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18
6. TROUBLESHOOTING GUIDE
1. The unit does not work .
Unplug it for two or more hours, replug it to see if there is a long beep, if not, the PCB board need to
be replaced. Contact customer service team for help.
2.
The blower works for about 5s then shut off.
Press the temp button on the remote until there is no temp number showing on the remote display
to see if the blower will work.
3. The unit turns on and off by itself.
1) Confirm if the installation environment around may have vibration.
2) If not, unplug and replug the glass to see if it will work, make sure the unit is off when you do this.
3) If still not, the PCB needs to be replaced.
4. The flame does not flicker.
The spindle might be stuc k by the wires that falling off or the flame motor is stuck, please contact
customer service team for a checking instruction manual to proceed.
5. One side of the flame disappeared or higher or weak or strange.
If other functions such as the fuel bed and heating are working properly , the flame LED board
m
ight jump out from the fixers and need to be adjusted, if it does not work, the flame led boards
need to be replaced
.
6. The color of the fuel bed is not consistent.
The fuel bed LED board needs to be replaced.
7. There is a noise only when the flame is on.
The spindle touches the wires or panels around, please contact customer service team for a
checking
instruction manual.
8.
There is a noise o nly when the heater is on.
Please contact customer service team for a checking instruction manual.
9. The heater of my new product does not work.
1)
2) There is no air blowing.
Check if the connector on the PCB board that links to the fan is loosen, if not, the problem might
the PCB board.
3) There is only cold air.
The heating element might be broken. Please contact customer service team for help.
4) It blows a little heat and then shut off and never come back unless replug it.
The fan might be stuck or the heat motor is fall off. Confirm if there is something
gettin
g red
inside the air outlet when turn the heater on, then contact customer service team for help.
The blower works for about 5s then shuts off.
Press the temperature on the remote until there is no temp number showing on the
remote display to see if the blower will work. If not, check if the sensor is loosen, if yes, please
kindly noted that there would be a 3 degree deviation between the temp the sensor feels and the
room temperature.
be
11. The glass is broken.
The glass is available on Amazon, please contact customer service team for a purchase link.
10. The heater of my old product no longer works.
The fan or PCB board needs to be replaced. Please contact customer service team for help.
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