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TROUBLESHOOTING
54
|
ENG
SYMPTOM SOLUTION
Soundbar doesn’t
play audio from the
correct source or
selects the incorrect
source after a delay
Set CEC to Alternate On using the Bose Music app.
Disable CEC on your source. Refer to the source owner’s guide.
Soundbar and source
don’t power on/o
simultaneously
On the remote, press the source button for the source that is out
of sync.
Press the Power button I to power on/o the source.
Soundbar doesn’t
connect to
Wi-Fi network
In the Bose Music app, select the correct network name, and enter
the network password (case-sensitive).
Make sure the soundbar and your mobile device are connected to the
same Wi-Fi network.
If your network information has changed, see page 20.
Enable Wi-Fi on the mobile device you are using for setup.
Close other open applications on your mobile device.
Restart your mobile device and router.
If your router supports both 2.4GHz and 5GHz bands, make sure both
the device (mobile or computer) and soundbar are connecting to the
same band.
NOTE: Give each band a unique name to make sure you’re
connecting to the correct band.
Reset the router.
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds, and firmly plug them into
the AC (mains) outlet. Uninstall the Bose Music app on your mobile
device, reinstall the app, and restart setup.
Connect to the network using an Ethernet cable.
If connecting to a dierent network and the app doesn’t prompt you
for setup, go to the main screen and add the soundbar.
Soundbar doesn’t
connect with
Bluetooth device
On your mobile device, turn the Bluetooth feature o and then on.
Delete the soundbar from the Bluetooth list. Connect again
(see page 39).
Connect a dierent mobile device (see page 40).
Make sure you’re using a compatible Bluetooth mobile device.
Delete the soundbar from your mobile device Bluetooth list. Connect
again (see page 39).
Clear the soundbar device list (see page 40). Connect again
(see page 39).
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