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ENG
TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the earbuds:
• Power on the earbuds (see page 16).
• Charge the batteries (see page 22).
• Check the state of the status lights (see page 24).
• Make sure your mobile device supports Bluetooth connections.
• Download the Bose Music app and run available software updates.
• Increase the volume on your mobile device, and/or your audio/streaming app.
• Connect another mobile device (see page 26).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/Contact
PROBLEM WHAT TO DO
Earbuds don’t power on
If powering on for the first time, make sure you press the
button on the left earbud and then the right earbud.
Charge the earbuds (see page 22).
If the earbuds have been exposed to high or low
temperatures, let the earbuds return to room temperature.
Earbuds don’t connect
with mobile device
On your device:
• Turn the Bluetooth feature o and then on.
• Delete the earbuds from the Bluetooth list on your device.
Connect again (see page 26).
Clear the earbuds device list (see page 28). Connect again
(see page 26).
Move your device closer to the earbuds and away from any
interference or obstructions.
Connect another mobile device (see page 26).
To see how-to videos, visit:
worldwide.Bose.com/Support/SportOpenEarbuds
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