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25
ENGLISH
I have a problem with touch response.
• Touch does not respond.
- This may occur when the USB cable between PC and monitor is not connected. Remove the USB cable and connect
it again in 10 seconds.
- Make sure that your PC’s power cord is firmly plugged into a power outlet and restart your PC.
- Touch may not respond when the system is down due to the unstable network. Reconnect the LAN cable or restart
your PC.
- If your PC and monitor are not connected using a signal cable, touch does not respond. Check the signal cable
connection.
- Touch may not respond when the monitor is powered off. Check the monitor power.
- If you do not use a grounded outlet, it may cause a break or touch error. Always connect the power cord to a
grounded outlet.
- Check if the screen is currently on.
- A break or touch error may occur as below case.
> If touching the screen only with nail or fingertip
> If holding the touch pen or near the tip of the touch pen
> If using the touch pen while pressing it with strong force on the screen
• The location of a touch does not correspond to the touch coordinates.
- This may occur when the touch screen is not calibrated properly. Change your tablet PC settings.
• A touch is applied to a monitor other than the one I intended.
- This may occur if the monitor is not set as the default monitor when you are using multiple monitors. Set the
monitor as the default monitor.
- This may occur when the touch screen is not calibrated properly. Change your tablet PC settings.
• Multi-touch does not respond.
- The content played (e.g. Flash Player, Paint, etc.) may not support Multi-touch points. Make sure that you use a
content that supports Multi-touch point.
- Remove the USB cable and connect it again in 10 seconds.
- Run the content (e.g. Flash Player, Paint, etc.) again.
- Restart your PC.
- On the edge of the touch screen, multi-touch may work unstably.
- If the gap between two touch points is 20 mm (0.7 inches) or less, the touch error may occur.
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