printer driver spooler, it will prevent new print
jobs from printing. Open the printer icon and delete all data as follows:
(Windows
®
XP and Windows Server
®
2003)
Click Start/Printers and Faxes.
(Windows Vista
®
and Windows Server
®
2008)
Click /Control Panel/Hardware and Sound/Printers.
(Windows
®
7 and Windows Server
®
2008 R2)
Click /Devices and Printers/Printers and Faxes.
(Windows
®
8 and Windows Server
®
2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings/Control Panel/Hardware and Sound (Hardware)
group/View devices and printers/Printers.
(Mac OS X v10.6.8)
Click System Preferences/Print & Fax.
(OS X v10.7.x, 10.8.x)
Click System Preferences/Print & Scan.
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this.
(See Unprintable area on page 24.)
Cannot perform “Page Layout”
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver as follows:
(Windows
®
)
Click Color Settings on the Advanced tab, and make sure you uncheck
Color Enhancement (True2Life).
(Macintosh)
Choose Color Settings, click Advanced Color Settings, and make sure you
uncheck Color Enhancement.
Turn the Borderless feature off. Borderless printing is slower than normal printing.
For more information, see Software and Network User’s Guide: Print without a
Border (Windows
®
) or Print without a Border (Macintosh).
True2Life™ is not working
correctly.
If the image data is not full color in your application (such as 256 color),
True2Life™ will not work. Use at least 24 bit color data with the True2Life™
feature.
Machine does not print from
Adobe
®
Illustrator
®
.
Try to reduce the print resolution.
For more information, see Software and Network User’s Guide: Change the Print
Quality (Windows
®
) or Change the Print Quality (Macintosh).
Printing Difficulties (continued)
Difficulty Suggestions
122
Print Quality Difficulties
Difficulty Suggestions
Poor print quality. Check the print quality. (See Checking the print quality on page 84.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using.
(See Paper Type on page 25.)
For more information, see Software and Network User’s Guide: Change the Media
Type (Windows
®
) or Change the Media Type (Macintosh).
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Genuine
Brother Innobella™ ink cartridges stay usable for up to two years if kept in their
original packaging.)
The ink cartridge has been in your machine for over six months.
The ink cartridge may not have been stored correctly before use.
Make sure you are using Genuine Brother Innobella™ Ink. Using non-Brother
supplies may affect the print quality, hardware performance, and machine
reliability.
Make sure you are using one of the recommended types of paper.
(See Acceptable paper and other print media on page 26.)
The recommended environment for your machine is between 68 F to 91 F
(20 C to 33 C).
White horizontal lines appear in text
or graphics.
Clean the print head. (See Cleaning the print head on page 83.)
Make sure you are using Genuine Brother Innobella™ Ink.
Try using the recommended types of paper.
(See Acceptable paper and other print media on page 26.)
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using to power down the machine. Using allows minimal power to the
machine ensuring periodic cleanings of the print head occur.
The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 83.)
Make sure you are using Genuine Brother Innobella™ Ink.
To prolong print head life, provide the best ink cartridge economy and maintain
print quality, we do not recommend frequently unplugging the machine and/or
leaving the machine unplugged for extended periods of time. We recommend
using to power down the machine. Using allows minimal power to the
machine ensuring periodic cleanings of the print head occur.
Characters and lines are blurred. Check the printing alignment. (See Checking the print alignment on page 85.)
Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper guides are
adjusted correctly. (See Loading paper and other print media on page 17.)
Make sure the Jam Clear Cover is closed correctly.
Smudge or stain at the top center of
the printed page.
Make sure the paper is not too thick or curled.
(See Acceptable paper and other print media on page 26.)
Troubleshooting
123
B
Printing appears dirty or ink seems
to run.
Make sure you are using the recommended types of paper. (See Acceptable
paper and other print media on page 26.) Don't handle the paper until the ink is
dry.
Make sure the print side is face down in the paper tray.
Make sure you are using Genuine Brother Innobella™ Ink.
If you are using photo paper, make sure that you have set the correct paper type.
If you are printing a photo from your PC, set the Media Type in the printer driver.
Ink is smudged or wet when using
glossy photo paper.
Be sure to check the front and back of the paper. Place the glossy surface (printing
surface) face down. (See Paper Type on page 25.)
If you use glossy photo paper, make sure that the paper type setting is correct.
Stains appear on the reverse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink. (See Advanced User’s Guide:
Cleaning the machine’s printer platen.)
Make sure you are using Genuine Brother Innobella™ Ink.
Make sure you are using the paper support flap.
(See Loading paper and other print media on page 17.)
Make sure the paper feed rollers are not dirty with ink.
(See Advanced User’s Guide: Cleaning the paper feed rollers.)
The machine prints dense lines on
the page.
(Windows
®
)
Check Reverse Order in the Basic tab of the printer driver.
The printouts are wrinkled.
(Windows
®
)
In the printer driver Advanced tab, click Color Settings, and uncheck
Bi-Directional Printing.
(Macintosh)
In the printer driver, choose Print Settings, click Advanced, choose
Other Print Options, and uncheck Bi-Directional Printing.
Make sure you are using Genuine Brother Innobella™ Ink.
Paper Handling Difficulties
Difficulties Suggestions
The machine does not feed paper. Make sure the paper tray is pushed in all the way until it clicks into place.
Make sure the Jam Clear Cover at the back of the machine is closed.
If the Touchscreen shows the Paper Jam message and you still have a problem,
see Error and maintenance messages on page 89.
If there is no paper, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
put it back into the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Clean the paper pick-up rollers.
(See Advanced User’s Guide: Cleaning the paper pick-up rollers.)
Photo paper does not feed
correctly.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
Print Quality Difficulties (continued)
Difficulty Suggestions
124
Machine feeds multiple pages. Do the following:
(See Loading paper and other print media on page 17.)
Make sure the paper is loaded correctly in the paper tray.
Remove all the paper from the tray and fan the stack of paper well, then put it
back in the tray.
Make sure you do not push the paper in too far.
Make sure the Jam Clear Cover is closed correctly.
(MFC-J650DW)
Printer jam or paper jam (MFC-J650DW) on page 105
(MFC-J870DW and MFC-J875DW)
Printer jam or paper jam (MFC-J870DW and MFC-J875DW) on page 111
Make sure the Base Pad in the paper tray is not dirty. (See Advanced User’s
Guide: Cleaning the paper pick-up rollers.)
There is a paper jam. See Printer jam or paper jam (MFC-J650DW) on page 105 or Printer jam or paper
jam (MFC-J870DW and MFC-J875DW) on page 111. Make sure the paper guides
are set to the correct paper size. Do not extend the paper tray when you load A5
or smaller size paper.
Paper jam reoccurs. If there is a repeat paper jam, a small piece of paper may be stuck in the machine.
Make sure paper is not still jammed in the machine by following the steps in each
section below:
(MFC-J650DW)
Additional paper jam clear operations on page 109
(MFC-J870DW and MFC-J875DW)
Additional paper jam clear operations on page 115
The paper jams when you use
2-sided copy or 2-sided print.
Use one of the jam prevention settings, 2-sided 1 or 2-sided 2.
For copying
(See Advanced User’s Guide: 2-sided copying.)
For printing
For more information, see Software and Network User’s Guide: Prevent Smudged
Printouts and Paper Jams When Printing on Both Sides of the Paper (Windows
®
)
or Prevent Smudged Printouts and Paper Jams When Printing on Both Sides of
the Paper (Macintosh).
If paper jams occur often during 2-sided copying or 2-sided printing, the paper
feed rollers may be stained with ink. Clean the paper feed rollers. (See Advanced
User’s Guide: Cleaning the paper feed rollers.)
Paper Handling Difficulties (continued)
Difficulties Suggestions
Troubleshooting
125
B
Printing Received Faxes
Difficulty Suggestions
Condensed print
Horizontal streaks
Top and bottom sentences are
cut off
Missing lines
Usually this is caused by a poor telephone connection. Make a copy; if your copy
looks good, you probably had a bad connection, with static or interference on the
telephone line. Ask the other party to send the fax again.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Left and right margins are cut off or
a single page is printed on two
pages.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are using.
(See Paper Size on page 25.)
Turn on Auto Reduction. (See Advanced User’s Guide: Printing a reduced
incoming fax.)
Received color fax prints only in
black & white.
Replace the color ink cartridges that have reached the end of their life, and then
ask the other person to send the color fax again.
(See Replacing the ink cartridges on page 80.)
Telephone Line or Connections
Difficulty Suggestions
Dialing does not work.
(No dial tone)
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack inside the machine.
(Canada only) Change the Tone/Pulse setting. (See Quick Setup Guide.)
Send a manual fax by pressing Hook and dialing the number. Wait to hear fax
receiving tones before pressing Fax Start.
If there is no dial tone, connect a known-working telephone and telephone line
cord to the jack. Then lift the external telephone's handset and listen for a dial tone.
If there is still no dial tone, ask your telephone company to check the line and/or
wall jack.
The machine does not answer
when called.
Make sure the machine is in the correct Receive Mode for your setup.
(See Choose the correct Receive Mode on page 38.) Check for a dial tone. If
possible, call your machine to hear it answer. If there is still no answer, check that
the telephone line cord is plugged into the telephone wall jack and the LINE jack
inside the machine. If there is no ringing when you call your machine, ask your
telephone company to check the line.
126
Receiving Faxes
Difficulty Suggestions
Cannot receive a fax. Make sure your machine has a dial tone by pressing Hook in Fax mode. If you
hear static or interference on your fax line, call your local telephone provider.
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack inside the machine. If you subscribe to
DSL, VoIP or MagicJack services, call your service provider for connection
instructions. To lower the modem speed and turn off ECM (error correction mode),
see Telephone line interference / VoIP on page 132.
Make sure the machine is in the correct Receive Mode. This is determined by the
external devices and telephone subscriber services you have on the same line as
the Brother machine. (See Choose the correct Receive Mode on page 38.)
If you have a dedicated fax line and want your Brother machine to automatically
answer all incoming faxes, select Fax Only mode.
If your Brother machine shares a line with an external answering machine, select
External TAD mode. In External TAD mode, your Brother machine will
automatically receive incoming faxes and voice callers will be able to leave a
message on your answering machine.
If your Brother machine shares the line with a Voice Mail subscriber service, see
Voice Mail on page 46.
If your Brother machine is on a line with the Distinctive Ring subscriber service,
see Distinctive Ring on page 47.
