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42 English
Troubleshooting
Troubleshooting
Problem Action
Leaks water.
• Make sure the door is properly closed.
• Make sure all hose connections are tight.
• Make sure the end of the drain hose is correctly inserted and
secured to the drain system.
• Avoid overloading.
• Use high efciency (HE) detergent to prevent oversudsing.
Has odours.
• Excessive suds collect in recesses and can cause foul odours.
• Run cleansing cycles to sanitize periodically.
• Clean the door seal (diaphragm).
• Dry the washing machine interior after a cycle has nished.
No bubbles are seen
(Bubbleshot models
only).
• Overloading may screen bubbles.
• Severely contaminated laundry may not generate bubbles.
Wi-Fi does not work
(Wi-Fi models only).
• Make sure the Internet connection to your house is properly
established.
• Make sure the router turns on and operates normally.
• Make sure you have installed the latest version of the Smart
Control App.
If a problem persists, contact a local Samsung service centre.
WW65J32E0JW_DC68-03612Y_EN.indd 42 2018/12/11 14:25:02
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