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petsafe.com 9
Care and Cleaning
1. Unplug the power adaptor from the wall outlet, and disconnect it from the litter box.
2. Lift and remove the litter box frame from the crystal litter tray.
3. Remove the waste trap lid by lifting it up until it pops out of the notches on the litter box base.
Be sure to pull straight up on the waste trap lid when removing it.
4. Wipe all surfaces on the litter box frame with a cloth or sponge using mild soap and water.
Wipe the rake with a sponge or soft brush. DO NOT use bleach or chemicals to
clean as they can act as a repellent to your cat.
5. Clean the detection sensors on the interior sides of the litter box frame to make sure they are
not blocked.
6. Thoroughly dry all parts before reassembling the litter box.
7. Replace the waste trap lid, and install a new litter tray.
Troubleshooting
The answers to these questions should help you solve any problems you have with your PetSafe
®
ScoopFree
®
Smart Self Cleaning Litter Box. If they
do not, please contact our Customer Care Center at +1 (800) 732-2677 or visit our website at www.petsafe.com.
TROUBLESHOOTING
Cannot complete the
on-boarding process due
to the steps not finalizing.
• Close out of the app completely, making sure that the app is closed in the background as well. Then
reopen the app and proceed as usual.
• Unplug the litter box, wait 10 seconds, and plug it back in. Close out of the app and reopen it once the
litter box is plugged back in. If necessary, reset the Wi-Fi as well by holding down the Wi-Fi button on
the litter box for 10 seconds.
The manual rake button
LED light changes from
blue with red flashes to
solid red after pressing
the manual rake button.
• Check for obstructions around the rake, and remove them if necessary.
• Make sure the magnets on the waste trap lid are properly attached to the metal tabs on the litter tray.
• Check to see if the detection sensors are dirty or obstructed, and clean them if necessary.
• Check if the waste trap is full. If so, change the litter tray.
• Ensure the litter is evenly distributed, and never add extra litter.
• Unplug the litter box, wait 10 seconds and plug it back in. The rake should return to home position, and
the LED light should be solid blue.
• If the above troubleshooting tips do not fix the issue, call our Customer Care Center.
The magnets on the waste
trap cover do not attach to
the litter tray.
• The waste trap lid may not be properly installed.
• Press down on the waste trap lid or lift the waste trap on the litter tray until you hear a “click,” indicating
that the magnets have attached to the tray.
The litter box frame is not
level on the litter tray.
The litter box should rest on the litter tray when installed, not on the floor. Make sure the litter box is
completely level on the litter tray.
Customer Care International
USA & Canada — Tel: +1 (800) 732-2677 — Monday–Friday 8 AM–8 PM, Saturday 9 AM–5 PM
Australia — Tel: 1800 786 608 — Monday–Friday 8:30 AM–5 PM
New Zealand — Tel: 0800 543 054 — Monday–Friday 10:30 AM–7 PM
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