If your Brother machine shares a line with other telephones and you want it to
automatically answer all incoming faxes, select Fax/Tel mode. In Fax/Tel
mode, your Brother machine will automatically receive faxes and produce a
pseudo/double-ring to alert you to answer voice calls.
If you do not want your Brother machine to automatically answer incoming faxes,
select Manual mode. In Manual mode, you must answer every incoming call and
activate the machine to receive faxes.
Another device or service at your location may be answering the call before your
Brother machine answers. To test this, lower the Ring Delay setting:
If the Receive Mode is set to Fax Only or Fax/Tel, reduce the Ring Delay
to 1 ring. (See Ring Delay on page 41.)
If the Receive Mode is set to External TAD, reduce the number of rings
programmed on your answering machine to 2.
If the Receive Mode is set to Manual, DO NOT adjust the Ring Delay setting.
Have someone send you a test fax:
If you received the test fax successfully, your machine is operating correctly.
Remember to reset your Ring Delay or answering machine setting back to
your original setting. If receiving problems recur after resetting the Ring Delay,
then a person, device, or subscriber service is answering the fax call before
the machine has a chance to answer.
If you were not able to receive the fax, then another device or subscriber
service may be interfering with your fax reception or there may be a problem
with your fax line.
Troubleshooting
127
B
Cannot receive a fax.
(continued)
If you are using a telephone answering machine (External TAD mode) on the
same line as the Brother machine, make sure your answering machine is set up
correctly. (See Connecting an external TAD (telephone answering device)
on page 50.)
1 Plug the telephone line cord directly from the wall telephone jack to your
Brother machine’s LINE jack.
2 Remove the protective cap from your Brother machine’s EXT. jack, and then
plug the telephone line cord from your answering machine into the EXT. jack.
3 Set your answering machine to answer within 4 rings.
If you are having problems receiving faxes or voice messages, set your
answering machine to answer within 2 or 3 rings.
4 Record the outgoing message on your answering machine.
Record five seconds of silence at the beginning of your outgoing
message.
Limit your speaking to 20 seconds.
End your outgoing message with your Fax Receive Code for people
sending manual faxes. For example: “After the beep, leave a message or
press l 51 and Start to send a fax.”
5 Set your answering machine to answer calls.
6 Set your Brother machine’s Receive Mode to External TAD. (See Choose
the correct Receive Mode on page 38.)
Make sure your Brother machine’s Easy Receive feature is turned On. Easy
Receive is a feature that allows you to receive a fax even if you have answered
the call on an external or extension telephone. (See Easy Receive on page 42.)
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP). (See
Telephone line interference / VoIP on page 132.)
Sending Faxes
Difficulty Suggestions
Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack inside the machine.
Print the Transmission Verification Report and check for an error. (See Advanced
User’s Guide: Reports.)
Ask the other party to check that the receiving machine has paper.
Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner on page 83.)
Receiving Faxes (continued)
Difficulty Suggestions
128
Transmission Verification Report
says “RESULT:NG.”
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get “RESULT:NG” on the Transmission
Verification Report, your machine may be out of memory. To gain extra memory,
you can turn off Memory Receive (See Advanced User’s Guide: Turning off
Memory Receive operations.), print fax messages from the machine’s memory
(See Advanced User’s Guide: Printing a fax from the memory.), or cancel a
Delayed Fax or Polling Job. (See Canceling a fax in progress on page 36.)
(See Advanced User’s Guide: Checking and canceling waiting jobs.) If the
problem continues, ask the telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the machine's Compatibility setting to Basic(for VoIP).
(See Telephone line interference / VoIP on page 132.)
Sent faxes are blank. Make sure you are loading the document correctly. (See Loading documents
on page 30.)
Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid
on the glass strip. Clean the glass strip. (See Cleaning the scanner on page 83.)
Handling Incoming Calls
Difficulty Suggestions
The machine “hears” a voice as a
CNG Tone.
If Easy Receive is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing .
Try avoiding this problem by turning Easy Receive to Off.
(See Easy Receive on page 42.)
Sending a fax call to the machine. If you answered on an extension telephone, press your Fax Receive Code (the
factory setting is l 51). If you answered on the external telephone (connected to
the EXT. jack), press Fax Start, and then press Receive to receive the fax.
When your machine answers, hang up.
Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail,
an answering machine, an alarm system or other custom feature on a single
telephone line with your machine, it may create a problem sending or receiving
faxes.
For example: If you subscribe to Call Waiting or another custom service and its
signal comes through the line while your machine is sending or receiving a fax, the
signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error
Correction Mode) feature should help overcome this problem. This condition is
related to the telephone system industry and is common to all devices that send
and receive information on a single, shared line with custom features. If avoiding
a slight interruption is crucial to your business, we recommend using a separate
telephone line with no custom features.
Sending Faxes (continued)
Difficulty Suggestions
Troubleshooting
129
B
Copying Difficulties
Difficulty Suggestions
Vertical black lines or streaks
appear in copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip. Clean the glass strip, scanner glass, white bar and white plastic above
them. (See Cleaning the scanner on page 83.)
Copies are blank. Make sure you are loading the document correctly. (See Loading documents
on page 30.)
Poor copy results when using the
ADF.
Try using the scanner glass. (See Using the scanner glass on page 31.)
Fit to Page does not work correctly. Make sure the document is not skewed on the scanner glass.
Reposition the document and try again.
Scanning Difficulties
Difficulty Suggestions
TWAIN or WIA errors appear when
starting to scan. (Windows
®
)
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
Scan Settings, Select to choose the Brother TWAIN/WIA driver.
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Make sure the Brother TWAIN driver is chosen as the primary source.
In PageManager, click File, Select Source and choose the Brother TWAIN driver.
You can also scan documents using the ICA Scanner Driver. For more
information, see Software and Network User’s Guide: Scan Using Apple Image
Capture (ICA Driver).
OCR does not work. Try increasing the scanner resolution.
(Macintosh)
Make sure you have finished downloading and installing Presto! PageManager
from:
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang2.dmg
Poor scanning results when using
the ADF.
Vertical black lines appear in
the scanned data.
Clean the white bar in the ADF and the glass strip underneath it.
(See Cleaning the scanner on page 83.)
Try using the scanner glass. (See Using the scanner glass on page 31.)
130
PhotoCapture Center™ Difficulties
Difficulty Suggestions
Removable Disk does not work
correctly.
1 Take out the memory card or USB Flash drive and put it back in again.
2 If you have tried “Eject” from within Windows
®
, take out the memory card or
USB Flash drive before you continue.
3 If an error message appears when you try to eject the memory card or USB
Flash drive, it means the card is being accessed. Wait a while, and then try
again.
4 If all of the above do not work, turn off your PC and machine, and then turn
them on again.
Cannot access Removable Disk
from the computer.
Make sure that you have correctly inserted the memory card or USB Flash drive.
Part of my photo is missing when
printed.
Make sure that Borderless printing and Cropping are turned off. (See Advanced
User’s Guide: Borderless printing and Cropping.)
Software Difficulties
Difficulty Suggestions
Cannot install software or print.
(Windows
®
)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
“Device Busy” Make sure the machine is not showing an error message on the Touchscreen.
Network Difficulties
Difficulty Suggestions
Cannot print over the network. Make sure that your machine is powered on and is online and in Ready mode.
Print a Network Configuration list (See Advanced User’s Guide: Reports.) and
check the current Network settings printed in this list.
(MFC-J870DW and MFC-J875DW) Reconnect the LAN cable to the hub to verify
that the cabling and network connections are good. If possible, try connecting the
machine to a different port on your hub using a different cable. If the connections
are good, the machine shows LAN Active for 2 seconds.
If you are using a wireless connection or are having Network problems,
see Software and Network User’s Guide: Troubleshooting.
The network scanning feature does
not work.
It is necessary to configure the third-party Security/Firewall Software to allow
Network scanning. To add port 54925 for Network scanning, enter the information
below:
In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or call the software manufacturer.
(Macintosh)
Select Other from the Model drop-down list in the main screen of ControlCenter2.
In the Device Selector window, make sure Network is selected in the
Connection Type, and then click Browse. Reselect your network machine, and
press OK.
Troubleshooting
131
B
The network PC-Fax Receive
feature does not work.
(Windows
®
)
It is necessary to set the third-party Security/Firewall Software to allow PC-FAX
Rx. To add port 54926 for Network PC-FAX Rx, enter the information below:
In Name: Enter any description, for example Brother PC-FAX Rx.
In Port number: Enter 54926.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or call the software manufacturer.
The Brother software cannot be
installed.
(Windows
®
)
If the Security Software warning appears on the PC screen during the installation,
change the Security Software settings to permit the Brother product setup
program or other program to run.
(Macintosh)
If you are using a firewall function of anti-spyware or antivirus security software,
temporarily disable it, and then install the Brother software.
Cannot connect to wireless
network.
Investigate the problem using the WLAN Report.
Press (Settings), All Settings, and then press a or b to display
Print Reports. Press Print Reports. Press a or b to display
WLAN Report, and then press WLAN Report.
For more information, see Software and Network User’s Guide: Print the WLAN
Report.
Data Entry Difficulties
Difficulty Suggestions
The dial pad does not work when
entering numbers or characters.
Use the keyboard on the Touchscreen to enter information.
Network Difficulties (continued)
Difficulty Suggestions
132
Dial Tone B
Setting the dial tone to Detection will shorten
the dial detect pause.
a Press (Settings).
b Press All Settings.
c Press a or b to display
Initial Setup.
d Press Initial Setup.
e Press a or b to display Dial Tone.
f Press Dial Tone.
g Press Detection or No Detection.
h Press .
Telephone line
interference / VoIP B
If you are having problems sending or
receiving a fax due to possible interference
on the telephone line, we recommend that
you change the modem speed to minimize
errors in fax operations.
a Press (Settings).
b Press All Settings.
c Press a or b to display
Initial Setup.
d Press Initial Setup.
e Press a or b to display
Compatibility.
f Press Compatibility.
g Press Normal or Basic(for VoIP).
Basic(for VoIP) reduces the
modem speed to 9,600 bps and
turns off color fax receiving and
ECM, except for color fax-sending.
Unless interference is a recurring
problem on your telephone line, you
may prefer to use it only when
needed.
To improve compatibility with most
VoIP services, Brother recommends
changing the compatibility setting to
Basic(for VoIP).
Normal sets the modem speed at
14,400 bps.
h Press .
