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TROUBLESHOOTING
52
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ENG
SYMPTOM SOLUTION
Audio isn’t playing in
Dolby Atmos
Check the audio stream in the Bose Music app.
Make sure the HDMI cable is connected to your TV’s HDMI eARC port.
Remote is
inconsistent or
doesn’t work
Match the H and z symbols on the batteries with the H and z
markings inside the compartment (see page 49).
Replace the batteries (see page 49).
Make sure the remote is within operating range (20 ft or 6 m) of
the soundbar.
Make sure there are no obstructions between the remote and
the soundbar.
Intermittent or no
audio from soundbar
If the left end of the light bar is glowing solid white, the soundbar is
muted. Press the Mute button A to unmute the soundbar.
Make sure your mobile device isn’t muted.
Increase the volume on the soundbar (see page 26) or your
mobile device.
Switch to a dierent source (see page 24).
Play audio from a dierent application or music service.
If the audio is from a Wi-Fi source, reset the router.
Restart your mobile device.
Make sure you’re using a compatible Bluetooth mobile device.
Make sure that the soundbar’s HDMI cable is inserted into a port on
your TV labeled HDMI eARC (Enhanced Audio Return Channel), not
a standard HDMI port. If your TV doesn’t have an HDMI eARC port,
connect to the HDMI ARC port. If your TV doesn’t have an ARC port,
connect to the soundbar using the optical cable (see page 62).
If the soundbar is connected to your TV’s HDMI eARC (or ARC) port,
make sure that Consumer Electronics Control (CEC) is enabled in
your TV system menu. Your TV may refer to CEC by a dierent name.
Refer to your TV owner’s guide.
Disconnect the HDMI cable from your TV’s HDMI eARC (or ARC) port
and reconnect it.
Insert the optical cable into a port on your TV labeled Output or
OUT, not Input or IN.
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds, and plug them firmly into a
live AC (mains) outlet.
Set CEC to Alternate On using the Bose Music app.
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