User Manual Samsung RF29A9671SG/AA 29 cu. ft. Smart 4-Door Flex™ Refrigerator

• User Manual - (English, French, Spanish)

• Energy Guide - (English)

• Warranty - (English)

Table of contents

• Operations
• Maintenance
• Troubleshooting

User Manual Refrigerator

Operations

Control panel

Using the control panel

1. Tap any button ( <, , or >) to wake up the display.

2. Tap < or > to select the desired menu, and then tap to confirm.

3. Tap < or > to select the desired setting, and then tap to confirm.

- For more information on available settings, see the Menu descriptions section.

Menu descriptions

Activating or deactivating the Sabbath mode

The Sabbath mode stays active for 85 hours once it is activated. After that, it will be deactivated automatically.

• To activate or deactivate the Sabbath mode, tap and hold and > simultaneously for 6 seconds. Then, tap > .

- When the refrigerator is in the Sabbath mode, the buttons, display, and internal lights do not function. The refrigerator and freezer, however, continue to cool.

Activating or deactivating the Cooling Off mode

The Cooling Off mode (also called the Shop mode) is designed for retailers to display refrigerators on a retail floor. In the Cooling Off mode, the refrigerator’s fan motor and lights operate normally, but the compressors do not run, so neither the refrigerator nor the freezer becomes cold.

• To activate or deactivate the Cooling Off mode, tap and hold < and > simultaneously for 6 seconds. Then, tap .

- When the Cooling Off mode is on, the refrigerator chime sounds, and the refrigerator shows the “Cooling Off mode turned on” message.

SmartThings

Installation

Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “SmartThings”. Download and install the SmartThings app provided by Samsung Electronics to your smart device.

Samsung account

You are required to register your Samsung account to use the app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account.

Getting started

Turn on the device you want to connect, open the SmartThings app on your phone, and then follow the instructions below. If a pop-up appears saying that a new device has been found, tap ADD NOW. If a pop-up doesn't appear, tap the + button, and then select the device you want to connect from the list of available devices. If your device isn't in the list of available devices, tap Supported Devices, select the device type (Refrigerator), and then select the specific device model. Follow the instructions in the app to set up your device. Once setup is complete, your refrigerator will appear as a "card" on your Devices screen.

Refrigerator app

Integrated control

You can monitor and control your refrigerator at home and on the go.

• Tap the refrigerator icon on the SmartThings Dashboard or tap the Devices icon at the bottom of the Dashboard, and then tap the refrigerator "card" to open the Refrigerator page.

• Check the operation status or notifications related to your refrigerator, and then change options or settings if necessary.

SMART GRID Function (Demand Response, applicable models only)

When the refrigerator operates in SMART GRID (Demand Response) mode, the Energy Management Refrigerator function can control energy usage or delay the operation of some functions to save money when energy prices or demand are the highest.

In addition, to use the Smart Grid (Demand Response) function, you must register for the service with your electric company. The company must have an EMS (Energy Management System) that supports SEP (Smart Energy profile).

Using the SMART GRID (Demand Response) Function

This feature monitors energy prices and demand information from your utility company and sends notifications to the refrigerator to run high energy consuming tasks during offpeak times when electricity costs and demand are lower. If the refrigerator receives a control signal from the utility company, the refrigerator will display the DAL ~ TALR levels on the refrigerator display and control the power consumption according to the level. [Exception condition] The DAL and TALR control signals from a utility company work as long as product performance is maintained. If the refrigerator receives the SMART GRID (Demand Response) signal (DAL or TALR), the refrigerator will operate in Delay Appliance Load (DAL) or Temporary Appliance Load Reduction (TALR) mode.

• Delay Appliance Load (DAL): The refrigerator responds to a DAL signal by providing a moderate load reduction for the duration of the delay period. This function controls functions that consume a lot of energy such as adjusting the Cooling system, running the defrost cycle, and making ice.

- When the refrigerator operates in DAL mode, “DAL” is displayed on the refrigerator display.

- DAL mode is automatically deactivated after it lasts for the amount of time stipulated by the DAL signal (max. 4.5 hours) or when you turn off the Peak Demand function

• Temporary Appliance Load Reduction (TALR): The refrigerator responds to a TALR signal by aggressively reducing the load for a short time period. This function reduces energy consumption by stopping the compressor and controlling the functions that consume a lot of energy such as the defrost cycle and making ice.

