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IMPORTANT!READANDFOLLOWALLINSTALLATIONANDMAINTENANCEINSTRUCTIONS,INCLUDINGCLEANINGTHEUNITASSPECIFIED,AND
REPLACINGGASKETSANNUALLY,ANDPARTSASNEEDED.
ENGLAND’SSTOVEWORKSISNOTRESPONSIBLEFORANYDAMAGEORINJURYINCURREDDUETONEGLECT,ORDUETOUNSAFEINSTALLATIONOR
USAGEOFTHISPRODUCT.CALLTECHNICALSUPPORTWITHANYQUESTIONS.
Trouble‐ShootingGuide
WARNING:ToavoidELECTRICALSHOCKalwaysdisconnecttheunitfromthepowersourceBEFORE
attemptinganyrepair.Ifthisguidedoesnotcorrecttheproblem,callyourlocaldealerorTechnical
Supportat1‐800‐245‐6489.
Problem Cause Solution
Augernotturning 1.Badaugermotor. 1.Replaceaugermotor.
2.Foreignmatterjammingauger. 2.Removepelletsandobject.
3.Vacuumsensor. 3.Checkexhaustblower.
Smokesmellordustinhouse 1.Improperexhaustconnection. 1.Checkexhaustconnectionsfor
leaks,especiallytheexhaustblower
connect.Sealleakswithsilicone,
aluminumtapeorahoseclamp.
Roomblowernotoperating 1.Loosethermalsensor. 1.Tightenconnectiononsensor.
2.Blowerspeedsethigherthanheat
range,causingstovetocoolandblowerto
cycle.
2.Lowerblowerspeed.
3.Looseconnection. 3.Checkcontrolboardconnection.
Exhaustblowernotoperating 1.Looseconnection. 1.Checkcontrolboardconnection.
2.Badblower. 2.Replaceblower.
3.Badvacuumsensor. 3.Replacevacuumsensor.
LazyFire 1.Badexhaustblower. 1.Inspectandreplaceblower.
2.Excessivepelletmoisture. 2.Keeppelletsdry.
3.Excessiveashbuild‐up. 3.Thoroughlycleanunit.
4.Lowqualitypellets. 4.UseonlyPFIpremiumpellets.
BlownFuse 1.Powersurge. 1.Replacefuse;usesurgeprotector.
2.Exposedwire. 2.Checkforexposedorfrayedwire
andlooseconnections.
3.Electricalcomponentshorting. 3.Checkmotorsandblowersfor
obstructionsorshortcircuits.
HighPelletConsumption 1.Lowqualityornon‐uniformlysized
pellets.
1.Usepremiumpelletsortry
anotherpelletbrand.
SqueakingNoise 1.Obstructioninaugertube. 1.Checkaugertubeforforeign
objects.
2.BlowerNoise. 2.Remove,clean,andoilblower.
PingingorRattlingNoise 1.Foreignmaterialinblower. 1.Checkbothblowersformaterial.
2.Looseexhaustfansetscrew. 2.Checksetscrewfortightness.
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