Miele CM 6360 MilkPerfection Fully Automatic Coffee Machine

Operating Instructions

Countertop Coffee Machine

To prevent accidents and machine damage, you must read these

instructions before installation or use.

en-US M.-Nr. 11 675 690

Caring for the environment

2

Packaging material

The packaging material used protects

Disposal of your old appliance

Electrical and electronic appliances

them in your household waste can be

harmful to your health and the

environment. Therefore, please do not

dispose of your old appliance with

regular household waste and follow

local regulations on proper disposal.

Consult with local authorities, dealers or

Miele in order to dispose of and recycle

electrical and electronic appliances.

Miele assumes no responsibility for

entrapment hazard.

Contents

3

Caring for the environment .............................................................................. 2

IMPORTANT SAFETY INSTRUCTIONS ............................................................ 6

Machine description ......................................................................................... 17

Controls and indicators .................................................................................... 19

Operation............................................................................................................ 21

Symbols in the display ........................................................................................ 22

Miele@home....................................................................................................... 23

Before first use .................................................................................................. 24

Filling the water tank......................................................................................... 26

Milk preparation................................................................................................... 32

Using a milk carton with the milk siphon ...................................................... 33

Making a coffee drink.......................................................................................... 34

Canceling a drink................................................................................................. 34

DoubleShot.......................................................................................................... 34

Making2portions (sensor button) ................................................................. 35

Coffee pot............................................................................................................ 35

Making coffee drinks from ground coffee ........................................................... 36

Adding ground coffee..................................................................................... 36

Tea....................................................................................................................... 37

Contents

4

Parameters......................................................................................................... 42

Displaying and changing parameters.................................................................. 42

Portion size.......................................................................................................... 42

Amount of coffee................................................................................................. 43

Brewing temperature ........................................................................................... 43

Pre-brewing ground coffee.................................................................................. 43

Profiles................................................................................................................ 44

Creating profiles .................................................................................................. 44

Making drinks stored in a profile ......................................................................... 44

Changing drinks within a profile.......................................................................... 44

Displaying and changing Settings....................................................................... 47

Language............................................................................................................. 47

Timer: switch off after.......................................................................................... 47

TeaTimer.............................................................................................................. 47

Volume................................................................................................................. 47

Display brightness............................................................................................... 47

Lighting................................................................................................................ 47

Info (display information) ..................................................................................... 47

Altitude ................................................................................................................ 47

Performance Mode.............................................................................................. 47

Miele@home ........................................................................................................ 50

Remote control.................................................................................................... 50

RemoteUpdate .................................................................................................... 50

Software version.................................................................................................. 51

Showroom program (Demo mode)...................................................................... 51

Factory default settings....................................................................................... 51

Cleaning and care ............................................................................................. 52

Overview of cleaning intervals............................................................................. 52

Contents

5

Clean by hand or in dishwasher.......................................................................... 53

Unsuitable cleaning agents ................................................................................. 54

Drip tray and grounds container.......................................................................... 55

Cleaning the drip tray cover ................................................................................ 56

Water container ................................................................................................... 56

Removing and cleaning the water container filter............................................... 57

Dismantling and cleaning the main dispenser .................................................... 57

Cleaning the steam jet......................................................................................... 59

Rinse appliance................................................................................................... 62

Rinsing the milk pipework ................................................................................... 62

Cleaning the milk pipework (maintenance program)........................................... 63

Degreasing the brew unit and cleaning the interior............................................. 64

Descaling the appliance ...................................................................................... 66

Frequently Asked Questions ............................................................................ 68

Messages in the display...................................................................................... 68

Unusual performance of the coffee system ........................................................ 71

Unsatisfactory results.......................................................................................... 79

Transport ............................................................................................................ 81

Appliance dimensions....................................................................................... 87

Technical data.................................................................................................... 89

IMPORTANT SAFETY INSTRUCTIONS

6

This coffee machine complies with all current safety requirements.

Inappropriate use can, however, lead to personal injury and

material damage.

Read the operating instructions carefully before using the coffee

machine. They contain important information on the installation,

safety, use and maintenance of the appliance. This prevents both

personal injury and damage to the coffee machine.

Miele strongly advises you to read and follow the instructions in

IMPORTANT SAFETY INSTRUCTIONS

7

preparation of drinks such as espresso, cappuccino, latte macchiato,

tea, etc. All other types of use are not permitted.