- When the refrigerator operates in TALR mode, “TALR” is displayed on the refrigerator display.

- TALR mode is automatically deactivated after it lasts for the received duration (max. 15 minutes), or when you turn off the Peak Demand function. The mode is immediately deactivated and the refrigerator returns to the normal state when the door is opened or closed, or the dispenser is used.

Peak Demand Off

When you want the refrigerator to ignore the SMART GRID (Demand Response) signal from the utility company, you can turn off the Peak Demand function. When you turn off the Peak Demand function, the refrigerator ignores the SMART GRID (Demand Response) signal and is not controlled by the utility company.

Turning on or off the Peak Demand function

1. Tap any button (< , , or >) to wake up the display.

2. Tap < or > to select More Options, and the tap to confirm.

3. Tap < or > to select Peak Demand, and then tap to confirm.

4. Tap < or > to select On or Off, and then tap to confirm.

Using the Energy Management Function

The Energy Management function enables you to control and monitor your Energy Management refrigerator using the SmartThings app for your convenience.

1. Operational Status - You can check the DR and Peak Demand status.

2. Energy Consumption Reporting - Shows the accumulated power consumption. Power consumption data is updated every 10 minutes.

3. Delay Defrost Capability

- The Delay Defrost Capability function saves energy by delaying the defrost operation to a time specified by the user. You can configure the time. and this function will save energy during the specified period in a 24 hour cycle. If the time is not set, the function works with the default time settings. The default time settings are below:

- 6 am to 10 am: 1st. November ~ 30th. April

- 3 pm to 7 pm: 1st. May ~ 31th. October

To change the time setting for the Delay Defrost Capability You can change the time setting for the Delay Defrost Capability on the app

Provision for Open Access to the Connected Product Requirements

1. SGIP Open Standards (Smart Energy Profile 2.0

- Energy Consumption Reporting

- Demand Response

2. Samsung OPEN API

- Operational Status, User Settings & Messages - ICE Maker Status: GET /icemaker/status/vs/0

- Door Open Alarm: GET /doors/vs/0

- DR Status: GET /drlc/vs/0

- Delay Defrost Capability

- Set Schedule of the Defrost Delay: POST /defrost/reservation/vs/0?op=add

- Get Schedule of the Defrost Delay : GET /defrost/reservation/vs/0

- Delete Schedule of the Defrost Delay: POST /defrost/reservation/vs/0?op=remove

- Defrost Delay On/OFF: POST /defrost/delay/vs/0

Special features

Water pitcher (AutoFill Pitcher) (applicable models only)

Cold, purified water is always ready in the AutoFill Pitcher. You can put tea or fruits in the infuser to enjoy the various infused water you like.

01. Lid

02. Infuser holder

03. Infuser

04. Body

To fill the Water pitcher

1. Grasp a handle groove of the lid, and then pull up to open the lid.

2. Put tea leaves or fruit to your taste into the infuser.

3. Enable the AutoFill Pitcher function on the control panel. Open the Beverage Center door (Type A) or the left door of the fridge (Type B), and then mount the water pitcher onto the holder. Push it straight in as shown in the figure.

A. Type A models

B. Type B models

4. Close the door. The water pitcher will start to fill with chilled water a short time later.

5. To drink tea, open the Beverage Center door (Type A) or the left door of the fridge (Type B), and then detach the water pitcher. Pull it straight out.

A. Type A models

B. Type B models

Water dispenser (applicable models only)

To dispense chilled water, open the Beverage Center and press the dispenser lever.

Water clouding

Water supplied to the refrigerator flows through a core alkaline filter. During this filtering process, the water pressure of the water increases and the water becomes saturated with oxygen and nitrogen. This causes the water to look misty or cloudy temporarily when dispensed. This is normal and the water will look clear after a few seconds.

Ice maker

The refrigerator has a built-in ice maker that automatically dispenses ice.

• The overall design and/or accessories may differ with the model.

• This product has two types of ice makers.

Ice making

After you have installed your refrigerator and plugged it in, follow these instructions to ensure proper ice making and to keep the ice bucket full of ice.

