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16
TROUBLESHOOTING
First try the solutions suggested here to possibly avoid a service call.
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Not cleaning or
removing stains
Not using correct cycle for
fabric type.
Use a higher soil level cycle option and warmer wash temperature to
improve cleaning.
Use Heavy Duty Heavy and Heavy Duty Regular cycle for tough
cleaning. See the “Cycle Guide” to match your load with the best
cycle.
Not using dispenser or fabric
softener dispenser ball.
Use dispenser for chlorine bleach and fabric softener dispenser
ball for fabric softener to avoid staining.
Load dispenser before starting a cycle.
Do not add products directly onto load.
Not selecting Fabric Softener
Added-Yes.
Always select “Yes” when adding fabric softener. Cycles that use
spray rinsing will add additional water for proper fabric softener dis-
pensing when “Yes” is selected.
Incorrect dispenser
operation
Clogged dispenser. Use only liquid chlorine bleach in the bleach dispenser.
Fabric Damage Sharp items were in pockets
during wash cycle.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Strings and straps could have
tangled.
Tie all strings and straps before starting wash load.
Items may have been damaged
before washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if the
load is tightly packed.
Load garments in loose heaps evenly around the washplate.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Liquid chlorine bleach may
have been added incorrectly.
Do not pour liquid chlorine bleach directly onto load. Wipe up bleach
spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended
by manufacturer.
Do not place load items on top of bleach dispenser when loading and
unloading washer.
Garment care instructions may
not have been followed.
Always read and follow garment manufacturer’s care label instructions.
See the “Cycle Guide” to match your load with the best cycle.
Odors Monthly maintenance not done
as recommended.
Run the Clean Washer with affresh
®
cycle after every 30 washes. See
“Washer Care” in “Washer Maintenance.”
Unload washer as soon as cycle is complete.
Using wrong or too much
detergent.
Use only HE detergent. Be sure to measure correctly. Always
follow the manufacturer’s directions.
See “Washer Care” section.
Lid Locked light is on The lid is not closed. Close the lid. The washer will not start or ll with the lid open.
A cycle was stopped or paused
using the Start/Pause/Unlock
button.
The washer may still be spinning. The lid will not unlock until the
basket has stopped spinning. This may take several minutes if
washing large loads or heavy fabrics.
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