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19
PROBLEM POSSIBLE CAUSES EASY SOLUTION
Espresso runs out
too quickly.
Coffee is ground too coarsely. Use slightly finer grind.
Refer to 'Coffee Dose and Tamping'
on page 10 and 'Extraction Tips'
on page 14.
Not enough coffee in the filter
basket.
Increase dose of coffee.
Tamp then use the Razor™ dose
trimming tool to trim off excess coffee.
Refer to 'Coffee Dose and Tamping'
on page 10 and 'Extraction Tips'
on page 14.
Coffee tamped too lightly. Tamp between or 15–20kg of pressure.
Espresso runs out around
the edge of the portafilter.
Portafilter not inserted
in the group head correctly.
Ensure portafilter is completely inserted
and rotated until resistance is felt.
There are coffee grounds around
the filter basket rim.
Clean excess coffee from the rim of the
filter basket to ensure a proper seal in
group head.
Too much coffee in the filter basket. Lower dose of coffee.
Refer to ‘Coffee Dose and
Tamping’, page 10.
After tamping, trim the coffee dose
using the Razor™ dose trimming tool.
No steam. Machine has not reached operating
temperature.
Allow time for the machine to reach
operating temperature.
Water tank is empty. Fill tank.
Water tank is not fully inserted and
locked into position.
Push water tank down completely
to lock into place.
Machine needs to be decalcified.
Perform descale cycle.
Steam wand is blocked. Refer to ‘Cleaning the Steam Wand’,
page 16.
Pulsing/pumping sound
while extracting espresso
or steaming milk.
The machine is carrying out the
normal operation of the pump.
No action required as this is the normal
operation of the machine.
Water tank is empty. Fill tank.
Water tank is not fully inserted and
locked into position.
Push water tank down completely to
lock into place.
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