(2000m).

experience with the machine should not use it without supervision or

IMPORTANT SAFETY INSTRUCTIONS

8

IMPORTANT SAFETY INSTRUCTIONS

9

IMPORTANT SAFETY INSTRUCTIONS

16

magnets can cause scratches.

* depending on model: CM6360,

CM6560

Machine description

18

Controls and indicators

off

For showing information about the

current action or status

For making drinks

water, warm water, coffee pot

function

– Maintenance programs

– Profiles

– Settings

“2portions”sensor button

For dispensing 2portions of a drink

at once

aromatic coffee by using twice as

much ground coffee but the same

For scrolling through lists, selecting

entries, or changing values

“Back”sensor button

For returning to the previous menu

and canceling unwanted actions

MobileStart sensor button

For activating the Remote start

option for making drinks via the Miele

Controls and indicators

20

Drink button symbols

 Espresso macchiato

 Tea water

Operation

Sensor buttons

To operate the coffee machine, tap the

An audible signal is generated each

time a button is tapped. You can

adjust the volume of the signal tones

or switch the tones off (see “Settings –

Volume”).

Drinks menu

When the following appears in the

display, you are in the drinks menu:

You will then be able to start an action

or change settings in the menu. A scroll

bar at the right of the display shows

that additional options or text are

available.

Operation

22

Symbols in the display

The following symbols may also appear in the display in addition to the text:

complete connection failures.

Therefore, the availability of featured

functions cannot be guaranteed.

Before first use

24

Before using for the first time

 Remove any notices from the

 Remove the protective film from the

drip tray cover and place it into the

lower panel.

 Place the coffee machine on a level

flat surface that is not sensitive to

water (see “Installation”).

Clean the appliance before filling it

with water and coffee beans. Refer

to the relevant instructions in

“Cleaning and care”; for example,

container up to the “max.” mark and

then reinsert the water container.

 Take the lid off the coffee bean

container, fill the container with

roasted coffee beans, and replace the

lid.

 Insert the electrical plug of the coffee

machine into the outlet.

Turning on for the first time

 Press the On/Off button if nothing

 Select the desired display language.

Tip: You can also choose to set up

Miele@home for your coffee machine at

 Make sure that your WiFi network

signal is sufficiently strong in the

place where you want to set up your

coffee machine.

 Select the connection method you

up.

Before first use

Your local water authority will be able

to tell you the hardness of the water in

your area.

More information can be found under

“Settings – Water hardness”.

 Enter your local water hardness (in

°dH) and confirm withOK.

- Barista Mode: This mode has been

optimized for unadulterated coffee

enjoyment.

- Latte Mode: In this mode, milk-

based drinks can be prepared within

a much shorter space of time.

 Select the desired mode and confirm

withOK.

Your machine has been successfully set

up and is ready for use.

time, rinse the milk pipework (see

“Cleaning and care – Rinsing the milk

pipework”).

after the first few coffees have been

made.

To ensure that any coffee residues

from the factory testing process are

removed from the brewing system,

please throw away the first 2cups of

coffee when using the coffee

supply while using it for the first time,

you will have to set it up for use

again.

A larger quantity of coffee beans is

ground for the first coffee drinks and

powder from the coffee grounds may

adhere to the lid of the drip tray.

Preparing beverages

32

Milk preparation

unsuitable liquids can interfere with

milk preparation.

The milk used must not contain any

additives.

Only use pasteurized cow's milk.

If you have not made any milk drinks

for a while, rinse the milk pipework

thoroughly before making the first

drink.

Tip: Using cold cow's milk

milk froth will be slightly creamier than

with low-fat milk.

You can prepare milk with the milk

siphon or milk flask (included,

depending on the model).

There is one connecting piece

(included) which can be inserted either

into the milk siphon or into the milk

flask lid.

The appliance is supplied with the

on the main dispenser makes it easier

to assemble it correctly.

The milk siphon enables you to prepare

milk directly from milk cartons or other

suitable containers.

 First attach the connecting piece to

the long stainless steel tube. Make

sure that the slanted end of the

stainless steel tube is pointing

machine.

 Connect the milk pipework to the

aperture in the main dispenser.

depending on model: CM6360,

CM6560

Milk is not cooled in the milk flask.

For high-quality milk froth, always

use cold milk (<50°F/10°C).

 Insert the connecting piece into the

lid from above until everything sits

flush.