NOTE
VoIP (Voice over IP) is a type of phone
system that uses an Internet connection,
rather than a traditional phone line.
Troubleshooting
133
B
Machine Information B
Checking the serial number B
You can see the machine’s serial number on
the Touchscreen.
a Press (Settings).
b Press All Settings.
c Press a or b to display Machine Info.
d Press Machine Info.
e Press Serial No.
Your machine’s serial number will
appear on the Touchscreen.
f Press .
Checking the firmware
version B
You can see the machine’s firmware version
on the Touchscreen.
a Press (Settings).
b Press All Settings.
c Press a or b to display Machine Info.
d Press Machine Info.
e Press Firmware Version.
f Press Main Version.
Your machine’s firmware version will
appear on the Touchscreen.
g Press .
Reset functions B
The following reset functions are available:
1 Machine Reset
You can reset all the machine’s settings
that you have changed, such as Date and
Time and Ring Delay.
The icon will be restored to the
Home screen.
2 Network
You can reset the print server back to its
default factory settings, such as the
password and IP address information.
3 Address Book & Fax
Address Book & Fax resets the following
settings:
Address Book
(Address Book and Setup Groups)
Programmed fax jobs in the memory
(Polled Transmit, Delayed Fax and
Delayed Batch Transmission)
Station ID
(Name and Number)
Remote Fax Options
(Fax Forwarding and Paging)
Report settings
(Transmission Verification Report,
Address Book and Fax Journal)
History
(Caller ID history and Outgoing Call)
Faxes in memory
4 All Settings
You can restore all settings to the factory
setting.
Brother strongly recommends performing
this procedure before handing over or
disposing of the machine.
134
NOTE
(MFC-J870DW and MFC-J875DW)
Unplug the interface cable before you
choose Network or All Settings.
How to reset the machine B
a Press (Settings).
b Press All Settings.
c Press a or b to display
Initial Setup.
d Press Initial Setup.
e Press a or b to display Reset.
f Press Reset.
g Press a or b to display the type of reset
you want, and then press it.
h Press Yes to confirm.
i Press Yes for 2 seconds to reboot the
machine.
135
C
C
Using the Settings
Tables
C
Your machine’s Touchscreen LCD is easy to
set up and operate. All you have to do is
press the settings and options you want to set
as they are displayed on the screen.
We have created step-by-step Settings
Tables so you can see at-a-glance all the
available choices for each setting and
feature. You can use these tables to quickly
set up your preferred settings in the machine.
Memory Storage C
Even if there is a power failure, you will not
lose your menu settings because they are
stored permanently. Temporary settings
(such as Overseas Mode) will be lost. You
may have to reset the time and date.
Settings and features tables C
136
Settings tables C
The Settings tables will help you understand the settings selections and options that are found in
the machine's programs. The factory settings are shown in Bold with an asterisk.
(Settings) C
Level1 Level2 Level3 Options Descriptions Page
Ink (See (Ink) on page 169.)
Wi-Fi TCP/IP — — Lets you set TCP/IP
protocol.
See .
WLAN Assistant
— — You can configure your
wireless network settings
without using a USB cable
(Windows
®
XP and Mac
OS X not supported).
Setup Wizard — — You can manually
configure your print server
for a wireless network.
See .
WPS/AOSS — — You can easily configure
your wireless network
settings using the
one-button push method.
WPS w/ PIN Code
— — You can easily configure
your wireless network
settings using WPS with a
PIN.
See .
WLAN Status — — You can see the current
wireless network status.
MAC Address — — You can see your
machine's MAC address.
Fax Preview
(MFC-J870DW
and
MFC-J875DW)
——On
Off*
You can view faxes you
receive on the
Touchscreen.
43
(Paper Type)
——Plain Paper*
Inkjet Paper
Brother BP71
Other Glossy
Transparency
Sets the type of paper in
the paper tray.
25
See Software and Network User’s Guide.
See Quick Setup Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
137
C
(Paper Size)
——Letter*
Legal
A4
A5
EXE
4"x6"
Sets the size of paper in
the paper tray.
25
All Settings — — For more
information, see
All Settings in the
following table.
Configures the detailed
settings.
—
Level1 Level2 Level3 Options Descriptions Page
See Software and Network User’s Guide.
See Quick Setup Guide.
The factory settings are shown in Bold with an asterisk.
138
All Settings C
Level1 Level2 Level3 Options Descriptions Page
General Setup Ink Test Print Print Quality
Alignment
Lets you check the print
quality or alignment.
84
85
Cleaning Black
Color
All
Lets you clean the print
head.
83
Ink Volume — Lets you check the
available ink volume.
See .
Paper Type — Plain Paper*
Inkjet Paper
Brother BP71
Other Glossy
Transparency
Sets the type of paper in
the paper tray.
25
Paper Size — Letter*
Legal
A4
A5
EXE
4"x6"
Sets the size of paper in
the paper tray.
25
Volume Ring Off
Low
Med*
High
Adjusts the ring volume.
See .
Beep Off
Low*
Med
High
Adjusts the volume of the
sounds when you press
the Touchscreen or
Touchpanel.
Speaker Off
Low
Med*
High
Adjusts the speaker
volume.
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
139
C
General Setup
(Continued)
LCD Settings Backlight Light*
Med
Dark
You can adjust the
brightness of the
Touchscreen backlight.
See .
Dim Timer Off
10Secs
20Secs
30Secs*
You can set how long the
Touchscreen backlight
stays on after the last
finger press.
Keyboard
Settings
— QWERTY*
ABC
You can choose the type
of keyboard for the
Touchscreen.
12
Sleep Mode — 1Min
2Mins
3Mins
5Mins*
10Mins
30Mins
60Mins
You can choose how long
the machine must be idle
before it goes into Sleep
mode.
See .
Shortcut
Settings
Shortcut Name
Edit Shortcut
Name
— You can change the
shortcut name.
16
Delete — Deletes the shortcut. 16
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
140
Fax Setup Receive Receive Mode Fax Only*
Fax/Tel
External TAD
Manual
Choose the Receive
Mode that best suits your
needs.
38
Ring Delay 0
1
2
3
4*
Sets the number of rings
before the machine
answers in Fax Only or
Fax/Tel mode.
41
F/T Ring Time 20Secs*
30Secs
40Secs
70Secs
Sets the length of the
pseudo/double-ring time
in Fax/Tel mode.
41
Fax Preview
(MFC-J870DW
and
MFC-J875DW)
On
Off*
You can view faxes you
receive on the
Touchscreen.
43
Easy Receive On*
Off
Receives fax messages
automatically when you
answer a call and hear fax
tones.
42
Remote Codes Remote Codes
(Options)
On*
Off
Fax Receive Code
(l51)
Tel Answer
(#51)
Allows you to answer all
calls at an extension
telephone and use codes
to turn the machine on or
off. You can personalize
these codes.
54
Auto Reduction
On*
Off
Reduces the size of
incoming faxes.
See .
Memory Receive
Off*
Fax Forward
Paging
Fax Storage
PC Fax Receive
You can set the machine
to either forward fax
messages, call your
pager, store incoming
faxes in the memory (so
you can retrieve them
while you are away from
your machine), or send
faxes to your PC.
If you choose Fax Forward
or PC-Fax Receive, you
can turn on the safety
feature Backup Print.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
141
C
Fax
(Continued)
Report Setting
Transmission On
On+Image
Off*
Off+Image
Choose the initial setup
for the Transmission
Verification Report.
37
Journal Period Journal Period
Sets the interval for the
automatic printing of the
Fax Journal.
If you have chosen other
than Off and
Every 50 Faxes, you
can set the time for the
chosen option.
If you have chosen
Every 7 Days, you can
set the day of the week.
See .
Time
Day
Print Fax — — Prints incoming faxes
stored in the memory.
Remote Access — --- Set your own code for
Remote Retrieval.
Remaining Jobs
— — Check which jobs are in
the memory and cancel
chosen jobs.
Miscellaneous
Memory Security
(MFC-J870DW
and
MFC-J875DW)
— Prohibits most functions
except receiving faxes
into memory.
TX Lock
(MFC-J650DW)
— Prohibits most functions
except receiving faxes.
Distinctive Distinctive
(Options)
On
Off*
Uses the telephone
company’s Distinctive
Ring subscriber service to
register the ring pattern
with the machine.
47
Ring Pattern
(Options)
1*/2/3/4
48
Area Code
(USA only)
000 Set up your 3-digit area
code only if you do not
dial it within your own
area code.
See .
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
142
Level1 Level2 Level3 Level4 Options Descriptions Page
Network Wired LAN
(MFC-J870DW
and
MFC-J875DW)
TCP/IP BOOT Method Auto*
Static
RARP
BOOTP
DHCP
Choose the
BOOT method
that best suits
your needs.
See .
IP Address [000-255].
[000-255].
[000-255].
[000-255]
Enter the IP
address.
Subnet Mask [000-255].
[000-255].
[000-255].
[000-255]
Enter the Subnet
mask.
Gateway [000-255].
[000-255].
[000-255].
[000-255]
Enter the
Gateway
address.
Node Name
BRNXXXXXXXXXXXX
Enter the Node
name.
WINS
Configuration
Auto*
Static
Chooses the
WINS
configuration
mode.
WINS Server (Primary)
000.000.000.000
(Secondary)
000.000.000.000
Specifies the IP
address of the
primary or
secondary WINS
server.
DNS Server (Primary)
000.000.000.000
(Secondary)
000.000.000.000
Specifies the IP
address of the
primary or
secondary DNS
server.
APIPA On*
Off
Automatically
allocates the IP
address from the
link-local
address range.
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/
.
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/
.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
143
C
Network
(Continued)
Wired LAN
(MFC-J870DW
and
MFC-J875DW)
(Continued)
Ethernet — Auto*
100B-FD
100B-HD
10B-FD
10B-HD
Chooses the
Ethernet link
mode.
See .
Wired Status
—
Active 100B-FD
Active 100B-HD
Active 10B-FD
Active 10B-HD
Inactive
Wired OFF
You can see the
current wired
network status.
MAC Address — — You can see
your machine’s
MAC address.
WLAN TCP/IP BOOT Method Auto*
Static
RARP
BOOTP
DHCP
Chooses the
BOOT method
that best suits
your needs.
IP Address [000-255].
[000-255].
[000-255].
[000-255]
Enter the IP
address.
Subnet Mask [000-255].
[000-255].
[000-255].
[000-255]
Enter the Subnet
mask.
Gateway [000-255].