For first-time use

• Let the ice maker make ice for 1-2 days.

• Discard the first 1-2 buckets of ice to remove impurities in the water supply system.

Diagnosis

• The overall design and/or accessories may differ with the model.

• If ice does not dispense, first check the status of ice maker using the Test button on the bottom of the ice maker.

• Press the Test button on the bottom of the ice maker. You will hear a chime (ding-dong) when you press the button. You will hear another chime if the ice maker is operating properly.

• Ice accumulating on one side of the tray is normal. Arrange the ice evenly in the tray to store more ice.

Maintenance

Handling and care

Ice bucket (applicable models only)

If you do not dispense ice for an extended period, ice may form clumps inside the bucket. If this happens, remove and empty the ice bucket.

AutoFill Pitcher (applicable models only)

1. Grasp a handle groove of the lid, and then pull up to remove.

2. Grasp both sides of the infuser holder, and then lift to remove.

3. While slightly twisting the infuser, pull it out of the sealed mouth.

4. Clean the infuser with neutral agents and running water. Rinse and dry well.

5. Reassemble the AutoFill Pitcher in the reverse order of disassembly.

Fridge shelves

The appearance of the shelves differs by model.

• To remove a shelf, fully open the corresponding door. Hold the front of the shelf, and then gently lift up and pull out.

• To reinsert, hold the shelf at an angle so the front is higher than the back, and then insert the top hook into the top shelf notch. Then, lower the shelf and insert the bottom shelf hook into the bottom shelf notch

Door bins

• To remove the door bin, hold the front sides of the bin, and then gently lift up to remove.

• To reinsert, insert the door bin slightly above its final location making sure that the back of the bin is against the door. Hold the rear of the door bin with both hands, and then press down so that it fits snugly.

Fridge drawers

Crisper+ / Flex Crisper

Gently lift up the front of the drawer and slide out.

• We recommend that you remove the door bins before removing the drawer. This is to prevent damage to the door bins.

• To reinsert, insert the drawer into the frame rails and then slide inward

Cleaning

Interior and exterior

Regularly use a dry cloth to remove all foreign substances such as dust or water from the power plug terminals and contact points.

1. Unplug the power cord.

2. Use a moistened, soft, lint-free cloth or paper towel to clean the refrigerator’s interior and exterior.

3. When done, use a dry cloth or paper towel to dry well.

4. Plug in the power cord.

Dispenser nozzle (applicable models only)

1. Hold the end of the dispenser nozzle (A).

2. While turning the dispenser nozzle (A) left, pull it down to remove it from the dispenser.

3. Clean the dispenser nozzle thoroughly, and then assemble it back.

Rubber seals

If the rubber seals of a door become dirty, the door may not close properly and reducing refrigerator performance and efficiency. Use a mild detergent and damp cloth to clean the rubber seals. Then, dry well with a cloth.

Rear panel

To keep cords and exposed parts of the rear panel free of dirt, vacuum the panel once or twice a year.

Replacement

Water filter

The “Replace water filter” message appears on the control panel to let you know it is time to replace the water filter. Before replacing the filter, make sure the water supply line is shut off.

1. Shut off the water supply line.

2. Open the filter cartridge cover.

3. Turn the knob of the filter cartridge counter clockwise 90 degrees (1/4 turn). The filter cartridge unlocks.

4. Pull out to remove the cartridge.

- If the water filter is severely contaminated, the cartridge may not be easy to remove. If that is the case, use force to remove the cartridge.

- To prevent water leaks from the filter opening, pull the cartridge straight out while removing it.

5. Insert a new filter cartridge. Use only Samsung-provided or approved filters.

6. Turn the cartridge knob clockwise to lock into place.

7. Close the filter cartridge cover.

8. On the control panel, go to More Options, and then run Filter Reset

Reverse osmosis water filtration system

The water pressure of the water supply system to a reverse osmosis water filtration system must be between 30-125 psi (206-861 kPa). The water pressure of the reverse osmosis water filtration system to the refrigerator’s cold water line must be at least 30 psi (206 kPa). If the water pressure is below these specifications:

• Check if the sediment filter in the reverse osmosis system is blocked. Replace the filter if necessary.

