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ninjakitchen.eu
TROUBLESHOOTING GUIDE - Cont. REPLACEMENT PARTS
PRODUCT REGISTRATION
FreshVac Pump is stuck on container�
• To release the pump from the container, press the pump release button (up arrow) and
lift up.
FreshVac Pump won’t turn off when using the cup�
The pump will shut o once a vacuum seal is achieved. If a vacuum seal is not achieved, you
will be able to remove the pump from the lid. If this happens, turn o the pump and check
the following:
• Make sure the Pro Extractor Blades® Assembly is tightly attached to the cup.
• Ensure the FreshVac™ Tab on the Flip & Seal Lid is properly installed.
Doesn’t mix well; ingredients get stuck�
• Using the pre-set programs is the easiest way to achieve great results. The pulses and
pauses allow the ingredients to settle toward the blade assembly. If ingredients are routinely
getting stuck, adding some liquid will usually help.
• When filling the cup, start with fresh fruit or vegetables, then leafy greens or herbs. Next
add liquids or yogurt, then seeds, powders, or nut butters. Finally, add ice or
frozen ingredients.
Motor base won’t stick to worktop�
• Make sure surface and suction feet are wiped clean. Suction feet will only stick to
smooth surfaces.
• Suction feet will not stick on some surfaces such as wood, tile, and non-polished finishes.
• DO NOT attempt to use unit when the motor base is stuck to a surface that is not secure
(cutting board, platter, plates, etc.).
Unit is difficult to remove from counter for storage�
• Place your hands underneath both sides of the motor base and gently pull the unit up and
toward you.
You get a blinking “ “ Message
• The Smart Screen™ Motor Base can detect which container is installed. You may be trying
to use a program that is not designed for the container you have installed. The programs
available for a particular container will illuminate once the container is properly installed.
To order additional parts and accessories, visit ninjakitchen�eu
or contact Customer Service on 0800 862 0453.
Please visit registeryourninja.com or call 0800 862 0453 to register your new
Ninja® product within 28 days of purchase. You will be asked to provide
the store name, date of purchase, and model number along with your name
and address.
The registration will enable us to contact you in the unlikely event of a product
safety notification. By registering, you acknowledge you have read and understood
the instructions for use and warnings set forth in the accompanying instructions.
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