[000-255].
[000-255].
[000-255]
Enter the
Gateway
address.
Node Name
BRWXXXXXXXXXXXX
Enter the Node
name.
WINS
Configuration
Auto*
Static
Chooses the
WINS
configuration
mode.
Level1 Level2 Level3 Level4 Options Descriptions Page
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/
.
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/
.
The factory settings are shown in Bold with an asterisk.
144
Network
(Continued)
WLAN
(Continued)
TCP/IP
(Continued)
WINS Server (Primary)
000.000.000.000
(Secondary)
000.000.000.000
Specifies the IP
address of the
primary or
secondary WINS
server.
See .
DNS Server (Primary)
000.000.000.000
(Secondary)
000.000.000.000
Specifies the IP
address of the
primary or
secondary DNS
server.
APIPA On*
Off
Automatically
allocates the IP
address from the
link-local
address range.
WLAN Assistant
— — You can
configure your
wireless network
settings without
using a USB
cable
(Windows
®
XP
and Mac OS X
not supported).
Setup Wizard
— — You can
manually
configure your
print server for a
wireless
network.
WPS/AOSS — — You can easily
configure your
wireless network
settings using
the one-button
push method.
WPS w/ PIN
Code
— — You can easily
configure your
wireless network
settings using
WPS with a PIN.
Level1 Level2 Level3 Level4 Options Descriptions Page
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/
.
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/
.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
145
C
Network
(Continued)
WLAN
(Continued)
WLAN Status Status — You can see the
current wireless
network status.
See .
Signal — You can see the
current wireless
network signal
strength.
SSID — You can see the
current SSID.
Comm. Mode — You can see the
current
Communication
Mode.
MAC Address — — You can see
your machine’s
MAC address.
Wi-Fi Direct
(MFC-J870DW
and
MFC-J875DW)
Push Button — — You can easily
configure your
Wi-Fi Direct™
network settings
using the
one-button push
method.
See .
PIN Code — — You can easily
configure your
Wi-Fi Direct™
network settings
using WPS with
a PIN.
Manual — — You can
manually
configure your
Wi-Fi Direct™
network settings.
Group Owner — On
Off*
Sets your
machine as the
Group Owner.
Level1 Level2 Level3 Level4 Options Descriptions Page
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/
.
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/
.
The factory settings are shown in Bold with an asterisk.
146
Network
(Continued)
Wi-Fi Direct
(MFC-J870DW
and
MFC-J875DW)
(Continued)
Device
Information
Device Name — You can see the
device name of
your machine.
See .
SSID — Shows SSID of
Group Owner.
When the
machine is not
connected,
Touchscreen
shows
Not Connected
.
IP Address — You can see the
current IP
address of your
machine.
Status
Information
Status G/O Active
(**)
Client Active
Not Connected
Off
** = the number
of devices
You can see the
current Wi-Fi
Direct™ network
status.
Signal Strong
Medium
Weak
None
You can see the
current Wi-Fi
Direct™ network
signal strength.
When your
machine acts as
Group Owner,
the Touchscreen
always shows
Strong.
I/F Enable — On
Off*
Enable or
Disable the Wi-Fi
Direct™
connection.
Level1 Level2 Level3 Level4 Options Descriptions Page
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/
.
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/
.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
147
C
Network
(Continued)
NFC
(MFC-J870DW
and
MFC-J875DW)
——On*
Off
Enable or
Disable the NFC
function.
For more
information
about the NFC
function, see
How to print and
scan with NFC
(Near Field
Communication)
(MFC-J870DW
and
MFC-J875DW)
on page 75.
—
Web Connect
Settings
Proxy
Settings
Proxy
Connection
On
Off*
You can change
the Web
connection
settings.
See .
Address —
Port —
User Name —
Password —
Network I/F
(MFC-J870DW
and
MFC-J875DW)
——Wired LAN*
WLAN
You can choose
the network
connection type.
See .
WLAN Enable
(MFC-J650DW)
——On
Off*
Lets you use the
wireless network
connection.
Network Reset
——Yes
No
Restore all
network settings
back to the
factory settings.
Level1 Level2 Level3 Level4 Options Descriptions Page
See Software and Network User’s Guide.
Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/
.
Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/
.
The factory settings are shown in Bold with an asterisk.
148
All Settings (continued) C
Level1 Level2 Level3 Options Descriptions Page
Print Reports Transmission — — Prints these lists and
reports.
See .
Address Book ——
Fax Journal ——
User Settings ——
Network
Configuration
——
WLAN Report ——
Caller ID
history
——
Machine Info. Serial No. — — Lets you check the serial
number of your machine.
133
Firmware Version
Main Version — Lets you check the
firmware version of your
machine.
133
Initial Setup Date & Time Date — Puts the date and time on
the screen and in the
headings of the faxes you
send.
86
Time —
Clock Type 12h Clock*
24h Clock
Auto Daylight On
Off*
Change this setting to On
if you want the machine to
change automatically for
Daylight Saving Time.
See .
Station ID Fax
Name
— Enter your name and fax
number to appear on
each page you fax.
See .
Tone/Pulse
(Canada only)
— Tone*
Pulse
Choose the dialing mode.
Dial Tone — Detection
No Detection*
You can shorten the dial
tone detect pause.
132
Compatibility — Normal*
Basic(for VoIP)
Adjusts the modem speed
to help resolve
transmission problems.
132
See Advanced User’s Guide.
See Quick Setup Guide.
See Software and Network User’s Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
149
C
Initial Setup
(Continued)
Reset Machine Reset Yes
No
You can reset all the
machine’s settings that
you have changed, such
as Date and Time and
Ring Delay. The
icon will be restored to the
Home screen.
133
Network Yes
No
Resets the print server
back to its factory default
settings, such as the
password and IP address
information.
Address Book &
Fax
Yes
No
Deletes all stored
Address Book numbers
and faxes, restores the
Station ID, Address Book
List, Transmission
Verification Report and
Fax Journal back to the
factory default settings.
All Settings Yes
No
Resets all the machine’s
settings back to the
factory settings.
Local Language
(USA only)
— English*
Spanish
Allows you to change the
Touchscreen language
for your country.
See .
Local Language
(Canada only)
— English*
French
Allows you to change the
Touchscreen language
for your country.
Disc Print
Alignment
(MFC-J870DW
and
MFC-J875DW)
— — You can align the print
position.
See .
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
See Quick Setup Guide.
See Software and Network User’s Guide.
The factory settings are shown in Bold with an asterisk.
150
Features tables C
Fax (When Fax Preview is Off.) C
NOTE
Fax Preview is not available for MFC-J650DW.
Level1 Level2 Level3 Options Descriptions Page
Redial (Pause) — — — Redials the last number
called. When you are
entering a fax or
telephone number on the
Touchpanel, Redial
changes to Pause on the
Touchscreen. Press
Pause when you need a
delay while dialing
numbers, such as access
codes and credit card
numbers. You can also
store a pause when you
set up addresses.
57
Hook — — — Press before dialing when
you want to listen to make
sure a fax machine has
answered, and then press
Fax Start.
See .
Address Book
(Search:)
— — The search will be within
the Address Book.
56
Edit —
Add New Address
You can store Address
Book numbers, so you
can dial by pressing
Address Book on the
Touchscreen (and
Apply, then
Fax Start).
57
Setup Groups You can set up Group
numbers for
Broadcasting.
See .
Change You can change Address
Book numbers.
58
Delete You can delete Address
Book numbers.
— Apply — You can send a fax using
the Address Book.
56
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
151
C
Call History Outgoing Call Apply — You can choose a number
from the Outgoing Call
history and then send a
fax to it, add it to the
Address Book, or delete
it.
See .
Edit
Add to Address
Book
Delete
Caller ID
history
Apply — You can choose a number
from the Caller ID history
and then send a fax to it,
add it to the Address
Book, or delete it.
Edit
Add to Address
Book
Delete
Options
Fax Resolution
— Standard*
Fine
S.Fine
Photo
Sets the resolution for
outgoing faxes.
Contrast — Auto*
Light
Dark
Changes the lightness or
darkness of faxes you
send.
Broadcasting Add Number Add Number You can send the same
fax message to more than
one fax number.
Add from
Address book
Search in
Address book
Preview
(MFC-J870DW
and
MFC-J875DW)
— On
Off*
You can preview a fax
message before you send
it.
36
Color Setting — Black*
Color
Sets whether faxes are
sent in black & white or
color.
35
Delayed Fax Delayed Fax On
Off*
Sets the time of day in
24-hour format that the
delayed faxes will be sent.
See .
Set Time —
Batch TX — On
Off*
Combines delayed faxes
to the same fax number at
the same time of day into
one transmission.
Real Time TX — On
Off*
You can send a fax
without using the
memory.
Polled TX — On
Off*
Sets up your machine
with a document to be
retrieved by another fax
machine.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
152
Options
(Continued)
Polling RX — On
Off*
Sets up your machine to
poll another fax machine.
See .
Overseas Mode — On
Off*
If you are having difficulty
sending faxes overseas,
set this to On.
Glass Scan Size
— Letter*
A4
Adjust the scan area of
the scanner glass to the
size of the document.
35
Call History Outgoing Call Apply You can choose a number
from the Outgoing Call
history and then send a
fax to it, add it to the
Address Book, or delete
it.
See .
Edit
(Options)
Add to Address
Book
Delete
Caller ID
history
Apply You can choose a number
from the Caller ID history
and then send a fax to it,
add it to the Address
Book, or delete it.
Edit
(Options)
Add to Address
Book
Delete
Address Book
(Search:)
— The search will be within
the Address Book.
56
Edit
Add New Address
You can store Address
Book numbers, so you
can dial by pressing
Address Book on the
Touchscreen (and
Apply, then
Fax Start).
57
Setup Groups You can set up Group
numbers for
Broadcasting.
See .
Change You can change Address
Book numbers.
58
Delete You can delete Address
Book numbers.
— Apply You can send a fax using
the Address Book.
56
Set New Default
— Yes
No
You can save your fax
settings.
See .
Factory Reset — Yes
No
You can restore all
settings back to the
factory settings.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
153
C
Fax (When Fax Preview is On.) (MFC-J870DW and MFC-J875DW) C
Save as Shortcut
— — — Saves the current settings
as a shortcut.
See .
Level1 Level2 Level3 Options Descriptions Page
Sending Faxes (See Fax (When Fax Preview is Off.) on page 150.)