• Refill the water tank in the reverse osmosis system with water.

• If your refrigerator has a water filter, it may further reduce the water pressure when used in conjunction with a reverse osmosis system. Remove the water filter.

For more information or servicing, contact a licensed plumbing professional.

Ordering a new filter

To purchase a new water filter, contact a local Samsung service center or visit www. samsungparts.com on the web.

LED Lamps

To replace the lamps of the refrigerator, contact a local Samsung service center.

Door panel (applicable models only)

You can select the door panel you prefer for your BESPOKE refrigerator. Purchase the door panel at a Samsung retail store and an authorized installer will install the panel for you.

Troubleshooting

General

Temperature

Symptom	Possible causes	Solution
Fridge/freezer does not operate. Fridge/freezer temperature is warm.	Power cord is not plugged in properly.	Properly plug in the power cord.
	Temperature control is not set correctly.	Set the temperature lower.
	Refrigerator is located near a heat source or direct sunlight.	Keep the refrigerator away from direct sunlight or a heat source.
	Not enough clearance between refrigerator and nearby walls or cabinets.	Make sure there is a gap of at least 5 cm between the refrigerator back and sides and any nearby walls or cabinets
	Energy Saver mode is activated.	Deactivate Energy Saver mode.
	The refrigerator is overloaded. Food is blocking the refrigerator vents.	Do not overload the refrigerator. Do not allow food to block vents.
Fridge/freezer is over-cooling.	Temperature control is not set correctly.	Set the temperature higher
Interior wall is hot.	Refrigerator has heat-proof piping in the interior wall.	To prevent condensation from forming, the refrigerator has heat-proof piping in the front corners. If the ambient temperature rises, this equipment may not work effectively. This is not a system failure

Odors

Frost

Condensation

Water/ice (dispenser models only)

Symptom	Possible causes	Solution
Water flow is weaker than normal	Water pressure is too low	Make sure the water pressure is between 30 to 120 psi (206 to 827 kPa)
Ice maker makes a buzzing sound.	The ice maker function is activated, but the water supply to the refrigerator has not been connected.	Turn off the Ice Maker
Ice maker does not make ice.	Ice maker has just been installed.	You must wait for 12 hours for the refrigerator to make ice.
	Freezer temperature is too high.	Set the freezer temperature below -18 °C or -20 °C in warm ambient air
	Ice maker is off.	Turn on the ice maker.
Ice does not dispense.	Ice may jam if the ice dispenser is not used for a long time (approx. 3 weeks)	If you won't be using the refrigerator for a long time, empty the ice bucket and turn off the ice maker.
	Ice bucket is not properly inserted.	Make sure the ice bucket is properly inserted.
	Water line is not connected properly or water supply is not on.	Check the water installation conditions.
Water does not dispense.	Water line is not connected properly or water supply is not on.	Check the water installation conditions.
	Dispenser panel Lock is activated.	Deactivate dispenser panel Lock.
	A third-party water filter was installed.	• Use only Samsung-provided or approved filters. • Unapproved filters may leak and damage the refrigerator.
	The "Replace water filter" message appears on the control panel.	Replace the water filter. Then, on the control panel, go to More Options, and then run Filter Reset.

Do you hear abnormal sounds from the refrigerator?

Before calling for service, review the information below. If you still have questions about sounds your refrigerator is making, please call Samsung Customer Care at 1-800-SAMSUNG (726-7864). Note that you will be charged for any service visits related to normal operating sounds in which no defects were found.

These sounds are normal.

• When starting or ending an operation, the refrigerator may make sounds similar to a car engine igniting. As the operation stabilizes, the sounds will decrease.

• While the fan is operating, these sounds may occur. When the refrigerator reaches the set temperature, the fan sound will stop.

• During a defrost cycle, water may drip on the defrost heater, causing sizzling sounds

• As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes, causing bubbling sounds.

• As the refrigerator temperature increases or decreases, plastic parts contract and expand, creating knocking noises. These noises occur during the defrosting cycle or when electronic parts are working.

• For ice maker models: When the water valve opens to fill the ice maker, you may hear a buzzing sound.

• Due to pressure equalizing when you open and close the refrigerator door, you may hear a whooshing sound.

SmartThings

Smart Grid (applicable models only)