Preparing beverages

34

 Connect the stainless steel tube to

the inside of the lid. Make sure that

the slanted end of the stainless steel

tube is pointing downward.

 Place the milk flask to the right next

to the coffee machine.

 Attach the milk pipework rinse valve

to the milk flask lid.

 Connect the milk flask to the coffee

drink.

Making a coffee drink

 Place a cup under the main

dispenser.

 Select a drink: tap the sensor button

for the drink you want. Or select a

Dispensing will start.

Canceling a drink

 Tap the lit orange symbol on the

display.

DoubleShot

Select the DoubleShot function if

you would like a particularly strong and

aromatic coffee. In this case, more

coffee beans will be ground and brewed

halfway through brewing. The shorter

extraction time means that fewer

unwanted aromas and bitter

compounds will be released.

beans will be ground and brewed.

button)

You can dispense 2portions of a drink

into 1large cup or into 2cups at the

same time.

 Place a cup under each of the main

coffee dispenser spouts.

 Tap the sensor button immediately

before or after you start making a

Coffee pot

You can make several cups of coffee

containers have enough beans and

water inside them before starting the

 Place a sufficiently large container

under the main dispenser.

 Tap the sensor button.

 Select the number of cups you want

(3to8).

Preparing beverages

36

Making coffee drinks from

 Close the coffee chute.

Tea

your own personal preference.

Follow the instructions for making

tea on the tea packaging.

The amount of tea required varies from

one type of tea to another. Always

follow the recommendations of the

manufacturer on the packaging or of

the retailer.

Preparing beverages

38

You can adjust the amount of water

according to the type of tea and the

size of the cup (see “Portion size”).

While the brewing time is counting

down, you can continue to use the

coffee machine as normal. After the

brewing time has elapsed, an audible

signal will sound and the symbol will

flash.

You can choose between the following

options:

 Tap the sensor button.

 Select the setting you want and

confirm withOK.

Tap the sensor button to access the

menu containing the various types of

tea.

The drinks menu is displayed.

 Pour loose tea into a tea filter or

similar or take a tea bag out of the

packet.

 Place the cup under the hot-water

been selected, the kitchen timer for the

brewing time will start running once the

water has been dispensed.

Starting the TeaTimer manually

as the water has been dispensed.

 TapOK.

The editor will open with a suggested

time.

After the brewing time has elapsed, an

audible signal will sound and the

symbol will flash.

hot and can cause scalding.

Keep away from the area underneath

the dispensers when hot liquids and

steam are being dispensed.

Do not touch hot components.

You can choose between the following

options:

- hot water at approx.175°F (80°C)

- warm water at approx.140°F (60°C)

The drinks menu is displayed.

Dispensing will start.

Expert Mode

40

change the portion size while the drink

is being made. The setting will not be

saved and will only apply to the current

drink.

SwitchingExpert Mode on and

off

The drinks menu is displayed.

 Tap the sensor button.

 Select the option you want.

 Confirm withOK.

The setting is saved.

Expert Mode: changing the

2portions, Expert mode cannot be

used to change the portion size.

 Select a drink.

Dispensing will start. You can adjust the

portion size while it is being dispensed,

e.g., individually change the amount of

hot milk, milk froth, and espresso for a

latte macchiato.

The grinder setting determines the

contact time between the ground coffee

and the water, known as the extraction

time. When the ideal grinder setting is

selected, the machine dispenses a

perfect cup of coffee with a fine,

hazelnut-brown crema.

the coffee grinder is set correctly.

The grinder setting is too coarse if the

coffee or espresso is watery and tastes

acidic. The crema is very pale.

Set a finer grinder setting.

The grinder setting is too fine if the

coffee or espresso tastes too bitter and

the crema is dark brown.

Set a coarser grinder setting.

Only adjust the grinder one setting at

 Push the slide control one setting to

the left (for finer grinding) or one

setting to the right (for coarser

grinding).

 Empty the drip tray and grounds

container.

 Make one cup of coffee.

After this, you can adjust the grinder

setting again.

The altered grinder setting will not be

used until after the second coffee has

been dispensed.

Settings

48

Eco Mode is an energy-saving mode.

The system does not heat up until

someone starts making a drink.

This Performance Mode has been

optimized for unadulterated coffee

This Performance Mode has been

optimized for preparing milk. Milk-

based drinks can be prepared within a

much shorter space of time. This mode

consumes more energy than Eco Mode

and Barista Mode.

