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TROUBLESHOOTING
53
|
ENG
SYMPTOM SOLUTION
Soundbar doesn’t
connect to bass
module or
surround speakers
Refer to your bass module or surround speakers owner’s guide for
troubleshooting (see page 47).
Make sure your bass module or surround speakers are compatible
with the soundbar (see page 47).
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds, and firmly plug them into the
AC (mains) outlet.
No audio from
bass module or
surround speakers
Make sure your bass module or surround speakers are compatible
with the soundbar (see page 47).
Make sure the software is current in the Bose Music app.
Adjust the bass level using the Bose Music app (see page 27).
Switch to a dierent source (see page 24).
Sound is coming
from TV speaker
Make sure that the soundbar’s HDMI cable is inserted into a port on
your TV labeled HDMI eARC (Enhanced Audio Return Channel), not
a standard HDMI port. If your TV doesn’t have an HDMI eARC port,
connect to the HDMI ARC port. If your TV doesn’t have an ARC port,
connect to the soundbar using the optical cable (see page 62).
Disconnect the HDMI cable from your TV’s HDMI eARC (or ARC) port
and reconnect it.
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds, and firmly plug them into the
AC (mains) outlet.
Turn o your TV speakers. Refer to your TV owner’s guide.
Decrease your TV volume to its lowest setting.
If the soundbar is connected to your TV’s HDMI eARC (or ARC) port,
make sure that Consumer Electronics Control (CEC) is enabled in
your TV system menu. Your TV may refer to CEC by a dierent name.
Refer to your TV owner’s guide.
Set CEC to Alternate On using the Bose Music app.
Poor or
distorted audio
Test dierent sources if available.
Make sure that your TV can output surround sound audio. Refer to
your TV owner’s guide.
If the audio is being played from another device, reduce the volume
of that device.
Adjust the bass level using the Bose Music app (see page 27).
Power o your TV speakers. Refer to your TV owner’s guide.
Check for sound (see page 63).
Run ADAPTiQ audio calibration (see page 21).
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