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Page 17
TROUBLESHOOTING & WARRANTY
Troubleshoot your problem by using the chart below. If the dehumidier still does
not work properly, contact W Appliance Co. customer service center or the nearest
authorized service center. Customers must never troubleshoot internal components.
TROUBLE POSSIBLE CAUSE POSSIBLE REMEDY
Dehumidier
does not start
The dehumidier is unplugged Make sure the dehumidier’s plug is pushed
completely into the outlet
The fuse is blown/circuit breaker
is tripped
Check the house fuse/circuit breaker box and
replace fuse or reset breaker
Dehumidier has reached its
present level or the bucket is full
The dehumidier automatically turns off when
either condition occurs. Change to a lower setting
or empty the water bucket and replace properly
Bucket is not in the proper position The bucket must be in place and securely seated
for the dehumidier to operate
Power failure There is a protective time delay (up to 3 min.)
to prevent tripping of the compressor overload.
For this reason, the unit may not start normal
dehumidication for 3 minutes after it is powered
back on
Dehumidier
does not dry the
air as it should
Not enough time allowed for unit
to remove moisture
When rst installed, allow at least 24 hours to
maintain the desired dryness
Airow is restricted Make sure there are no curtains, blinds, or furniture
blocking the front or back of the dehumidier.
Dirty lter See the FILTER CLEANING section on page 10
The humidity control may not be
set low enough
For drier air, press the button to lower the
percent humidity desired in the room or set the
dehumidier to CO for maximum dehumidication
Doors and windows may not be
closed tightly
Check that all doors, windows and other openings
are securely closed
Clothes dryer may be blowing
moist air into the room
Install the dehumidier away from the dryer. The
dryer should be vented outside.
Room temperature is too low Moisture removal is best at higher room
temperatures. Lower room temperatures will
reduce the moisture removal rate. This model is
designed to operate at temperatures above 41˚F
Dehumidier runs
too much
The area is too large for the
capability of the dehumidier
The capacity of your dehumidier may not be
adequate for the room size
Doors and windows are open Close all doors and windows to the outside
Frost appears on
the coils
The dehumidier has recently
been turned on or the room
temperature is below 41˚ F
This is normal. Frost will usually disappear within
60 minutes. For details, see “AUTO DEFROST”
section on page 11
Controls cannot
be set
The compressor will turn off
and the fan will automatically
continue to run for approximately
3 minutes at a xed setting
This is normal. Wait approximately 3 minutes and
set the fan speed at the desired level
Fan noise Air is moving through the unit This is normal
Water on the
oor
Hose connection may be loose Check the hose connection. See the CONTINUOUS
DRAINAGE SECTION on page 12
Hose is attached but not draining
into a drain
Disconnect the hose if using the bucket or place
the hose near a drain
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