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20
PROBLEM POSSIBLE CAUSES EASY SOLUTION
Coffee not hot enough. Portafilter not pre-heated. Rinse portafilter under hot water outlet.
Dry thoroughly.
Milk too hot. Jug incorrectly positioned. Ensure milk jug is correctly positioned
on sensor. Adjust milk temperature
setting.
No crema. Coffee tamped too lightly. Tamp betweens or 15–20kg of pressure.
Coffee is ground too coarsely. Use slightly finer grind.
Refer to 'Coffee Dose and Tamping'
on page 10 and 'Extraction Tips'
on page 14.
Coffee beans or pre-ground coffee
are not fresh.
If grinding fresh whole coffee beans,
use freshly roasted coffee beans with
a ‘Roasted On’ date and consume
between 5–20 days after that date.
If using pre-ground coffee, use within
a week of grinding.
The filter basket may
be blocked.
Use the pin on the end of the provided
cleaning tool to unblock the hole(s).
Water leaking. Auto purge feature. Immediately
after the steam function, the
machine will purge water into
the drip tray. This ensures the
thermocoil is at the optimal
temperature.
Ensure the drip tray is firmly pushed
in place and emptied whenever the
indicator is displayed.
Water tank is not fully inserted and
locked into position.
Push water tank down completely to
lock into place.
Machine is on but
ceases to operate.
The safety thermal-cut out may
have activated due to the pump
overheating.
Press the 1 CUP and STEAM button
simultaneously for 5 seconds to switch
the machine off and unplug from the
power outlet. Allow to cool for about
30–60 minutes.
If problem persists, call Breville
Support.
Too much/too little
espresso is being
delivered to the cup.
Grind amount and/or grind size
settings and/or shot volumes
require adjustment.
Adjust the grind amount and/or grind
size settings. Refer to ‘Coffee Dose and
Tamping’, page 10, ‘The Grind’, page 11
and ‘Extraction Tips’, page 14.
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