This Performance Mode has been

configured for the occasional intensive

use of the coffee machine, e.g., for

Settings

Settings

50

Miele@home

The following points may appear under

- Deactivate*/Activate*: The settings

for the WiFi network are retained, but

the network is switched on or off.

ensure that all personal data has been

removed and the previous owner will

no longer be able to access the coffee

machine.

* This menu option appears if

Miele@home has been set up and the

coffee machine has – where applicable

– been connected to a WiFi network.

Remote control

The remote-control option appears

start making a drink via the app,

MobileStart also needs to be activated.

The remote-control function is switched

The RemoteUpdate function allows the

software on your coffee machine to be

updated. If an update is available for

your coffee machine, it will

automatically download it. Updates will

not be installed automatically. They

must be initiated manually.

If you do not install an update, you can

continue to use your coffee machine in

the usual way. However, Miele

installation manually.

Deactivate RemoteUpdate if you do not

want any updates to be downloaded

automatically.

Settings

Information about the content and

scope of an update is provided in the

Miele app.

A message will appear in your coffee

machine display if a software update is

available.

You can install the update immediately

or postpone this until later. When the

coffee machine is switched on again,

you will be reminded about the update.

an update is available.

- Once an update has been installed, it

cannot be undone.

- Do not switch the coffee machine off

during the update. Otherwise, the

update will be aborted and will not be

installed.

- Some software updates can only be

carried out by Miele Customer

Service.

Showroom program (Demo

domestic use.

enables the coffee machine to be

demonstrated in shops or showrooms.

In this mode, the machine lights up but

no drinks can be prepared and no

maintenance programs can be run.

You can activate demo mode without

commissioning the appliance for the

first time. Switch the coffee machine

The following will not be reset:

- The number of drinks dispensed

- Language

- Profiles and the associated drinks

- Miele@home

Cleaning and care

52

Heat and moisture inside the coffee machine can cause coffee residues to

become moldy and/or milk residues to go off and pose a risk to health.

Clean by hand or in

The brew unit is not dishwasher

safe.

Only clean the brew unit by hand

with warm water. Do not use any

cleaning agents.

The following components must be

cleaned by hand only:

- Main dispenser stainless steel cover

- Brew unit

- Water reservoir lid

excessively high dishwasher

130°F (55°C).

Contact with natural dyes, such as

those found in carrots, tomatoes, and

ketchup, may discolor the plastic

parts in the dishwasher. This

discoloration does not affect the

stability of the parts.

The following parts are dishwasher-

safe:

Cleaning and care

54

on hot components or by hot liquids.

Components can become very hot

Always allow the coffee machine to

cool down before cleaning it.

Please be aware that water in the

drip tray can also be very hot.

ingress.

The steam from a steam cleaning

appliance could reach electrical

Unsuitable cleaning agents

any spillages or splashes of

descaling agent immediately.

Drip tray and grounds

Clean the drip tray and grounds

container every day to avoid

Cleaning and care

56

Cleaning the drip tray cover

 Remove the drip tray cover.

and wash it by hand.

 The water container can be cleaned

in the dishwasher, or by hand using

warm water and liquid dish soap. Dry

the water container after cleaning.

 Carefully clean the surface the water

container sits on, particularly the

slots.

 Install the lid back on the water

container.

Removing and cleaning the

The water container filter is located

 Remove the water container.

 Unscrew the cap. Remove the seal

and the filter.

 Rinse all parts carefully under running

water.

 Then replace the water container filter

(with the cross facing upward) and

then the seal. Finally screw the cap

back on tightly.

 Replace the water container.

All other parts are dishwasher-safe.

- Use the supplied cleaning brush for

parts that are difficult to reach, e.g.,

in the dispensing unit.

 Push the main dispenser down

completely and remove the stainless

steel cover by pulling it off toward

you.

 Remove the dispensing unit toward

the front.

Cleaning and care

64

Degreasing the brew unit and

It is recommended to use Miele

 Tap the sensor control.

 Confirm withOK.

The maintenance program will then

start.

 Follow the instructions in the display.

Clean the brew unit by hand only

with warm water. Do not use liquid

dish soap or any cleaning agents.

unit under running water once a

week.

 Open the appliance door.

 Press and hold the button under the

brew unit handle and, while doing

so, turn the handle to the left.