Received Faxes
Print/Delete Print All
(New Faxes)
— Prints the new received
faxes.
45
Print All
(Old Faxes)
— Prints the old received
faxes.
Delete All
(New Faxes)
— Deletes the new received
faxes.
45
Delete All
(Old Faxes)
— Deletes the old received
faxes.
Address Book (See Address Book in Fax (When Fax Preview is Off.) on page 150.)
Call History (See Call History in Fax (When Fax Preview is Off.) on page 150.)
The factory settings are shown in Bold with an asterisk.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
154
Copy C
Level1 Level2 Level3 Options Descriptions Page
Options Quality — Fast
Normal*
Best
Choose the Copy
resolution for the next
copy.
See .
Paper Type — Plain Paper*
Inkjet Paper
Brother BP71
Other Glossy
Transparency
Choose the paper type
that matches the paper in
the tray.
60
Paper Size — Letter*
Legal
A4
A5
EXE
4"x6"
Choose the paper size
that matches the paper in
the tray.
60
Enlarge/Reduce
100%* ——
See .
Enlarge
198% 4"x6"
i
A4
186% 4"x6"
i
Letter
104% EXE
i
Letter
You can choose the
enlargement ratio for the
next copy.
Reduce
97% Letter
i
A4
93% A4
i
Letter
85% Letter
i
EXE
83% Legal
i
A4
78% Legal
i
Letter
46% Letter
i
4"x6"
You can choose the
reduction ratio for the next
copy.
Fit to Page — Your machine will adjust
the size of the next copy
to the paper size you set.
Custom(25-400%)
— You can enter an
enlargement or reduction
ratio.
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
155
C
Options
(Continued)
Density —
Adjusts the density of
copies.
See .
Stack/Sort — Stack*
Sort
You can choose to stack
or sort multiple copies.
Page Layout — Off(1in1)*
2in1(Portrait)
2in1(Landscape)
2in1(ID)
4in1(Portrait)
4in1(Landscape)
Poster(2x1)
Poster(2x2)
Poster(3x3)
You can make N in 1, 2 in
1 ID, or Poster copies.
2-sided Copy Off* — You can choose the
2-sided print settings.
Portrait Long
Edge Flip
—
Landscape Long
Edge Flip
—
Portrait Short
Edge Flip
—
Landscape Short
Edge Flip
—
Advanced Normal*
2-sided 1
2-sided 2
Advanced
Settings
(MFC-J870DW
and
MFC-J875DW)
— Off*
Ink Save Mode
Thin Paper Copy
Book Copy
Watermark Copy
Remove Background
Color
You can choose various
copy settings, such as
Watermark Copy or
Remove Background
Color.
Advanced
Settings
(MFC-J650DW)
— Off*
Remove Background
Color
You can choose
Remove Background
Color as the copy
settings.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
+2
+1
-1
-2
0
156
Scan C
Options
(Continued)
Set New Default
— Yes
No
You can save your copy
settings.
See .
Factory Reset — Yes
No
You can restore all the
settings back to the
factory settings.
Save as Shortcut
— — Saves the current settings
as a shortcut.
Level1 Level2 Level3 Options Descriptions Page
to OCR
(Available after
Presto!
PageManager is
downloaded for
Macintosh users.
See Accessing
Brother Support
(Macintosh)
on page 5.)
PC Select Options (For more
information, see
the Options
on page 158.)
Configure the detailed
settings.
See .
Save as Shortcut
— Saves the current settings
as a shortcut.
to File* PC Select Options (For more
information, see
the Options
on page 159.)
Configure the detailed
settings.
Save as Shortcut
— Saves the current settings
as a shortcut.
to Image PC Select Options (For more
information, see
the Options
on page 159.)
Configure the detailed
settings.
Save as Shortcut
— Saves the current settings
as a shortcut.
to Media
(when a memory
card or USB
Flash drive is
inserted)
— Options (For more
information, see
the Options
on page 160.)
Configure the detailed
settings.
65
Save as Shortcut
— Saves the current settings
as a shortcut.
See .
See Software and Network User’s Guide.
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
157
C
to E-mail PC Select Options (For more
information, see
the Options
on page 159.)
Configure the detailed
settings.
See .
Save as Shortcut
— Saves the current settings
as a shortcut.
WS Scan
(Appears when
you install a Web
Services
Scanner, which is
displayed in your
computer’s
Network
Explorer.)
— Scan PC Select You can scan data by
using the Web Services
protocol.
Scan for E-mail
Scan for Fax
Scan for Print
Level1 Level2 Level3 Options Descriptions Page
See Software and Network User’s Guide.
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
158
Options C
(for to OCR)
Level1 Level2 Options Descriptions Page
Options Set with Touch
Panel
Off(Set with
Computer)*
On
If you want to use the
Touchscreen to change the
machine’s settings, choose On.
See .
The settings below will appear when On is selected in
Set with Touch Panel.
Scan Type Color
Black and White*
You can choose the scan type
for your document.
Resolution 100 dpi
200 dpi*
300 dpi
600 dpi
You can choose the scan
resolution for your document.
File Type Text*
HTML
RTF
You can choose the file format
for your document.
Scan Size Letter*
Legal
A4
A5
EXE
4"x6"
Business Card
(3.5x2.4inch)
You can choose the scan size
for your document.
See Software and Network User’s Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
159
C
Options C
(for to File, to Image or to E-mail)
Level1 Level2 Options Descriptions Page
Options Set with Touch
Panel
Off(Set with
Computer)*
On
If you want to use the
Touchscreen to change the
machine’s settings, choose On.
See .
The settings below will appear when On is selected in
Set with Touch Panel.
Scan Type Color*
Black and White
You can choose the scan type
for your document.
Resolution 100 dpi
200 dpi*
300 dpi
600 dpi
You can choose the scan
resolution for your document.
File Type (If you choose the
Color option in the
Scan Type setting)
PDF*
JPEG
(If you choose the
B&W option in the
Scan Type setting)
PDF*
TIFF
You can choose the file format
for your document.
Scan Size Letter*
Legal
A4
A5
EXE
4"x6"
Business Card
(3.5x2.4inch)
You can choose the scan size
for your document.
Remove Background
Color
Off*
Low
Medium
High
Change the amount of
background color that is
removed.
See Software and Network User’s Guide.
The factory settings are shown in Bold with an asterisk.
160
Options C
(for to Media)
Level1 Level2 Options Descriptions Page
Options Scan Type Color*
Black and White
You can choose the scan type
for your document.
65
Resolution 100 dpi
200 dpi*
300 dpi
600 dpi
Auto
You can choose the scan
resolution for your document.
File Type (If you choose the
Color option in the
Scan Type setting)
PDF*
JPEG
(If you choose the
B&W option in the
Scan Type setting)
PDF*
TIFF
You can choose the file format
for your document.
Scan Size Letter*
Legal
A4
A5
EXE
4"x6"
Business Card
(3.5x2.4inch)
You can choose the scan size
for your document.
Scan Long Paper On
Off*
You can scan a long document
using the ADF.
File Name — You can rename the file.
Auto Crop
(MFC-J870DW and
MFC-J875DW)
On
Off*
Scan multiple documents
placed on the scanner glass to
a memory card or USB Flash
drive one at a time.
65
See .
Remove Background
Color
Off*
Low
Medium
High
Change the amount of
background color that is
removed.
65
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
161
C
Photo C
Options
(Continued)
Set New Default Yes
No
You can save your scan
settings as the default settings.
See .
Factory Reset Yes
No
You can restore all settings to
the original factory default
settings.
Level1 Level2 Level3 Options Descriptions Page
Index Print Print Index
Sheet
Print Settings
For more
information, see
the Print Settings
on page 165.
You can print a thumbnail
page.
See .
Print Photos
Print Settings
For more
information, see
the Print Settings
on page 163.
You can print an
individual image.
View Photos* OK
Print Settings
For more
information, see
the Print Settings
on page 163.
You can adjust your
photos with the options.
64
Print All — — You can print all photos in
your memory card or
USB Flash drive.
Enhance Photos
(MFC-J870DW
and
MFC-J875DW)
Enhance Auto Correct
Print Settings
(For more
information, see
the Print Settings
on page 163.)
You can adjust your
photos with these
settings.
See .
Enhance Skin
Enhance Scenery
Remove Red-Eye
Night Scene
Fill Light
Whiteboard
Monochrome
Sepia
Auto Correct &
Remove Red-Eye
Crop
Print Settings
For more
information, see
the Print Settings
on page 163.
You can crop your photo
and print a part of the
image.
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Level1 Level2 Options Descriptions Page
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
162
ID Photo Print Select a Photo
Select ID
Photo Size
(Options)
2x2inch
25x36mm
35x45mm
36x51mm
45x45mm
45x55mm
35x48mm
50x70mm
(2x2.75in)
Print Settings
(For more
information, see
the Print Settings
on page 165.)
You can print ID photos
for your resume, passport
and so on.
See .
Slide Show Show Each
Photo for
3Secs*
10Secs
30Secs
1Min
5Mins
— Sets the time each photo
in the Slide Show is
shown before the
machine switches to the
next photo.
Start — — The machine starts a
Slide Show of your
photos.
You can choose a photo
during the Slide Show
and change the print
settings. (For more
information, see the
Print Settings
on page 163.)
Level1 Level2 Level3 Options Descriptions Page
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
163
C
Print Settings C
(for View Photos, Print Photos, Enhance Photos or Slide Show)
Option1 Option2 Option3 Option4 Descriptions Page
Print Quality
(Does not appear
when DPOF Print
is chosen.)
Normal
Photo*
— — Choose the print quality.
See .
Paper Type Plain Paper
Inkjet Paper
Brother BP71
Other Glossy*
— — Choose the paper type.
Paper Size 4"x6"*
5"x7"
Letter
A4
— — Choose the paper size.
(When Letter or
A4 is chosen)
Print Size
3"x4"
3.5"x5"
4"x6"
5"x7"
6"x8"
Max. Size*
— — Choose the print size if
you are using Letter or A4
size paper.
Auto Correct
(MFC-J870DW
and
MFC-J875DW)
(Does not appear
when DPOF Print
is chosen.)
(View Photos
and
Slide Show
only)
On
Off*
— — The machine decides the
appropriate effect for your
photo.
Brightness
(Does not appear
when Enhance is
chosen.)
— — Adjusts the brightness.
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
+2
+1
-1
-2
0
164
Contrast
(Does not appear
when Enhance is
chosen.)
— — Adjusts the contrast.
See .
