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45
PROBLEM POSSIBLE CAUSES WHAT TO DO
Dye transfer Coloured items not washed
separately from white/
lightcoloured items.
Remember to separate whites
andcolours.
New or non-colourfast items
not washed separately.
Wash non-colourfast items separately
and select
COLD wash temperature.
Wet items have been left sitting
for too long.
Remove items from washer as soon
as the cycle is finished, or if items are
not to be removed from the washer
immediately select
WRINKLE FREE.
Wash temperature. Consider the wash temperature you
select for your coloured items. Lower
the temperature if you are concerned.
Black or grey
marks on
clothes
Incorrect amount of detergent. Ensure the correct dose of
detergent is used for the load size
and soil level, refer to ‘Detergent
and softener’.
Washer needs to be cleaned. Empty the washer and complete a
DRUM CLEANcycle, refer to ‘Cleaning
the drum and the door’.
Tangling Items not sorted correctly. Separate larger items from
smalleritems.
Washer loaded incorrectly. Load items loosely and individually
into the washer, ie not folded.
Incorrect cycle for load
type selected.
Use the
EASY IRON or STEAM REFRESH
cycle for items that crease easily.
Overloaded in terms of its
capacity or the cycle selected.
Refer to wash cycles for recommended
maximum load size.
Delicate items. Wash pantyhose, bras and any
otherdelicate items prone to tangling
in a mesh laundry bag.
Washer smells Not using enough detergent for
the soil level in your loads.
Run a
DRUM CLEAN cycle.
Buy a better quality detergent or use a
higher dose.
Different detergents have different
cleaning chemicals, consider alternating
detergents to help remove odour.
Wet patches on
clothes/items
Clothes are slightly damp from
the steam.
It is normal for items to be damp after
using the
STEAM REFRESH cycle, this helps
to remove the wrinkles. Remove the
items from the washer immediately at the
end of the cycle and hang up to dry.
TROUBLESHOOTING
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