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19
TECHNICAL ASSISTANCE AND
SERVICE
The Technical Assistance Department at Sonance is
available at (949) 492-7777 to answer any questions
concerning the operation and installation of your
speakers between the hours of 7:00 AM and 5:00 PM
Pacific time, Monday through Friday, except holidays.
In the event your unit should need repair or service, you
may return the unit to your authorized dealer or use the
following guidelines:
PLEASE KEEP ORIGINAL PACKAGING WHEN
POSSIBLE.
1. Be prepared to state the model number and / or
serial number, date of purchase, and dealer’s name
and address when calling.
2. Contact Sonance directly at (949) 492-7777 or
at www.sonance.com. YOU MUST HAVE PRIOR
AUTHORIZATION TO RETURN YOUR UNIT.
3. If you are returning the product directly to Sonance,
call us to obtain a return authorization number
(RMA) before shipping.
4. Ship the product via United Parcel Service, Federal
Express, or other package delivery service. Please
do not use the U.S. Postal Service.
5. Include the return authorization number on the
shipping label. Please do not write the RMA number
directly on the carton.
6. Ship to:
Attn: Quality Assurance Department
RMA# (include RMA number here)
Sonance
11016 Mulberry Ave. Suite B
Fontana, CA 92337
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