Color Enhance
(Does not appear
when Enhance is
chosen.)
Color Enhance
(Options)
On
Off*
White Balance
Adjusts the hue of the
white areas.
Sharpness
Enhances the detail of the
image.
Color Density
Adjusts the total amount
of color in the image.
Cropping On*
Off
— — Crops the image around
the margin to fit the paper
size or print size. Turn this
feature off if you want to
print whole images or
prevent unwanted
cropping.
Borderless On*
Off
— — Expands the printable
area to fit the edges of the
paper.
Print Date
(Does not appear
when DPOF Print
is chosen.)
On
Off*
— — Prints the date on your
photo.
Set New Default
Yes
No
— — You can save your print
settings as the default
settings.
Option1 Option2 Option3 Option4 Descriptions Page
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
-2
-1
0
+1
+2
+2
+1
-1
-2
0
+2
+1
-1
-2
0
+2
+1
-1
-2
0
Settings and features tables
165
C
Print Settings C
(for Print Index Sheet)
Print Settings C
(for ID Photo Print)
Factory Reset Yes
No
— — You can restore all the
settings back to the
factory settings.
See .
Level1 Level2 Level3 Options Descriptions Page
Paper Type Plain Paper*
Inkjet Paper
Brother BP71
Other Glossy
— — Choose the paper type.
See .
Paper Size Letter*
A4
— — Choose the paper size.
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Level1 Level2 Level3 Options Descriptions Page
Print Quality Normal
Photo*
— — Choose the print quality.
See .
Paper Type Plain Paper
Inkjet Paper
Brother BP71
Other Glossy*
— — Choose the paper type.
Paper Size 4"x6"*
5"x7"
Letter
A4
— — Choose the paper size.
Photo Enhance
(MFC-J870DW
and
MFC-J875DW)
Off*
Auto Correct
Remove Red-Eye
Auto Correct &
Remove Red-Eye
— — You can adjust your
photos with these
settings.
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Option1 Option2 Option3 Option4 Descriptions Page
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
166
Web C
(Shortcuts) C
Level1 Level2 Level3 Options Descriptions Page
Web Apps — — Lets you connect the
Brother machine to an
Internet service.
Web services may have
been added and/or service
names may have been
changed by the provider
since this document was
published.
See .
SKYDRIVE
®
——
BOX
——
GOOGLE
DRIVE™
——
EVERNOTE
®
——
DROPBOX
——
FACEBOOK
——
PICASA WEB
ALBUMS™
——
FLICKR
®
——
Please go to the Brother Solutions Center to download Web Connect Guide at http://solutions.brother.com/
.
The factory settings are shown in Bold with an asterisk.
Level1 Level2 Level3 Options Descriptions Page
Add Shortcut Copy Quality For more
information, see
Options in Copy
on page 154.
You can change the
settings in the Copy
Options.
12
Paper Type
Paper Size
Enlarge/Reduce
Density
Stack/Sort
Page Layout
2-sided Copy
Advanced
Settings
The factory settings are shown in Bold with an asterisk.
Settings and features tables
167
C
Add Shortcut
(Continued)
Fax
(Options)
Fax Resolution
Standard*
Fine
S.Fine
Photo
Sets the resolution for
outgoing faxes.
13
Contrast Auto*
Light
Dark
Changes the lightness or
darkness of faxes you
send.
Broadcasting Add Number
(Options)
Add Number
Add from
Address book
Search in
Address book
You can send the same
fax message to more than
one fax number.
Preview
(MFC-J870DW
and
MFC-J875DW)
On
Off*
You can preview a fax
message before you send
it.
Color Setting Black*
Color
Sets whether faxes are
sent in black & white or
color.
Real Time TX On
Off*
You can send a fax
without using the memory.
Overseas Mode On
Off*
If you are having difficulty
sending faxes overseas,
set this to On.
Glass Scan Size
Letter*
A4
Adjust the scan area of
the scanner glass to the
size of the document.
Call History Outgoing Call You can choose a number
from the Outgoing Call
history.
Caller ID
history
You can choose a number
from the Caller ID history.
Address Book — You can choose a number
from the Address Book.
Level1 Level2 Level3 Options Descriptions Page
The factory settings are shown in Bold with an asterisk.
168
Add Shortcut
(Continued)
Scan to File PC Select You can scan a black &
white or a color document
into your computer.
14
to OCR PC Select You can have your text
document converted to an
editable text file.
to Image PC Select You can scan a color
picture into your graphics
application.
to Media
(Options)
Scan Type
Resolution
File Type
Scan Size
Scan Long Paper
File Name
Auto Crop
(MFC-J870DW
and
MFC-J875DW)
Remove Background
Color
You can scan documents
into a memory card or
USB Flash drive.
to E-mail PC Select You can scan a black &
white or a color document
into your E-mail
application.
Web
SKYDRIVE
®
— Lets you connect the
Brother machine to an
Internet service.
Web services may have
been added and/or
service names may have
been changed by the
provider since this
document was published.
15
BOX
—
GOOGLE
DRIVE™
—
EVERNOTE
®
—
DROPBOX
—
FACEBOOK
—
PICASA WEB
ALBUMS™
—
FLICKR
®
—
This list appears
when each
Shortcut name is
pressed for 2
seconds.
Edit Shortcut
Name
— — You can change the
shortcut name.
16
Delete — — Deletes the shortcut. 16
Edit/Delete Shortcut Name
Edit Shortcut
Name
— You can change the
shortcut name.
16
Delete — Deletes the shortcut. 16
Level1 Level2 Level3 Options Descriptions Page
The factory settings are shown in Bold with an asterisk.
Settings and features tables
169
C
(Ink) C
(Disc) (MFC-J870DW and MFC-J875DW) C
Level1 Level2 Level3 Options Descriptions Page
(Ink)
Test Print — Print Quality
Alignment
Lets you check the print
quality or alignment.
84
85
Cleaning — Black
Color
All
Lets you clean the print
head.
83
Ink Volume — — Lets you check the
available ink volume.
See .
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Level1 Level2 Level3 Options Descriptions Page
Disc
Copy from Disc
— — You can print on printable
media, including
CD-R/RW, DVD-R/RW
and Blu-ray Disc™.
See .
Copy from Photo
——
Print from Card
——
See Software and Network User’s Guide.
The factory settings are shown in Bold with an asterisk.
170
(Wi-Fi Setup) C
NOTE
After the Wi-Fi
®
is set up, you cannot change the settings from your Home screen.
Change the settings for Wi-Fi in the Settings screen.
When you have put the memory card or USB Flash drive in the correct slot C
Level1 Level2 Level3 Options Descriptions Page
(Wi-Fi Setup)
Setup Wizard — — You can manually
configure your print server
for a wireless network.
See .
Setup with PC — — You can configure the
Wi-Fi settings using a PC.
WPS/AOSS — — You can easily configure
your wireless network
settings using the
one-button push method.
WPS w/ PIN Code
— — You can easily configure
your wireless network
settings using WPS with a
PIN.
See .
See Quick Setup Guide.
See Software and Network User’s Guide.
The factory settings are shown in Bold with an asterisk.
Level1 Level2 Level3 Options Descriptions Page
Photo (See Photo on page 161.)
Scan to Media (See to Media on page 156.)
Web (See Web on page 166.)
Disc
(MFC-J870DW
and
MFC-J875DW)
(See (Disc) (MFC-J870DW and MFC-J875DW) on page 169.)
DPOF — — — Displays the DPOF
setting screen.
See .
See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk.
Settings and features tables
171
C
Entering Text C
When you need to enter text into the machine the keyboard will appear on the Touchscreen.
Press to cycle between letters, numbers and special characters.
NOTE
• To change between lowercase or uppercase, press .
• You can change the keyboard setting of the Touchscreen.
(For more information, see Changing the keyboard setting on page 12.)
Inserting spaces C
To enter a space, press Space. Or, you can press c to move the cursor.
NOTE
The characters that are available may differ depending on your country.
Making corrections C
If you entered an incorrect character and want to change it, press d to move the cursor to highlight
the incorrect character, and then press . Enter the correct character. You can also back up and
insert letters.
Press for each character you want to erase, or press and hold to erase all the characters.
172
D
General D
NOTE
This chapter provides a summary of the machines’ specifications. For additional specifications
visit http://www.brother.com/
.
1
Measured diagonally.
2
Measured when the machine is connected to the USB interface. Power consumption varies slightly depending on the
usage environment or part wear.
3
When using ADF, single-sided printing, resolution: standard / document: ISO/IEC 24712 printed pattern.
4
Measured according to IEC 62301 Edition 2.0.
5
Even when the machine is turned off, it will automatically turn itself on periodically for print head maintenance, and
then turn itself off.
Specifications D
Printer Type Inkjet
Print Head Black:
Color:
Piezo with 210 nozzles 1
Piezo with 210 nozzles 3
Memory Capacity 128 MB
LCD (Liquid Crystal
Display)
2.7 in. (67.5 mm) TFT Color Touchscreen LCD
1
and
Touchpanel
Power Source AC 100 to 120 V 50/60 Hz
Power Consumption
2
(MFC-J650DW)
Copying Mode:
Approx. 19 W
3
Ready Mode:
Approx. 4 W
4
Sleep Mode:
Approx. 1.1 W
4
Off:
Approx. 0.2 W
45
(MFC-J870DW and MFC-J875DW)
Copying Mode:
Approx. 19 W
3
Ready Mode:
Approx. 4 W
4
Sleep Mode:
Approx. 1.2 W
4
Off:
Approx. 0.2 W
45
Specifications
173
D
1
Noise depends on printing conditions.
Dimension
Weight (MFC-J650DW) 20.1 lb (9.1 kg)
(MFC-J870DW and MFC-J875DW) 20.7 lb (9.4 kg)
Noise Level Sound Pressure
Operating:
50 dB(A) (Maximum)
1
Temperature Operating:
Best Print Quality:
50 to 95 F (10 to 35 C)
68 to 91 F (20 to 33 C)
Humidity Operating:
Best Print Quality:
20 to 80% (without condensation)
20 to 80% (without condensation)
ADF (automatic
document feeder)
Up to 20 pages
Paper: 20 lb (80 g/m
2
) Letter or A4 size
Document Size ADF Width: 5.8 in. to 8.5 in. (148 mm to 215.9 mm)
ADF Length: 5.8 in. to 14.0 in. (148 mm to 355.6 mm)
Scanner Glass Width: Max. 8.5 in. (215.9 mm)
Scanner Glass Length: Max. 11.7 in. (297 mm)
7.1 in.
