Loading ...
Loading ...
Loading ...
APPENDIX
Troubleshooting
Before calling for service, review the problems and solutions below. If none of the suggested
solutions resolve your problem, please visit our website at www.samsung.com or call Samsung
Customer Care. Note that you will be charged for any service calls in which no defects were
found.
Problems Solutions
The vacuum cleaner does
not work.
• Check the battery level and charge the battery.
• Check whether the product is turned off, and then press the
power button to turn it on.
• Check whether the pipe, dustbin or brush is blocked.
• Check whether the washable micro lter is inserted correctly.
• If the vacuum has not been used for a long time, charge the
battery.
• If the battery dies, replace the battery.
Suction force decreases
suddenly and the vacuum
makes a vibrating sound.
• Check whether a brush, dustbin or pipe is clogged with foreign
matter and remove it.
• Check whether the dustbin is fully lled with dust. If it is, empty
the bin.
• Check whether the lter is dirty. If it is, clean the lter.
The vacuum cleaner
cannot be charged.
• Check if foreign matter (dust) is on the charging terminal.
Remove any foreign matter with a cotton swab or soft cloth.
• Check that the vacuum cleaner is properly aligned on the
charging station and the LED of the battery level indicator is
turned on.
• Conrm that the voltage provided to the charging stand matches
the requirements of the charging stand.
The spinning brush does
not work.
• Turn off the vacuum and check whether the brush is clogged
with foreign matter. If so, remove the foreign matter and restart
the vacuum.
• If the brush still does not spin, turn the vacuum cleaner off and
back on a second time.
– For the Soft Action Brush and Wet brush, if the vacuum
overheats, it may take about 30minutes for the motor to cool.
An odor is coming from
the air outlet or lter of
the vacuum cleaner.
• Empty the dustbin and clean the lters frequently.
– As your vacuum cleaner is a new product, it may have a slight
odor for the rst 3 months after purchase.
– If you use the vacuum cleaner frequently, accumulated dirt in
the dustbin or dust on the lter may generate an odor.
• Replacement lters are available at your local Samsung service
agent.
English
33
VS9000+VCA-SAE90_AA_00821U-00.indb 33 2020-12-02 오후 4:46:01
Loading ...
Loading ...
Loading ...