 Carefully pull the brew unit out of the

coffee machine.

 Clean the brew unit by hand under

warm running water without using

cleaning agent or liquid dish soap.

coffee from sticking to it the next time

a coffee is made.

Make sure to remove moist ground

coffee remnants regularly to prevent

bacteria from forming.

 Clean the interior of the coffee

machine. Make sure that the areas

highlighted in the illustration are

cleaned especially well.

Tip: Use your vacuum cleaner to

the brew unit (arrow).

 Push the brew unit containing the

cleaning tablet back into the coffee

machine.

Cleaning and care

66

 Press the button on the end of the

handle of the brew unit and while

doing so turn the handle

clockwise.

 Close the service panel.

 Follow the additional instructions

Descaling the appliance

when descaling.

Limescale builds up in the coffee

machine through use. How often the

machine needs to be descaled will

depend on the water hardness level in

your area. Limescale must be removed

regularly.

The machine will guide you through the

descaling process. Various messages

will appear in the display, e.g., you will

The remaining number of drinks that

can be made before descaling will show

in the display after each drink.

 Confirm the message withOK.

When the number of remaining portions

reaches0, the coffee machine will lock.

You can switch the coffee machine off if

you do not want to carry out the

descaling program at this point. You

cannot make any drinks until the

 Follow the instructions in the display.

high for the descaling process, the

coffee machine cools down. No

separate message is shown on the

display during the cooling phase.

display, proceed as follows.

For optimum descaling results, it is

contain other acids besides citric

acid and/or other undesirable

substances, such as chlorides, may

cause damage to the product.

Moreover, the descaling result

required cannot be guaranteed if the

descaling solution was not of the

appropriate concentration.

The descaling tablets are available to

order from the Miele online shop, from

 Fill the water container to the mark

with lukewarm water.

Follow the instructions for the mixing

ratio carefully. Do not fill the water

container with too much or too little

water. Otherwise the descaling

process will be canceled

prematurely.

 Reinsert the water container.

rinse it thoroughly with clean water.

Ensure that no descaling solution

residue remains in the water

container. Fill the water container at

least up to the mark with fresh tap

water.

The descaling process is complete

when the drinks menu appears.

Frequently Asked Questions

68

With the help of the following guide minor faults in the performance of the

machine, some of which may result from incorrect operation, can be remedied

without contacting the Service Department.

Messages in the display

Error messages must be confirmed withOK, otherwise the message may

Frequently Asked Questions

Frequently Asked Questions

70

Frequently Asked Questions

 Change this setting (see “Settings”).

Frequently Asked Questions

72

The water container was not correctly filled up and

inserted during descaling.

 Fill the water container to the descaling symbol

and restart the descaling program.

The coffee machine needs descaling.

 Descale the coffee machine.

This is not a fault.

Frequently Asked Questions

The seam on the milk pipework, main dispenser, and

on the rinse valve makes it easier to assemble.

 Check whether the milk pipework is correctly

connected to the main dispenser.

The milk pipework is blocked.

 Clean the main dispenser and milk pipework

carefully with the brush.

 Empty the drip tray and grounds container.

Reassemble all parts and push the drip tray back

as far as it will go in the coffee machine.

Frequently Asked Questions

80

interior”).

Transport

If the coffee system will not be used for

an extended period of time, e.g.

vacation, or will be transported over a

long distance, the appliance should be

prepared as follows.

When the display goes out, the

machine has finished evaporating.

Service and warranty

82

Contact in the event of a fault

In the event of a fault which you cannot

You can book a Miele Service Call

online at www.miele.com/service.

Appliance warranty and

Accessories

These products and other useful

accessories can be ordered via the

Miele Webstore, from Miele Service or

from your Miele dealer.

Optional accessories

Miele also offers a range of optional

Saving energy

84

Electrical connection

Before connecting the coffee machine,

make sure that the connection data on

the data plate (voltage and frequency)

matches the electrical supply.

This data must match to avoid the risk

of damage to the coffee machine. If in

any doubt, consult a qualified

electrician.

The coffee machine must be connected

The coffee machine must not be used

with energy saving plugs. These

reduce the energy supply to the

machine, which could generate

excessive heat.

Installation

86

insufficient ventilation.

If the coffee machine is not

use.

If the coffee machine is installed in a

niche, the niche must provide the

following minimum dimensions:

Appliance dimensions

Appliance dimensions

88

Technical data