(180 mm)
16.1 in.
(410 mm)
14.7 in.
(374 mm)
20.4 in.
(519 mm)
174
Print media D
1
For glossy paper or transparencies, remove printed pages from the output paper tray immediately after they exit the
machine to avoid smudging.
2
Use only transparencies recommended for inkjet printing.
3
See Paper type and size for each operation on page 28.
Paper Input
Paper Tray D
Paper Type:
Plain Paper, Inkjet Paper (coated paper),
Glossy Paper
1
and Transparency
12
Paper Size
3
:
Letter, Legal, Executive, A4, A5, A6, Envelopes (Com-10, DL, C5,
Monarch), Photo (4" 6")/(10 15 cm), Photo 2L
(5" 7")/(13 18 cm) and Index Card (5" 8")/(127 203 mm)
Width: 3.86 in. - 8.5 in. (98 mm - 215.9 mm)
Length: 5.8 in. - 14 in. (148 mm - 355.6 mm)
For more details, see Paper weight, thickness and capacity
on page 29.
Maximum paper tray capacity:
Up to 100 sheets of 20 lb (80 g/m
2
) plain paper
Photo Bypass Tray (USA)
Photo Paper Tray (Canada)
Paper type:
Plain Paper, Inkjet Paper (coated paper) and Glossy Paper
1
Paper size:
Photo (4" 6")/(10 15 cm) and Photo L (3.5" 5")/(89 127 mm)
Width: 3.5 in. - 4.0 in. (89 mm - 102 mm)
Length: 5.0 in. - 6.0 in. (127 mm - 152 mm)
Maximum paper tray capacity:
Up to 20 sheets
Paper Output
Up to 50 sheets of 20 lb (80 g/m
2
) plain paper (face up print delivery to the
output paper tray)
1
Specifications
175
D
Fax D
1
“Pages” refers to the “ITU-T Test Chart #1” (a typical business letter, Standard resolution, MMR code). Specifications
and printed materials are subject to change without prior notice.
Compatibility ITU-T Group 3
Modem Speed Automatic Fallback
14,400 bps
Scanning Width 8.19 in. (208 mm) (Letter)
Printing Width 8.26 in. (210 mm) (Letter)
Gray Scale B&W: 8 bit (256 levels)
Color: 24 bit (8 bit per color/ 256 levels)
Resolution Standard
203 98 dpi (Black)
203 196 dpi (Color)
Fine
203 196 dpi (Black/Color)
Superfine
203 392 dpi (Black)
Photo
203 196 dpi (Black)
Address Book 100 names 2 numbers
Groups Up to 6
Broadcasting 250 (200 Address Book/50 Manual Dial)
Automatic Redial 1 time after 5 minutes
Memory Transmission
Up to 200
1
pages
Out of Paper Reception
Up to 200
1
pages
Specifications
177
D
PhotoCapture Center™ D
1
Memory cards, adapters and USB Flash drive are not included.
2
USB 2.0 Standard
USB Mass Storage standard up to 64 GB
Support format: FAT12/FAT16/FAT32/exFAT
3
Progressive JPEG format is not supported.
4
Motion JPEG only
5
See Paper type and size for each operation on page 28.
Compatible Media
1
Memory Stick Duo™ (16 MB - 128 MB)
Memory Stick PRO Duo™ (256 MB - 32 GB)
(Not available for music data with MagicGate™)
Memory Stick Micro™ (M2™) with Adapter (256 MB - 32 GB)
MultiMedia Card (32 MB - 2 GB)
MultiMedia Card plus (128 MB - 4 GB)
MultiMedia Card mobile with Adapter (64 MB - 1 GB)
SD Memory Card (16 MB - 2 GB)
miniSD with Adapter (16 MB - 2 GB)
microSD with Adapter (16 MB - 2 GB)
SDHC Memory Card (4 GB - 32 GB)
miniSDHC with Adapter (4 GB - 32 GB)
microSDHC with Adapter (4 GB - 32 GB)
SDXC Memory Card (48 GB - 128 GB)
USB Flash drive
2
Resolution Up to 1200 6000 dpi
File Extension
(Media Format) DPOF (ver. 1.0, ver. 1.1), Exif DCF (up to ver. 2.1)
(Image Format)
Photo Print: JPEG
3
, AVI
4
, MOV
4
Scan to Media: JPEG, PDF (Color)
TIFF, PDF (Black & White)
Color Enhancement Yes
Photo Enhance
(MFC-J870DW and
MFC-J875DW)
Auto Correct, Enhance Skin, Enhance Scenery, Cropping,
Remove Red-eye, Night Scene, Fill Light, Whiteboard,
Monochrome and Sepia
Number of Files Up to 999 files
(The folder inside memory cards or USB Flash drive is also
counted.)
Folder File must be stored in the 4th folder level of the memory card or
USB Flash drive.
Borderless Letter, A4, Photo (4" 6")/(10 15 cm), Photo 2L
(5" 7")/(13 18 cm)
5
Specifications
179
D
Scanner D
1
Windows
®
XP in this User’s Guide includes Windows
®
XP Home Edition, Windows
®
XP Professional, and Windows
®
XP Professional x64 Edition.
2
Maximum 1200 1200 dpi scanning when using the WIA Driver for Windows
®
XP, Windows Vista
®
, Windows
®
7 and
Windows
®
8 (resolution up to 19200 19200 dpi can be selected by using the Brother scanner utility).
Color/Black Yes/Yes
TWAIN Compliant Yes
(Windows
®
XP
1
/Windows Vista
®
/Windows
®
7/Windows
®
8)
(Mac OS X v10.6.8, 10.7.x, 10.8.x)
WIA Compliant Yes
(Windows
®
XP
1
/Windows Vista
®
/Windows
®
7/Windows
®
8)
ICA Compliant Yes (Mac OS X v10.6.8, 10.7.x, 10.8.x)
Color Depth 30 bit color Processing (Input)
24 bit color Processing (Output) / 256 levels per color
Gray Scale 10 bit color Processing (Input)
8 bit color Processing (Output) / 256 levels per color
Resolution
Up to 19200 19200 dpi (interpolated)
2
Up to 1200 2400 dpi (optical) (Scanner Glass)
Up to 1200 600 dpi (optical) (ADF)
Scanning Width and Length (Scanner Glass)
Width: Up to 8.42 in. (213.9 mm)
Length: Up to 11.61 in. (295 mm)
(ADF)
Width: Up to 8.42 in. (213.9 mm)
Length: Up to 13.92 in. (353.6 mm)
180
Printer D
1
When the Borderless feature is set to On.
2
See Paper type and size for each operation on page 28.
3
When printing on Letter size paper.
4
For detailed specifications visit http://www.brother.com/.
Resolution Up to 1200 6000 dpi
Printing Width
3
8.26 in. [8.5 in. (borderless)
1
]
Borderless
2
Letter, A4, A6, Photo (4" 6")/(10 15 cm), Photo L
(3.5" 5")/(89 127 mm), Index Card
(5" 8")/(127 203 mm), Photo 2L
(5" 7")/(13 18 cm)
2-sided Paper Type:
Plain paper
Paper Size:
Letter, A4, A5, Executive
Print Speed
4
Specifications
181
D
Interfaces D
1
Your machine has a USB 2.0 Hi-Speed interface. The machine can also be connected to a computer that has a USB
1.1 interface.
2
Third party USB ports are not supported.
3
See Network on page 182.
For more information, see Software and Network User’s Guide: Supported Protocols.
USB
12
Use a USB 2.0 interface cable that is no longer than 6 feet (2 m).
LAN
3
(MFC-J870DW and
MFC-J875DW)
Use an Ethernet UTP cable category 5 or greater.
Wireless LAN IEEE 802.11b/g/n (Infrastructure/Ad-hoc Mode)
IEEE 802.11g/n (Wi-Fi Direct™) (MFC-J870DW and
MFC-J875DW)
NFC
(MFC-J870DW and
MFC-J875DW)
Yes
182
Network D
NOTE
For more information about the Network specifications, see Software and Network User’s
Guide.
You can connect your machine to a network for Network Printing, Network Scanning, PC Fax
Send, PC Fax Receive (Windows
®
only), Remote Setup, and access photos from PhotoCapture
Center™
1
. Also included is Brother BRAdmin Light
2
Network Management software.
1
See Computer requirements on page 183.
2
(Windows
®
) If you require more advanced printer management, use the latest Brother BRAdmin Professional utility
version that is available as a download from http://solutions.brother.com/
.
(Macintosh) The latest Brother BRAdmin Light is available as a download from http://solutions.brother.com/
.
Wireless Network
Security
SSID (32 characters), WEP 64/128 bit, WPA-PSK (TKIP/AES),
WPA2-PSK (AES)
Wireless Setup
Support Utility
AOSS™ Yes
WPS Yes
Specifications
183
D
Computer requirements D
SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS
Computer Platform &
Operating System Version
PC Interface
Processor
Hard Disk Space
to install
USB
2
10/100
Base-TX
(Ethernet)
6
Wireless
802.11b/g/n
For
Drivers
For
Applications
(including
Drivers)
Windows
®
Operating
System
Windows
®
XP
Home
14
Windows
®
XP
Professional
14
Printing
PC Fax
3
Scanning
Removable Disk (USB or Memory card)
5
Network Media Access (LAN)
5
32bit (x86)
or 64bit
(x64)
processor
150 MB 1 GB
Windows Vista
®14
500 MB 1.3 GB
Windows
®
7
14
Windows
®
8
14
650 MB
Windows Server
®
2003
Windows Server
®
2003 R2
Windows Server
®
2008
N/A Printing 50 MB N/A
Windows Server
®
2008 R2
Windows Server
®
2012
64bit (x64)
processor
Macintosh
Operating
System
Mac OS X v10.6.8
OS X v10.7.x
OS X v10.8.x
Printing
PC Fax (Send)
3
Scanning
Removable Disk (USB or Memory card)
5
Network Media Access (LAN)
5
Intel
®
Processor
80 MB 550 MB
Conditions:
1
For WIA, 1200 1200 resolution. Brother Scanner Utility
enables to enhance up to 19200 19200 dpi.
2
Third party USB ports are not supported.
3
PC Fax supports black and white only.
4
PaperPort™ 12SE supports Windows
®
XP Home (SP3 or
greater), XP Professional (SP3 or greater), XP
Professional x64 Edition (SP2 or greater), Windows
Vista
®
(SP2 or greater), Windows
®
7 and Windows
®
8.
