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12
Troubleshooting
• Turn o the equipment before carrying out maintenance on the machine or when checking that its parts are in proper working
order.
• To avoid unnecessary hassles, consult the following table before contacting customer service with any mechanical issues.
Problems Possible Cause Possible Solution
Machine refuses
to start
• Flat battery
• Overheating protection is on
• On/O button is damaged
• Charge the battery.
• Wait for a while until the unit is cool down and resume
working
• Contact the Snow Joe
®
+ Sun Joe
®
customer service
center at 1-866-SNOWJOE (1-866-766-9563).
• Empty the dust tank
• Clean the HEPA lter
• Charge the battery
• Shut down the unit. Wait for a while until the unit is cool
down before resuming working
• Empty the dust tank
• Clean the HEPA lter
• Dust tank is full
• HEPA lter is clogged
• Battery power is low
• The unit works continuously for
too long
• Dust tank is full
• HEPA lter is clogged
Vacuum suction
drops
Motor housing is hot
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