5
Removable disk and Network Media Access are functions
of PhotoCapture Center™.
6
MFC-J870DW and MFC-J875DW only
For the latest driver updates, visit us at
(in USA) http://www.brother.com/
(in Canada) http://www.brother.ca/
All trademarks, brand and product names are the
property of their respective companies.
184
Consumable items D
Ink The machine uses individual Black, Yellow, Cyan and Magenta ink
cartridges that are separate from the print head assembly.
Service Life of Ink
Cartridge
Starter ink cartridges are in the box. The first time you install the ink
cartridges the machine will use extra ink to fill the ink delivery tubes.
This is a one-time process that enables high quality printing.
Afterward, replacement ink cartridges will print the specified
number of pages. Starter cartridge yield is approx. 80% of the yield
of the LC101 replacement cartridges.
Replacement
Consumables
<Standard Yield Black> LC101BK
<Standard Yield Yellow> LC101Y
<Standard Yield Cyan> LC101C
<Standard Yield Magenta> LC101M
Black, Yellow, Cyan and Magenta - Approximately 300 pages
1
<High Yield Black> LC103BK
<High Yield Yellow> LC103Y
<High Yield Cyan> LC103C
<High Yield Magenta> LC103M
Black, Yellow, Cyan and Magenta - Approximately 600 pages
1
1
Approx. cartridge yield is declared in accordance with ISO/IEC 24711
For more information about the replacement consumables, visit us
at http://www.brother.com/pageyield/
.
What is Innobella™?
Innobella™ is a range of genuine consumables offered by Brother.
The name "Innobella™" derives from the words "Innovation" and
"Bella" (meaning "Beautiful" in Italian) and is a representation of the
"innovative" technology providing you with "beautiful" and "long
lasting" print results.
When you print photo images, Brother recommends Innobella™
glossy photo paper (BP71 series) for high quality. Brilliant prints are
made easier with Innobella™ Ink and paper.
Index
185
E
E
A
Accessories and supplies .......................... ii
Address Book
changing
...............................................58
deleting
.................................................58
Group dial
changing
............................................58
setting up
..............................................57
using
.....................................................56
ADF (automatic document feeder)
...........30
Answering machine (TAD)
.......................50
connecting
............................................51
Apple Macintosh
See Software and Network User’s Guide.
Automatic
fax receive
............................................38
Easy Receive
.....................................42
B
Brother
accessories and supplies
........................ ii
Brother numbers
...................................... i
CreativeCenter
........................................4
Customer Service
.................................... i
FAQs (frequently asked questions)
......... i
Notice-Disclaimer
................................... iv
product support
........................................ i
service centers
........................................ ii
Solutions Center
...................................... i
C
CD/DVD/BD ............................................. 78
label print
.............................................. 76
Cleaning
print head
............................................. 83
scanner
................................................ 83
Connecting
external TAD
(answering machine)
...................... 50, 51
external telephone
................................ 53
Consumable items
................................. 184
Control panel overview
.............................. 6
ControlCenter
See Software and Network User’s Guide.
Copy
paper size
............................................. 60
paper type
............................................ 60
Shortcuts
.............................................. 12
using ADF
............................................ 30
using scanner glass
............................. 31
Cordless telephone (non-Brother)
........... 54
Custom Ringing
....................................... 47
Custom telephone features on a single
line
......................................................... 128
D
Data Ident-A-Call ..................................... 46
Dialing
a pause
................................................ 57
Address Book
....................................... 56
manual
................................................. 56
Disc tray
.................................................. 78
Distinctive Ring
........................................ 47
setting ring pattern
............................... 48
turning off
............................................. 48
Document
loading
............................................ 30, 31
186
E
Easy Receive ...........................................42
Envelopes
................................... 20, 28, 29
Error messages on Touchscreen
.............89
B&W 1-sided Print Only
........................89
Cannot Detect
.......................................90
Cannot Print
..........................................90
Comm. Error
.........................................90
Cover is Open
.......................................90
Data Remaining in Memory
..................91
Document Jam/too Long
.......................91
DR Mode in Use
....................................91
Ink Absorber Full
...................................93
Ink Absorber NearFull
...........................93
Ink Low
..................................................94
No Ink Cartridge
....................................94
No Paper Fed
........................................95
Out of Fax Memory
...............................96
Out of Memory
......................................96
Paper Jam
.............................................97
Unable to Clean
..................................100
Unable to Initialize
...............................100
Unable to Print
....................................100
Unable to Scan
...................................100
Wrong Paper
.......................................101
Extension telephone, using
......................54
External telephone, connecting
................53
F
Fax codes
changing
...............................................55
Fax Receive Code
......................... 42, 54
Telephone Answer Code
......................54
using
.....................................................54
Fax, from PC
See Software and Network User’s Guide.
Fax, stand-alone
receiving
................................................38
difficulties
................................ 125, 126
Easy Receive
.....................................42
F/T Ring Time, setting
........................41
Fax Preview
.......................................43
from extension telephone
...................54
from external telephone
.....................54
Ring Delay, setting
.............................41
telephone line interference / VoIP
....132
sending ................................................. 33
change scanner glass size
................ 35
color fax
............................................. 35
difficulties
........................................ 127
Fax Preview
...................................... 36
Shortcuts
..................................... 12, 13
telephone line interference / VoIP
... 132
Transmission Verification Report
...... 37
Fax/Tel mode
answering at extension telephones
...... 54
Fax Receive Code
................................ 54
Ring Delay
............................................ 41
Telephone Answer Code
...................... 54
G
Gray scale .....................................175, 179
H
Help
Features tables
................................... 150
Settings tables
.................................... 136
Touchscreen messages
..................... 135
I
Ident-A-Call ............................................. 46
Ident-A-Ring
............................................ 46
Ink cartridges
ink dot counter
...................................... 80
replacing
............................................... 80
Innobella™
............................................ 184
J
Jams
document
............................................ 103
paper
.................................................. 105
M
Macintosh
See Software and Network User’s Guide.
Maintenance, routine
replacing ink cartridges
........................ 80
Manual
dialing
................................................... 56
receive
.................................................. 38
Memory Storage
.................................... 135
Multi-line connections (PBX)
................... 52
187
E
N
Network
Printing
See Software and Network User’s Guide.
Scanning
See Software and Network User’s Guide.
NFC (Near Field Communication)
............75
printing
..................................................75
scanning
...............................................75
Nuance™ PaperPort™ 12SE
See Software and Network User’s Guide.
Also see Help in the PaperPort™ 12SE
application.
P
Paper .............................................. 26, 174
capacity
.................................................29
loading
........................................... 17, 20
loading envelopes
.................................20
loading photo paper
..............................22
printable area
........................................24
size
.......................................................25
size of document
...................................30
type
................................................ 25, 28
Personalized Ring
....................................47
Photo and Photo L paper
.........................28
Photo Bypass Tray (USA)
........................22
Photo Paper Tray (Canada)
.....................22
PhotoCapture Center™
from PC
See Software and Network User’s Guide.
MultiMedia Card
....................................61
Preview photos
.....................................64
Printing
all photos
...........................................64
Scan to Media
change file name
...............................65
SD Memory Card
..................................61
SDHC Memory Card
.............................61
SDXC Memory Card
.............................61
specifications
......................................177
Presto! PageManager
See Software and Network User’s Guide.
Also see Help in the Presto! PageManager
application.
Print
difficulties
........................................... 120
printable area
....................................... 24
resolution
............................................ 180
specifications
...................................... 180
Printing
on the disc
............................................ 76
See Software and Network User’s Guide.
R
Receive Mode
External TAD
........................................ 38
Fax Only
............................................... 38
Fax/Tel
................................................. 38
Manual
................................................. 38
Redial/Pause
........................................... 57
Remote Setup
See Software and Network User’s Guide.
Resolution
copy
.................................................... 176
fax
...................................................... 175
print
.................................................... 180
scan
.................................................... 179
Ring Delay, setting
.................................. 41
RingMaster
.............................................. 47
S
Scan Shortcuts .................................. 12, 14
Scanning
See Software and Network User’s Guide.
Serial Number
how to find ...............See inside front cover
Shortcuts
................................................. 12
adding
............................... 12, 13, 14, 15
changing
............................................... 15
Shortcut name
................................... 16
Copy
..................................................... 12
deleting
................................................. 16
Fax
....................................................... 13
recalling
................................................ 16
Scan
..................................................... 14
Web
...................................................... 15
SimpleBiz Fax & Alternative Number
Ringing
.................................................... 46
Smart Ring
.............................................. 47
Step-by-step Settings Tables
................ 135
188
T
TAD (telephone answering device),
external
............................................. 38, 50
connecting
...................................... 50, 51
Receive Mode
.......................................38
recording OGM
.....................................52
Teen Ring
................................................46
Telephone line
connections
...........................................51
difficulties
............................................125
interference / VoIP
..............................132
multi-line (PBX)
.....................................52
Text, entering
.........................................171
Transferring your faxes or
Fax Journal report
..................................102
Transparencies
.................. 26, 28, 29, 174
Troubleshooting
document jam
.....................................103
error messages on Touchscreen
..........89
if you are having difficulty
copying
.............................................129
data entry
.........................................131
incoming calls
..................................128
Network
............................................130
paper handling
.................................123
phone line or connections
................125
PhotoCapture Center™
...................130
print quality
.......................................122
printing
.............................................120
printing received faxes
.....................125
receiving faxes
.................................126
scanning
...........................................129
software
...........................................130
maintenance messages on
Touchscreen
.........................................89
paper jam
............................................105
U
Unscannable area ....................................32
V
Voice Mail ................................................46
W
Warranties are in the box
Notice-Disclaimer
...................................iv
Web Shortcuts
................................... 12, 15
Windows
®
See Software and Network User’s Guide.
Wireless Network
See Quick Setup Guide and Software and
Network User’s Guide.
World Wide Web
.........................................i
www.brotherearth.com
Brother International Corporation
200 Crossing Boulevard
P.O. Box 6911
Bridgewater, NJ 08807-0911 USA
Brother International Corporation (Canada) Ltd.
1 rue Hôtel de Ville,
Dollard-des-Ormeaux, QC, Canada H9B 3H6
Visit us on the World Wide Web
http://www.brother.com/
These machines are approved for use in the country of purchase only. Local Brother companies
or their dealers will only support machines purchased in their own countries.
